Design Menagerie

I had a great experience at The Fernery (new store by Design Menagerie). I was just poking my head in, having resolved to buy nothing further on this particular trip. But Mary gave me such a warm hello, I just had to go in and then I was enchanted with the quality of the clothing. Oh myyy. Needless to say, thanks to Mary (and a lovely assistant whose name I don't recall, so embarrassing because she was great too!) I wound up spending far more than the nothing I had budgeted. I just adore my new clothes and new shoes and new hat. But most of all (photo credit, Mary) just LOOK at these PJs! From Italy. So soft and darling! After the sale, I realized they (totally inadvertently) put a different pair of PJs in my bag. But now I was home and three hours away. Cristal was so patient with me and nonjudgmental that I wanted ONLY those I tried on (the hanging up pair) not a fresh crips pair in the cloth envelope from Italy. She stuck with me until the exchange was completed, and I'm so grateful because I even thought (which could have been taken the wrong way by Cristal, but wasn't!) that they sent the wrong PJs. Go visit their stores. Such great stuff! Everything is final sale. I see people grumbling about this, but thinking from the perspective of their owner, I can only imagine impulse purchases, mind-changing and how rather than this being a negative, it really means to be thoughtful about what you buy. Which we consumers need to get into the habit of doing anyway. All in all, a 10 out of 10 experience.

Design Menagerie is an absolute gem! This beautifully curated lifestyle store offers an impeccable selection of clothing and home goods that are truly one-of-a-kind. Whether you're looking for a thoughtful gift or something special for yourself, the choices are endless. The staff is incredibly friendly, patient, and knowledgeable, making the shopping experience even more enjoyable. If you're in Lenox, this is a must-visit destination!

I am a local client that has supported this retailer since her opening. I recently purchased a handbag and wanted to exchange it (for a higher priced bag) within 6 days of purchase. The owner had zero interest and refused. Frankly, in todays world, a supportive local client is not worth losing over a policy she has in fine print on her e receipt. And the lack of personality and loyalty was very disturbing. As a business owner, policies are important but fostering loyalty is more important.

Great pants! Lovely store and staff 💕

Leslie the sales associate is so cool and stylish, she is very helpful in assisting you find something you will love forever. Lots of great unique clothing, shoe and jewelry designs here. A very special spot.

I echo the other customer’s reviews of beautifully curated clothes, furniture, Etc. I did however encounter the lovely sales assistant, this is on 1.2.22. Knowledgeable about the stores’ various products. The clothes and furniture, along with candles, soaps etc are from all over the planet. And I also agree that more things can be on the website, as I would certainly buy more things online. The store is expensive, and brands you won’t normally buy commercially and I imagine one would get one of a kind products in there. Would totally visit again when I am in the Berkshires.

Design Menagerie was the last store I went to as I had perused 5 or 6 boutiques in the area. I am visiting and all the staff at the other boutiques were lovely and friendly. I found the owner’s (?) attitude quite abrasive. There is a 3-4 foot space that is not blocked off which looks like one could walk right through to the other side of the store. Guess not! I was asked not to walk through the cash register area as if I was there to steal something. 1) it was NOT blocked off and 2)I would never speak to a customer in the tone she spoke to me. Will not visit this store again.

Walk into this shop for an imagined getaway to Paris. Charming store with unique, stylish brands from France and Italy. Every detail about this store is beautifully done.