Krishna Patel
Google
A visit here on 8/2/25 with friends was supposed to be a pleasant experience and turned highly negative. Initially, we were looking forward to trying the pizza.
However, the experience turned highly negative & confrontational when staff refused to accept valid Colorado IDs for alcohol purchases. Despite the IDs being legitimate, they were rejected, and service was denied, even though the IDs proved otherwise (and we weren’t even trying to buy alcohol).
The decision to refuse service, after already engaging with the group and taking their order, seemed arbitrary and unprofessional. New York State law states that valid driver's licenses from any state, including Colorado, are acceptable forms of identification for purchasing alcohol. The staff's refusal to recognize these official documents suggests a lack of training or potentially a misuse of authority, making the experience feel disrespectful and discriminatory.
This was a frustrating and demeaning situation. Our group of young vulnerable women was treated unfairly, and the evening was ruined because of the staff's insistence on rejecting valid IDs for reasons that were unfounded.
We strongly urge management to review their policies regarding out-of-state IDs and ensure all staff members are properly trained on acceptable forms of identification. A lack of understanding in this area can lead to negative customer experiences and potential discrimination.
Recommendation: Others should be cautious when visiting Dive Bar Pizza, especially when relying on out-of-state IDs. It was extremely unfortunate that a simple pizza outing turned into such a negative and demeaning experience due to what seemed to be an abuse of authority by the staff.
