Delta Hotels Riviera Nayarit, An All-Inclusive Resort

I’m torn on this review because there were some awesome things about the property. But unfortunately we wouldn’t book again. The hotel it self is great, the location up in the hills is very cool, feels really tropical. Lots of cool animals all over the property. However, this means you can’t easily access the beach. The shuttles came about every 35-45 minutes and we were there during the holiday season so we had to pre-book our rides to the beach and that process seemed very unorganized. The beach area was very nice once you got down there. The pools were great, and there were many to choose from. Our kids loved the water slides and lazy river. The pools definitely needed more chairs, many guests seemed frustrated about this, you really had to go snag chairs by 10am if you wanted a spot. Lastly, the food. We really only ate at one restaurant the whole trip, which after 6 nights got pretty old. The Italian restaurant was not good. The Cocina had more traditional Mexican food and was better, we also liked the taco truck but that often opened late. We loved the Japanese restaurant but you had to book that well in advance so we only could go once. We would have chosen to go there more if we could. That food and experience was awesome. The service and staff were all very nice and friendly. The events leaders were great, organizing bingo, beach volleyball and parties. The rooms were nice, however we did have to ask for bedding for the pull out bed and all they had was a pillow and sheet. My kids complained that the bed was pretty hard. Again, great location, pools and staff. Just due to the quality and options of food, plus the beach access we wouldn’t book again.

We are staying at the resort as we speak on day 5/10 for our trip. I will say the resorts views are unmatched and the jungle experience is great. But. If you like good food this is probably the worst resort ive been at for that. There are only a few options to eat at throughout the day at different times and the food is 9x out of 10x either still cold or looks and tastes like they prepared it all in bulk in the morning. There is 1 decent restaurant but even that one is hit and miss. We find they do tacos pretty well but any other food is questionable at best. Never eat the beef in the buffets it has the texture of a shoe and you wont be able to ever chew it as we have tried it almost every day seeing if it would ever be better. Also there is only one actual fine dining restaurant with that being the teppanyaki japanese but each room is only allowed to visit 1 time for there entire stay regardless of how many days you stay. Also on the 3rd day of our trip our ceiling started collapsing due to the air conditioner leaking and not working and instead of getting a new room they made our room a construction site for the day as they fixed it and then through it back together for us to stay in. Be prepared to walk and dont bring anyone with mobility issues. The hills in between accomodations and food/pools and bars are no joke. We have been walking no less then 14k steps every day and if you want to wait for a ride around the resort expect to be stuck waiting as they only have 2-3 golf carts accomodating the entire resort of 300+ people. We are in our 20s/30s and can somewhat manage it but we in no lifetime would ever bring anyone older here as even us are extremely sore only half into our vacation. LASTLY THIS RESORT IS FOR KIDS. You will not escape the yelling of kids anywhere on this resort and it seems to be a locals hot spot for day trips with there families for the pools. Just dont book it expecting it to be a romantic get away by any means.

Before I get into my stay, let me address the review section real fast 😂 Some reviewers are coming in hot like they booked the Four Seasons or the Ritz-Carlton. I saw people calling the food mid, the rooms outdated or too loud with thin walls, the hills on the property, and the staff “lost or rude,” plus complaints about the pools and restaurants being crowded like the resort was supposed to run on ghost-town mode. I even saw someone complain about bees being around, which is wild because it’s literally a jungle-vibe, all-inclusive resort, it tells you that before you book, so nature doing normal nature things shouldn’t shock anyone. For context, we stayed during Christmas, peak holiday season, so of course it was busy, that’s the whole point of a resort during the holidays, families celebrating, daily events, music. Honestly the energy made it more fun. I’m a Marriott Gold Elite member and I went with my parents and sister to celebrate my birthday, so I feel like I can judge it fairly, and for what you pay, it’s great value. The food was flavorful, fresh, and better than most all-inclusive spots I’ve tried. The hibachi restaurant was a highlight, the female chef put on a full show and made dinner feel like entertainment. They had daily events like loteria, karaoke, and garden parties where everyone danced to good music and they even served tacos. The hotels has golf carts which would pick you up directly from your room and take you to the lobby, restaurants, or bars which made moving around effortless. You could call the lobby to get one or just hop on one driving by, and I even recommend walking the property for the vibes so you can eat and drink more without guilt, cause again, it’s all inclusive. The beach shuttle was reliable and a really nice perk while the beach club was AMAZING. The spa onsite was pricey but a GREAT experience has it had clean, calming, top-tier service definitely worth the splurge. My only real complaint was the hot water taking a minute to come out, once it did it was fine, but it does take a bit. Overall everything was clean, fun, and delivered on what the resort promises, so overall I had a great stay and would definitely recommend it to anyone who actually reads the details beforehand and sets realistic expectations, cause this resort rewards the people who go in informed, not the ones expecting VIP solitude during peak season. I will be back next Christmas!

I debated whether to write this review because, on the surface, we truly had a wonderful vacation at this resort. There are many positive aspects to the property. That said, if asked objectively, I would not return nor recommend it. What follows is detailed feedback intended to be fair and fact-based, rather than centered on isolated or personal one-off experiences. We are generally very positive travelers and maintained that mindset throughout our stay. While there are several five-star reviews here, I also encourage prospective guests to read some of the lower-rated ones, as they (like this review) contain important information that may help you decide whether this resort is the right fit for you. POSITIVES - The resort is set within the jungle, which is quite unique and different from the typical beachfront resort experience. The design, built along a hillside with long pathways, prevents the property from feeling crowded. Multiple pools are spread throughout the resort, which helps distribute guests and avoids congestion in any single area. Some reviews mention difficulty accessing golf carts, but the resort is fully walkable. We enjoy walking and never used the carts during our stay. In fact, we appreciated the size of the property, as it allowed us to stay active and burn off the spicy margs. Unlike some reviewers, we viewed the vastness and walkability of the resort as a positive. The beach itself was in good condition and felt relatively private compared to the larger public beaches nearby. That said, access to the beach is an important consideration. WEAKNESSES/IMPROVEMENT AREAS - Unfortunately, the food was a major disappointment and felt well below the standard expected of a Marriott property. There is only one à la carte restaurant, and reservations are highly competitive. The remaining options consist of two buffet restaurants for breakfast and dinner, both of which were very limited in variety. Food was often lukewarm, unappealing, and at times simply inedible. We are not picky eaters. Perhaps most surprising was the lack of Mexican cuisine. Over the course of our week-long stay, none of the buffets featured Mexican food, and the sole à la carte option was Japanese. At a resort in Mexico, we expected both higher quality and a stronger representation of local cuisine. The resort does offer a beach club; however, it requires transportation via shuttle. The shuttle runs every 30 minutes starting at 10:00 a.m. and holds approximately 16 passengers. Given that the resort has over 250 rooms, this quickly becomes an issue. The shuttle fills up almost immediately, making access to the beach frustrating and competitive. We were fortunate to have rented a car, which allowed us to reach the beach independently. By the time the second shuttle arrived each morning, most beach chairs were already taken, leaving later arrivals to sit directly on the sand. If beach access is a priority for you, this is an important factor to consider. While the staff was friendly and clearly doing their best, the service level did not align with what one would expect from a 4- or 5-star resort. The property appeared understaffed, and employees often seemed overwhelmed. Orders were frequently forgotten, and service lacked proactivity or attentiveness. Overall, the experience did not feel polished, thoughtful, or particularly special. The resort does not offer room service. Instead, guests are directed to the “Delta Pantry,” which was presented as a convenient alternative. In reality, the pantry consisted of ice cream, boxed cereal without milk, Jell-O, instant ramen noodles, and basic ham-and-cheese sandwiches on white bread. This did not meaningfully compensate for the lack of room service or limited food options. There were also several smaller operational details that detracted from the experience. Guests are issued towel cards and may only pick up or exchange towels at two locations on the property. Entertainment offerings were underwhelming compared to other resorts and minimal, offered on only about 3/7 of our nights.

Absolutely! Here’s a more enthusiastic and concise version: We’ve stayed at the Delta Marriott several times and absolutely love it! It’s an amazing family-friendly resort with fantastic water slides—one perfect for kids and another fast and fun for both kids and adults. The multiple pools with different temperatures are a huge plus. We loved seeing so much wildlife around the property, especially iguanas and tejones—it really adds to the experience. The food and drinks are excellent: the street quesadillas at Media Luna are delicious, both the Mexican and Italian buffets are great, and the Japanese restaurant was our favorite. A huge thank you to the Komorebi team—Rosita, Rey, David, Claudia, and Valeria—for going above and beyond to entertain us. Everyone was incredibly kind, from check-in to housekeeping to the golf cart drivers. Highly recommend this resort—we can’t wait to come back!

My friends and I had an amazing stay at this all-inclusive resort! The grounds were absolutely beautiful—lush, clean, and so well maintained. Bradley made sure our entire stay was perfectly organized, so we never had to worry about a thing. A huge shoutout to Fernando R by the natural pool and food trucks. His service was outstanding—he anticipated everything we needed before we even asked. He was truly our favorite person to talk to whenever we saw him. The entertainment team made every night unforgettable, especially Alfredo and Omar, who brought so much energy and fun to karaoke and paint night. And last, but definitely not least, Diego and Susana kept the good vibes going at the pool and beach club with their super attentive drink service. Overall, the staff made this trip unforgettable. We can’t wait to come back!

The hotel is in the middle of the jungle which gives great scenery for the pools. All the staff are friendly and welcoming. We loved the 24-hour pantry and the snacks on the pools. However, the food options in the restaurants were limited sometimes and on busy days, there were less refilling for food.

Tldr Less than 3.5 ⭐ so I am rounding down. I was here for 5 nights. I think this resort has a lot of potential, and with a few moderate fixes can become 4 ⭐ in my opinion. A few notables that are likely relevant to most guests: * Strength: Lots of pools/tubs: I counted at least 25 distinct water bodies, vast majority of which were not quite swimmable, being too shorts/small. The two identical but disconnected pools on floor 2 of tower 6 (Sapphire tower), at ~100 feet each, were decent for swimming, but not always, due to crowding. (The lazy river was probably decent as well, but of course depends on your luck / preference.) The only pools I used were the two aforementioned ones that were somewhat suitable for swimming (and the much smaller adults-only pool on the roof garden or the same building), and I really appreciated that they were always super clear and clean, without the strong chloramine odor. * Strength: Staff was all friendly and professional. I interacted with at least several dozens during my 5 night stay, all positively. * Strength: The beach club / area was fairly nice. I went only once, and the water was fairly calm, so if you like to swim, it's probably a nice place for swimming. • Major weakness: As other reviews have mentioned, the food left a lot to be desired. There were two main breakfast buffet cafes. Then the weakest meal time was lunch, when the beach club probably had the strongest menu, while on the main resort, it was mainly the outdoor food truck that served tacos and quesadillas, and Press Star bar that served a ~7 item menu of "lunch snacks" (which were not bad, but not "proper" meals), plus one of the buffet cafes turning to serving only two lunch specials. For dinner, there was the addition of the teppanyaki, but the quality was also quite average. Overall, I think the quality of the food was quite average -- and yes, as some reviews have mentioned, sometimes hot food was kind of cool -- which for a 4-star resort was kind of disappointing. Now, onto more narrowly scoped topics -- only summarizing due to word count limits: The room: My room was overall clean and comfortable, and I would otherwise rate it 4 ⭐ if not for the following (only summarizing • Body lotion tube was small, ran out after two days but were not refilled/replaced. • Scale did not work, I requested fix that didn't happen. • Hairdryer did not work (replaced after reported) • Sink was kinda clogged -- took a minute to drain • If run shower for 10-15 minutes, a slight foul odor arose and persisted until a few minutes after stopping the water • The white pillow cases and bedsheets had several clear black stains and one orange spot, perhaps a lipstick/make up stain. Noise: The 2nd and 3rd morning, staff started using loud leaf blowers at 6:30 AM. I immediately reported the first time and was assured it would not repeat, but it did repeat. Overall it took my 6 separate conversations (phone and in person) to get it to stop repeats. Laundry service: There was no offcial laundry service. I was suggested by front desk to deal direcly with the transportation people who would help me with that. I would expect a 4-star all-inclusive resort, where I would have stayed for a full week instead of just 5 days if not for the US federal government shutdown injecting uncertainty into air travel to officially handle laundry like most even 3-star hotels do.

We really enjoyed this tucked away hidden resort. This was the second all inclusive hotel I have ever been to but this is an example of how it can be done right. The hotel is hidden in the mountains but once in, it's hard to not fall in love with this sprawling space. The mountains make the terrain hilly but the staff is ready to give you a ride. The food experiences were great and the drinks were amazing! The staff was the best, Eric in the moon pool was hands down the BESTTTTTT!!!! We loved all the little activations, the food cart and the taco stand was amazing. We did movie night, karaoke, the Japanese restaurant, trivia- we did it all. My daughter loved the 24 hour pantry! We would rebook in a heartbeat.

We stayed here last year and we had amazing experience. Nice front desk staff, awesome driver (Victor) who also gave us the tour of the resort the first day. Hotel-room looked clean and modern & has balcony with amazing views. There was also a mini fridge (stocked with beer, water and snacks) Excellent bar tenders with consistency throughout the resort bars! (best Bloody Mary which I've tried) Near with pools you can enjoy amazing food and drinks! Buffet can satisfy you with many varieties of food as well your basics. It was perfect vacation and this year we decided to go back to this same hotel (and we are so exited for opening lazy river and additional pools) We truly had an amazing experience e and can't wait for our return! Review will be updated after 2024.. See u guys soon

Service- 4.5 stars Location- 3.5 stars Food-3.5 stars Drinks- 5 stars State of buildings/environment/cleaning- 2 stars Value- 3.5 stars The best thing about this place is the service, everyone is friendly. Shout out to Tania at the front desk who lent me 2 pesos of her own purse to make sure I had enough to pay a taxi. Jerry/Gerardo at the beach club also provided excellent service. The worst thing that happened is that they were testing each room's fire alarms at 5 pm and setting off all the alarms. I appreciate them testing but some headsup with a note in advance would have been nice so we could have made plans to clear the building/room. Location- this property is not on the beach but has its own private beach club which is very nice (shuttles on the hour 11-6), the property is on a hillside and requires you to either walk up steep hills to reach your rooms and pools, or take free golf club cars up and down. We usually walked but sometimes took shuttles and didn't have to wait usually more than 5 minutes Pools: no jacuzzi but 1 "natural pool" (no bar) and one main pool (water very warm) and the ocean club. Restaurant/ food- the best meal of the day is lunch (2 places open with choices including ceviche), breakfast and dinner buffets are just ok but include an action station, they have a Japanese restaurant that requires reservation that is "ok" by American standards but the chef puts on a good shows. The buffet was extremely warm while we were there because the AC was broken. There is no room service but there is a 24 hour pantry that only has light snacks like pastries, a coffee machine, froyo machine, cereal, chips and sandwiches (the Pastries and sandwiches don't look super appealing) Drinks: all the drinks we had here were great, the quality is very good l. Our only wish was there was a dedicated coffee spot Amenities- there are no classes or real events here, so honestly can get boring if you just stay at the property. The wifi is strong but you may want to bring a book (or book excursions). There is a spa but we didn't use it. State of the property: despite it not being fully built a lot of things are falling apart due likely to poor quality workmanship. Missing tiles in the pool, cracks in the shower, a rusty screw as a door stop, cracks in the vanity, dust not cleaned our entire stay. The resort is supposed to be 5 stars but worksmanship is 2 stars. Most of the public women's bathrooms have doors that don't latch Note on transport: not many Ubers come by here, unless you have your own car can be difficult to get around. You can ask the hotel to call you a taxi Atm and $- none on property, but the hotel will exchange small amounts of $ to pesos for you Tipping: tipping is not usually part of the culture in Mexico but I noticed that at the buffet and at the Japanese restaurant they will give you a "receipt" just so you can leave a tip. As an American I tip anyway but maybe disconcerting if you are not used to it. Note we were here before the giant pool Complex with water park opened. Once that opens there will be a lot more pools/hot tubs available.

It's a nice property, lots of greens. I must say we were disappointed with the food. There are not many vegetarian options. And during the day they o ly have the food at the pool which isn't great. There is no pasta in the property ;)) . The rooms are not bad. The service is just OK. I don't think we'll be back

Absolutely beautiful resort located in a secluded area that makes you feel like you're in the jungle. There was barely anyone at the resort while we were there so everyday 90% of the pools were vacant and it felt like we had the property to ourselves. There are so many pools and jacuzzis to choose from, a water park, and a lazy river. The service is usually pretty prompt when it comes to getting food or drinks. The buffet is only open from 6-10pm for dinner which to me is very late and only gives you the option to eat at the pool bar which sucks. Buffet dinner food was not great every single day, I feel like they didn't keep it stocked and the food was room temperature or soggy. The Japanese restaurant you have to reserve for also served room temperature miso soup and soggy tempura which I'm not sure how that's possible, and the main entree itself was mediocre at best. I was just really disappointed with the food options. Breakfast buffet was not bad. There is a shuttle to take you to a beach club which is close to markets you can walk to. The beach itself is pretty, but be cautious as it's very rocky and you'll get cut up in the ocean. The food and drink options there are good. Service overall is very prompt and everyone is friendly. The walk to different areas on the premise can be inclined, but they have golf carts to transport you. Also, getting an Uber here is quite tough. Not sure I'd come back because the awful food options.

Super chill. There are so many ways to mix-up your trip while staying here to create the vacation you wish. If you want to stay on the resort and never leave, you'll have a very relaxing time. If you want to venture out to Sayulita, Bucerias or Punta Mita, you can do that also with little hassle. Taxi's can pick up from this hotel by call from the concierge. Claims to be a 5-star but I wouldn't say that it is just yet. However, for the price in comparison to other all-inclusive resorts by Marriott, Delta is very fairly priced (49K Bonvoy points or $200-300/night). There is no room service; the only 24/7 food option is The Pantry, which serves continental items, fruit, salad, and sandwiches. We were in room 4022 or 4002, but either way we were in a tower facing the ocean and the mountains. It was gorgeous and had the best view. I wanted to look into a villa with an outdoor tub however, the concierge stated the 4000's in the tower have the best view because they're higher up & facing the ocean and I'd have to agree. Our room was gorgeous, loved the bamboo vaulted ceiling with the huge walk-in shower and comfortable king with overhead reading nightlights. The resort grounds are large, you get around by golf cart. I have read reviews that they take up to 20-minutes to arrive, which was not the case for us. The longest we waited was about 3 minutes. In fact most times, there was one waiting outside the tower. The drivers were THE BEST, their humor, care, and service was outstanding! The entertainment is pretty low here, which is why I think it's more of a relaxing few days trip rather than weeks at a time. I did not see many children. However, when the waterpark opens this Summer, I think that will change everything. Their bar is open until midnight, no music, but TV's. The bartender, Carlos, is so awesome! He made our two nights at this resort very fun! Carlos, if we ever come back, I hope that you are there. You are a gem at this resort and have so much respect for Santa Claus! LOL Teppanyaki is only open 3-days/ week and found it to be average in terms of authentic taste. I'd give it a 3/5. The buffet was a hit or miss but always had something for each of us to fill up on. The best was the ala carte lunch. The watermelon salad, fajitas, and tortilla soup were amazing. The breakfast buffet with green juice, fresh fruit, granola, eggs, and smoothies was great! The food at their beach club Tonati is really good! It's part of their hotel, also all-inclusive and a 10-minute shuttle ride from the resort. The beach club is beautiful, the amenities are amazing. The fact they provide transportation, food, drinks and a private club on the beach made this stay extra sweet for me. They also have a stationary tacotruck some nights out of the week that is walking distance to the bar. 2 pools; one main with a small restaurant for poolside food/drinks and the other has natural elements for a more peaceful atmosphere. Two bars; one in the lobby that was closed and another by the buffet and teppanyaki restaurant. Cons: - No bedside chargers - Needs better options at The Pantry. Protein bars, dressing for the salad jars, berries, and electrolyte drinks would really elevate it. - Hard to get an Uber from here but, to here, is no issue. Noise from the construction on the waterpark was minimal and very light, the thing is almost finished. It's not all day either. I slept like a baby. Great place!

Delta Hotels Riviera Nayarit is part of the Marriott group, one of the select all inclusive resorts under the Marriott Bonvoy programme in Mexico. The natural jungle-like resort is located 30-45 minutes from the Puerto Vallarta airport. Although classified as five star resort, this resort is more a four star hotel with one specialty restaurant (Teppanyaki/ Japanese cuisine), two outdoor pools, a beach club, and an upcoming water park debuting in March 2023. There are multiple villas, each room has a bath tub, and a walk out balcony. Five star resorts of this category would have more fine dining options including 24/7 room service. The staff here were wonderful- always courteous during check in/checkout, walking around the resort grounds, and at the restaurants. The best part of the hotel was the Tonati beach club, a ten minute complimentary shuttle ride from the resort. The ceviches, nachos, and tostadas are a must try. I would have given five stars if the breakfast buffet and dinner buffet options were higher class. I suggest staying at the resort Thursday through Saturday. The dining options are best on those days. On the weekdays, there is currently loud construction for the waterpark. Make sure to stop by the Huichol restaurant for Saturday evening a la carte dinner.

Stayed here May 12 for 4 nights/5 days. None of the reviews on Yelp reflect the REALITY that is this resort and are extremely vague- hope mine helps the next guest. This review will be long but is important to those that will be investing time and money for vacation here. Pros: Check in is pretty easy and the exposed 'lobby area' is beautiful/minimal designed and automatically you feel zen. (until you experience the con's below) Shuttle service from the hotel that is nestled in the 'jungle' to the Beach club is pretty timely. Breakfast buffet has a nice variety of foods with beautiful views of trees/plants resort has planted. Luciano at the Tower 4 bar/pool area was hospitable and as fast as he could be considering there is a shortage of staff. Food by the pool is a 4/5 and is your usual pool munchies. The Pools that ARE built so far ARE relaxing and clean. (Tower 4 pool is surrounded by lush jungle landscape/ the 'Natural pool' has NO food/drink service but very serene. Rooms are beautiful with high vaulted ceilings which include a massive teak shower. Property is clean and new (only 9 months so far) Food and drinks at beach club are good (4/5) and much better than resort.(2/5) Cons: Where do I start? Firstly, I got stung by a Sting Ray on the bottom of my foot first day swimming in ocean at beach club. NOBODY at the beach club had an emergency kit, or knew how to help me. They just stared at me as my foot bled profusely on a single towel I was given. Only until another tourist came by with some 'special cream' and my friend google what to do, did the bleeding stop and my pain subsided after 60 minutes. It is a MUST that staff have emergency help on hand at beach clubs- especially if they are associated to a high end resort. Its Dry season- therefor, what the photos show is not real. There is NO rain hence no 'jungle'. My view was of dry burned trees that will one day soon thrive and be green. Do not fall for the current 'renderings' they have posted on the website. There ARE many plants that the resort has planted and maintain daily which do help you feel like you are in a more tropical atmosphere. this is a NEW hotel- 9 months old. It is STILL In construction and will be completed June 2023- it will include a lazy river, more restaurant options and pools. With that being said, they should NOT have opened until it was at least 75% complete. I feel like I was mislead by the pretty pictures on trip advisors posted by the HOTEL. It is NOT complete- most of the property is contractors and construction. I was told we would not hear construction. I heard jack hammering EVERY.SINGLE.MORNING from Tower 4. Starts at 7 am and ends around 3 pm. (I chose tower 4 because the reviews on trip advisor said its the closest to the pool that serves food/drinks) and has best views. NO MANAGEMENT- I consider myself the queen of Puerto Vallarta; I have stayed at over 7 different resorts and over 30 visits. (that I can remember off hand) and can name the Manager/Head contact person at each hotel. This hotel has NO leader- the staff is new and not trained therefor its complete chaos. ****To get to various areas of the hotel you need GOLF CART SERVICE- to receive this, you call downstairs. Hotel guests were literally arguing over the golf carts like the boats when titanic was sinking. Wait times for golf cart can vary from 5 minutes - 20 minutes. There is only ONE restaurant open at night- Japanese night was decent. Grill night at a little garden area was fun. However, we left 2 nights to restaurants outside of the resort for SPECTACULAR Food. Food at the resort is extremely basic for dinner. To get a TAXI is a nightmare- we would ask the front desk and remind them and the entire shlep took over 45 minutes each time. VERY disheartening start to dinner. Drink quality is weak. Yes I understand most all inclusive hotel drinks are weak but I assumed since this is a 'Marriot' built resort, it would have better quality alcohol. I felt like I was drinking virgin drinks at the resort. No Corona, C list quality vodka, Cheap 11% sparkline wine. Apothecary is TERRIBLE. I totally forgot my shampoo/conditioner and had to use what the hotel supplied. AWFUL! I couldnt even brush my hair after each shower as the conditioner was horrible so I would just put it up in a bun. My hair was so dry and damaged after the trip I had to apply 3 masks in a single night upon arrival. In comparison, my last PV trip to Estancia Villas supplies included L'occitane apothecary which is what I expect with $$$$ resorts. Anyway, I have a meeting and I am going to land the plane. My friends and I are 'cup full' type of people so we made the best of just being away and luckily have the ability to come back whenever we want - many people do not have it that easy and have to plan around kids/money. This review is for those. Dont stay here until its complete.

We arrived during the first week of September, which is in hurricane season. Luckily, it only rained at night so we experienced beautiful sunny days during our stay and the greenery was breathtaking. Being in the jungle is incredibly peaceful and so beautiful. Pros: ⁃ The front desk is very helpful and attentive. Shoutout to Jade! ⁃ Scenery, it is green everywhere! Incredibly picturesque and peaceful. ⁃ The room was very spacious and the bed was so comfortable! Beautiful design. AC worked very well. ⁃ Customer service. Everyone was incredibly hospitable and kind. ⁃ Spa. It was AMAZING and I am someone that has experience with many spas. It was so tranquil and the service itself was wonderful. Shoutout to Maritza and Francis, our massage therapists! We loved the outdoor rainfall showers with plants, beautiful couple villas, pineapple water, private pool, and aromatherapy massages. Unforgettable. ⁃ The food at the buffet could be improved, but Media Luna and tepenyaki cuisine were delicious! The ceviche and fries at media Luna are amazing. Shoutout to Luis, our server. ⁃ Golf carts were helpful and fun around the premises. ⁃ The beach club was a bit understaffed but it was still a nice experience. The hotel provides a free shuttle service to get there and back which was convenient. Cons: ⁃ There really weren't any planned activities at this hotel, which made us a bit bored at times when we finished our pool or beach outings. ⁃ We woke up to construction daily which was not very pleasant. ⁃ The shower heads in our room should be replaced due to water leakage, it would spray everywhere. There was no hot water, but we adapted since it was pretty warm outside. ⁃ We experienced multiple power outages and believe it contributed to our TV not working after the second day. ⁃ Although staff was great, sometimes it took a long time to get food or a golf cart. Especially at the beach club, it took an hour to get our food when we were on the beach itself as opposed to seated tables. There was one waitress who was serving everyone, and she was wonderful, but that is probably why there was such a delay. Despite needed improvements, it was a wonderful vacation and I would love to come back once the water park is open and construction concludes. Thank you to the wonderful staff!

Loved it. The food, the views.... Amazing. I travel allot, have been to many resorts. If i had a complaint, the only thing would be its very quiet. No music at the pools and no night life. Its very low energy. A week here was too much. If you're ok with quiet and no activity, it's perfect. Giving it 5 stars cause its new and still growing. Would try it out again!

I so wanted to be able to have great things to say about this place, but they have made it increasingly difficult to do so. I will try and make this as brief as possible, but it might be hard. Though the location and destination are absolutely beautiful, the fact that they have only been open 10 months and are trying to work out the kinks, while still entertaining customers, makes it very difficult. The rooms are beautiful, the resort is beautiful, but the lack of attention to detail and the shortcomings make this a place one you should overlook. First off, nobody wants to hear construction during their vacation. If you need to shut down for a couple of weeks while you're upgrading the resort, great, but nobody comes to a tropical jungle resort to hear city sounds. I don't want to hear the Jackhammer, I don't want to hear steel being cut, I don't want to hear anything at 8 a.m. in the morning. If that's the case, I could just stay in the city. Now let's talk the most important thing, the food. This is what all inclusive centers around. When I tell you the food here was absolutely unbelievable, unmitigable trash, that would be an understatement. Nobody comes to Mexico to have fries and chicken wings as the best thing. I can't get that in the states. Couple that with the fact that all the restaurants and food supplies shut down at 8, so you're virtual left starving. They don't offer any delivery systems, they don't offer any type of GrubHub, they don't offer any suggestions to find outside food, you're literally stuck with what they have here. I liken it to prison. I didn't pay thousands of dollars to come to prison!! Your staff at the front desk are absolutely no help either. Marriott Bonvoy, you absolutely 100% need to do better! Were it not for a Guillermo at the front desk and Carlos my bartender, you would receive no stars. As an entertainment journalist, I will do everything in my power to bring attention to all the things that you are lacking until you make it better. This is absolutely unacceptable.

We had a great experience staying in this all inclusive hotel. As expected, the hotel included all food, drinks, and access to the beach club. The hotel itself is really nice and has a new feel to it. The staff is very friendly and welcoming! The one downside is that half of the resort is under construction so expect a bit of noise by the pool. Another downside is that the food is not amazing, it was good, but nothing to brag about. I did enjoy the proximity to other towns (Sayulia-20mins and San Pancho-35mins). I would definitely come back to this hotel.

The hotel is upcoming and worth the stay.The staff was very friendly and helpful during my solo birthday stay. I was even surprised with a birthday dessert and song during dinner. I enjoyed talking to Carlos at the bar as well as Hugo and Ramon. They recently opened so its a few kinks here and there but still worth the stay. I'm thinking about a return visit to see the final touches when they're done building it up.

This hotel is garbage. Nothing is open. The staff is rude. They have no business being open yet while none of the restaurants bars or pools are open. I'm a Marriott loyalist,do not come to this horrible place

One of the best Marriott beach hotels I have stayed in for international travel. The villa was exquisitely good, next to the food and amenities of the property.