DICK'S Sporting Goods

I recently purchased the SLK Atlas Pickleball Bundle from Dick’s Sporting Goods and was extremely disappointed with the pricing tactics employed by the store. Initially, I was drawn in by the apparent "sale" price of $129.99, thinking I was getting a great deal. However, upon further investigation, I discovered that the manufacturer's suggested retail price (MSRP) for the bundle was a mere $109.99. It's evident that Dick’s Sporting Goods inflated the original price of the product to $199.99, only to conveniently mark it down to $129.99, creating a false sense of urgency and a misleading perception of a bargain. This kind of deceptive pricing strategy is, quite frankly, unacceptable and unethical. As a consumer, I expect transparency and honesty from retailers. Dick’s Sporting Goods’ decision to engage in such inflated markups and misleading sales tactics has undoubtedly eroded my trust in their pricing practices. It's disheartening to see a company resort to such manipulative methods to drive sales, rather than offering genuine value and fair pricing to its customers. Especially during the holidays. I urge others to be wary of the pricing strategies employed by Dick’s Sporting Goods and to carefully scrutinize any so-called "discounted" items before making a purchase. Businesses should prioritize integrity and respect for their customers, rather than resorting to such underhanded tactics to make a profit. My experience with the SLK Atlas Pickleball Bundle and its pricing has left me deeply disappointed, and I will certainly be exploring alternative retailers that uphold more ethical business standards.

Two stories of amazing shopping for most any sport! This store was clean and well organized with each sport clearly identified with large signage. The staff were friendly and knowledgeable and able to direct us to the exact aisle of the item we were looking for. The check out lines were conveniently located in the front and back of the store. Highly recommend.

Not much kids equipment. Very pricey. Good overall selection. Frequently 20+ minutes check out times. Tough to find help. Very little non-local team apparel. Prices on the popular stuff are much better at Walmart, but these guys have lots of stuff you'll never see there.

I went to buy tennis balls yesterday afternoon around 1 PM and there was only 1 register open and a line. I felt a little discriminated because the I brought up the box of tennis balls and I thought they were on sale. Rather than telling me that the wrong sticker was on it he rang up the regular price without telling my husband. When we asked about it he said these aren’t even the correct price. I felt accused. I also am Filipino and the customer before me he was very friendly and they were Caucasian. He could have told us when he rang it up if we still wanted the balls because it looks like this price tag was mistakenly placed on this box. Please teach your cashiers politeness and being mindful of how they treat other cultures. Thank you

We needed some things for the volleyball tournament it was easy to find and purchase them. Quick in and out visit.

This location is always well kept. The store is very clean. The staff is friendly and they have a great array of sporting goods and clothes. Usually good deals, as well.

I’d like to first thank Ryan Walker for helping us with our very new venture! We are a family of four with two special needs kids. Due to Covid and other restrictions we know we won’t be doing a ton of traveling like we did in the past. We were looking for something recreational to do with our kids and they love water. They had an opportunity to go surfing with an amazing organization of professional surfers (called surfers healing check them out!) so because we couldn’t give them that this year the next best thing we could think of were paddle boards! Clearly I did some research but knew nothing about what we needed. Not only did Ryan help us track down two of the boards we were looking for he helped us find the proper gear for the roof of the car and helped us put it on !!!! (Who does that?) we had our kids with us in the car and he stood outside and helped us mount the Board correctly to our car!!! I love the fact that he was knowledgeable and was not trying to upsell me like REI for the same rack it was about $100.00 less and no instal fee! If that’s not amazing customer service I don’t know what is?! Also we had to go to the Norttera location to pick up our other paddle board (I’ll write a review that location as well.) the staff was very helpful and kind as well. To be honest the whole team they had on the floor was very friendly and professional. I have worked management, and customer service for years as well as running my own small businesses and it’s so refreshing to see such good customer service I’d like to add this location is in arrowhead mall (I also worked for in this mall for years! It’s not easy customers can be awful)so I can tell you the other side of it. But these people really seem to enjoy their jobs!

I ordered online for my husband to do a curbside pick up. The order picker canceled my order my accident. When I called Johnny answered and explained what happened. I arrived to curbside and it was a whole experience. The girl in the phone was rude and condescending, the rep for pick up was not much better. Then called again got the rude girl and then got Johnny. He came out explained what was going on and not only made a horrible experience pleasant, he was genuinely nice and cared. If any of the managers read this, please know that Johnny is superior in his customer service skills. He actually does care about the customer. Very much appreciated his genuine caring. This had already been an extremely trying day for me and he made it better just being himself. You never really know what someone is going through, and the way Johnny treated me made morning and impact than he will ever know. Thank you for making my day a bit brighter.

Dick's Sporting Goods is located in the Arrowhead Towne Center shopping plaza. A great place to find all your sporting good needs for the entire family. Clothing is arranged by namebrand making it easy to shop for your favorite item. Shared parking outside.

we went in there for Mother's Day, to find some softball shoes. The gentlemen named Jimmy was super helpful, and not only helped me find the right type of shoe/cleat, but also helped me find the best deal as well. so thank you Jimmy for helping me find the perfect Mother's Day gift.

Went to Dick's to check out and possibly buy a treadmill. Found employee named Mike nearby and asked if he could help us out. When I stated that I wanted to see if the tread length of the treadmill belt was good for my wife, he sort of mocked my knowledge of treamills and / or my ability to explain my question. I said, "look, I'm not here to debate / argue semantics, just help us get the treadmill to run." He got animated and childish with responses like: YES Sir! When my wife asked him a another question, he played the victim by saying, " I can't speak, I've made the gentleman mad." The whole experience was not pleasant. I'm not a confrontational person but I don't enjoy being taunted / talked down to to by a customer service employee. When we got off to bad start, instead of trying to smooth things over, he just wanted to play victim with his passive aggressive responses. Maybe he was not happy about working on Memorial Day, but there was no reason to take it out on me by being a wise guy.

Was very excited to visit this store, Since Sports Authorities left Hawaii, No Sporting store. This place is huge 2-levels. Found some Stanley Water Bottles, Big selection. As you know everyone is looking for this Stanley bottles. They also don't ship to Hawaii, I'm hoping someday they will come to the Islands. Aloha, Derek

Horrid costumer service. Disorganized and not wanting to help. I was trying to exchange a hat I got as a gift and went to another Dick's earlier in the day where they informed me that this Dick's had the hat in the size I was looking for. However, when I arrived and asked a worker about it he told me to just wear the hat I had and see if it will stretch because he clearly didn't want to help me and get up from behind the desk. I continue looking on my own and find another worker who tells the other guy to look in the back... he comes back with hats that aren't even the same brand or color. I told him, he seemed confused, I left. Thanks for a waste of my time and gas.

Horrible customer service. Spent over 20 minutes waiting to try on a pair of shoes and the kid never came back from the back. Then we I asked to speak to a manager she was an oblivious kid too who didn't know what to say! I'm not going to beg you to take my $150 for a pair of shoes

I must say Jay is a real bike specialist. I took my bike in for new tubes and I ended up with more than I expected. Including more knowledge on my bike!!! I really appreciate Jay!!

Noah is a really nice person he helped me a lot he definitely deserves a raise after he helped me. He also went out his way to go look in the back for the basketball shoes I was looking for. God Bless Your Soul Noah C

Very rude services every time I go. They act like I'm stealing something when I'm going in for a pickup order. The one that looks like female Randall from recess is the worse. Not at all professional, deer valley location is no better.

Dick's Sporting Goods has so much to offer. If you're looking for something and it isn't in stock they look up the item at other locations for you. So much fun shopping here. Clean store and friendly employees. We were on the hunt for a punching bag for working out. You definately have to watch the prices and shop smart here. You can get some good deals.

Be aware of this location as they do not warrant any of the products warranty! We purchased a Wilson Evolution basket ball, which will run about 80.00 dollars. When trying to claim the product warranty due to defective ball not hold its pressure with in a 5 month of purchase they would not grant us the product warranty even though Wilson stands behind a one year product warranty.. be careful as Dicks Sporting Good may not be an unauthorized dealer and will not follow the product warranties.

Yes it's the last Saturday before Christmas and I ventured to Dicks for a last minute pair of shoes. Antonio in shoe dept assisted me to locate the last pair in size 8 i needed. It was the display. Once at the register Dallin assisted and offered a great service and friendly check out. While the lines were long and the store crowded these two get 5 stars they were friendly, smiling and appeared to enjoy their job for the day. Thanks Dallin and Antonio for making my shopping day better! Ps great deals on the running shoes as well I saved $20 !

Quite huge store inside arrowhead town center. Lot of options to chose from and mostly if you are looking for sporting goods. There are shoe and tees section as well but all those are keeping in mind of outdoor and fitness.

I am so beyond done with this lady who works here. Her name is Sarah she had blonde grey hair and she is by far the rudest person I have ever met. She's been rude to me before but today really pushed it over the edge for me. My interactions with this lady have never been pleasant, but I always thought that she was just having a bad day. Today I went in and was buying any tumbler that I have been wanting and had looked at online. As I was checking out, I had one of the new Bogg bags that I had bought two weeks ago. I had my stuff in it, and I pulled out my wallet from it as she watch me pull out my wallet from the bag she says to me, "oh you want to buy this" and starts looking through it. I grab the bag back and say I already bought this. This is mine. I don't know why she felt the need to touch my purse and start looking through it but that is unacceptable. She is always rude whenever I go in and I don't know how many complaints she needs before the management takes action. I have seen many reviews about her and have always had issues with her. I've been to the store, multiple times with family and friends and not once have any of us had a good experience. I've talked to three other people who complain about her constantly saying that every time they go in, she's there and she's rude to them. Don't know when Dicks will finally realize they need to take action with this Customer service employee. I don't know why they drop the ball with her so much and why she feels so entitled to be a jerk to everybody that comes in.

Shopped for a new pair of hiking boots with a water resistant top. No sales person in the shoe section while I looked at, and tried on three different boots. My friend helped me pick out a pair. It's pretty much a serve yourself store. At checkout, I had to ask the clerk if he removed the anti-theft module from a boot. He forgot. Yep, a serve yourself store!

5 stars for the products sold but 1 star for their lack of service and customer care. Someone spilled liquid on their floor that I did not see. I wasn't expecting there to be liquid on the floor. I slipped on it today and hit the ground rather hard. I was surprised that not one person came over to assist, or ask if I was ok. My friend alerted the front cashiers TWICE that I had fallen and there was a spill. I stayed there protecting the other customers from slipping on the same spill. Once the associates finally arrived, they did not once ask if I was ok or what had happened. I'm thankful this happened in front of a store camera and hope that this review has them reviewing the footage so they can instruct their staff to be mindful of spills but also to have better caring and human customer service. I'm glad I was not seriously injured, but still... very disappointed at the lack of care from multiple Dick's sporting good associates at the arrowhead location. I know accidents happen and the store cannot 110% catch spills from customers but they CAN make sure their customers are okay after they fall from spills. Corporate, please review your front door footage at 1pm-ish and see for yourself what I am saying to be true. I love your products but your staff needs a bit more humanity towards your customers. Very disappointed.

I just called and asked question about product availability, and the Lady was extremely short and rude and just hung up without saying bye.

I want to thank both fine young men who were so attentive to my mother and me while trying to find a pair of Brooks running shoes. Zander and Shawntell went out of their way to try and help us find the right color, fit, and style. This is a large store so sometimes it is difficult to find someone right away. When you do know they are going to take care of you and help you. Wonderful manager as well. Love this store!

Ordered my sons Bball shoes here. Very easy process. Friendly and helpful reps. I appreciated the service. Thank you

Literally only one register open on Father's Day. Unreal. Zero customer service at this store. Employees walking around, socializing or on their phones. Really awful, I've never seen a Dicks store run this poorly. Very disappointing.

I love shopping at this sucks. Everyone is so friendly and welcoming. Especially Kourkis he always makes sure I get everything I need before I leave and doesn't hesitate to assist in any way. Great attitude and people skills. Definitely moving to the top.

I ordered a shoe online for pick-up at this store. I opened the sealed plastic and was surprised that the shoe has deep scratches on top and was dirty especially underneath. Good thing I checked before leaving the store. The irony is I drove for and hour to the store and back another hour. Its a waste of time and fuel. Michael R.

I'd like to first thank Ryan Walker for helping us with our very new venture! We are a family of four with two special needs kids. Due to Covid and other restrictions we know we won't be doing a ton of traveling like we did in the past. We were looking for something recreational to do with our kids and they love water. They had an opportunity to go surfing with an amazing organization of professional surfers (called surfers healing check them out!) so because we couldn't give them that this year the next best thing we could think of were paddle boards! Clearly I did some research but knew nothing about what we needed. Not only did Ryan help us track down two of the boards we were looking for he helped us find the proper gear for the roof of the car and helped us put it on !!!! (Who does that?) we had our kids with us in the car and he stood outside and helped us mount the Board correctly to our car!!! I love the fact that he was knowledgeable and was not trying to upsell me like REI for the same rack it was about $100.00 less and no instal fee! If that's not amazing customer service I don't know what is?! Also we had to go to the Norttera location to pick up our other paddle board (I'll write a review that location as well.) the staff was very helpful and kind as well. To be honest the whole team they had on the floor was very friendly and professional. I have worked management, and customer service for years as well as running my own small businesses and it's so refreshing to see such good customer service I'd like to add this location is in arrowhead mall (I also worked for in this mall for years! It's not easy customers can be awful)so I can tell you the other side of it. But these people really seem to enjoy their jobs and environment. The store is really clean and visually appealing and yes those are the things I notice because I worked retail for years it makes a difference. The best thing is my kids had a great experience here they were great with my children with special needs. After going a handful of times my son actually asks to go to dicks sporting goods when we leave the house now! Lol!! to be fair we went like 3 days in a row so I could go and get all the gear we needed. (And wanted) This is one of the bigger purchases I have made and I felt very happy with the selection and did not feel pressured in any way like I did from other stores. I would highly recommend Dicks sporting good and this arrowhead location! You have lifetime customers for sure!! We as a family have made an effort to shop online as well instead of on sites like EBay or Amazon... I believe it's important to support your local business that support your community and your needs!!!! So excited to give the boys this experience and to make these memories with them. Thanks again to Ryan and his team!!!

Always get what I need which is chalk and the occasional evo shield wrist guard sometimes other products. Only reason I gave you guys a 4 out of 5 is because every time I come here I always leave with a tag on a product. Please check and take all tags off before I leave please making me feel like a thief here man xD

Worst service ever!!!!! Oh and don't ask to see a manager because they don't care about service either! Dicks must be doing pretty well financially because there's no sense of customer service or urgency at this establishment I will NOT be shopping or going back to that business for anything! EVER!!!!! Also so noisy in there. Maybe you should think about getting the workers some new carts. Omg!!! The wheels thumped so loudly in there!!! Had to select one star but that's a lie! 0 ZERO!!!!Stars!!!!

Said online they had hockey stuff. Went in and the lady said they only have them in the back. So I waited for about 30 minutes before someone came to the back. They went and looked and brought back MINI street hockey sticks. What a joke.

I usually dread the mall, but today's experience was awesome. We have been driving from store to store for hours to find football cleats for my son with no luck. We found a few pairs he liked here, but none in his size. With no prompting the employee helping told us about a pair of great cleats in his size that they just put in clearance and hadn't even put on the floor yet. They fit perfect, my son was ecstatic none of his teammates had the same pair and they were on clearance for 25$...regular 60$. Happy mom and happier kid. Great job on service today!

My dad walks in for some black and white nike socks, while asking a staff if they had any of the white ones without even looking in the back or going on his phone to look he immediately shoots my grandpa down and says "No, we're sold out sorry." Keep in my my dad is 75 just a simple look in the back would've been, however my dad goes home to order the socks and it says they were in stock at the store we were just at.

Just made a return and was helped with a clueless cashier. He didn't tell me the return would be credited back to my card nor did he know how long it would take to hit my bank. Please let your customers know how the refund will be refunded before processing.

Went to DICK'S Sporting Goods this morning with the intention to purchase a bike. But as a couple months prior, I was not waited on. Both times there was one person who would not wait on me. So I'm taking my business to a local bike shop. I don't plan on purchasing other products from DIcks Sporting Goods!!

Everyone here was so nice. The staff were simply amazing and helps me with everything I needed. I desperately needed a soccer ball and cleats, and this one man helped me with everything i needed and gave me his full attention. the front desk manager even gave me a 20 percent discount for father's day. definitely recommend this place

Grossest bathroom ever. It smelled the toilet paper was everywhere and the sinks looked like they haven't been cleaned in months

I debated between 2 and 3 stars, so I'd say 2.5. Looking for softball equipment and absolutely no help. Bought a bike for my daughter and they were helpful. However, they require you to complete a lot of paperwork and sign your life away just to buy a bike. The employee said it's "required so you don't sue us." Seemed like it would be less paperwork to buy a gun then to buy a bicycle from them.

Store is extremely dirty and filthy. I spend thousands at Dicks annually and this has to be the dirtiest and most poorly managed. If upper management checks this location out someone going to have a problem

How sad, one of my favorite stores and NOBODY to help me find a shoe size. On 02/04/2021 not busy 5:20 pm tried to buy shoes for running and the guy kept walking around and when I said "Hello" he said Give me a sec and went to talk to some girl for a long time. After waiting 20 mins (around) decided to go to second floor I needed something else and same thing NO HELP. Woow. I did see people there "Pretending" to work but no help to customers. I better nit hear SUPPORT BUSINESSES because we try and we get SHITTY service.

TERRIBLE SERVICE! I went in on a Sunday morning to get some soccer cleats and when I got there, there were about 10 people waiting to be helped. Only one guy was working the soccer area so I went to the cross training section and the guy working there wouldn't help me. He said I had to go see the soccer guy. How is one guy going to help 10 people waiting around? He came out finally took my sizes I needed and then disappeared for 10 minutes. Another customer had another worker go in the back to find him since he went MIA. The other guy in Cross Training was just standing around not helping anyone while the guy in soccer couldn't help but one person! Absolutely horrendous. No wonder all the sporting goods Stores are going out of business. I am definitely going online to order my sporting goods on Amazon next time! WARNING: Be prepared to waste an hour or two waiting to be helped.

My search for an adult kick scooter brought me to the Arrowhead Towne Center Mall in Glendale, where I finally found the elusive item after a long search in different sporting goods stores. The mall was a delight, but that's for another review. The Dick's Sporting Goods store in this mall was really huge, very brightly lit, well stocked with a lot more items than I see in most sporting goods stores, and the staff was friendly and helpful. I immediately found the item I was looking for, but had to stay a long while to browse and take mental inventory of the abundant and extremely varied sports merchandise, as I've decided that this will be a preferred destination for future shopping trips for sporting goods.

I was super excited to get my kayak, especially as a first time buyer. The associates upstairs were super helpful. But when I got to the register, the employee was extremely unhelpful. I had asked about a 20$ off coupon I saw online for spending 100$. And she replied "I don't know". You would think if you work somewhere, you should know about specials or even just try to help. Considering I dropped almost $600. Her name is Emily.

The girl downstairs at customer service needs an attitude adjustment. I went to her register with my $20 return because the gentleman told me I could get cash since I didn't have my husbands credit card. She started talking down to me saying I can't give you cash...I said fine I will come back but most stores can run the receipt and put back on the card. Low and behold that worked...duh!! She still tried talking down to me about cash. I never wanted the fricken cash. On top of beIng treated like a low life I can't believe I just spent over $400 before I took the one return I had downstairs. Needless to say they won't be getting my business again. The girl had light hair and must of been the manager in charge. She was TERRIBLE. Everyone else in this store was extremely nice but because of this one girl I will not go back. She treated me that terribly.

This DICK'S sporting goods looks just like the others, however, I was NOT impressed by the customer service. We went there to get a new softball glove for my daughter, and we purchased the glove steaming service as well. We asked an employee about the glove steaming service and he said he would most likely be the one to do it. He told us to purchase the glove and the service for 15.00 and come back to that area and he would take care of us. So we get to the register and the cashier charges us for the service as requested but then tells us that the store does not recommend the glove steaming service. We asked her why and she basically said "I don't really know why but I just know the store doesn't recommend it". She calls on her microphone for someone to assist with the glove steaming service and conveniently it's broken. So we decided to call the Dick's Sporting Goods at Norterra and they pretty much helped us out and told us that they did the research online and this is what happens if we do the steamer it can possibly break down the leather little bit faster etc. etc. but they were very very helpful. We get to the Norterra location and they asked us what happened with the previous location. They automatically knew that it was Arrowhead without my having to say a word. Clearly this is a common theme for Arrowhead to say that their machine is "broken". The Norterra location had excellent customer service I was very impressed and they did not even charge us for the service because of what we had gone through at Arrowhead. My husband and I will not be going back to the Arrowhead location ever again I was not impressed by the customer service, I not impressed by the lack of knowledge or the lack of assistance. Arrowhead location you need to get it together and stop lying if your machine isn't broken don't tell people that it is because clearly other locations know that that information is not true. Not that you care but you definitely have lost a customer in me and I will tell everyone that I know not to go to this location.

Every time I come here there isn't an associate to be found. When I do find one, they either have earbuds in (seriously) or make themselves as scarce as possible. I came in today going for a better experience, but no. I wanted to try on shoes. I asked one girl what I needed to do to get some to try on, and she said to let her know what size, then promptly walked away never to be seen again. I finally got the attention of another associate, and he brought me one pair (I told him there were several I wanted to try) and I never saw him again either. After another five minutes of just standing there looking for anyone who works there, I gave up. Several other customers in the shoe department did the same thing and gave up.

Specifically Cashier "Sarah" and Manager "Ryan" are a joke. They are not trained nor do their jobs if they were trained! Second experience! I get E-Gift cards and hose two associates do not know how to provide positive, good service to say the least. My families first experience (a few weeks back) Sarah tried telling they didn't accept the e-gift cards. I know that's not true and even had to point out to her here it it states "in-store". She tried 4 times and said it wasn't a valid card. Not to annoy the customers behind us we proceeded with Debit. However we immediately went upstairs to the other register and I asked the teenager "do you know how to run an e-gift card"? He replied yes and processed all smoothly. He just had to call a manager over to do the refund on our debit. While the manager was there (was not Ryan that time) we explained the situation and he stated how he would explain all to Sarah, blah, blah. So tonight we have to return for equipment for my other daughter. Of course Sarah is there and I show her the E-gift card. She attempted and states "it's not valid". We immediately asked for a manager, explaining how we went through this before with her. She asked if she wanted us to have her try again and we said no as last time she tried 4x wasting our time. The manager tonight, Ryan came over, it went right through and I tried explaining the situation but the entire time he couldn't even acknowledge me, look at me or say a word. Beyond RUDE!! I was a manager for 20 years in retail and I never once - not acknowledge a customer speaking to me! She continued to comment she didn't remember the other time. I finally opened my mouth and said "it has nothing to do with you remembering last time, you're obviously not paying attention to what you're hitting and hitting the wrong buttons. You need to pay attention".

How's this a sporting goods, with no fishing supplies. This is a clothes store mainly

Great Prices Dick's is a great sporting goods store with a large selection of merchandise. You can find everything you need for your entire family. Dicks has all the leading brands, like Nike, Under Armour and The North Face. I troll their clearance racks on every visit looking for good deals. We always go to Dick's for their huge selection on boxing apparel and equipment. The prices at Dick's are great and as a Rewards program member I just about save on every purchase. Great price, merchsndise, and customer service.

Dont use there online service if you want your money back due to damaged items. They only give back store credit.

This evening while we were upstairs near the fitting room, a shelf with a messed up corner scratched my 4 year old's arm. She barely brushed it while walking alongside our stroller with her baby brother. I couldn't find an email to send pictures.

Review for online pickup. Their process is not conducive to a quick order online, get notified it's ready, and pickup quickly. Expect to wait a good 15 mins at least for them to get your order. They have a check in kiosk, but you don't really know when someone started getting your order.

What an absolute s**t show this place is. Store is pretty clean, normal dicks stuff, but the workers are terrible. Absolutely no sense of urgency. They just stand around while 1 person tries to checkout a line that ever grows. That 1 person also takes their sweet time with checkout. Took 4 people to do a return, and then all 4 workers went elsewhere and didn't help with the line. Second time I've been here, second time they've had only huge bags and second time I set off the alarm after paying, which scared my kids. Clear your schedule if your going here.

Service was seriously lacking. I had recently purchased an activity counter from Dick's and wanted to get my mom one for her birthday. I found the same exact one at REI for about $25 less, but since Dick's is closer and I am there more frequently, I'd rather shop there. When I called the store, they said they would price match. However, when I got to the store they said they would only match their own website. Huh? That's not exactly what I call price matching unless that means you mark up prices in store. I ended up going to Best Buy where they didn't give me any hassles. Sorry, Dick's, you lost the sale and lost this loyal customer. One that had a husband that coaches a baseball team and is in there quite frequently.