Gavin
Google
Why are the staff so unfriendly and hostile?
It was the 29th August, 2025. We had done the Eagle's Nest and the tour operator allowed time for us to visit the Documentation Centre. Now, naively, it was our assumption that the centre was INCLUDED in the Munich to Eagles Nest trip but we were mistaken, as we soon found out. So we sauntered in - no queues in sight, no price list anywhere. We approached an entrance to the right before being accosted by a very rude woman. Now, there's a way to deal with people and there's a way not to. Had she been more polite, we would have apologised and simply paid the entrance fee, whatever it was - but because she was so hostile we simply left. That's 4 entrance fees you cost the museum lady! It costs nothing to be nice, but it does cost to be otherwise. Reading some of the other negative reviews, staff rudeness seems to be a common theme. At the very least have a visible price list on display or a sign at the tour entrance "No entry without tickets".