Ilya D.
Yelp
Food in the winter village is ridiculously overpriced. Small burger costs $12, bigger burger with two patties $16; small cup of fries $9, same size poutine $12, poutine with smoked meat or chicken braised in wine $15. For dessert a small tart is around $5. There are great cookies in Sweetie Pie for $3. Now add 30 to 70 cents to every price, and tax. If you want to buy something small for you and your date, you have to spend around $30.
Free to enter only before 4pm, after it costs $15 to get in.
Kids under 9 are allowed to come in for free, but this is written in tiny print when you buy tickets online, so people end up paying for kids. We are explicitly told by our supervisors that we should never say the word 'refund' and that we never give refunds. We advise visitors to email the staff to see if they can do something, knowing full well that they will achieve nothing.
Winter Village is tiny, takes about half an hour to walk through. There is no actual entertainment, only lights, a big Christmas tree that is poorly decorated.
A few security guards are curt and plain rude. I have seen multiple times as they yell at visitors to not stand around in the bike lane (in the winter, as people are taking a look what is inside this great attraction). They brush of simple questions by customers and redirect them to someone else. Not all security guards like that, some are genuinely helpful and kind, and it is only a few that are obnoxious and on a power-trip that ruin the image.
Working here as a Gatekeeper I can attest that the environment is toxic and I advise people to think twice before working here unless they want to act like a servile yap dog. A supervisor, Carmen Ulled, made a big deal about me letting people in through the convenient bigger gates through which people exit instead of making them walk around to the smaller barricaded entrance. There was no people who were exiting anyway.
Before work I have seen multiple times as Carmen and another supervisor, Kristen, literally yell at colleagues who are a few minutes late. They threatened them that if they will be late again they will have to have to talk, and maybe they will find their shifts taken away or they will no longer be working here at all. I am for punctuality but it is unacceptable to treat colleagues in such a demeaning manner, on multiple occasions, and with no hint of shame. Carmen puts up a show of being nice and approachable but it is easy to see she does not care about workers and acts domineeringly the second you make a small mistake.
I had an incident at work where I was yelled at and intimidated by one of the security guards who is a good four to five inches taller than me for picking up his beer in a paper bag which I though was just trash. He for could not understand that there was now way for me to know that this paper bag on the floor was his. I don't understand why this has to happen. Did he think I was going to drink his beer? Just say, hey, that's actually mine, and I would have understood. I put the bag down because I realized he is too thickheaded to understand anything. Next day I see that my shifts have been taken away and Carmen's email where she is blaming me for the exchange. She never asked my side of the story, and never told what exactly I did wrong, or why my shifts were taken. It was the same vague nonsense like always, "inadequate performance" and "you have to do better next time" and so on.
I decided to email the Human Resources manager, Andrea Sutherland, to explain her the whole situation, which is atrocious. I hoped that she can help and solicit an apology from the security guard and discipline Carmen. It took Andrea three days to look into it and she did absolutely nothing, in fact she fired me. I guess that is how workplace harassment is resolved by the Distillery Restaurant Corp. She did not acknowledge anything I brought up and again vaguely dismissed me for not being right for this job.
This is a place of predatory corporate capitalism with all the accompanying characteristics. European Christmas markets are free, here you pay to walk around. :)