Dewa Phuket Resort and Villas

I recently stayed at the hotel and felt truly compelled to share how exceptional the staff were during my visit. In particular, Wawa, Bumbim, and Far stood out as some of the best hostesses I have ever encountered. From the moment I arrived, they greeted me with genuine warmth and professionalism that immediately made me feel welcomed and valued. Wawa was incredibly attentive and consistently went out of her way to ensure every detail of my stay was comfortable. She carried herself with such friendliness and confidence that it instantly created a positive atmosphere. Bumbim impressed me with her calm, caring nature and eagerness to assist with anything I needed. Whether it was offering helpful recommendations or simply checking in to make sure everything was perfect, her service was outstanding. Far was equally remarkable—she radiated kindness and enthusiasm in every interaction. Her ability to anticipate guests’ needs, along with her cheerful personality, made a huge difference in my overall experience. Together, Wawa, Bumbim, and Far created a level of service that truly elevated my stay. Their hospitality, professionalism, and positive attitude reflect the highest standards of the hotel. They are without question some of the best hostesses I have ever met, and I sincerely appreciate all that they did to make my stay memorable. I would highly recommend this hotel to anyone seeking exceptional service—thanks in large part to these three remarkable team members.

DEFINITELY WON’T COME AGAIN. Although this is an expensive luxury hotel, the rooms don't feel like it at all. Dark furniture was chosen, and the room is so cluttered with details that it never feels truly clean. Air conditioner was also very dirty and whole room smells moldy. We felt sick after one night. We booked the Grand Pool room hoping for a romantic swim, but we couldn't use the pool even once. It was very dirty with dead bugs and flies floating in it. There is no button in the room to circulate the water; presumably, only the staff can control the cleaning system. Also, there were tiny flying mosquitoes everywhere, so we couldn't spend much time in the garden. Even though we used insect repellent, we couldn't sit there comfortably because problem was not biting by them they are flying as a group and keep your mouth closed. It’s not worth paying this much money just to sit inside all day. The communal pool wasn't great considering the price, either. The only good things were the staff and the breakfast. The breakfast was amazing, definitely don't eat anywhere else if you stay here. However, we won't be coming back because it makes no sense to pay this much for a pool and garden we couldn't use.

The service at this hotel is 6 star thanks to all of the staff. They are soo attentive and actually care. They all went above and beyond to please all of the guests with politeness and every single staff always had beautiful smiles wanting to attend to your needs. |A special thank you to the amazing Vicky and Bibi on front desk and mouse at the bar who makes the best cocktails- as all the staff. |The only negative is that although modern the rooms need a bit more attention to detail on the natural wear and tear but they are slowing improving this daily and with the new manager Brendon the hotel rooms can only get better and better with their constant improvements but are 3-4star currently. |5star Breakfast buffet is amazing fresh and clean. The food is fabulous and the pizza was amazing. For all the coffee drinkers coffee is just the best! |The garden grounds of the hotel are just beautiful and kept exceptionally. And the pool is spotless and a small delight. |This hotel is great if you’re travelling alone as it feels so personal and friendly. You would not feel out of place or isolated and you couldn’t be any safer here. The whole island is just full of beautiful calming people putting the love back into our world. Thank you again to all the Dewa staff for a great 2week stay 🫶🏼🌹

Not a hotel I will recommend. The first thing that we noticed when arriving was that it's hectic. The lobby is very open and small, allowing loud noises from the busy street. I like to feel relieved when arriving in a hotel after a long journey. This was not the case here. We arrived 30 minutes early and check in is only possible at 3pm. They let us wait in the lobby until 3:03pm. Never had to do this in any hotel in any country, this was a first. Also to my surprise, we had to pay a deposit of 1000 baht. I have not encountered this anywhere before either. The staff was not very welcoming and friendly when we arrived. A smile costs nothing, I would say? Such a contrast with all other stays we had in Thailand. Some other staff members were nicer; perhaps we were just unlucky on arrival. The room was not to the standard I'd expect from a five-star hotel. It was not very clean with hairs in the shower and on the toilet floor. There was a fresh blootstain on the wall. Probably a killed mosquitto, as there were many of those and no mosquitto net. The room had no view, but looked directly at a wall. There were no extra bath towels for the beach or the swimming pool, which by the way, both are mediocre. This was a so-called "deluxe" room. Good thing about this hotel is that it's very close to the airport (5 minute drive). Also the beach is right next to the hotel and there are a lot of restaurants close by. We were disgusted by the littering on the beach though. When we ordered a taxi for our departure the next morning, the desk lady was kind enough to offer us a take-away breakfast, that was nice. We asked for a vegetarian option. Unfortunately, that breakfast consisted of some mandarins and salad, without cutlery - extremely impractical when going through check-ins and security on an airport, so we had to dispose of it. Nice gesture from the hotel, but very poor implementation. Since this was our honymoon, the hotel did leave a little cake for us on our room. That was kind. They also tried to make a heart out of flowers on the bed, which was a nice gesture but poor implementation again. All in all, this hotel seems to be process-driven rather than client-driven. Not great!

Dewa Phuket Resort is an absolute gem! The resort is beautifully designed, the rooms are spacious, modern, and exceptionally clean. The staff is incredibly friendly and attentive, making you feel truly welcome from the moment you arrive. The facilities, including the pool and dining areas, are top-notch, and the overall atmosphere is relaxing and luxurious. Everything about our stay exceeded our expectations – we can’t wait to come back!

Lovely pool area, delicious food, charming & helpful staff, bar one or two. Clean. Unfortunately several bar & restaurant staff have little English & there were difficulties ordering drinks & room service. Surprisingly, the ocean & piece of National Park opposite are dirty; lots of rubbish. The laundry service opposite the hotel is inexpensive and efficient. Lots of inexpensive & clean massage & nail services locally. All in all a good resort

Everything was amazing here! The rooms, the food and the happy hour specials! If you haven’t tried the Naiyang Summer or Thai-Jito, I highly recommend trying! Excellent cocktails! That being said, as great as the drinks, service and rooms are… the bartending service provided by Nat, Mouse and Larry are above amazing! Super friendly and thorough! I wish I remembered the other gentleman’s name as well but he was amazing too and isn’t forgotten, I’m just bad with names. Anyways, highly recommend all facets of this hotel experience, I just wish I managed to take advantage of the breakfast. Next time I will!

I sooooo loved the cooking class in DEWA resort - Chef Faang and sous-chef Wawa were amazing. They taught me all the nitty-gritties of Thai cooking. They are very nice, funny and polite too. I strongly recommend this to all as a must-do activity during your Phuket trip. Btw, I am staying in the resort too and the resort also calls for a big thumbs up. So good. ❤️❤️