lonnies834
Google
First, the positives about our 3 night stay here and the reason why I am not giving it just 1 star. The location is close to Denali NP and therefore very convenient. Also, the food in the restaurant was fine. |Now the negatives:|-When my wife and I arrived, we were given the key to Cabin #8. When I unlocked it, a woman started screaming. She had been given this cabin and thought that we were breaking in. We went back to the check-in desk to find that the cabin had already been given to another person. After a lot of computer searching, 1 empty cabin was found and we were given the key. We found out later that this was the cabin that the screaming person had originally been given. The heater wasn’t working properly, so they gave her our cabin prior to our arrival. Which leads me to…|-The heater. It would either not stop pumping out heat or not work at all. We had maintenance stop by 4 times, each time assuring us that it was fixed. It always worked for a couple of hours, then ceased to function. We woke up each morning freezing.|-These cabins are really expensive. We knew that they were rustic and costly, but this was the only available lodging near Denali when we decided to go on this trip. For this price, at least the heating system should work. The many apologies by the assistant manager just didn’t cut it. She admitted that they knew that the heater was a problem, and that this was the case in many cabins. She said her superior had approved a free breakfast for us on our final morning there for our troubles. I pointed out that this wasn’t much compensation. She contacted her superior again, and that person agreed to deduct $50.00 from our stay.|My conclusion is that their bottom line is to invest the minimum amount in keeping up the cabins while realizing the maximum amount of profit. The quality of their customers’ stay was certainly not their priority. I would never recommend this establishment to anyone.