Phuong L.
Google
We stayed here for 2 weeks and had made 4 separate bookings as our road trip plan changed. On arrival, the staff were very nice and suggested we stay on the cheaper site for the entire stay to save us from moving around as we made 4 bookings. However, they didn’t mention the rate difference or offer any credit.
When we asked, we were told the price had changed between the time we booked and when we arrived – which wasn’t true, as the same rates were still showing online. After 30 minutes of going back and forth, management finally agreed to issue a credit, but not for the full amount.
In the end, the credit was never processed. Their T&Cs stated credits could only be used in Darwin Discovery Park, but we’ve stayed at Discovery Parks many times before and credits could always be used across locations. Also, they refused to give coins credit for the use of washing machine because “how do we know you will use the coin in our washing machine”
We are making this review not because of the credit amount but for the handling of the situation, felt dodgy and left a very poor impression.
Unfortunately, this was the worst customer service we’ve experienced at a Discovery Park.