Booking.com
Google
😊: The place is nice and cozy, but I had too many problems in finding it and then now with the payment which was arranged through Booking.com and finally not arranged at all!!!!.
😢: The owners were never there during my stay. It was very complicated to get to the house, because the Waze did not function that day at least in that area of israel, and I had to talk to several neighbors to find finally the house. The numbers in the street are erratic, and maybe people can think that not everyone has telephone or Waze available, we are not ALL of us, Israelis or rich americans, we also come from other regions of the world (like me form Mexico) where all this is not common place.
Anyway, once there, as nobody came and I had to leave at 11h as told when I made the reservation, and also due to the fact that I have done several reservations one each day for another location in the same booking.com, as I have done for years with no problem and with the same card for about a year, I did not kbow that this one was to be paid in cash on arrival but anyhow.. to whom?, since there was NOBODY, never...
In Mexico, no one could have the silly idea of leaving cash in a house where if there is no one. And now, the owners complain that I did not do that. Sorry, but there were no instructions whatsoever, NOTHING, and I could not connect to them, and they never ever phoned to tell me what to do!!! I even talked to them and asked if they were coming during my stay when a lady neighbor accepted to call them to know where was the house, that even she as a neighbor could not find!!!
Now, they are messaging me to ask why I did not leave the money there! this is unconceivable, at least in my country.
I did not know it was not paid and I don´t know if it correct not to be there to receive your guest and THEN arrange whayever payment you think is due! Anyway, They cannot undermine my score at Booking.com since they did not say anything and now they claim my card is not functionning, which is wrong! All my payments are OK with that card, registered and used often in Booking.com.