Dillard's

Staff so friendly and helpful. My wife was returning an item she bought online that didn't fit. The associates went to see if she could find the item in the store and brought it back to her. My wife tried it on, it fit, beautiful exchange. We then looked through the entire store. Flawless!!

It ALWAYS smells so good in there. I only go in when I’m going to Bath and Body Works but the employees always speak and are so friendly when I walk through. I haven’t had an unpleasant situation ever, and I’ve been passing through for quite some time now. I am, however, going to stop one day and smell the perfumes to see what I like and hopefully make a purchase that same day.

Really like the men’s clothing department. Organized by brands. Easy to find what you want. Good selection and reasonable prices. I’ll definitely go back here next time I need something nice to wear

Great options of clothes although low rating do to the workers being RUDE. Especially this lady with brown hair and big Botox lips almost kicked me out from the fitting room bc she had laid her customer's clothes out but the door was wide open with no sign of it being used. Ruined my shopping mood and experience

Every couple of years I wonder back into a Dillards because I forget how degrading some of the employees are to people. There is a reason their receipts do not ask for a customer review. A perfect example is Diane in the men’s section. If you feel the need to return anything, make sure you get it dry cleaned and pressed first. If it is wrinkled, from sitting in the bag, she will make a huge fuss about it. She will act like you cursed her mother. Unfortunately, I almost always experience this kind of interaction here. Doesn’t matter if I am wearing Nike gym shorts or decked out in Ralph Lauren coming in after work. They will look down on you equally. If they continue this, they will eventually see the same fate Sears saw. Maybe this is why half the store is clearanced out. Honestly the DMV has better customer experience.

Melvin and Javed “JD” in the men’s department do not get enough credit. I’ve worked with Melvin on my dress attire for years. Today I worked with JD. These men are the type of men you want representing your company. I mainly only shop here for one reason. Customer service. Could I buy cheaper? Yes but I’d rather get the experience of professionals assisting me and getting me the quality I want without being pushed. Great job men.

Walked around for a quite a while in the women’s store trying to check out and every single check out counter had zero workers present. After walking and waiting for a while, I just finally set my stuff on the check out stand and walked out. Clearly business isn’t needed here.

The Darker lady with the pink sparkly mask working in the prom/Junior section was the Rudest person I have ever met. Not helpful at all had an attitude with me the whole time when I was only asking simple questions. Made prom shopping with my daughter, an awful experience.

We love coming to this specific Dillards locations to work with Freda. She has helped me acquire a sophisticated collection of men's colognes. This woman is a world of help and is why we drive from Cartersville, Ga to Chattanooga to buy cologne.

This Dillard's location is exceptional! Love the huge collection and shoe size availability. The sales rep in the shoe department was so helpful! Moving over to fragrance, Jerome (?) was equally helpful. He helped me select my summer fragrance. He took me through the whole collection of Creed, Valentino, and then settled on Kosmala! He was never annoyed at my indecisiveness, so patient and kind, and eventually we got to the perfect one! He also gave me samples. Loved the staff and collections!

I've been doing a lot of online shopping in the past year. Dillard's is my go-to spot lately for online ordering. They are the next best bet in Chattanooga since there isn't a Nordstrom nearby. I recently purchased a few new winter clothes and costume jewelry accessories. The online process is quick, as well as delivery is swift. I do appreciate the smoothness of the online ordering process with Dillard's, but I'm itching to get out to the malls again. Update soon.

We shop a bit in the men's department store the Hamilton Place location. The clothing selections are always great, the sales are good and the staff are wonderful. The ladies that work with us are always lovely and helpful. If you are looking for well made clothes that are a little pricy but very well made, shop at Dillards.

Great store in Chattanooga. It's one of the nicest higher end stores that we have. Nice quality and helpful staff too.

Freda has an immense amount of experience from what I can tell. She works in the men's fragrance section. She helped me find the perfect cologne I needed and I am so thankful for her. Being new in the area I just stopped at the mall and felt like going into Dillard's. I found the thing that I needed. Of course, fragrances aren't inexpensive but finding the right one is worth the time and money.

A great store with quality merchandise. Very knowledgeable salespeople and managers. Good tailoring department. Having a Dillard's in Chattanooga is a real plus.

My husband needed a new suit. Melvin James helped us with an interview outfit for my son a couple years ago and we went back to Melvin at Dillards again. He does a fantastic job of teaching what's in style/appropriate, what cut will fit & look best, what tie to wear, etc. It's so nice to have someone we can trust pull all of that together. If you're looking for a sport coat, suit, etc, Melvin James at Dillards is THE guy.

This store has affordable upper end brands that have reasonable quality. It's well stocked and there is very good customer service without pressure. Yes, everything goes on sale, but if you play that game your size may be gone. I've been able to get some great clothes at reduced prices. I hope this store stays in Chattanooga and is successful. There really isn't any other store here that offers upper tier clothing.

This store does a great job of keeping inventory of brand named clothing lines like Polo and Clarks shoes and Michael Kors. They offer sales to entice you in and they are ok. I shop here because I know they will have what I need, if I have them dollars. The ladies section has a plus size and many styles of shoes. The store has good lighting and mirrors in most fantastically organized, but somewhat cluttered fitting rooms. It has 2 floors the second floor assessable by escalator (1 goes up, 1 down. They offer perfume,cologne and sunglasses. Mens dillards is separate but close inside mall

Do not shop at Dillard's . And be very careful what you buy. Anything on clearance you all have 3 days to bring back. The sales people do not tell you . I give the store . I will not shop there anymore . The sales person did. It even give the write number to call. I got 5 deferent people.

DISCLAIMER: My review is based on my OWN personal experience and opinions ~~it has NO bias intent towards the company/business, the owners/managers or their employees. Please let YOUR OWN experience and views be your guide for enjoyment !!!! Dillard's reminds me of Macy's.. I always forget I am even in Dillard's unless I look for the logo.. I love the clothing, and I like the prices when I can find something on sale or clearance Noel and I enjoyed shopping and we looked around but nothing was bought today...not at Dillard's anyway, No sales clerk even approached us, so I can't really review the clerks..I didn't see any...

Was told I had 30 days to return items. I had asked store to hold items as they were closing but they said just purchase them and bring back what dorsnt fit well. I returned 7 days later. i was not aware one $67 item was a 3 day return so they refused to credit that item. This was their error as the worker stated I had 30 days. Not happy with the jack of good customer service.

The man named Jerome was very nice and respectful of you need anything in the perfume or cologne department he is excellent. Helped me out with exactly what I needed. Will be back very soon !

Had a great time shopping here with my three sisters. The gentleman in the shoe department was chatty and sweet. There were so many deals in the dress department I could have stayed for hours!

Asinine. I waited twenty minutes in customer service to get cash back on a return. Never in my life. Will not shop again. Lost customer because of this delusional system where register attendants can't give cash back? Have to go to customer service where one sassy lady is working wrapping gifts AND giving cash returns?? in no reasonable order. Use your logic and get the people in line who have cash returns first then wrap the presents. Or hire a second person, DILLARDS! Please tel me why it took me half an hour to go up and down escalators to return this to the correct department then find customer service and the angry woman working there. So annoyed. #happyholidays

I usually do most of my shopping online. The store is OK. There a decent variety of clothing, but the store is usually understaffed and they don't have sales except for end of the season sales. So, I usually end up buying the same item at another department store that has sales throughout the season. Their return policy is 30 days, and most stores have a longer return period, especially if you use their credit card. I had to return something there a few years back after my mom had died. With everything I had to do as executor of her estate, plus the grief, I was 3 days over the 30 days. Explaining this to the female store manager fell on deaf ears. She was rude and could have cared less. I ended up having to keep the item and sold it on Ebay for substantially less than what I paid, but at least I got some of my money back. This summer, I bought three new items of Eileen Fisher clothing. I checked Dillards first and then went to Belk who had the same items on sale, so I purchased them there.My big beef is with them online. Most online stores these days have free shipping and/or exchanges, or at least free exchanges. Dillard's has only had one promotional shipping discount I can remember in the past few years, and you had to by something from Fossil to get it. So, I bought a men's Fossil belt and returned it to the store. That was 2 or 3 years ago. What has me riled up today is that I bought a pair of pants online because they were the only store that had them left. No doubt because all of the other stores with free shipping had already sold out. When I got them, they were a bit large, so I called today to request to exchange them for a smaller size. I was informed by the order associate that I would still have to pay shipping on the new exchange item. Just to clarify, I asked her if I had to pay shipping on the first item that didn't fit, and the new exchange item, and I was told that I would. Their shipping charges are expensive, too. Plus, the more you buy, or the more expensive your item is, the more shipping you pay. Most stores reward you for spending more by giving shipping discounts over a certain dollar figure like $100 - $150. At Dillards, you are penalized. So, for this new pair of pants I bought, I have paid double shipping. To top things off, it is Monday and I and leaving to go on vacation Saturday. I want to take them on vacation, so I had to pay an additional $10 of 2 day shipping. Otherwise,it might not get here by Friday. So altogether, I have paid $27 in shipping charges for one pair of pants. If I didn't really love the pants I would tell Dillard's to keep them and find something elsewhere that doesn't gouge the customer on shipping. I seriously doubt after this that I will ever order anything from Dillard's online again. I'd rather do without than feel like I'm not value as a customer. That's what it all boils down to. I have been treated like they don't really need me as a customer. The only reason I am giving Dillard's one star is because I have to, and because the store associates, except for the manager, have always been very nice and helpful. It's no their fault they work for a store that could care less about happy customers.

Best place to shop in Nooga. No place better for shoes. Best men's store in town. Best selection of handbags as well.