Mini M.
Google
We ordered our wedding cake from Doki-Doki after a tasting in spring 2025. We chose our flavors and were told it would be delivered from the Orem location since our wedding was in American Fork.
On our wedding day, the cake arrived at 2:40 p.m. — during our ceremony that started at 2 p.m. My husband has texts confirming it was scheduled for noon, though the owner later claimed she told her staff between 12–2. Regardless, there was no communication leading up to this delay. We were left stressed, calling repeatedly, and not knowing whether our wedding cake would arrive at all.
We later learned that the staff member originally scheduled to make our cake tiers had an accident the night before. When the cake was delivered, the staff member told us he had been called in on his day off and had to make it from scratch that morning. The owner later denied this, but regardless of the exact details, there was no communication with us about the delay.
The one bright spot was Brandon, the baker who rescued the situation. He was kind, apologetic, and clearly went above and beyond to get the cake made and delivered straight from Salt Lake. Unfortunately, his work was overshadowed by the last-minute scramble. You can tell by the posted photos that the frosting had to be rushed and doesn't compare to what their website advertised.
The follow-up only made things worse. It took over a month before we could even discuss resolution, since only one manager handles these issues and she was out of town. During that time, my husband went into the store not to “thank the staff,” as the owner later claimed, but specifically to ask about a refund — only to find out she was on vacation and no one else could help us. That left us without support or answers for weeks, which is unprofessional and only added to our frustration.
When we finally spoke with the owner, she insisted we had agreed to a contract. But when we asked to see it, she did not provide any signed agreement. Instead, she gave us our invoice and claimed our “contract” was simply what we discussed after our tasting — something we were never told at the time.
She also told us that if we had wanted a full refund, we should have refused the cake at the time of delivery. But the cake arrived in the middle of our ceremony. What were we supposed to do — stop the wedding to refuse our cake? That reasoning was unrealistic and dismissive.
We originally asked for a 50% refund, but were told only 15% plus a $100 gift card was “standard.” The owner argued this was because she had to buy extra ingredients and pay staff more for the rushed cake. But the flavors we chose are already on their regular menu, and staffing costs are a management responsibility — not the customer’s problem. On top of that, we booked our cake months in advance, so there was plenty of time to plan and budget. After back-and-forth, we settled on a $200 refund because we did not want store credit.
The owner also argued that because “all of our guests enjoyed the cake,” a larger refund wasn’t justified. But she wasn’t at our wedding and had no way of knowing what every guest thought. Besides, the issue was never the flavor — it was the fact that the cake arrived late, during our ceremony, with no communication, causing unnecessary stress. Guest enjoyment after the fact does not erase poor service.
Finally, we were told that if we followed their Instagram, we would have known about the Orem location closure and other changes. But we don’t use social media, and as paying customers who booked months in advance, it was the bakery’s responsibility to communicate those changes directly. A business cannot rely on customers to “just check Instagram” for critical updates.
We don’t fault Brandon who did his best under difficult circumstances, but we do hold management accountable for repeated failures in communication and professionalism.
While we appreciate finally receiving some refund, the way this situation was handled fell far short of professional standards and left us feeling let down on our special day.
