Yuan Sommer
Google
- UPDATE -
They got upset with me for posting this review, so the day after I posted it (10 days after our stay), they made up a "damage" (claiming a scratch on a TV that we did not go near), and they charged my credit card $120 without my approval and without notice. It doesn't get worse than this. So dishonest and a never-ending nightmare. My creditcard company is handling this as fraud.
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The Desert Inn was a super shady and horrible experience, and its manager Barry was even shadier in handling the mistake, which he even admitted was in their end. (And just to note, they tried to bribe me with a $30 refund to not write this review, but I would rather warn people and not take that money). So just beware of the other good reviews.
We arrived a family of three with an 8-month old baby. We had driven all day and arrived at 6pm to find that they had given us a 1 bedroom apt with a single bed rather than a 3 bedroom apt, which we had reserved and prepaid for. The front desk was closed, and when we called their number, the manager said that he could see that we had booked and paid for a 3 bedroom, but unfortunately they were fully booked, and he did not know what had happened - and that was that.
I asked him for a full refund ($170 for two nights), so I could go somewhere else, as we were three people, including a small baby, and there was only one bed), but he refused.
We were back and forth on the phone for three hours, and the poor baby had to sit in the car waiting after a full day of driving.
We finally had to sleep on the floor because all the other hotels in the area were full at that point, because it was so late.
The next day they were still fully booked, but the manager promised to rectify the situation somehow, but their idea of rectifying it was to charge fully for the first night (so they charged for a 3 bedroom even though we slept on the floor in the 1 bedroom), and they would then refund us for the second night, if we were to check out. We packed up and left immediately, but they ended up only refunding $40 for the full day and night, because they sneaked in a penalty for canceling (after they themselves asked us to cancel and guaranteed the full refund). This place is so so shady.