Design Within Reach Brooklyn Outlet

Charlize is the sweetest. She’s helped us so much through our furniture shopping experience! She even sent us new stock related to our preferences after our initial visit via text. I cannot recommend her enough ♥️ thank you Charlize! Our pup approves as well

I had a completely unacceptable experience with DWR Brooklyn. I called the store because FedEx had supposedly picked up my item from their store, yet the tracking showed only that a label was created and did not update for days. I called the store four separate times throughout almost 2 weeks and explicitly asked to speak with a manager. Each time, I was placed on hold and then connected to someone who was presented to me as a manager (Ivan). I later found out this dude wasn't actually a manager. Like what?? I was repeatedly told someone would could call me back on a specific day. No one ever did. This happened twice. I received no follow up, no reassurance, and no proactive communication on a very expensive purchase. The chair ended up stuck in "shipping limbo" (according to Nicole) and I only learned this after repeatedly chasing updates myself. For a company selling high end furniture, this level of communication and professionalism is unacceptable. Yes, the package eventually arrived, which is the only reason I'm giving them 2 stars. Also yes, I understood there was more foot traffic at the end of the year. But that does not excuse the lying about who I was speaking to, the failure to return calls, or the complete lack of accountability. For the price paid, this experience was inexcusable. I will never purchase from this location again. But to Nicole, thank you for the assistance you were able to provide to me <3

Worked with Nicole to get a Herman Miller Embody shipped to me in Chicago and had a great experience. Sent me videos and helped me pick the best one

I had absolutely the best experience at DWR with Nicole! I spoke with her on the phone the day before, and she was so direct and knowledgeable. We found 11 items in the store at great prices—not cheap, but they have value! I couldn’t recommend a better experience, and now I’m hooked and ready to go back again! :) Randi, the manager, also helped me decide between two coffee tables. The beautiful design, combined with the help of trusted professionals, made this a 5-star experience. Thank you!

I had an amazing experience working with Brendan at the Design Within Reach Outlet in Brooklyn. He helped me find a green Mesa couch that’s not only stunning but incredibly comfortable, along with a Line Media Console that fits our space perfectly. When I first visited the store, I didn’t find exactly what I wanted—but Brendan went above and beyond by reaching out later to let me know the pieces had arrived. He explained their condition in detail and even held them for an hour so I could check with my partner. Thanks to his attentiveness and professionalism, the entire process—from selection to delivery—was smooth and enjoyable. We’re thrilled with our purchase and look forward to working with Brendan again in the future!

Good store, prices are about 20%-50% original price. I was surprised by the selection of previous generation of Herman Miller office chairs like Mirra and Awron on the second floor. They even have one Eames Lounge chair on sale.

Bought 2 emody chairs great price. Mike the store manager guided us on all the features. Staff was able to help load it into my car. Excellent customer service will shop again

I wouldn’t have gone out of my way to go here if I wasn’t already dropping off lenses at AbelCine… However, I’m glad I did. I scored a pair of Bertoia Bar stools at 90% off.. felt like I was robbing the place. I had the pleasure of working with Nicole as my sales associate. She is a wonderful human, really cares about furniture, and DWR is lucky to have her there. I would go back again just to have Nicole sell me more fancy furniture. I think you definitely need to go in and physically see the piece of furniture you are buying because each one is unique, but if you can do that, then the deals are unbeatable.