Jayma H.
Google
We checked in on 7-11-25 and asked what time we needed to be there for the long float trip. The lady checking us in said anytime between 8-11am. It was raining pretty heavy the next morning, but the forecast said it be stopping, so we waiting until 1045 to go up there and we were told we were 45 minutes too late for the long trip. The lady told us she knew who was working yesterday who had given us incorrect info, but sorry, it’s too bad today, we could only go on the short trip, even thought it was because of their staffs incompetency, we still had to pay the price for them giving us incorrect info. Once we got to where the kayaks were, they only had 2 and we needed 3. We were told by the river hands that they had no way to communicate with the people at the office, so my son asked the next driver that came by dropping rafts off, if he could please bring another kayak. In all, we needed up waiting for over 30 minutes for the third kayak to get there.
We were floating the next day as well, so when we checked in at 930, to make sure we got on the long trip, I even asked could they please have 2 kayaks waiting for us when we get to the drop off spot? I was told “I how they will have them”. No one seemed concerned at all, and when we got there, sure enough there was only one l, so once again we had to wait a good 20 minutes for another kayak to show up.
Also upon check in, we stood in line for 20 minutes, only to be told we were in the wrong line. I feel like something as simple as signs would be helpful and they wouldn’t even need to depend on their incompetent staff……..it was very disappointing, none of the staff seems to know or care what was going on. We will not be going back here due to no one being able to communicate and then having to wait 2 days in a row for the right amount of kayaks to be delivered. No one once said “sorry” it was just too bad we were given incorrect by their staff. This business is under new ownership and probably needs to find a new owner judging by my experience. There were several unhappy guests waiting in the chaos to check in, but once again, something as simple as a sign to tell you which line to be in, could’ve prevented this. Of the 5 kayaks we used, 2 were broken and the staff said that most of their things were broken and run down. I wouldn’t waste my money if I were you, unless you love poor customer service.