Liz T.
Yelp
Just went to this new Dick's yesterday, and was so impressed, I had to write a review. First of all, the store is beautiful--it IS brand new, after all, so it's super clean and really nice to look at (so much better than the dingy Sports Authority across the street). I had a return from a different Dick's: a slightly used soccer ball that was weighted unevenly. I had no receipt and had none of my personal info in their system (the other Dick's stores are too far for me to visit with any regularity). Despite this, I had no issue whatsoever returning the used ball--they were all so customer friendly--door greeter, cash register attendant, manager, all of them. I had my two young children with me, who were slightly rowdy after school, and yet not one cross look or word did I get from any employee. In fact, the friendly door greeter gave them both a basketball to "dribble around the store." We went to try on roller blades, and again, the salesman was very kind (even running off to get a bandaid for my daughter's boo boo), not to mention incredibly helpful with our selection. We made our purchase, and again, another employee at the cash register was super customer-friendly, giving us an unanticipated $10 rebate (I'm still not sure why--I had thought those rebates are applied to future purchases). I cannot tell you how impressed I am with the customer service at this store--at Sports Authority, I typically have to search high and low to find some sullen employee to assist me, and at Dick's, every single employee (6, total) I encountered was friendly and helpful. I hope it continues.
As for merchandise, I can't comment too much as we went in there for one specific item, but I do want to say that it seemed they had anything and everything. We did peek at the shaded collapsible chairs and noted that theirs were $10 cheaper than a similar item at Bed Bath and Beyond. Plus they had kid-versions of the same chair, which I've never seen before and was really impressed with, for only $20.
All in all, so far so GREAT, and I will be back!