Diamondhead Resort

I did not rent a room so I cannot rate. Service was good and the location is great. I would like to say that I paid for a 9 mile float trip through terp float 2025, and only got about a 4 mile float. I left this year's float feeling cheated out of my money. I got off the water faster than it took the resort to get me down the river to my kayak. Do better!

Do not ever spend your money here. My FIRST experience was horrendous. I spent 2 nights camping. I got charged the deposit upon check in and the total upon check out, cool no problem. I get the deposit back later in the week, cool. Then out of no where a week later I get charged over $240 out of nowhere, in multiple transactions. I call and they say I never checked out and that I’ve been there all week. I tell them I have my receipt and I know who checked me out and when. They say they refunded it, they didn’t. I call again, they say it’s actually $360 but they’re refunding it, again nothing. I finally call a third time and she said it’s been refunded, no it hasn’t been. Leave my number for the GM. I never get the money or hear anything so I call AGAIN. I ask to speak to the GM, he says the front office manager never left my number for him or even caught him up with what’s going on. HE finally refunds my money after THREE WEEKS. That was my first and last experience here, I advise everyone to never spend a dime at this establishment.

The company got sold. So they're still making adjustments. I hope they're able to remain open and successful. They usually come and switch the trash cans twice a day. I was there 3days and didn't see one trash can get switched. All the personality has disappeared from this place. A weird white truck kept circling our campsite. Which was really weird. Made us all uncomfortable. You now have to pay $125 upfront before you pay for your stay or float. Not a bad thing but when people call, and since the company got sold. I think it's wise to hire people who could communicate that with each caller. Before they come. Some folks budget the whole weekend. And that $125 wasn't mentioned till I told them I was on my way. I made reservations awhile back. I think that would be a good time to inform people that the company got sold. So there's new rules. Hire someone who will explain everything that's transpired and changed. Or an automated message. Then when I got there they were saying that they weren't doing kayaks, then the next day people were on kayaks. That was very disappointing. But I have faith that they'll make improvements next year. I will be coming back. I definitely understand they have a new staff and crew. This was my 10th year.

We had the best time ever. Just the wife and I for my 42nd birthday.. the staff was so nice and helpful. The float and water was amazing. It was not to pack and a great time . After it was over they came down and picked us up in a golf cart. Thank yall it was a joy.

I came here to come floating and the service room had cool rooms and a cool atmosphere. Also the river was very awesome you guys. Super chill time on the water. I almost drowned but don't you worry, it was awesome.

The room number 3 leak from the ceiling onto our bed on labor day we rented out a cabin and it was raining that night also gave us one roll of toilet paper and no towels. The man up front was very nice everything else was great but leaky roof was killing me that night plus the rooms are over priced $$$also let me just say this my Son lost his phone at the cabin they called few days later and are trying to give it back i thought that was so cool I appreciate you guys tracking down someone lost phone thank you all

We checked in on 7-11-25 and asked what time we needed to be there for the long float trip. The lady checking us in said anytime between 8-11am. It was raining pretty heavy the next morning, but the forecast said it be stopping, so we waiting until 1045 to go up there and we were told we were 45 minutes too late for the long trip. The lady told us she knew who was working yesterday who had given us incorrect info, but sorry, it’s too bad today, we could only go on the short trip, even thought it was because of their staffs incompetency, we still had to pay the price for them giving us incorrect info. Once we got to where the kayaks were, they only had 2 and we needed 3. We were told by the river hands that they had no way to communicate with the people at the office, so my son asked the next driver that came by dropping rafts off, if he could please bring another kayak. In all, we needed up waiting for over 30 minutes for the third kayak to get there. We were floating the next day as well, so when we checked in at 930, to make sure we got on the long trip, I even asked could they please have 2 kayaks waiting for us when we get to the drop off spot? I was told “I how they will have them”. No one seemed concerned at all, and when we got there, sure enough there was only one l, so once again we had to wait a good 20 minutes for another kayak to show up. Also upon check in, we stood in line for 20 minutes, only to be told we were in the wrong line. I feel like something as simple as signs would be helpful and they wouldn’t even need to depend on their incompetent staff……..it was very disappointing, none of the staff seems to know or care what was going on. We will not be going back here due to no one being able to communicate and then having to wait 2 days in a row for the right amount of kayaks to be delivered. No one once said “sorry” it was just too bad we were given incorrect by their staff. This business is under new ownership and probably needs to find a new owner judging by my experience. There were several unhappy guests waiting in the chaos to check in, but once again, something as simple as a sign to tell you which line to be in, could’ve prevented this. Of the 5 kayaks we used, 2 were broken and the staff said that most of their things were broken and run down. I wouldn’t waste my money if I were you, unless you love poor customer service.

Our experience with Diamond Head Floats was very disappointing. From the moment we arrived, it was clear there was no structure or communication in place. The front desk staff took our money and gave us zero instructions, no guidance on where to go, what to do, or even how to get started. They literally just walked off. The guy running the shuttle told us he’d be back because the bus was full, then it took him an hour and a half to drive just 3.7 miles upstream. Once we finally floated down and reached the end, there was no one there to help or guide us. I had to walk all the way from the river back up to the front just to get my vehicle, then drive back down to pick up the rest of our stuff and group. The entire process was chaotic, mismanaged, and felt like no one was in charge. If you’re looking for a relaxing, smooth float trip,look elsewhere. This place needs serious improvement in both organization and customer service.