April Durante
Google
The hotel’s location is great — close to shopping and restaurants, and getting around was easy. Reception service was excellent, especially the friendly girl with glasses who helped bring our luggage to the room, making check-in smooth and pleasant.
However, noise was a major downside. The hotel is right next to a busy road, and traffic sounds were clearly heard during the day and evening — not ideal for light sleepers. On top of that, the ceiling isn’t soundproof, and we had noisy neighbors above us. We were often woken up as early as 7 a.m. by the sound of their luggage and footsteps.
The shower was a highlight, but housekeeping was disappointing. We stayed for 3 days and only received slippers once. Our child didn’t get a pair until we asked at reception. After taking showers, the slippers would get wet, so we expected replacements daily. We left the used ones in the trash, expecting housekeeping would notice and replace them — but that never happened. Each time, we had to go all the way down to reception to ask for new ones, which was tiring after a long day out. Tea wasn’t refilled either. Overall, we appreciated the location and the helpful front desk staff, but poor housekeeping and noise issues really affected our stay. With better attention to guest comfort, this hotel has real potential.