Delta Hotels Manchester Airport

This hotel seriously misrepresents what it offers . I would strongly advise avoiding it. Firstly, the shuttle bus is not included, despite how it may appear when booking. It costs £4 each way, which is an added expense not made sufficiently clear. In addition, the shuttle only collects from Terminal 2. It does not pick up from Terminal 1, which requires a long walk, something that is not clearly advertised. Parking was also unnecessarily complicated. It is not obvious how to add parking within the Marriott app, so I had to email separately to arrange this. I was told via email that it had been added to my booking. However, upon arrival, I was told by front desk staff that I had not added parking and was asked to provide proof, in a manner that implied I was being dishonest. I immediately produced the email confirmation, yet the attitude from staff remained rude and confrontational. The experience at reception was extremely uncomfortable. The executive room is also not worth the additional cost. These rooms are located far from the lobby and close to the motorway, making them noticeably noisy. The executive lounge is poorly explained in its advertising, food and drinks are only available at limited hours, which did not align with when I needed access. The options are poor with cold options of cheese, pate and crackers and small plates of dry macaroni cheese. I had to leave and order room service. When open with these options for alcohol and food, the lounge becomes overcrowded and clearly cannot cope with the number of guests, making it an unpleasant experience, loud and overcrowded. During my stay, I emailed to raise my concerns and initially received no response. I then had to submit a formal complaint after my stay. The reply I eventually received contained several factual inaccuracies and attempted to dismiss my concerns as “personal issues,” rather than acknowledging the clear failings in customer service. The standard of customer care at management level was particularly disappointing. Overall, this hotel does not deliver what it advertises, and the level of service falls far below what you would expect. I would not recommend staying here.

This was the first time visiting and we loved it. From the very start the customer service was amazing and continued till the very end. We got the shuttle to do our covid testing for our flight and the driver was friendly and helped us for the next day for directions to the parking. We had food at the hotel restaurant, we could not fault it at all. The girl and the manager that helped and served us were lovely and welcoming. The room was comfortable and had all the amenities that we needed. We will definitely be back.

Really disappointing experience from a brand that I have learnt to trust and have stayed loyal to.|45 minutes before we arrived we received a call to say there had been a ‘computer error’ and that the suite we had booked for 2 adults and 2 young children had been double booked. The only option available was to cancel or have 2 non-adjoining rooms, all be it next door to each other. This meant we had to split the family, a really disappointing outcome for us. We are a military family with both of us having to spend an awful lot of time away. We thought that at least at Christmas, especially as we were paying a premium for a suite, we would get to spend all the time together. |Sadly it didn’t get any better. The car park is chaos, full of Land Rovers and Ford pickups just abandoned everywhere. All the bars and restaurants were full of chaps in their best Stone Island, getting off their faces whilst their many kids ran around the entire hotel. This didn’t get any better through the nights, the kids ran feral until the mums came out screaming at them at 2 in the morning. This was then quickly followed by an early morning festival of door slamming as early birds left for the airport. |The staff have lost control.

the SWEETEST staff member ever was at reception when i checked in on the 26/2/26, her name was Serena, literally the kindest soul ever, so so friendly and accommodating. give my girl a raise asap🫶🏼 super lovely rooms, really clean and and spacious. food was great and super close to the airport straight off the M56, overall an amazing stay would high recommend!!

Had an amazing stay at the hotel. Amazing staff. The room is well equipped. Lovely restaurants onsite, one French and one Italian. Food is amazing, food is very well presented. The Spa is lovely, a great swimming pool available with a steam room and sauna. The transfer bus to the airport is amazing, running every 25 minutes. Thank you for everyone involved. Also a conference centre available. Will visit again! Many thanks.

The hotel room itself was clean and spacious, and the bed was reasonably comfortable. However, the pillows were a major issue. They were flat, unevenly filled, and felt worn out, as though they had long passed their best. All four pillows had the same problem, making it impossible to get comfortable. I’m not usually a light sleeper, but I woke up several times during the night because of them.||Another frustration was the room doors. They slam loudly just as they click shut, so every time someone entered or left their room along the corridor, it created a disruptive bang.||We also had a disappointing experience with room service. We tried ordering a bottle of wine through the app on both our phones and on a laptop, but the system only displayed the product without any option to purchase. We then called directly, only to find the staff member on the phone seemed confused and unsure of what we were asking for although she eventually agreed to fulfil the order. After an hour of waiting with no delivery and no call, I went to Brasserie Blanc, where I was told to order through reception. Reception then contradicted this, saying it had to be done through Brasserie Blanc. In the end, we gave up and bought a bottle from the small shop near reception. When we mentioned the lack of awareness of room service to staff, it was just laughed off. For a Marriott, being unable to order room service at all is surprising and the staffs overall knowledge or ability to help resolve such a simple request was disappointing.||The shuttle service to the terminal in the morning was useful, though the process felt disorganised and unclear regarding who had paid or who was eligible. Returning to the hotel after our trip was even more chaotic. There was no queue system, and boarding was random. We had to get off the first one to make space for a large family who wanted to sit together. The driver was apologetic but seemed unsure how to manage the crowd. Simple steps like asking who had been waiting longest, checking party sizes, and knowing the seating capacity would have helped avoid the confusion. In the end, we resorted to taking an Uber back.||I don't actually think I would stay again here as I have stayed in the past as well and don't remember it being anything special then either. I think above all else at this hotel, you are paying for the name.

I wouldnt say is 4 star. More like a 3. Hotel is old. A bit cold. Rooms are ok for a 3 star. You have a regular tv maybe 10 years old with the open channels. You have a kettle and thats it. In the bathroom you can not regulate the hot water. Or cold or boiling. Breakfast is terrible. Some peaces of fruit slices some peaces of cheese some tomatoes you can also find a lonely leave of lettuce and then mini croissants or mini pain au chocolaut and anotber mini pastry. You also have cereals but you need to ask for hot milk unless you want cereal with cold milk. If you want coffee is not made instantly. Is been made previously and is kept on a hot container. Then if you want lets say stronger breakfast you can have everyday the same to choose between fried egg scrambled egg, baked beans sausage roasted tomatoe. For english people could be ok but for a hotel by the airport which will receive people from everywhere and it hss the name marriot you would expect more variety and quality. Only good thing about the hotel is the gym and also the swiming pool whith looked good although i didnt use it. Oh and you have to pay 16 pounds per night for parking. So bad.

Very nice hotel! Amazing rooms and very nice leisure centre. However, there was no posted signage which caused people to slip and there was also a crack in the pool tiles near the stairs; I would recommend, it's a family friendly hotel and has a good location to Manchester Airport with an Uber stand to get a ride to the Airport