Delta Hotels Riviera Nayarit, An All-Inclusive Resort

Hotel · Bahía de Banderas

Delta Hotels Riviera Nayarit, An All-Inclusive Resort

Hotel · Bahía de Banderas

1

Carretera Punta Mita KM 0.2, 63734 Cruz de Huanacaxtle, Nay., Mexico

Photos

Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null
Delta Hotels Riviera Nayarit, An All-Inclusive Resort by null

Highlights

Mountain jungle resort with rustic-chic spa, 6 bars, 2 pools  

Featured in Conde Nast Traveler
Placeholder

Carretera Punta Mita KM 0.2, 63734 Cruz de Huanacaxtle, Nay., Mexico Get directions

marriott.com

$$

Information

Static Map

Carretera Punta Mita KM 0.2, 63734 Cruz de Huanacaxtle, Nay., Mexico Get directions

+52 329 689 0447
marriott.com
104992478524164
𝕏
@deltahotelsltd

$$

Features

wifi

Last updated

Aug 24, 2025

Powered By

You might also like

Terms of Use • Privacy Policy • Cookie Policy
 © 2025 Postcard Technologies, Inc.
@cntraveler

The Smartest Ways to Spend Your Points and Miles Right Now

"An all-inclusive Marriott hotel located in Riviera Nayarit, Mexico."

https://www.cntraveler.com/story/how-to-spend-your-points-right-now-january-2023
View Postcard for Delta Hotels Riviera Nayarit, An All-Inclusive Resort

Karina Barrientos

Google
The Perfect Family Vacation Spot! Hotel Delta by Marriott in Rivera Nayarit is by far the best place you could choose for a family vacation! From the moment we arrived, we were impressed by how beautiful the property was. Every single staff member we met was polite, friendly, and incredibly helpful—they truly go out of their way to make you feel welcome. The pool area was amazing! It was never overcrowded, so we could fully relax and enjoy our time there. Even though the beach isn’t right next to the hotel, it wasn’t an issue at all—they provide transportation, and the beach itself is absolutely stunning.The restaurants were a highlight for me—delicious food, great quality, and a variety that kept every meal exciting.Overall, our experience at Hotel Delta was nothing short of awesome. If you’re looking for a place to relax, eat great food, and make wonderful family memories, you will not regret choosing this hotel!

Juan Lopez

Google
Peaceful and Relaxing Stay We really enjoyed our time at Delta Marriott Nayarit. The resort is up in the mountains, so it’s super quiet and surrounded by nature. You’ll definitely get your steps in since the property is pretty spread out, but that wasn’t a bad thing at all. They have golf carts available to take you around, though sometimes there’s a bit of a wait when it’s busy. The rooms were clean and comfortable, and the several pools were great, never too crowded and perfect for relaxing. Most of the food was really good, especially at the restaurants. The buffet could use a bit more variety, but we always found something we liked. Overall, it was a great spot to unwind. Would totally come back.

MarjanK194

Google
We recently stayed at Delta Marriott resort and had a very good time overall. The true highlight of our stay was the amazing staff in Tower 6 — Christian, Wendy, Rosita, Susana, Naydelyn, Chef Valentine, and Jorge and Of course many more staffs to make it happen. They were all incredibly friendly, professional, and genuinely attentive. Their warmth and dedication to service made a lasting impression on us.||My teenagers absolutely loved the convenience of the Pantry and were especially thrilled with the ice cream machine — a small but thoughtful touch that really added to their experience.||I personally spent a lot of time in the rooftop adult pool area, which was beautiful, peaceful, and well-maintained. It was the perfect spot to unwind. However, there were moments when the experience was disrupted by loud parties and guests smoking in the area. I do wish that more strict enforcement of the adult-only space rules was in place to maintain the relaxing atmosphere it's intended to offer.||As for the resort itself, while many aspects were enjoyable, there are definitely some opportunities for improvement — especially when it comes to dining. The food generally tasted fine, but the presentation and overall complexity of the dishes, particularly at dinner, could use a refresh. More thoughtful plating and a refined blend of ingredients would better reflect the Marriott brand and guest expectations.||Overall, we had a great time and truly appreciated the excellent service, but a few updates to the dining and guest experience policies would make this resort truly exceptional.

Tania Beltran

Google
Delta Hotels Riviera Nayarit: A Lush Jungle Escape with All-Inclusive Appeal Tucked deep within the verdant embrace of the Riviera Nayarit jungle, Delta Hotels by Marriott delivers a truly immersive escape that balances luxury, nature, and all-inclusive indulgence. From the moment you arrive, the resort captivates with sweeping tropical views, serene sun-soaked plunge pools, and a design that feels both expansive and intimate—almost as if the hotel itself disappears into the landscape. The grounds are thoughtfully designed to encourage relaxation and exploration, offering guests a chance to disconnect from the world and reconnect with nature. Multiple pools, shaded loungers, and jungle-framed pathways create a sense of tranquility throughout the property. The all-inclusive dining experience is a standout feature, with a variety of flavorful options and high-quality dishes that elevate the resort’s culinary reputation. Guests also have access to an exclusive beach club, accessible by shuttle every 15 to 30 minutes. While the area can become quite busy—especially during peak seasons—the beach club maintains the hotel’s all-inclusive promise and offers a laid-back coastal atmosphere that complements the resort’s jungle setting. However, not everything was flawless. During my stay, the guest room suffered from a persistent mildew scent, likely due to the high humidity and frequent wet clothing from poolside activities. The linens, too, had a damp feel that detracted slightly from the overall comfort. It’s a detail worth noting for those sensitive to such conditions, though it didn’t overshadow the larger experience. Despite that, Delta Riviera Nayarit remains a destination worth recommending—especially for travelers seeking a unique fusion of tropical adventure and modern hospitality. It’s a place where you can get lost in nature without sacrificing the convenience and pleasure of a well-curated resort experience.

J7706PTjonathanb

Google
Resort is very spread out with with lots of elevation as described in most reviews. Staff does their best with multiple golf cart shuttles but be prepared to walk a lot. Resort grounds are well manicured but require continuous leaf blowers and spraying for mosquitoes twice a day. Pools are a plus but towels must be checked in/out with limited locations to do so. Food is average at best with limited options at buffet or outside of Latin cuisine. One hibachi restaurant was solid, requires reservations. If you have a picky eater this is not the place for you. Room was well decorated and insulated to sound. Finishes shoddy with limited hot water supply. Beach was beautiful with generally good service from bar/restaurant but requires shuttle reservations and is about 20 minutes away. This is an adequate resort with good value at price point and with realistic expectations. If you book third party you won’t have access to bonvoy app which can make navigating resort very challenging.

DayTrip58339831475

Google
After having not been to Mexico for more than 15 years, the Delta Riviera Nayarit was a pleasant change in pace for my family at an all inclusive resort. We thoroughly enjoyed the slower pace of our days, relaxing poolside and the food was all around better than we expected. ||Staff was for the most part quite friendly, especially the Bell Boy Francisco who went out of his way to help us at both check in and check out with a ride to our Villa with bags and took care of the loading and unloading for us. He also showed us the amenities locations on our mini tour ride in the cart to our Villa. ||Would recommend the property for sure!

erika Q

Google
We had a fantastic stay at this resort! The pools were very clean, the food was great and the hospitality was top tier! Guadalupe, Mayra and Michelle ( to name a few) were great hostess, nonetheless the whole team was amazing! My favorite part was the beautiful views, the lazy river, & the multiple pools. The 24 hour pantry is pretty cool and convenient. We’re very sad to leave but excited to come back here again!

Kristina Geidebrekht

Google
I paid $1,800 for 4 nights and this is what I got… The food at this so-called “all inclusive” is an absolute disgrace. I’m attaching photos because words can’t fully describe this disaster. A sad selection of stale, tasteless, cheap dishes that wouldn’t even be acceptable in a low-budget roadside café. And here’s the “check-in experience”: if your flight arrives late and you get to the hotel around 10 PM, forget about dinner — the restaurants will be closed. They’ll send you to what they call a “snack bar,” where the only “meal” they’ll offer you is instant noodles in a plastic cup. Yes, you read that right — $1,800 and they give you cup noodles. This isn’t just disappointing — it’s insulting and shows complete disrespect for paying guests. I do not recommend this hotel to anyone.
google avatar

Adela M.

Yelp
We really enjoyed this tucked away hidden resort. This was the second all inclusive hotel I have ever been to but this is an example of how it can be done right. The hotel is hidden in the mountains but once in, it's hard to not fall in love with this sprawling space. The mountains make the terrain hilly but the staff is ready to give you a ride. The food experiences were great and the drinks were amazing! The staff was the best, Eric in the moon pool was hands down the BESTTTTTT!!!! We loved all the little activations, the food cart and the taco stand was amazing. We did movie night, karaoke, the Japanese restaurant, trivia- we did it all. My daughter loved the 24 hour pantry! We would rebook in a heartbeat.
google avatar

Nadi M.

Yelp
We stayed here last year and we had amazing experience. Nice front desk staff, awesome driver (Victor) who also gave us the tour of the resort the first day. Hotel-room looked clean and modern & has balcony with amazing views. There was also a mini fridge (stocked with beer, water and snacks) Excellent bar tenders with consistency throughout the resort bars! (best Bloody Mary which I've tried) Near with pools you can enjoy amazing food and drinks! Buffet can satisfy you with many varieties of food as well your basics. It was perfect vacation and this year we decided to go back to this same hotel (and we are so exited for opening lazy river and additional pools) We truly had an amazing experience e and can't wait for our return! Review will be updated after 2024.. See u guys soon
google avatar

Elaine C.

Yelp
Service- 4.5 stars Location- 3.5 stars Food-3.5 stars Drinks- 5 stars State of buildings/environment/cleaning- 2 stars Value- 3.5 stars The best thing about this place is the service, everyone is friendly. Shout out to Tania at the front desk who lent me 2 pesos of her own purse to make sure I had enough to pay a taxi. Jerry/Gerardo at the beach club also provided excellent service. The worst thing that happened is that they were testing each room's fire alarms at 5 pm and setting off all the alarms. I appreciate them testing but some headsup with a note in advance would have been nice so we could have made plans to clear the building/room. Location- this property is not on the beach but has its own private beach club which is very nice (shuttles on the hour 11-6), the property is on a hillside and requires you to either walk up steep hills to reach your rooms and pools, or take free golf club cars up and down. We usually walked but sometimes took shuttles and didn't have to wait usually more than 5 minutes Pools: no jacuzzi but 1 "natural pool" (no bar) and one main pool (water very warm) and the ocean club. Restaurant/ food- the best meal of the day is lunch (2 places open with choices including ceviche), breakfast and dinner buffets are just ok but include an action station, they have a Japanese restaurant that requires reservation that is "ok" by American standards but the chef puts on a good shows. The buffet was extremely warm while we were there because the AC was broken. There is no room service but there is a 24 hour pantry that only has light snacks like pastries, a coffee machine, froyo machine, cereal, chips and sandwiches (the Pastries and sandwiches don't look super appealing) Drinks: all the drinks we had here were great, the quality is very good l. Our only wish was there was a dedicated coffee spot Amenities- there are no classes or real events here, so honestly can get boring if you just stay at the property. The wifi is strong but you may want to bring a book (or book excursions). There is a spa but we didn't use it. State of the property: despite it not being fully built a lot of things are falling apart due likely to poor quality workmanship. Missing tiles in the pool, cracks in the shower, a rusty screw as a door stop, cracks in the vanity, dust not cleaned our entire stay. The resort is supposed to be 5 stars but worksmanship is 2 stars. Most of the public women's bathrooms have doors that don't latch Note on transport: not many Ubers come by here, unless you have your own car can be difficult to get around. You can ask the hotel to call you a taxi Atm and $- none on property, but the hotel will exchange small amounts of $ to pesos for you Tipping: tipping is not usually part of the culture in Mexico but I noticed that at the buffet and at the Japanese restaurant they will give you a "receipt" just so you can leave a tip. As an American I tip anyway but maybe disconcerting if you are not used to it. Note we were here before the giant pool Complex with water park opened. Once that opens there will be a lot more pools/hot tubs available.
google avatar

Bill

Yelp
It's a nice property, lots of greens. I must say we were disappointed with the food. There are not many vegetarian options. And during the day they o ly have the food at the pool which isn't great. There is no pasta in the property ;)) . The rooms are not bad. The service is just OK. I don't think we'll be back
google avatar

Mileena D.

Yelp
Absolutely beautiful resort located in a secluded area that makes you feel like you're in the jungle. There was barely anyone at the resort while we were there so everyday 90% of the pools were vacant and it felt like we had the property to ourselves. There are so many pools and jacuzzis to choose from, a water park, and a lazy river. The service is usually pretty prompt when it comes to getting food or drinks. The buffet is only open from 6-10pm for dinner which to me is very late and only gives you the option to eat at the pool bar which sucks. Buffet dinner food was not great every single day, I feel like they didn't keep it stocked and the food was room temperature or soggy. The Japanese restaurant you have to reserve for also served room temperature miso soup and soggy tempura which I'm not sure how that's possible, and the main entree itself was mediocre at best. I was just really disappointed with the food options. Breakfast buffet was not bad. There is a shuttle to take you to a beach club which is close to markets you can walk to. The beach itself is pretty, but be cautious as it's very rocky and you'll get cut up in the ocean. The food and drink options there are good. Service overall is very prompt and everyone is friendly. The walk to different areas on the premise can be inclined, but they have golf carts to transport you. Also, getting an Uber here is quite tough. Not sure I'd come back because the awful food options.
google avatar

Natalie F.

Yelp
Super chill. There are so many ways to mix-up your trip while staying here to create the vacation you wish. If you want to stay on the resort and never leave, you'll have a very relaxing time. If you want to venture out to Sayulita, Bucerias or Punta Mita, you can do that also with little hassle. Taxi's can pick up from this hotel by call from the concierge. Claims to be a 5-star but I wouldn't say that it is just yet. However, for the price in comparison to other all-inclusive resorts by Marriott, Delta is very fairly priced (49K Bonvoy points or $200-300/night). There is no room service; the only 24/7 food option is The Pantry, which serves continental items, fruit, salad, and sandwiches. We were in room 4022 or 4002, but either way we were in a tower facing the ocean and the mountains. It was gorgeous and had the best view. I wanted to look into a villa with an outdoor tub however, the concierge stated the 4000's in the tower have the best view because they're higher up & facing the ocean and I'd have to agree. Our room was gorgeous, loved the bamboo vaulted ceiling with the huge walk-in shower and comfortable king with overhead reading nightlights. The resort grounds are large, you get around by golf cart. I have read reviews that they take up to 20-minutes to arrive, which was not the case for us. The longest we waited was about 3 minutes. In fact most times, there was one waiting outside the tower. The drivers were THE BEST, their humor, care, and service was outstanding! The entertainment is pretty low here, which is why I think it's more of a relaxing few days trip rather than weeks at a time. I did not see many children. However, when the waterpark opens this Summer, I think that will change everything. Their bar is open until midnight, no music, but TV's. The bartender, Carlos, is so awesome! He made our two nights at this resort very fun! Carlos, if we ever come back, I hope that you are there. You are a gem at this resort and have so much respect for Santa Claus! LOL Teppanyaki is only open 3-days/ week and found it to be average in terms of authentic taste. I'd give it a 3/5. The buffet was a hit or miss but always had something for each of us to fill up on. The best was the ala carte lunch. The watermelon salad, fajitas, and tortilla soup were amazing. The breakfast buffet with green juice, fresh fruit, granola, eggs, and smoothies was great! The food at their beach club Tonati is really good! It's part of their hotel, also all-inclusive and a 10-minute shuttle ride from the resort. The beach club is beautiful, the amenities are amazing. The fact they provide transportation, food, drinks and a private club on the beach made this stay extra sweet for me. They also have a stationary tacotruck some nights out of the week that is walking distance to the bar. 2 pools; one main with a small restaurant for poolside food/drinks and the other has natural elements for a more peaceful atmosphere. Two bars; one in the lobby that was closed and another by the buffet and teppanyaki restaurant. Cons: - No bedside chargers - Needs better options at The Pantry. Protein bars, dressing for the salad jars, berries, and electrolyte drinks would really elevate it. - Hard to get an Uber from here but, to here, is no issue. Noise from the construction on the waterpark was minimal and very light, the thing is almost finished. It's not all day either. I slept like a baby. Great place!
google avatar

Nicole N.

Yelp
Delta Hotels Riviera Nayarit is part of the Marriott group, one of the select all inclusive resorts under the Marriott Bonvoy programme in Mexico. The natural jungle-like resort is located 30-45 minutes from the Puerto Vallarta airport. Although classified as five star resort, this resort is more a four star hotel with one specialty restaurant (Teppanyaki/ Japanese cuisine), two outdoor pools, a beach club, and an upcoming water park debuting in March 2023. There are multiple villas, each room has a bath tub, and a walk out balcony. Five star resorts of this category would have more fine dining options including 24/7 room service. The staff here were wonderful- always courteous during check in/checkout, walking around the resort grounds, and at the restaurants. The best part of the hotel was the Tonati beach club, a ten minute complimentary shuttle ride from the resort. The ceviches, nachos, and tostadas are a must try. I would have given five stars if the breakfast buffet and dinner buffet options were higher class. I suggest staying at the resort Thursday through Saturday. The dining options are best on those days. On the weekdays, there is currently loud construction for the waterpark. Make sure to stop by the Huichol restaurant for Saturday evening a la carte dinner.
google avatar

Melineh H.

Yelp
Stayed here May 12 for 4 nights/5 days. None of the reviews on Yelp reflect the REALITY that is this resort and are extremely vague- hope mine helps the next guest. This review will be long but is important to those that will be investing time and money for vacation here. Pros: Check in is pretty easy and the exposed 'lobby area' is beautiful/minimal designed and automatically you feel zen. (until you experience the con's below) Shuttle service from the hotel that is nestled in the 'jungle' to the Beach club is pretty timely. Breakfast buffet has a nice variety of foods with beautiful views of trees/plants resort has planted. Luciano at the Tower 4 bar/pool area was hospitable and as fast as he could be considering there is a shortage of staff. Food by the pool is a 4/5 and is your usual pool munchies. The Pools that ARE built so far ARE relaxing and clean. (Tower 4 pool is surrounded by lush jungle landscape/ the 'Natural pool' has NO food/drink service but very serene. Rooms are beautiful with high vaulted ceilings which include a massive teak shower. Property is clean and new (only 9 months so far) Food and drinks at beach club are good (4/5) and much better than resort.(2/5) Cons: Where do I start? Firstly, I got stung by a Sting Ray on the bottom of my foot first day swimming in ocean at beach club. NOBODY at the beach club had an emergency kit, or knew how to help me. They just stared at me as my foot bled profusely on a single towel I was given. Only until another tourist came by with some 'special cream' and my friend google what to do, did the bleeding stop and my pain subsided after 60 minutes. It is a MUST that staff have emergency help on hand at beach clubs- especially if they are associated to a high end resort. Its Dry season- therefor, what the photos show is not real. There is NO rain hence no 'jungle'. My view was of dry burned trees that will one day soon thrive and be green. Do not fall for the current 'renderings' they have posted on the website. There ARE many plants that the resort has planted and maintain daily which do help you feel like you are in a more tropical atmosphere. this is a NEW hotel- 9 months old. It is STILL In construction and will be completed June 2023- it will include a lazy river, more restaurant options and pools. With that being said, they should NOT have opened until it was at least 75% complete. I feel like I was mislead by the pretty pictures on trip advisors posted by the HOTEL. It is NOT complete- most of the property is contractors and construction. I was told we would not hear construction. I heard jack hammering EVERY.SINGLE.MORNING from Tower 4. Starts at 7 am and ends around 3 pm. (I chose tower 4 because the reviews on trip advisor said its the closest to the pool that serves food/drinks) and has best views. NO MANAGEMENT- I consider myself the queen of Puerto Vallarta; I have stayed at over 7 different resorts and over 30 visits. (that I can remember off hand) and can name the Manager/Head contact person at each hotel. This hotel has NO leader- the staff is new and not trained therefor its complete chaos. ****To get to various areas of the hotel you need GOLF CART SERVICE- to receive this, you call downstairs. Hotel guests were literally arguing over the golf carts like the boats when titanic was sinking. Wait times for golf cart can vary from 5 minutes - 20 minutes. There is only ONE restaurant open at night- Japanese night was decent. Grill night at a little garden area was fun. However, we left 2 nights to restaurants outside of the resort for SPECTACULAR Food. Food at the resort is extremely basic for dinner. To get a TAXI is a nightmare- we would ask the front desk and remind them and the entire shlep took over 45 minutes each time. VERY disheartening start to dinner. Drink quality is weak. Yes I understand most all inclusive hotel drinks are weak but I assumed since this is a 'Marriot' built resort, it would have better quality alcohol. I felt like I was drinking virgin drinks at the resort. No Corona, C list quality vodka, Cheap 11% sparkline wine. Apothecary is TERRIBLE. I totally forgot my shampoo/conditioner and had to use what the hotel supplied. AWFUL! I couldnt even brush my hair after each shower as the conditioner was horrible so I would just put it up in a bun. My hair was so dry and damaged after the trip I had to apply 3 masks in a single night upon arrival. In comparison, my last PV trip to Estancia Villas supplies included L'occitane apothecary which is what I expect with $$$$ resorts. Anyway, I have a meeting and I am going to land the plane. My friends and I are 'cup full' type of people so we made the best of just being away and luckily have the ability to come back whenever we want - many people do not have it that easy and have to plan around kids/money. This review is for those. Dont stay here until its complete.
google avatar

Rachel E.

Yelp
We arrived during the first week of September, which is in hurricane season. Luckily, it only rained at night so we experienced beautiful sunny days during our stay and the greenery was breathtaking. Being in the jungle is incredibly peaceful and so beautiful. Pros: ⁃ The front desk is very helpful and attentive. Shoutout to Jade! ⁃ Scenery, it is green everywhere! Incredibly picturesque and peaceful. ⁃ The room was very spacious and the bed was so comfortable! Beautiful design. AC worked very well. ⁃ Customer service. Everyone was incredibly hospitable and kind. ⁃ Spa. It was AMAZING and I am someone that has experience with many spas. It was so tranquil and the service itself was wonderful. Shoutout to Maritza and Francis, our massage therapists! We loved the outdoor rainfall showers with plants, beautiful couple villas, pineapple water, private pool, and aromatherapy massages. Unforgettable. ⁃ The food at the buffet could be improved, but Media Luna and tepenyaki cuisine were delicious! The ceviche and fries at media Luna are amazing. Shoutout to Luis, our server. ⁃ Golf carts were helpful and fun around the premises. ⁃ The beach club was a bit understaffed but it was still a nice experience. The hotel provides a free shuttle service to get there and back which was convenient. Cons: ⁃ There really weren't any planned activities at this hotel, which made us a bit bored at times when we finished our pool or beach outings. ⁃ We woke up to construction daily which was not very pleasant. ⁃ The shower heads in our room should be replaced due to water leakage, it would spray everywhere. There was no hot water, but we adapted since it was pretty warm outside. ⁃ We experienced multiple power outages and believe it contributed to our TV not working after the second day. ⁃ Although staff was great, sometimes it took a long time to get food or a golf cart. Especially at the beach club, it took an hour to get our food when we were on the beach itself as opposed to seated tables. There was one waitress who was serving everyone, and she was wonderful, but that is probably why there was such a delay. Despite needed improvements, it was a wonderful vacation and I would love to come back once the water park is open and construction concludes. Thank you to the wonderful staff!
google avatar

Deidra B.

Yelp
Loved it. The food, the views.... Amazing. I travel allot, have been to many resorts. If i had a complaint, the only thing would be its very quiet. No music at the pools and no night life. Its very low energy. A week here was too much. If you're ok with quiet and no activity, it's perfect. Giving it 5 stars cause its new and still growing. Would try it out again!
google avatar

Rhonda H.

Yelp
I so wanted to be able to have great things to say about this place, but they have made it increasingly difficult to do so. I will try and make this as brief as possible, but it might be hard. Though the location and destination are absolutely beautiful, the fact that they have only been open 10 months and are trying to work out the kinks, while still entertaining customers, makes it very difficult. The rooms are beautiful, the resort is beautiful, but the lack of attention to detail and the shortcomings make this a place one you should overlook. First off, nobody wants to hear construction during their vacation. If you need to shut down for a couple of weeks while you're upgrading the resort, great, but nobody comes to a tropical jungle resort to hear city sounds. I don't want to hear the Jackhammer, I don't want to hear steel being cut, I don't want to hear anything at 8 a.m. in the morning. If that's the case, I could just stay in the city. Now let's talk the most important thing, the food. This is what all inclusive centers around. When I tell you the food here was absolutely unbelievable, unmitigable trash, that would be an understatement. Nobody comes to Mexico to have fries and chicken wings as the best thing. I can't get that in the states. Couple that with the fact that all the restaurants and food supplies shut down at 8, so you're virtual left starving. They don't offer any delivery systems, they don't offer any type of GrubHub, they don't offer any suggestions to find outside food, you're literally stuck with what they have here. I liken it to prison. I didn't pay thousands of dollars to come to prison!! Your staff at the front desk are absolutely no help either. Marriott Bonvoy, you absolutely 100% need to do better! Were it not for a Guillermo at the front desk and Carlos my bartender, you would receive no stars. As an entertainment journalist, I will do everything in my power to bring attention to all the things that you are lacking until you make it better. This is absolutely unacceptable.
google avatar

Fernando V.

Yelp
We had a great experience staying in this all inclusive hotel. As expected, the hotel included all food, drinks, and access to the beach club. The hotel itself is really nice and has a new feel to it. The staff is very friendly and welcoming! The one downside is that half of the resort is under construction so expect a bit of noise by the pool. Another downside is that the food is not amazing, it was good, but nothing to brag about. I did enjoy the proximity to other towns (Sayulia-20mins and San Pancho-35mins). I would definitely come back to this hotel.
google avatar

Nerissa W.

Yelp
The hotel is upcoming and worth the stay.The staff was very friendly and helpful during my solo birthday stay. I was even surprised with a birthday dessert and song during dinner. I enjoyed talking to Carlos at the bar as well as Hugo and Ramon. They recently opened so its a few kinks here and there but still worth the stay. I'm thinking about a return visit to see the final touches when they're done building it up.
google avatar

Kevin J.

Yelp
This hotel is garbage. Nothing is open. The staff is rude. They have no business being open yet while none of the restaurants bars or pools are open. I'm a Marriott loyalist,do not come to this horrible place
google avatar

Realizer R.

Yelp
One of the best Marriott beach hotels I have stayed in for international travel. The villa was exquisitely good, next to the food and amenities of the property.