Ro R.
Yelp
I went to their original location when it was in the Turnstyle market for Charlie's Backyard harness.
It was the only place I could find that sold them at a brick and mortar in NY.
I measured my dogs and got the L and XL, but when I got back, the L fits but it was a bit loose and XL didn't fit neither my dogs at all, so never got the chance to exchange it.
The L was problematic because my dog has gotten out of it very easily when chaos ensues and the quality of this harness isn't sturdy.
I love the style of it and it's softness, but it doesn't last at all. The stitching came out very quickly.
I have ordered other adjustable step in harnesses, but unfortunately the buckles slips and doesn't keep the same sizing.
Decided to go back and get another L to replace the L at home and M for the smaller dog.
Checked out and tried it on the dogs, both sizes didn't fit, couldn't even close it at all.
I mentioned it to them via text and they said nothing has changed and it is because your dog sizes has changed.
If that was true, then I would need to replace all their winter coats, other clothing, and their other harnesses. They still fit in every single thing the same and measures the same.
They also mentioned this product does stretch after awhile, but meanwhile they never mentioned this from the get when I got it previously, but now since there is a sizing issue, they are more forthcoming to sizing issues with this company.
A went back to do the return, but A is a no hassle and no patience person, and basically went in there and didn't even mention anything to them, but just returned it and was offered a store credit.
Because they didn't even have any XL in stock, so what a waste of trip to go there.
I texted them and their reply is the person who made the return noted that the "store credit was fine as you're frequent customers and would be back to shop with us again."
Let's see, I call b.s. and this shop is going to completely LIE to my face? One, A doesn't speak like that and two, I do all the doggy shopping and 3, A knows damn well that I am not a frequent shopper there. I am only there for the Charlie's Backyard harness, though lack of quality, unfortunately, it's the only one that can fit my dogs. If the M and L doesn't fit anymore because they both were ridiculously small, such a major difference, I highly doubt the XL would fit either of them.
What am I going to do with a store credit? Also, how long is this store going to last when they have major competition between ecomm and other brick and mortar stores that offers better deals and pricing?
Not to mention 100x better customer service and easy returns?
I don't like the fact this person texting me back is going to make up stories now. It's like seriously, if I was a frequent shopper here, I wouldn't have went to Turnstyle looking for this place, since I never even knew it moved.
Even Yelp still has the word Turnstyle and the map is pinned at Columbus Circle.
Definitely needs work on better customer service!
Don't even frequent this hood anymore, so for me to use the store credit, I would have to go out of my way just to come here.
Not very convenient or easy at all.