Janine E
Google
We booked 5 nights here and it was a decent location, the pool looks nice, it's a relaxed environment and the staff were all very friendly.
However, we had some issues and management didn't do anything to help. We stayed in one of the newer buildings/huts and they get really hot, even with the cieling fan on. The power went out one night and we woke up in puddles of sweat. We went and found the security asking them to turn the generator on so we could have the fans in our room and they said they'd have to call the owner for permission. The next morning we saw the manager and told her about how hot the room was and she said they were aware how hot the new buildings/huts get and said the older ones were cooler and have a better airflow, but never offered to move us. We had such terrible sleeps there that we ended up booking somewhere else for one of the nights so we could actually sleep through the night and be rested.
As for the food, I ordered a chicken Thai noodle dish and it was served with mr noodles instead of Thai noodles and the chicken had lots of chewy and gristle chunks. The smoothies were not very good and the pizzas were hit and miss. You're not allowed to bring food back otherwise they'll charge you for bringing outside food into the lodge.
Overall, it's a nice location, but the rooms and food need to be improved and management should be more accommodating when guests bring issues up to them. It seems they're trying to get the most value with the least amount of effort.