Antonio Lopez
Google
As a Platinum Medallion member with Delta, I’ve come to expect great service — but today, out of the many times I've visited at the Delta Sky Club in Miami, the team truly went above and beyond.
I ran into an issue with my reservation (one of those frustrating ones where policy is policy), and honestly, they didn’t have to help. But William, the lounge manager, stepped up with grace and professionalism, resolving the issue with care and making me feel genuinely supported. His leadership set the tone for the entire experience.
At the bar, Carlos and Maty — two absolute staples of this lounge — greeted me like family. They’re always friendly, always courteous, and always on point. Their consistency makes every visit here feel like home.
Amelia also went the extra mile, literally. She disappeared into the back and returned with fresh Cuban pastries just for me — such a thoughtful gesture that really hit home, especially on a long travel day like today.
Every staff member I encountered made me feel welcome, valued, and looked after. It’s moments like these that remind me why I choose to fly Delta, even when it means taking three connecting flights to Montana. Because this kind of service — this kind of human hospitality — is worth it.
Thank you again to William, Carlos, Maty, Amelia, and the entire Delta Sky Club team in Miami. Today, I truly felt like a Platinum member.
Such a great vibe!