Design Within Reach Brooklyn Outlet

I had absolutely the best experience at DWR with Nicole! I spoke with her on the phone the day before, and she was so direct and knowledgeable. We found 11 items in the store at great prices—not cheap, but they have value! I couldn’t recommend a better experience, and now I’m hooked and ready to go back again! :) Randi, the manager, also helped me decide between two coffee tables. The beautiful design, combined with the help of trusted professionals, made this a 5-star experience. Thank you!

Bought 2 emody chairs great price. Mike the store manager guided us on all the features. Staff was able to help load it into my car. Excellent customer service will shop again

Good store, prices are about 20%-50% original price. I was surprised by the selection of previous generation of Herman Miller office chairs like Mirra and Awron on the second floor. They even have one Eames Lounge chair on sale.

We came to find Herman Miller office chairs and even though we stopped by after the long weekend, there are still a handful chairs left. Even though my partner couldn’t find the right chair, the staff named Nicole was so nice and helpful!! She promised to find us a chair, and texted us the next day with the exact specifications we wanted the chair to be in! Will always come back because of the good deals and Nicole - thank you so much!!

Ed is the best! My wife and I were looking for some new dining chairs for our apartment. We were fortunate to find the chairs that fit our dining room design perfectly. The only exception was that there was only 3 chair available (we needed 4). This was not the store’s fault as they are an Outlet and the whole “treasure hunt” is part of the fun. Ed was able to answer all our questions and put us in the list to call for when a fourth chair is available.

I had a very disappointing experience with your sales associate, Nicole. She told me that items could only be held if I made a purchase, so I sent my credit card information. After that, she ignored my emails for over a week, despite my multiple attempts to reach out. When I finally called, I was told the item was already sold.I can’t believe I was asked to provide my credit card details only to be ignored. This is not the kind of service I expect from a store handling thousands of dollars' worth of products.

I enjoyed their free range Herman miller chairs good on them for letting them roam in their natural habitat.

Originally emailed with Michael about an Embody x Logitech chair. He linked me up with Nicole who did a fantastic job sending me pictures of what they had in the outlet, explained the process & promotions going on & was very helpful overall, especially via email and not in person. The experience was amazing, even offering to ship me what I was looking for vs making me have to come out to the outlet. I decided to make the trek to Brooklyn from Long Island today & worked with Brendan in the store. Found a few different chair options & he explained the differences in the embody versions and double checked the ones available to ensure I was happy with the one I chose. The process took all of 15 minutes in store & I was back on the QBE on my way back to Long Island. I saved well over 65% off retail of this chair & it was basically brand new, still with tags, plastic wrap, everything. I couldn't be more pleased with my experience. I would certainly shop here again if it was just a bit closer to the island. Thanks for all those involved, A+ experience.