Connie K. C.
Google
I’ve been a regular at Den Social Lounge since it first opened. If that gives away that I’m a millennial, then yes, I’m a millennial. I’ve also spent years going out across NYC. K-Town, Meatpacking, LES, West Village, Brooklyn, and venues like Mission, Maru, Somewhere Nowhere, Tao, Public Hotel, Marquee and Le Bain etc etc. With that perspective, I think a lot of the negative reviews here are missing some important context.
Security’s role is to manage safety, capacity, and overall flow of the venue. They are not there to host or entertain guests at the door. That’s standard across NYC nightlife, regardless of neighborhood. If you’ve spent time going out in other parts of the city, you know that bouncers are rarely overly friendly. That’s not unique to Den. It’s how nightlife operates. The complaint about a security/staff personnel prohibiting you from holding your drink over the railing is hilarious - it's called liability. If you drop the drink and it injures a patron that's standing below, the venue is at fault...not you so yeah, security was just doing his job.
Waiting in line or not being admitted is also not unusual at a popular venue. Lines happen everywhere. Being turned away at the door also happens everywhere. Showing up earlier when doors open (10:30pm) and not at peak time (12am-1am), dressing appropriately, being coherent, and treating staff with basic respect goes a long way. That’s true at Den and at any club or lounge in the city.
I’ve also worked front of house before, and I can say firsthand that patience and politeness dramatically improve everyone’s experience. Most issues at the door come down to attitude or dress code, not the venue.
Want a better nightlife experience? Learn some basic nightlife etiquette and build relationships at establishments that you frequent often including the host, promoter and security. It's not that hard people.
Den has consistently delivered a good vibe, strong music, and is a well-run operation. The staff does their job well, and the experience reflects that.