Delta Hotels Bristol

I recently stayed at Delta Hotels Bristol and had a mixed experience. The Good: Check-in was quick and easy, and the front desk staff was friendly. The lobby was clean, spacious, and upscale, giving a great first impression. The walk to our room (#207) was easy, and the hallways smelled fresh. Our room was spotless, with comfortable bedding, well-kept furniture, and a mattress that gave a great night’s sleep. The bathroom was nearly spotless, with plenty of hot water and no mildew in the shower. I appreciated the two complimentary bottles of water and the strong WiFi connection. The Not-So-Good: There’s no complimentary breakfast unless you have status for the 10th floor. There was no microwave in the room — I had to request one, which took 30–45 minutes to arrive, and I had to rearrange furniture to make it fit. The toilet was uncomfortably low with a weak flush, making it impractical for elderly guests. I've never seen a toilet so low to the floor! The water pressure in the shower was terrible. It took twice as long to rinse shampoo out of your hair. I requested extra Towels and housekeeping services on my reservation and we didn't receive either. Therefore towels were limited for two adults. The AC barely cooled the room, and the thermostat on the wall wasn't functional. It must've been for looks only. The TV lacked an updated guide that didn't update the two nights we were there and when we arrived, it displayed the wrong guest name — not exactly a warm welcome. Outlets were scarce. The ice machine was dusty, and many windows throughout the hotel were dirty. Our view from #207 was nothing more than a rooftop — disappointing for such a scenic area. Lastly, the on-site restaurant/bar had overpriced beer and food, so we opted to eat elsewhere. Bottom Line: Delta Hotels Bristol has the potential to be a top-tier stay — the cleanliness, comfort, and lobby aesthetic are excellent. However, several room features and guest conveniences need improvement to match the upscale image.

Unfortunately the king bed was unbearably hard. I could not get a comfortable rest. My husband fell asleep easily but complained of an aching hip the next day. As Seniors, this is a major consideration. Pet-friendly with a $75 fee and part of the Marriott group - big pluses for us. Easy access from highway. The walk-up exterior is lovely. The lobby had several beautiful sitting areas. There was a welcoming and efficient lady at the check-in desk despite our 1 am arrival. Our room was clean with a comfortable sofa, mini-fridge and kcup machine; ice machine on alternate floor. Expensive charge for breakfast $16 each which we didn't partake of.

Gave 3 stars because the lobby and front desk staff were fantastic — very welcoming and helpful! The beds were also comfortable. But the rooms were warm and stuffy since you can’t lower the AC below 67°, and the ceilings are low, which made it worse. The toilet barely flushed, and I don’t like having to call maintenance during a stay — it’s just uncomfortable. The first night was the worst. Kids (I’m assuming) were running through the halls, pounding on doors, and then taking off. One time they hit our door so hard, my little boy screamed and cried. My husband went into the hallway and saw one of them peek around the corner. We called the front desk and they said they’d send maintenance, which didn’t really make sense in that situation. The pool area also didn’t feel family-friendly. It was crowded with people drinking, playing loud music from speakers, and bringing in coolers. It looked like people who weren’t even guests were coming in through the side gate to party. We stay at Marriott hotels all over the U.S., and this experience just wasn’t what we’re used to. Great staff, but the environment and room issues brought it down.

Check in to The Delta Bristol was quick and easy, and the front desk staff was friendly. The lobby was huge, clean and had an upscale appearance. The walk to our room was easy, and the hallways smelled fresh. Upon entering our room it has no weird smells or anything. It smelled good. The furniture was in good condition and the mattress was very comfortable so we slept great! The bathroom was nearly spotless, with plenty of hot water and no mildew in the shower. I didn't notice any stray hairs or anything gross. And I really appreciated the two complimentary bottles of water and the strong WiFi connection.||||However, there’s no complimentary breakfast. There was no microwave in the room. We had leftovers from dinner and no way to reheat it. I asked the front desk where the microwave was and she immediately said she'd have one sent up to my room. It took around 30 minutes but it arrived. I had rearrange a few things to make it fit but it worked out fine and it was powerful. The toilet was uncomfortably low with a weak flush. I've never seen a toilet so low to the floor! It felt like I was using a toddler toilet. An old person would never be able to get up. The water pressure in the shower was terrible! It took twice as long to rinse shampoo and conditioner out of your hair. The shower head itself was wonderful. It had a rain effect but it was just so weak! The towels made us laugh. We had two big towels, two small towels, two wash clothes and a floor towel. Months before when I made my reservation, I had requested extra towels and housekeeping services and got neither. The AC barely cooled the room, and the thermostat on the wall wasn't functional. It must've been for looks only. I'm glad it wasn't super hot outside. Otherwise we would've been hot. When we arrived the TV displayed another persons name which didn't make me feel like a very warm welcome. The TV guide never updated the entire time we were there so watching TV was interesting. We had no idea what was on. The outlets and USB plugs in the lamps took some finagling to work. The on site restaurant/bar had very overpriced beer and food, so we opted to eat down the street.||||Overall, we'd definitely stay again if we were in the area. Even with the few bad things, we really enjoyed our stay.

We stayed for the weekend for my daughter softball tournament, everyone is the hotel are very friendly and made check in and out very fast and easy. The room was spacious and the beds were very comfortable. We didn’t get a chance to eat at the restaurant that was attached to them but the staff was friendly and very kind enough to fill our cooler with ice . We will definitely stay here again in the future.

Staff was very friendly and polite and the food at the restaurant was very good but the room was not clean at all. There was a ton of hair scattered throughout the room especially around the edges. Dust was also in abundance all around the edges of the room. The bathroom was the worse, hair EVERYWHERE and large gnats that circled the sink and bathtub drain. They're was at least a dozen of these gnats. The internet did go out as well for several hours on one

Our 🅵🅰🅼🅸🅻🆈 gathered here to celebrate our 💯th Annual Family Reunion, and we are beyond grateful for the incredible hospitality we received. A heartfelt thank you to Kathy and her amazing Food Services team, Joey from Tech Services, Susie our Event Coordinator, and the many others behind the scenes who helped make this milestone truly memorable. From the spacious dining area where we shared laughter and stories, to the cozy movie room where we reminisced about generations past—this venue gave us the perfect setting to honor the legacy of our great-great-great-great-grandparents, whose foundation of family, faith, fellowship, and finances continues to guide us.

I had stayed here in 2023 and it was a great experience. Sadly I will never return here after my recent stay. Both elevators were down and we had to navigate our luggage cart to the 10th floor through the housekeeping areas, which was not easy. The Fitness room has been made smaller, and the Delta Pantry was a complete disappointment. Hardly anything and the coffee machine was broken and looked like it has been for some time. I requested to be away from the Elevators and the highway but was told they could not accommodate even though the hotel was empty. The road noise was horrible, and the tub filled with water when taking a shower. The toilet seemed to take forever to flush, and there was brown crud around the tub. Seems like an ownership or Management change has happened and not for the better. Corners seemed to be cut everywhere! Never again, I will go elsewhere. Not Marriott standards, Do Better!!

July 2025 - Unfortunately the king bed was unbearably hard. I could not get a comfortable rest. My husband fell asleep easily but complained of an aching hip the next day. As Seniors, this is a major consideration. Pet-friendly with a $75 fee and part of the Marriott group - big pluses for us. Easy access from highway. The walk-up exterior is lovely. The lobby had several beautiful sitting areas. There was a welcoming and efficient lady at the check-in desk despite our 1 am arrival. Our room was clean with a comfortable sofa, mini-fridge and kcup machine; ice machine on alternate floor. Expensive charge for breakfast $16 each which we didn't partake of.

Not the best but for sure much better than the courtyard across the parking lot... at least it didn't have bugs. The restaurant downstairs provide pretty decent food and drinks. Positive experience overall.

Nice hotel and mostly a good place to stay. Staff was friendly and the room was clean. Very nice lobby, restaurant and bar. There is an ATM on site and 3 elevators to make getting to and from your room quick. Nice 55" TV and loved their high end bottles of shampoo, conditioner and body lotion which were in dispensers in the shower. Also had a refrigerator and K Cup coffeemaker. Our room was smallish. It was quiet but we did make sure we were on the non-highway side of the hotel. Just a few of things I didn't care for: - Beds were very firm. (I understand some folks like that) - The parking lot is curbed and not cut into for the handicapped or for suitcases. - Our coffeemaker did not work after one cup

DO NOT stay at this hotel. The customer service is horrendous. It took me 2 hours on the phone to get e credit authorization. I was disrespected hung up on and they were down right RUDE. I tried to call to complain to the general manager and she refused to return my emails or call and flat out refused to speak with me. After contact the cooperate office the service was no better. Can I give no stars??

Loved our stay at Delta Marriot in Bristol VA. Very clean and modern decor. Staff was very helpful and pleasant. Beds are firm and comfy. The pool area was very clean and comfortable to relax at. Would absolutely recommend

This Marriott brand hotel is new to me. I've stayed at other Marriott brands (Fairfield Suites, Courtyard, Residence) and always been pleased. And frankly, I'm surprised Marriott put their name on this one. I'm not sure what demographic Marriott is going for with the Delta Hotel line and it's "simple but perfect" tagline but while things like reserving and checking in were pretty simple, my experience was definitely not perfect. When I made the reservation online, I indicated that we'd be traveling with two dogs. I'm very grateful that Delta has a good pet policy (as do many Marriott properties now)! But...when we arrived, we were given a room on the top floor (10) which surprised me - so I asked if they were aware we had pets. They weren't, but said it was no problem - then gave us a little door hanger to indicate to staff that we had dogs in our room. And luckily our dogs are chill about elevator rides so up we went. To be fair, maybe we were put on the top floor because that's the only floor where the Junior Suites are...? (we go big when traveling with the pups)...If so, the Marriott website could be improved if guests were notified of this when selecting both "traveling with pets" + "junior suite". If not, note to staff: upper floors are not a great choice for people with pets. The junior suite at room 1019 is nicely appointed - you enter a small sitting room w tv, pass through the tiny kitchen area w small fridge and microwave, then the bathroom, and a king sized bed is in the back room. The hotel is adjacent to the highway so it's already loud- and has zero view. Right away we noticed an intermittent mechanical noise which we determined to be the elevator. At about 8pm I inquired about this noise to the front desk using the super helpful "chat with us" feature through the bonvoy app which supposedly puts you in contact with your front desk. Screenshots attached - note the time stamps. Between 8-9 I took the pups down for a walk - there were literally no guests in the lobby and the front desk person wasn't on the phone. Yet I still did not receive a real reply to my chat until after 11pm. Marriott, if you're going to offer this feature, you've got to do better than 3 hour response times. The elevator noise disturbed us most of the night. If I sound grumpy, it's because I only slept undisturbed from about midnight to 4am. Then other guests started waking up and using the elevator. I'm writing this review at 5am and I'm a tired guest who's pretty ticked she spent a total of about $300 for this experience. I probably could have had a better experience at a Motel 6 and saved a couple hundred bucks. Would not recommend this hotel (and I'm generally very pleased w Marriott brand hotels). If you stay here, bring ear plugs - and make sure you get a room far from the elevator! Other issues: - Ice machines were not functioning on several floors - Dog waste can was overflowing - Vacuuming outside our door at 7:30am

The room was okay, but only one working elevator for guests and employees. An employee mentioned their employee elevator had been down for over a year and one of the two guest elevators had been down for over a month. Not sure how rooms were able to be restocked or cleaned with employees having to use the same elevator as guests. The employee mentioned it was hard for them to do laundry. The hotel was packed due to a beauty pageant in the area, so it took a while to get on the elevator and up to the room. One of the housekeeping workers had waited for 3 elevators and we finally told her to get on with us since she had waited so long with her arms full of clean towels. Once at our room, I decided to go down the hall to get ice only to find out there was no ice machine where one should be. We only had two towels in our room. When heading to the elevator in the morning there was a sign that said only 6-8 people in the elevator at a time. With how many people that were there, it was like waiting for the last person coming out of a clown car. No one was abiding by that because it would take forever to get on the elevator. People were riding up in the elevator just to go down, so by the time it would get to the 9th floor the elevator was already full of people just wanting to get to the lobby and no one could get on. Someone mentioned they had waited over 35 minutes to get on the elevator. In the evening, an employee told us when asked about the ice machine that there was only ice machines on even floors and said he would have a maintenance person bring us some. Of course no one came with ice.

Good morning if anyone wants to go to this hotel don't horrible experience first day they sent us to room that was already booked then after they got us a new room it was infested with flies then got moved again and heat and air didn't work thought they would be a good stay since they where associated with Marriott but they where not really don't recommend staying here

The rooms are lovely and spacious. Only had hot water part of our stay. First shower early morning could be hot but after that water was cold. Staff made no effort to make amends for this. Also one of the elevators was very loud and could be heard in all the rooms on 10th floor. At night we asked for it to be turned off so we could sleep. Need to know the hotel is next to hwy 81 so hear trucks all night.

We were given a dirty room and had to get a new one. Their breakfast set up is horrible and it's been about an hour and all i have is coffee. The rooms are nice but don't plan on getting breakfast here.