J R.
Yelp
I usually do most of my shopping online. The store is OK. There a decent variety of clothing, but the store is usually understaffed and they don't have sales except for end of the season sales. So, I usually end up buying the same item at another department store that has sales throughout the season. Their return policy is 30 days, and most stores have a longer return period, especially if you use their credit card. I had to return something there a few years back after my mom had died. With everything I had to do as executor of her estate, plus the grief, I was 3 days over the 30 days. Explaining this to the female store manager fell on deaf ears. She was rude and could have cared less. I ended up having to keep the item and sold it on Ebay for substantially less than what I paid, but at least I got some of my money back.
This summer, I bought three new items of Eileen Fisher clothing. I checked Dillards first and then went to Belk who had the same items on sale, so I purchased them there.My big beef is with them online. Most online stores these days have free shipping and/or exchanges, or at least free exchanges. Dillard's has only had one promotional shipping discount I can remember in the past few years, and you had to by something from Fossil to get it. So, I bought a men's Fossil belt and returned it to the store. That was 2 or 3 years ago. What has me riled up today is that I bought a pair of pants online because they were the only store that had them left. No doubt because all of the other stores with free shipping had already sold out. When I got them, they were a bit large, so I called today to request to exchange them for a smaller size. I was informed by the order associate that I would still have to pay shipping on the new exchange item. Just to clarify, I asked her if I had to pay shipping on the first item that didn't fit, and the new exchange item, and I was told that I would. Their shipping charges are expensive, too. Plus, the more you buy, or the more expensive your item is, the more shipping you pay. Most stores reward you for spending more by giving shipping discounts over a certain dollar figure like $100 - $150. At Dillards, you are penalized. So, for this new pair of pants I bought, I have paid double shipping. To top things off, it is Monday and I and leaving to go on vacation Saturday. I want to take them on vacation, so I had to pay an additional $10 of 2 day shipping. Otherwise,it might not get here by Friday. So altogether, I have paid $27 in shipping charges for one pair of pants. If I didn't really love the pants I would tell Dillard's to keep them and find something elsewhere that doesn't gouge the customer on shipping. I seriously doubt after this that I will ever order anything from Dillard's online again. I'd rather do without than feel like I'm not value as a customer. That's what it all boils down to. I have been treated like they don't really need me as a customer. The only reason I am giving Dillard's one star is because I have to, and because the store associates, except for the manager, have always been very nice and helpful. It's no their fault they work for a store that could care less about happy customers.
