Delta Hotels Durham Royal County

My husband & I stayed at the hotel for a couple of nights as part of a coach tour, and we were delighted with the room, the food, and the level of service we received. Can't fault anything! The room was spacious, comfortable, and spotlessly clean. The food was wonderful. The staff were all approachable, and friendly. And the location is really good, too - just a few minutes walk from the centre of town. The foyer was also tastefully decorated for Christmas, which added to our enjoyment.

Had a lovely 4 night stay here whilst working in Durham. The location is 100% perfect for getting out in the city, with the Cathedral a matter of minutes away. Staff all excellent from check in, through breakfast and the bar staff. My room was massive! With a lovely bathroom with 2 showers? The only little gripe is the dinner menu is limited and actually not the greatest, edible enough but for the price it should be better. Paid parking on site, not sure of the prices as we have it paid by the company. Definitely recommend it and would love to return.

Absolutely wonderful. Id stayed at Durham Royal County before with my girlfriend. However she didn't come with ne this time due to reasons that she had. The staff at the hotel were lovely about it and made me feel better about tge situation and a lovely note and complementary drinks for me to come back to in my room. All I can say is thankyou and I'll look forward to staying with you again soon. Thanks Matthew

As a place to stay in Durham it's well situated, has (paid for) parking and rooms are quite spacious and clean. Breakfast is good, but the rest of the food is very poor - go out for other meals! Think of it more as a good Premier Inn than a full service hotel.

I have known the Royal County Hotel for many years but it is sad say that it is now just a shadow of its former self. |Still located in a prime position within easy walking distance of the historic town centre, for a hotel of this size there is no restaurant to speak of and although they do serve rather expensive food in the bar but it is totally devoid of any atmosphere and is not a place you would want to spend your time while in Durham City. |There are good rooms I know but the room we had (no 006) was quite small with within too much large furniture and a noisy heating fan, the holder for the shower head was loose. We had a view of a brick wall. For a short stay, 2 nights in our case, the rooms there is no room cleaning. |To be honest a Premier Inn room is better. |The buffet breakfast was good, but for £18 a head you expect it to be excellent, and once again the breakfast room like the bar is a totally soulless atmosphere.

The location is makes it easy for visiting the many sites of Durham and close to the prison should you have any business there. Staff are great, helpful and friendly. The building is old and if you don’t like uneven and creaky floorboards it’s not for you! However it is full of historical character. The photos on the walls in reception give a good account of its history. The rooms….sadly in need of a refurb, they are dated and worn out. All in all, I would return.

Highly recommend. Excellent value for the money. All staff , especially the front desk, was very courteous, helpful and accomodating. The hotel has a comfortable, cozy atmosphere with an exceptional location. Convenient parking onsite at a very reasonable price. On site restaurant was delicious. Happy hour at the bar was a welcome bonus. Three of us for six nights shared a room with two double beds as we helped our daughter move in to her apartment to attend University. The room was spacious, clean and comfortable (although the bed was a bit stiff/hard). Generously sized bathroom was modern and clean with great water pressure!

This is an excellent hotel. We stayed room only so I can't comment on breakfast etc but everything else,staff,lobby,room, exterior and location is perfect and very elegant. Literally 2 minutes from the centre of Durham but so quiet and peaceful Had such a lovely relaxing stay. We will most definitely be back. Thank you.

Hidden Gem in Durham! The level of professionalism, customer service & overall experience were outstanding. Starting with the warm & friendly reception of Anna, Eve, Julliana, Victoria. Housekeeping: Shirley & Ethan went out of their way to make sure we had everything we needed. Kitchen: Chef Jimmy prepared amazing 'To go breakfast' for our family, including coloring books for the children on our departure dates. Bar & restaurant staff amazing, but Sue went above & beyond in every way possible! It truly felt like home at this location! No detailed was missed and assistance was always available. Daily breakfast buffet was varied & delicious. May you continue to excel in outstanding customer service!

Lovely old hotel in heart of Durham provides a great base for the city and area. With any old hotel there are a few negatives as well as positives. The rooms are spacious and well equipped but my 3rd floor room did not have a good bathroom. Shower was underpowered and in a very slippery bath with a shower curtain. Not ideal as shower curtains are not what I expect in a high end hotel, while the bath is pretty dangerous and I would be concerned for older guests stepping out. In addition some tiles were missing above wash basin. Breakfast consisted of hot and cold buffet and was very good. So some hits and misses but location was a winner.

The Durham Marriott Hotel is one of the best hotels in the area and carries on the fantastic name of Marriott, the hotel is located in the heart of Durham and is a brilliant hotel which contains a Starbucks Coffee, The hotel has free wi-fi in the lobby and the food in the hotel is fantastic, they had no problem helping me with my dietary requirements, that is something brilliant to add to the fantastic room. We experienced a problem with the toliet in our first room so we was moved to another, our 2nd room was nicer than the 1st room just when I thought the 1st room couldn't get better. Another great thing about this hotel was that the staff were fantastic, they were very nice and helped me whenever I needed their help. The best staff I have ever encountered in a Hotel! As well as located in the heart of Durham, it is a great location as well due to being half an hour away from both St James Park and The Stadium of Light. I am disappointed, like at most Marriott hotels you had to pay for internet in the room but it was still nice sitting in the lobby on the internet.

I love the smell of food as you walk in, really nice food but pricey as most hotels are. Nice for a treat on occasion but could not be a regular thing unless you were loaded. The staff were mostly helpful and friendly but not too chatty though. Food is served very quickly and always well presented, always makes your mouth water. I really love the way they seem to take pride in their food, it makes you want to go there even more!

It's a rare treat when I go here, but I always really enjoy it! We went here for our works Christmas night out a few years ago and had a brilliant time! The seating area is quite old fashioned, but in a really good way! It looked very posh and we definitely felt it! The food was excellent, we had starters, mains and dessert with sorbet inbetween to refresh ourselves. the waiting staff were really good, polite and helpful without being too full on which was great. The prices were a bit on the steep side, but for a treat it's a really niceplace to visit

The Durham Marriott is a wonderfully located hotel in Durham with easy access to the University areas and the island. The hotel has a great restaurant where we had desserts one night and the service was excellent. The swimming pool, spa facilities and the workout areas are also very good. The rooms are a bit cramped but OK. They do not have free Wifi which really should be included - it cost £15 for 24 hours. And the service was just a little bit off. I increased my rating because a very nice gentleman at the front desk gave me wonderful service when I complained about the service.

oh my gosh....not sure why I have been so unlucky. But this trip to the hotel has been challenging. It is in a great location, and the staff is very nice, but the hotel needs some work. Specifically, the hotel rooms on the riverside are NOT air conditioned, but in reality it is near 60 here...do you think you need air conditioning in weather that is in the near 60? I did not. BUT, with the windows open it is very warm. Evidently, these rooms are over something that is hot - like electrical or something...wonderful! Management has provided two fans, but in reality it is just helping to circulate the air - certainly not helpful in cooling a room. I am grateful that tonight it is cooler outside and I hope to get some sleep :) My hair dryer was also not working - it works, it stops...it works, it stops. I have been reminded to must push the button to operate the hairdryer - yep, I got that - but trust me it is not working. Finally after asking for a third time to get a hair dryer, the unlucky person who came to give me fresh towels, etc (they forgot to clean my room today) is bringing me one - bless her heart. And lastly, yes, thank you for fixing the phone. Evidently, the plugs were not in the correct place. Perhaps your trip to the hotel will be better :)

In the month of August I was in Durham on Business and stayed in a few different hotels in the area. The Marriott was one of the best for location and it does have spa facilities, but as for anything else they were trailing behind their competitors. There was no consistency in the way the staff on reception dealt with their guest. I don't know if this was due to personal issues or prejudicial issues but it is not acceptable for any hotel never mind an internationally renowned hotel. I had an issue with my slippers being removed from my room, I was later informed by the hotel manager the following day that they were in lost property and had been removed by the cleaner who I was told thought my room was vacant, although I had a suitcase and clothing in the room, items in cupboards yet it was only my slippers that went missing and it was only the cleaning staff that had access to lost property - very dubious. On my last stay at the hotel I was supposedly upgraded. I can confirm that rooms on the second floor appear to be more spacious than rooms on the first floor, but that's all... the standard was poor. The room hadn't been checked prior to my stay and obviously hadn't been used for at least a few days as there was a cobweb from the bed pillow to the ceiling, the room needed a good clean, dirt marks on the bath, the toilet flush felt like it was going to come out of the wall, rusty bath plug, definitely not up to standard. After complaining I was offered a free upgrade on my next visit. Please tell me why anyone in their right mind would want to pay to stay there again after my experience?! The company also offers a reward scheme, this was never mentioned to me and only came to light on one of my latter stays when I checked in with colleague who had been informed of the card on her first visit. When I asked for the points to be added from my earlier stays in the month this was declined as the booking was made by a third party. What difference this makes is beyond me, the booking was for me on all of my stays. The Radisson Blu, which also has a Spa and offers a reward scheme happily credits previous stays without any issue. Therefore unless there is no availability in any other hotel in Durham the Marriott is not to be recommended.