DewTouch Innovations Pte Ltd

How a simple chatbot turned Singapore’s circuit breaker into a business opportunity - SilverKris

"Founded in 2012 as the parent company of Fleetnetics and Foodnetics, this firm builds cloud-based enterprise software for automotive leasing/repair and catering businesses that enables remote work, automates invoicing, archives important data and streamlines web orders, scheduling and delivery. Faced with driver shortages and lockdown-related disruptions during Singapore’s circuit breaker, the team quickly developed an autonomous Telegram dispatch bot to match drivers with jobs—allowing vehicle rental clients to take on corporate logistics contracts—and a workshop bot called Townetics to connect stranded motorists with nearby rescuers. Opting for lean, rapid deployment rather than costly native apps, the company leverages Telegram’s capabilities, regional programmers and a guerrilla distributor model to scale across Southeast Asia and beyond, helping SMEs and even MNC departments move off Excel, expand into new markets without cloning large systems, and increase business value by creating recurring digital income streams." - Creative Solutions