Lorraine E.
Yelp
*** Z E R O - S T A R S ***
Stephanie don't know WHY your employed at a cemetery where people SHOULD be treated with compassion, respect and professionalism to say the least. You lack customer service and are the epitome of one who comes to work just for a pay check, perhaps it comes from upper management as all the staff is pretty dry and not very forthcoming.
Stephanie is VERY proud of being the NASTY, MISERABLE individual she IS. Weighs heavy on her appearance might I add, and she wears it PROUDLY.
I say proudly because as we were walking out, which we got up before she was done talking as she was OVERLY rude and condescending. I was saying quite loudly how flippin rude she was and my husband agreed saying, yeah she IS pretty rude. Her being the RUDE female she is, just had to have the last word and said, "sorry you feel that way" in which she should have kept her mouth shut! If you were at all sorry, you would have kept your big mouth shut!
I have NEVER been to a cemetery for a meeting regarding services and NO ONE not ONE person introduced themselves and nobody offers any words extending their condolences. She opened the door with a mask on, said our families name and pointed to the hallway?! Us assuming she is in fact Stephanie as she NEVER once introduced herself. We followed her to an office in the back.
Mind you throughout the entire meeting she couldn't express MORE how she wasn't getting paid for this, and that she doesn't get a commission for this. Basically, telling us she's doing US the favor, by having to do her dang job!
It's VERY clear they want to do the LEAST for the payout they are asking in return. Shame on you all for preying on grieving families who are in a very hard place and have no choice at times.
K A R M A has no menu y'all, you WILL get served what you SO DESERVE.
Being kind doesn't cost a dime, the fact that Stephanie went out of her way to purposely be a complete condescending jerk baffles me. I have yet to visit a cemetery where we ARE purchasing a plot and the staff hands us a map to go find it ourselves. MOST cemeteries, if not all show you to the designated areas which are available for purchase in a golf cart, cemetery shuttle/van/car.
I mean you want US to do YOUR job, and have your hand out for 10, 15, 20 thousand dollars rudely? With absolutely NO compassion for the grieving family YOU are supposed to be servicing and EARN your damn sale!
If that's not enough, when purchasing the vases for the plot. They can be purchased at the time of deciding on your plot. However, if they are NOT in stock and are purchased after the day of purchasing your plot you will then be charged an additional $40 on top of the cost of the vase.
HOW is it the consumers falut that you have no stock? Its like a set up. We purchased TWO vases and actually wanted the metal ones, BUT they didn't have any in stock! So we offered to pay for them NOW to avoid having to pay the entire amout PLUS and additional $40 and they cant do that?!?! The excuse was we may NOT get them again? Wait, what??
What freakin cemetery doesn't get more vases for plots??? Your a cemetery for christ sake!!!
AVOID this place at all cost, go across the street to Forrest Lawn where they'll treat you with kindness, compassion, RESPECT and professionalism.
Nobody should have to endure this kind of treatment when going thru the most difficult time in your life...