Diplomat Hotel & Business Center

I had an excellent stay at the Diplomat Hotel in Astana. Everything was truly perfect – from the warm welcome at check-in to the comfort of the rooms and the overall service. The staff were attentive, friendly, and always ready to help, making me feel very well taken care of. The room was clean, spacious, and well-equipped, providing everything I needed for a relaxing stay. The location is also great, close to the city’s main attractions and convenient for getting around. Breakfast was fresh and delicious with plenty of options. Overall, I can’t fault anything – it was a smooth and enjoyable experience. Highly recommend this hotel and would gladly stay again!

Old fashioned hotel in center of Astana. Not a real 4 star hotel, needs to be renowed. There was not hot water during 5 days stay! The rooms are outdated and dirty. The breakfest on top of the hotel is mediocare. The spa is in different building.

Very well located, Rooms are convenient and spacey, providing a feel of a 3.5~4 star facilitycurrently being overhauled due to owner change

I recently stayed at the Diplomat Hotel in Astana, and overall, my experience was positive, though there are a few areas for improvement. The location of the hotel is excellent, conveniently situated near key landmarks, making it easy to explore the city. The staff was one of the highlights of my stay—everyone was professional, welcoming, and eager to assist with any requests. Whether it was at the front desk or housekeeping, the level of service was truly commendable. The room itself was spacious and well-furnished, providing a comfortable environment. However, one issue that affected my experience was an unpleasant smell in the bathroom. It seemed to persist despite ventilation, which was a bit disappointing. A stronger focus on maintenance and deep cleaning in this area would improve the overall comfort. Regarding breakfast, the hotel offers a buffet with a decent selection of dishes. However, I felt that it could be more varied and enriched with fresh, high-quality options. Adding more international and local specialties, as well as improving the freshness of certain items, would enhance the dining experience. Despite these minor setbacks, my stay at Diplomat Hotel was pleasant due to the helpful and attentive team. With small improvements in bathroom upkeep and the breakfast offering, the hotel could elevate its guest experience even further. Would I stay here again? Yes, mainly for the excellent service and convenient location. However, I hope they take these improvement areas into consideration for an even better experience in the future.

Nice location, old hotel with spacious room. I won’t book again

We stayed at this hotel for 5 days, and the experience was absolutely wonderful! The room was cozy and minimalist, with a beautiful view of the Baiterek monument. Breakfast was included and featured a very diverse buffet, which my family thoroughly enjoyed. The morning coffee and BlackBeah was really good. There is a currency exchange at the entrance, which I found very convenient. I would like to especially highlight the administrator, Maryam - a true professional! She was incredibly welcoming, responsive, and always ready to help. Thanks to her attentiveness and care, all the issues were resolved Instantly (SIM cards, transport passes, deliveries, etc.), and I truly felt like a valued guest. There was one minor misunderstanding caused by myself and Booking (the breakfast times were not initially provided on the website, but this info was later updated). I hope this incident didn’t cause any inconvenience for the reception team. Overall, the atmosphere at the hotel was calm and relaxing. For a first visit to Kazakhstan’s capital, I highly recommend it! The hotel is within walking distance of many sightseeing.

If you want a cheap room in what was once a great hotel in the center of new Astana, this place could work for you. It is my second stay and not much has changed from last year. This trip I booked three rooms for my group. When we arrived, one of the three room's AC did not work. And none of the rooms had acceptable wifi service even after repeated calls to management and several attempts to bring things up. Other parts of the hotel had acceptable wifi so it was not a general issue. But no attempt was made by management to solve this issue for us. I had a hotspot mifi so I decided not to bother pushing for a new room with better wifi but others might not be so flexible. The breakfast buffet was not very good and the coffee machine might have been acceptable for home use but certainly not for a busy hotel. I had to wait 10 minutes to get my first latte... and I could not finish my breakfast..... but at least they did have the minimum and I did eventually get a couple decent coffees in. Overall the hotel is in great disrepair. Everything looks old and shabby. The bathroom shower was a disaster with a crappy plastic shower curtain that fell with the weight of a wet towel over it, and the caulking was amateurish to say the least (see photo). That said, the rooms were all decently large with some new furniture. The mattress was new (but too hard for my liking) and things appeared to be clean. And although they put us on the lowest floor available (rather than new the top) the view of the city was decent. There appear to be some major renovations going on to the lobby cafe and bar which were not available for our stay. In other words, this isnt a terrible place for the money. I keep coming back as it is tried and true although I may explore other options next time.

I was visiting NurSultan on an official visit and has booked accommodation in this hotel. this property is very conveniently located in the centre of the town from where you can access all the attractions of this beautiful city. The staff members were very polite, though most of them are not comfortable with English and I think that is one handicap but overall they are very pleasant and willing to help and assist. The property has a spa and business centre and is quite popular among the businessmen who visit the town. However I must say that the Buffet breakfast is average and repetitive. You will have a real tough time if you are a vegetarian. I feel that the management must be more considerate towards vegetarian travellers. The rooms were pretty large well maintained and offered an amazing view of the city. I would recommend this hotel any day due to the sheer convenience and the location.