Kiara Dymott
Google
A Perfect Blend of Luxury, Comfort, and Hospitality
I had the pleasure of staying at the Bergland Hotel in February 2024, and overall, it was a fantastic experience. The hotel strikes a perfect balance between modern elegance and traditional charm, creating a welcoming and relaxing atmosphere.
Impeccable Cleanliness & Attention to Detail
Cleanliness is clearly a top priority here. The rooms were always spotless, and what I particularly appreciated was the consistency of the housekeeping service. The cleaners arrived at around 10:30–11:00 AM each day, making it easy to plan my mornings without disruption. Their attention to detail was impeccable, ensuring that everything was refreshed to perfection.
Exceptional Dining & Attentive Service
The food was outstanding—fresh, delicious, and beautifully presented. Every meal felt like a culinary experience, showcasing high-quality ingredients and elegant presentation. The dining service was excellent, and one German waiter in particular stood out for his attentiveness and warm approach—nothing was too much trouble for him.
Similarly, a member of staff in the gym, Galbor from Hungary, was incredibly helpful and welcoming. He was not only friendly but also receptive to feedback, which demonstrated the hotel’s commitment to excellent hospitality training.
Fantastic Facilities & Special Touches
The hotel boasts excellent facilities, and the outdoor pool is truly stunning. More than just a beautiful setting, it is warm and inviting, making it the perfect place to unwind after a busy day.
Another highlight was the live music on Saturdays and wine tasting on Sundays, which added an extra touch of charm to the experience.
A Slightly Disappointing Check-In Experience
The only part of my stay that could have been better was the check-in process. I arrived on a Sunday before 11:00 AM, knowing that check-in was officially at 4:00 PM. While I fully understand that rooms need to be prepared, I checked with reception twice, and although they were polite and friendly, I was not sure whether they actually contacted housekeeping to request my room be cleaned sooner. It would have been a nice touch to prioritise cleaning my room given my early arrival. In the end, I received my room at 3:56 PM.
Minor Areas for Improvement
One small area that could be improved:
• Access to Drinking Water – The hotel provides excellent-quality water, but guests have to go to the main areas to get it. A more convenient and sustainable solution, such as a reusable bottle that guests can take with them wherever they go, would be a thoughtful addition.
Final Thoughts
The Bergland Hotel delivers on every level—exceptional service, outstanding food, top-notch cleanliness, and fantastic facilities. The staff are well-trained, friendly, and genuinely eager to make your stay perfect.
Would I return? Absolutely!