Rachelle Klos
Google
I hate negative reviews especially in my favorite place Disney, but my experience at the Boardwalk Inn Resort Hotel at Disney was so unacceptable that I feel it’s necessary to warn others.
From the start, the cleanliness was appalling. Our room had mold including near the vending machines and in the bathroom. The blankets were dirty, like gross, even though they were supposed to be cleaned, and I found hair in the sink and shower. To make matters worse, the shower was broken it was like a pressure washer on yr body and kept flooding
On top of the poor conditions, the way we were treated regarding our service animal was unacceptable. We were told, on day three, that staff had to come into our room to “make sure it was together” because of the animal. This felt invasive, unnecessary, and frankly discriminatory. A legitimate service animal should not be treated as an inconvenience or an excuse for extra scrutiny.
I expected so much more from a Disney resort, especially at the price we paid. Instead, I was met with unsanitary conditions, disrespect, and a lack of hospitality. I would strongly urge anyone with a service animal—or anyone who values basic cleanliness—to reconsider staying here.
I truly hope management takes this feedback seriously and makes the necessary improvements, because right now, this is far from the “magical” Disney experience they advertise. I’m sure they could care less they will get people either way. Honestly this place is just convenient it’s not worth the money. This isn’t luxury what so ever. Now I’m extremely uncomfortable staying here.