Delta Hotels Bristol

The check-in was nice the lady that checked me in was very polite and friendly. If she had a name tag it would been nice so that way she could get recognition. The room was nice clean and very relaxing. They do have a guest laundry facilities located acted only on the 5th floor. but it’s very limited for this place 2 washers 2 dryers. very I mean very dated Whirlpools. One dryer was broke. I had no clue till my clothes got checked and still soaking wet. Tried breakfast really not the greatest but simple is the best most places. The young lady again no name tag not even a friendly gesture of good morning. Asked if I wanted a menu I did acknowledged her “yes, Please”. No sooner did she give me a menu did she respond do you know what you want or do you need to look at the menu. So I rushed and looked at the first thing. Ordered the Breakfast Burrito with potatoes. Plating was nice but cook prep decided to add salt and pepper to the potatoes them self, for which way to much sea salt there the breakfast burrito was ok tasted maybe a few crumbles of bacon used a tomato slice diced up and a few onions bout 3 to 4 eggs. The waitress never once interacted with myself or the other guest. I more felt like a burden for even asking for food and drink.

For a Marriott property, this stay was a major let down. It felt less like a Marriot and more like Spirit Airlines. The fact that a basic room doesn’t include a microwave is actually insane. Like, I didn't realize a microwave was such a premium amenity, that we needed to upgrade our room for it? Make it make sense. The $75 pet fee is steep. The room temperature situation was also frustrating. The AC could only be set as low as 68 degrees, and the unit struggled with that. You can't cast from your phone to the TV, so I just watched things on my phone. The bathroom was dated and underwhelming. And, breakfast was not included. If I have to spend money on breakfast, it surely isn't going to be a hotel breakfast 🙄 I had to add this in, because it made us laugh. The bar soap was hallowed out! How cheap can you get? The only redeeming quality of this stay was that the bed was comfortable. If I was you, I would spend your money elsewhere.

Pleasant surprise. Amazing customer service. Extremely professional and front desk check-in went above and beyond in every way. Just as I was giving up on Marriott…….Grateful to have come across this property. Great value. Felt like the missed SPG days!

Clean and the staff was great. It's affordable, especially if your room comes with breakfast. It's not some lousy buffet, you order from the menu. Dinner was excellent as well. We stopped here both ways on our road trip and it was excellent both times

Really liked the Delta Bristol! Team on the front desk were charming a lovely welcome. We had a room overlooking the river and park on a high floor so great view. Very newly done room, great Marriott bed and two comfy armchairs. Great shower. We had lounge access and it was a good lounge really nice snacks at happy hour and a good wine selection. Great location next to the mall and all the restaurants it has. Good gym which I had to myself most of the time! Overall a really nice stay.

We have had to travel a lot in the last year or two and have stayed at many hotels. This was by far the best experience! The staff were extremely friendly and helpful and everything was clean and felt safe. From the front desk to the dining staff to maintenance and cleaning crew everyone was SO KIND! The waitress in the dining room went above and beyond for our breakfast orders for the two days we were there. She was great! I wish I had gotten names for everyone who helped us. Great job Marriott! You need to model every hotel to this one’s standards! They deserve a huge pat on the back at this location!

Easy online booking, not a friendly woman who checked us in, but got us our keys. Beds were comfy, minimal toiletries. Pretty clean and coffee was in the bedroom. Pretty standard. Location was great easy access to places to eat and the highway as well as EV charging station.

Hotel isn't bad but for the price id go somewhere else. The basic rooms dont have microwaves. Very inconvenient to have to go down to the lobby and heat your food up. The only door that would let you outside was in the main lobby (FIRE HAZARD ALERET!!!) The hotel staff was friendly. Parking lot and sidewalks were like an ice skating rink. It snowed while I was here and it got Very icy and slippery!!! No salt had been put down during the 2 days I was here. The food at the hotel restaurant was subpar. Seems like they were trying to be a fancy food 5 star establishment on a dollar store budget.

Nice hotel and mostly a good place to stay. Staff was friendly and the room was clean. Very nice lobby, restaurant and bar. There is an ATM on site and 3 elevators to make getting to and from your room quick. Nice 55" TV and loved their high end bottles of shampoo, conditioner and body lotion which were in dispensers in the shower. Also had a refrigerator and K Cup coffeemaker. Our room was smallish. It was quiet but we did make sure we were on the non-highway side of the hotel. Just a few of things I didn't care for: - Beds were very firm. (I understand some folks like that) - The parking lot is curbed and not cut into for the handicapped or for suitcases. - Our coffeemaker did not work after one cup

So disappointing! The air conditioning unit in the room was so loud that it sounded like a jet engine, breakfast was not complementary, and the pillows smelled like sweat. I will avoid this hotel on my future travels.

I recently stayed at the Delta Hotel in Bristol, Virginia. I ended up requesting and receiving an early check-in at 6 AM, which I appreciated. However, without any information or notification upon checkout, I was shocked to find that I was charged double the rate, double the deposits, and double the taxes, resulting in a total of $310 for one night that should have only cost $129. Despite multiple attempts to resolve the issue, the staff was not helpful and did not offer any compensation for the inconvenience. This experience was frustrating and disappointing. I hope the hotel can improve their communication and billing practices for future guests. If I would have been given clear information of fees and charges I could at that point decided to just change my reservation or at the least found somewhere to wait till check in time. I also understand hotels cant just let customers check in early without paying extra but its ridiculous to make someone pay double for a few hrs of extra room time.

Not the best but for sure much better than the courtyard across the parking lot... at least it didn't have bugs. The restaurant downstairs provide pretty decent food and drinks. Positive experience overall.

July 2025 - Unfortunately the king bed was unbearably hard. I could not get a comfortable rest. My husband fell asleep easily but complained of an aching hip the next day. As Seniors, this is a major consideration. Pet-friendly with a $75 fee and part of the Marriott group - big pluses for us. Easy access from highway. The walk-up exterior is lovely. The lobby had several beautiful sitting areas. There was a welcoming and efficient lady at the check-in desk despite our 1 am arrival. Our room was clean with a comfortable sofa, mini-fridge and kcup machine; ice machine on alternate floor. Expensive charge for breakfast $16 each which we didn't partake of.

This place is unclean and has one working elevator and people who do not care. Our shower has dark mold in it and the room corners have not been cleaned in a very long time. I have left four requests to speak to a manager including my cell number. absolute no responce!!! If managers don't care why should the employees? Last line bring Lysol and gloves, upside you get a workout taking the stairs.

DO NOT stay at this hotel. The customer service is horrendous. It took me 2 hours on the phone to get e credit authorization. I was disrespected hung up on and they were down right RUDE. I tried to call to complain to the general manager and she refused to return my emails or call and flat out refused to speak with me. After contact the cooperate office the service was no better. Can I give no stars??

This Marriott brand hotel is new to me. I've stayed at other Marriott brands (Fairfield Suites, Courtyard, Residence) and always been pleased. And frankly, I'm surprised Marriott put their name on this one. I'm not sure what demographic Marriott is going for with the Delta Hotel line and it's "simple but perfect" tagline but while things like reserving and checking in were pretty simple, my experience was definitely not perfect. When I made the reservation online, I indicated that we'd be traveling with two dogs. I'm very grateful that Delta has a good pet policy (as do many Marriott properties now)! But...when we arrived, we were given a room on the top floor (10) which surprised me - so I asked if they were aware we had pets. They weren't, but said it was no problem - then gave us a little door hanger to indicate to staff that we had dogs in our room. And luckily our dogs are chill about elevator rides so up we went. To be fair, maybe we were put on the top floor because that's the only floor where the Junior Suites are...? (we go big when traveling with the pups)...If so, the Marriott website could be improved if guests were notified of this when selecting both "traveling with pets" + "junior suite". If not, note to staff: upper floors are not a great choice for people with pets. The junior suite at room 1019 is nicely appointed - you enter a small sitting room w tv, pass through the tiny kitchen area w small fridge and microwave, then the bathroom, and a king sized bed is in the back room. The hotel is adjacent to the highway so it's already loud- and has zero view. Right away we noticed an intermittent mechanical noise which we determined to be the elevator. At about 8pm I inquired about this noise to the front desk using the super helpful "chat with us" feature through the bonvoy app which supposedly puts you in contact with your front desk. Screenshots attached - note the time stamps. Between 8-9 I took the pups down for a walk - there were literally no guests in the lobby and the front desk person wasn't on the phone. Yet I still did not receive a real reply to my chat until after 11pm. Marriott, if you're going to offer this feature, you've got to do better than 3 hour response times. The elevator noise disturbed us most of the night. If I sound grumpy, it's because I only slept undisturbed from about midnight to 4am. Then other guests started waking up and using the elevator. I'm writing this review at 5am and I'm a tired guest who's pretty ticked she spent a total of about $300 for this experience. I probably could have had a better experience at a Motel 6 and saved a couple hundred bucks. Would not recommend this hotel (and I'm generally very pleased w Marriott brand hotels). If you stay here, bring ear plugs - and make sure you get a room far from the elevator! Other issues: - Ice machines were not functioning on several floors - Dog waste can was overflowing - Vacuuming outside our door at 7:30am

Loved our stay at Delta Marriot in Bristol VA. Very clean and modern decor. Staff was very helpful and pleasant. Beds are firm and comfy. The pool area was very clean and comfortable to relax at. Would absolutely recommend

Good morning if anyone wants to go to this hotel don't horrible experience first day they sent us to room that was already booked then after they got us a new room it was infested with flies then got moved again and heat and air didn't work thought they would be a good stay since they where associated with Marriott but they where not really don't recommend staying here

The room was okay, but only one working elevator for guests and employees. An employee mentioned their employee elevator had been down for over a year and one of the two guest elevators had been down for over a month. Not sure how rooms were able to be restocked or cleaned with employees having to use the same elevator as guests. The employee mentioned it was hard for them to do laundry. The hotel was packed due to a beauty pageant in the area, so it took a while to get on the elevator and up to the room. One of the housekeeping workers had waited for 3 elevators and we finally told her to get on with us since she had waited so long with her arms full of clean towels. Once at our room, I decided to go down the hall to get ice only to find out there was no ice machine where one should be. We only had two towels in our room. When heading to the elevator in the morning there was a sign that said only 6-8 people in the elevator at a time. With how many people that were there, it was like waiting for the last person coming out of a clown car. No one was abiding by that because it would take forever to get on the elevator. People were riding up in the elevator just to go down, so by the time it would get to the 9th floor the elevator was already full of people just wanting to get to the lobby and no one could get on. Someone mentioned they had waited over 35 minutes to get on the elevator. In the evening, an employee told us when asked about the ice machine that there was only ice machines on even floors and said he would have a maintenance person bring us some. Of course no one came with ice.

The rooms are lovely and spacious. Only had hot water part of our stay. First shower early morning could be hot but after that water was cold. Staff made no effort to make amends for this. Also one of the elevators was very loud and could be heard in all the rooms on 10th floor. At night we asked for it to be turned off so we could sleep. Need to know the hotel is next to hwy 81 so hear trucks all night.

We were given a dirty room and had to get a new one. Their breakfast set up is horrible and it's been about an hour and all i have is coffee. The rooms are nice but don't plan on getting breakfast here.