Dollywood Cabins

We stayed from May 24 until the 29th, 2024. Celebrating our 50th Anniversary.|This was our 5th time renting with Dollywood Cabins but the first time under the new management name Bear Cove Cabins.|Unfortunately this might be our last visit. The views and weather were very nice. However the accommodations were not so nice. Our cabin (Heavenly Sunrise) was filthy; full of dirt, food crumbs, dead bugs on the floor. The furniture had bed bugs. We were told they had an oversized stuffy chair for my wife, but that was not the case. She wasn't able to get comfortable anywhere with her bad back.|The oven door fell apart on our second day and was never repaired during our stay.|It laid open on the floor making very difficult to do anything in the kitchen.|The front desk were not very accommodating and never once apologized for the problems.

With a group of 5 adults and 4 children, we had an amazing stay!||For a few nights during Fall Break 2023, the crew including myself stayed in the Blue Smoke View cabin. A screened porch with hot tub, and a game room were notable luxuries of the cabin itself. A magnificent view of mountains was another perk. The usual luxuries of home including a full kitchen and washer & dryer also came in handy for our good sized crew.||Lovely pine wood covers the walls and ceilings. Bear themed lamps and wall art also complement the interior. Only a few imperfections were noticed. Some of the vents and at least one bathroom fan had a little dust buildup, as did the furnace unit. Climate control seemed to work fine, although for the sake of maintenance, it might be worth giving attention/cleaning. A few loose floor boards behind one of the bunk beads and some loose play on a couple door knobs are some other minor things that could get fixed.||I didn't handle booking or communicate with management myself, although they did seem professional and attentive. At one point, a fuse was blown and power was lost in one of the bedrooms. Management was quite to respond to the matter, and the problem was fixed within a few hours.||Beautiful accommodations inside and out, a lovely Smoky Mountain view, close proximity to Dollywood and other entertainment, and excellent management. An easy recommendation for large groups visiting Pigeon Forge!||(NOTE: The actual name of the business/rental group seems to be Bear Cove Cabins. Dollywood’s Smoky Mountain Cabins, as titled on Tripadvisor, could be an older or alternate name. Based on internet searching, Dollywood Cabins and Bear Cove Cabins have the same address and phone contact info.)

The cabins were a bit past their prime. Five of us stayed two nights. |>When I made reservations, 1st agent offered the discount 2nd agent did not, I had to ask. |>They were not knowledgeable about the cabin's stock and did not say they had limited stock on essentials ( No tissues) . Far down in the contract noted that they only provide essentials for 1 day. I would have expected more, lat least like a cheap hotel|>The kitchen was not stocked well, and there were no Pot holders ( a dangerous omission ) , no cutting boards, and the utensils were mishmash. |>The water was not hooked up in the fridge so no ice - a sign would have been nice. |>The TV / Streaming unit did not work right - the over the air programming voices were over the movie we were trying to watch |>Could not change the speed of the overhead fan. |>The furniture was tired, the chair was scary diry, and the faux leather that was worn so coming apart |>The furnture was not arranged well and was crowding the dining table.|>The toilet ran all night ||>Office was only open 9-6 | >Only reason for the 2 stars he bedrooms were nice and it was clean.|| Go someplace else .

I felt compelled to write a review, because I struggled to find really good cabin reviews a great deal were negative and being from the UK we had limited experience on reputable cabin companies, there are a lot of companies as well as private owners. We finally booked Bear Cub Den through Bear Cove Cabins the preferred Dollywood cabin company, (I guest you could say we played it safe) we were very apprehensive, thinking maybe we should have booked a hotel, however we wanted an authentic cabin experience with Mountain View’s so we took the plunge. |No regrets, the cabin was superb, spotlessly clean (Which is most important) all the amenities you needed, towels/bed linen supplied, two king bedrooms, two bathrooms, hot tub, pool table, ideal for 2 couples. The Mountain View’s were beautiful. If I had to be picky the cabin itself could benefit from a little TLC / Updating but it delivered everything we needed and was comfortable, we loved it! I would definitely stay again and would recommend!

We stayed in Starry nights managed by Bear cove cabins at Dollywood. The cabin was really clean, and everything worked. Linens were provided, however we didn’t have enough wash cloths for the amount of guests we had. There were plenty of towels. This was not a big issue. The hot tub was nice and there is a beautiful view from the porch. Overall good experience and we would stay here again.

Great experience in our first trip to the Smokies. Booking the trip was easy and the website and staff were helpful. The cabin is about 4 miles from Dollywood. Our view was amazing. Loved that we could see a few of the attractions in Dollywood from the balcony. The cabin was clean and well furnished. The pool table was great. The ping pong table was a B but the kids loved it. Great views from every room. Hot tub was great and clean. Wish it was a foot higher so the railing didn't obstruct when fully immersed. Convenient to Pigeon Forge - about 10 min drive to grocery store. Had a washer and dryer. Plenty of space for two or three cars. I would come back!

We stayed in "Over the Moon" cabin managed by Bear Cove Cabins at Dollywood. The cabin was very clean and everything worked. After reading past reviews, I was afraid the cabin would not be well cleaned. However, the cabin was spotless and well decorated (even had a decorated Christmas tree for our Dec visit), We had fun playing pool, air hockey, and ping-pong and enjoyed the hot tub while taking in the beautiful mountain view. We could see a Dollywood roller coaster in the distance from our deck. Although the cabin is listed as a one bedroom, in addition to the king size bedroom with attached bathroom downstairs, there was a second king size bed with fireplace, TV, and attached bathroom in the great room upstairs (which also contained the pool table and air hockey/ping-pong table). The hot tub was located on the upstairs deck. We chose to sleep in the upstairs bed and were very comfortable. The living room downstairs also had a fireplace and TV. The WiFi worked fine. I would recommend staying at "Over the Moon" cabin.

First and foremost our cabin had hardly any water in the hot tub we were charged to use to where it was spraying you in the eyes from the Jets. There were coke bottle lids in it from the people before us which was God only knows how long because it was filthy dirty with spiders weds and dirt so bad you barely wanted to touch it. Yes I took many pictures. The balcony was so loose the maintenance man on call said he couldn't even fix it he had to rig it until someone more qualified could get to it. So it was very dangerous especially for the children. There were screws through the wood that didn't even fit. Again I have pictures, there were so many webs inside the cabin we were bit 7/8 times within hours of being there so we were breakfast lunch and dinner to spiders of all kinds. I have videos of them just walking on the stairs. The TV kept shutting off on its own which made it hard to watch. They charged me a HIDDEN cleaning fee but told us we had to do the dishes and take out all garbage before we left which we did and again took pictures. We couldn't use the hot tub but one night and was charged each night for the hot tub. They charged us for an accidental damage fee which not one thing was damaged again we took pictures of it all. We did not enjoy this cabin and only stayed in it to sleep. We used the hot tub the last night we were there but so worried about the balcony we didn't stay in it long at all. I am so beyond disappointed in this cabin and thought so much more of Dollywood before this experience. I will make sure to let everyone know. When I called and ask for a manager they refused to get on the phone and offered a 3rd of my money back but emailed me two different prices I was charged I will be having that checked into. I have stayed at hotels for less than 100 a night that was way better than Dollywood cabins. A very sad experience for sure.

With a group of 5 adults and 4 children, we had an amazing stay! For a few nights during Fall Break 2023, the crew including myself stayed in the Blue Smoke View cabin. A screened porch with hot tub, and a game room were notable luxuries of the cabin itself. A magnificent view of mountains was another perk. The usual luxuries of home including a full kitchen and washer & dryer also came in handy for our good sized crew. Lovely pine wood covers the walls and ceilings. Bear themed lamps and wall art also complement the interior. Only a few imperfections were noticed. Some of the vents and at least one bathroom fan had a little dust buildup, as did the furnace unit. Climate control seemed to work fine, although for the sake of maintenance, it might be worth giving attention/cleaning. A few loose floor boards behind one of the bunk beads and some loose play on a couple door knobs are some other minor things that could get fixed. I didn't handle booking or communicate with management myself, although they did seem professional and attentive. At one point, a fuse was blown and power was lost in one of the bedrooms. Management was quite to respond to the matter, and the problem was fixed within a few hours. Beautiful accommodations inside and out, a lovely Smoky Mountain view, close proximity to Dollywood and other entertainment, and excellent management. An easy recommendation for large groups visiting Pigeon Forge! (NOTE: The actual name of the business/rental group seems to be Bear Cove Cabins. Dollywood Cabins, as titled on Yelp, could be an older or alternate name. Based on internet searching, Dollywood Cabins and Bear Cove Cabins have the same address and phone contact info.)

Do not rent from bear cove cabins. We have not had internet or tv the whole stay. If you have kids look for a different company.

This place was okay but I felt like they didn't do the best job of cleaning everything. The people were kind though and we loved playing pool and Ms. Packman.

I had no expectations when we decided to rent a cabin. I'm surprised I was able to find a place that was decently priced. Everything is a bit dated, but I love the experience. The view is spectacular. The heater works great. I was almost expecting no warm water. The water from the faucet it either ice cold or boiling hot. I appreciate the range of temperatures. I got used to adjusting the water and pleased that the water stayed hot during my showers. The kids enjoyed the loft and large whirlpool garden tub. I liked the washer and dryer. Worked well. They are small but great that these are available. The dining furniture is sturdy. The beds are soft. The pull out twin bed is nothing but springs, but I'm not sleeping there so it doesn't bother me. I was supposed to get Dollywood tickets left in my cabin, but they forgot to bring them. No big deal. We went to the front office to get them. They don't clean up everyday. This is like an AirBnB experience, not a cruise ship or hotel stay where they clean up twice a day! But I love it. I would stay here again if I went on another mountain vacation.

No stars. We were absolutely disgusted at our accommodations. We stayed at Sky High View Dollywood Cabin last weekend. The cabin was infested with ladybugs. They were on the walls, floors, drink cups, beds and one actually crawled on me when I was going to sleep along with the property not being cleaned properly (floors were dirty and eating utensils were dirty). So disappointing. When we called to talk to the Dollywood cabin to express our concerns we were told we could go to another cabin, but the ladybugs are "seasonal" so the problem would still be at another property. We were told we could go to the hotel for 1 night and pay $3,000. They said they would send the housekeepers to the cabin to vacuum up some of the ladybugs, which they did, but still was disgusting. We will never stay at these cabins and highly recommend others to not stay there as well.

It was cute from the outside and the pictures online looked great. It was dirty inside, literally and figuratively. There were cobwebs galore, dust shooting from the heating vents, spot mopped floors and a foamy, chemically unbalanced hot tub. Given what we discovered right before leaving, I'm grateful we did not use the hot tub. In my last sweep of the cabin to check for items my kids left behind, I found a plastic vagina under the bunk beds. I'm grateful my kids didn't find it and think it was a kazoo. Just to be clear, I'm not against fake vaginas, but I AM against poor housekeeping.

Don't book through Dollywood cabins, they will change your reservation the day before then downgrade you and still charge you the same amount! They actually went on their website and changed the rate for the cabin they switched me to a higher rate. When I looked the night before it was $150 a night cheaper (wish I would've gotten a screenshot of it), the next day they had changed it to a higher rate. That is dirty business! I don't think dolly would be ok with this kind of activity going on in a business with her name attached to it. Not to mention we couldn't check in until 5 pm and we had stuff that need to go in a fridge. This has been the worst experience I've ever had booking a place to stay. They don't even deserve 1 star if you ask me! On the flip side the housekeeping people and maintenance people that work there are very polite and kind. Can't say the same for the office staff!

We had a wonderful experience at the cabin called The Sun Also Rises for our weekend trip! The cabin had everything you could have ever asked for including a spectacular view looking over Pigeon Forge. We enjoyed using the pool table and large, open kitchen to gather with friends. The cabin had more than enough space for our small group. The cabin was very clean and updated. The interior was beautiful with the wood floor, walls and ceiling! The maintenance was very quick, when needed. The cabin is very close to Dollywood theme park and they offer discounted tickets to Dollywood and nearby shows! Our favorite nearby locations are Harpoon Harry's (seafood), Yee-Haw Brewing, The Island, Old Mill (lunch or dinner), Five Oaks Farm Kitchen (breakfast) and Hillside Winery. I would highly recommend staying at The Sun Also Rises as we enjoy returning each time we are in Tennessee!

All Bear Feet - Disappointing The All Bear Feet cabin provided the worst experience of an overnight stay we have ever had. Since all Dollywood Cabins are privately owned and booked through an agency, the maintenance and comfort among the cabins will not be the same. We stayed in a Dollywood cabin two years ago and it was very nice. However, this stay has convinced us to never stay in one if these cabins again. The worst thing about this cabin was the mattress. It was so uncomfortable, that we hardly slept. Our backs hurt so bad the next day. For the rest of our stay, we were forced to sleep on a hard futon instead of that horrible mattress. A few minor inconveniences were 1) too close to loud traffic at night for the poor sound proofing/insulation in the cabin, 2) almost every door in the place creaked so if someone got up in the middle of the night, it was heard throughout the cabin, 3) no privacy for the deck and hot tub including stairs down to the office, 4) crumbs in the futon that we were forced to sleep on, and 4) only provided one toilet paper roll.

If you are looking for close proximity to Dollywood and a great ticket package which includes parking, passes to the park, and Time Saver passes the cabins are a good option. Things that need to improve: - the maintenance of the cabins needs to improve! The fireplace never worked! :( - housekeeping should be provided everyday - linens, sheets and towels need to be replaced!! Everything was old and ratty - bring everything you need to cook and clean up after cooking! They do NOT provided salt or pepper, a kitchen sponge for dishes or enough dish soap for the dishwasher - the cable never worked properly - the mattress were at least 20years old and broken down - the Dollywood Cabin office employees are not accommodating, kind or helpful. Things we enjoyed: - the view was great - the location to the park was excellent - the hot tub was wonderful and clean - close walking distance to the pool - pool facility was very well maintained and fun! - ease of parking - appliances are all new GE appliances - laundry room was located in the cabin *** We stayed in "A Bears Den" cabin ***

The cabin itself was nice and in a beautiful setting but it was lacking in the details. Duvets were dirty and looked like they hadn't been washed ever and the sheets had stains on them. The towels were thin and ratty and there was barely any silverware to use in the cabin. The place was definitely cleaned when we arrived but like I said, it lacked in the details. I wish it also had a notebook of activities to do nearby and a list of grocery stores nearby. That would have been helpful. The staff was very nice I will note though. If you come and stay bring your own sheets and blankets and buy plastic silverware to get you through the week!

We were looking for a nice get-away weekend with my 87-year old father-in-law.  It is a shame that it turned out the way it did.  Upon investigation, the cabins are a lease back deal.  Typically, that means somebody buys the cabin and then the company (Dollywood) rents them out and shares a percentage of the proceeds with the owner.  Apparently the owner of the cabin we rented called "Sweet Memories" is very profit motivated.  The cabin itself is nice but the devil is in the details.  For a total of $1,040.56 for a three day stay, I was expecting a higher level of accommodation.   Unfortunately we were very displeased in general.  When we checked into our cabin the floor (and carpet) were wet in front of the loveseat by the entrance door.  The tub in our bedroom had standing water in it with a wet towel in the bottom of the tub.  The furnishings look like they just came from Goodwill.  Kitchen chairs rickety, tables stained, rocking chairs on the porch missing seat slats, bedroom chest of drawers top drawer falling out, dead bugs on the window sills, finger prints on kitchen cabinets, etc.   Right in line with everything else, the mattresses were absolutely horrible, the linens worn and funky and the beds creak like an old sailing ship. The kitchen drip coffee maker had old coffee pouch left from some other guest (who knows how long ago).  The kitchen utensils are about as cheap as can be.  Forks with bent tines, etc.  I did not expect to have to service the forks before using them.  The paper products (paper towels & toilet paper) are also the lowest quality I have ever seen.  There was a hot tub on the patio and after seeing the inside of the cabin we were apprehensive about using it.  I opened the hot tub cover and noticed that there were zero sanitary products in the floating dispenser.  Needless to say, we nixed the hot tub.  I understand they are interested in maximizing profits but there are other alternatives.  The quality of the cabin's interior amenities seemed like what you would expect from a cheap motel, not from a place bearing the Dollywood name. There are obvious management issues here.  I approached the lady at the front desk and voiced my concerns about the cabin and the mattress issues.  She told me that opinions regarding mattresses are purely "subjective".  She also said that after housekeeping did their thing, the cabin was "inspected" by another individual.  Like I said, it's a management issue.  I asked for the name and contact info for the general manager and she gave it to me.  I called the number and left a message for the GM to call me back.  I also sent an e-mail early in the afternoon.  It is now 8:45 that same day and I have not heard a word from the GM. We have decided to leave a day early and I asked for a refund for the unused Saturday evening due to the issues I mentioned above.  If you are used to clean, quality accommodations, a well stocked kitchen and responsive management, go elsewhere.  We should have checked Yelp before booking.   Oh, and if you call, expect to be connected to a phone robot.  Their message says that your call is important but if it really was, they would have staff to answer the phones. UPDATE: As a result of my e-mail to the Dollywood Cabin management office, we heard from the Dollywood rep. Since we left one day early and I had requested a refund due to the circumstances at the cabin, the refund of one night was granted. She also offered us two free nights in the future but if that offer is in the same cabin, we will pass on it. I would have been much happier if they had comped our last stay. I don't want a repeat experience.

We have stayed at DW cabins many times over the years and have always found them to be well kept and clean but! The electronics are often outdated, kitchens poorly supplied w utensils and plates of sufficient quantity. Often mismatched glasses,plates etc! Utensils u would commonly need missing! Not enough of certain glassware needed for the number of people cabin sleeps! Electronic ao out of date its impossible to figure out how to operate them. Games provided inoperable or missing components needed such as chalk for poole cues, crooked or damaged cues! We found prices to be much too high and prices can be found at Outrageous Cabins for the same cabins in the same location as these! Highly recommend looking into outrageous cabins first!

The cabin "River Romance" is old and musty. Although it was clean, it is in need of a deep cleaning. There were cobwebs inside and out. The deck also needs to be power washed and stained again. The hot tub kept tripping the breaker and we had to reset it at least twice a day during our stay. The air hockey table and game table did not work. The shrubs are overgrown and they should have been embarrassed by the grill on the deck. There were also hidden fees. If you're going to be charged fees then they should be worth it. The only positive was the location. No view but close to town. Rental managers should be required to update the rental photos once per year so the renter has a true picture of what they are renting. I wouldn't recommend this cabin for the rate they are asking.

I set up the Memorial Day weekend as a surprise get away for my Husbands birthday. He is a hard working man and it has been awhile since we got away that wasn't for business. This weekend was supposed to be just us and fun and relaxing. Well we checked in and they gave us a map to get to our cabin the Ladybug. There are no street markings and you are on such an incline our 4 cylinder over heated drain the oil and could not handle the numerous uphill roads. My husband had the peddle to the floor and we could not get over 5 miles an hour. We feared for our lives driving up this road back and forth with blind turns if you miss no guard rails so you will drive off the mountain or if a car is coming at you there is no room. We did this during the day We knew we could not drive this at night and after getting to the cabin we knew the car would not make a second trip. The parking spot for our cabin was away from the cabin my husband parked but if I went out the passenger door I would have gone down the side of the mountain the first steps a doosey. I had to get out before he parked and guide him so he did not drive off the edge there was no curbs. We did peak into the cabin it looked lived in but we did not stay so I cannot tell you to much about it. We gave up 3 night and 4 days $1600 we were thankful to get down the mountain and be alive (I prayed all the way down) the town was booked so we just started heading back home. It would habe been nice if they told us ahead of time you need a V8 SUV to secure our ability to get up that mountain safely. Oh and when you check in they tell you stick together don't go out at night and lock your doors there are Bears. We are from Chicago I feel safer in the streets of the city than Dollywood who knew!

My wife and grandson stayed at their Breezy Ridge cabin in Bear Cove Falls this past week and I would not stay here again. Here are my reasons for the negative review: 1) The rose bushes and other shrubs were growing out into the parking spaces making it too tight for my SUV (I trimmed the shrubs myself so we could get in and out), 2) the Wi-Fi did not work (they did send someone to fix and it worked for a little bit, they came again but we were not there to hold the dogs), 3) the Living Room furniture needs replacing, we expected better furniture for the price we paid, 4) don't expect to find much to watch on the TV, 5) the master bed needs sheets, pillow and comforter updated, very poor quality with them all, 6) you better be a midget to use the Master Bath because that is how low the mirror is, 7) the tub in the Master Bath floor was dirty looking, needs to be bleached, 8) the kitchen sinks does not have a pullout nozzle, 9) don't expect and shelves or hooks to hangs things on in Master Bath, this room is really cheap looking, 10) if you have to iron anything and most people do when on vacation, you get a table top ironing board instead of a stand up one, and 11) we had to listen to a backhoe tearing down a hill right behind us so I guess they could add more cabins until we and others complained about it. Best thing we liked about the cabin was its location. We stayed in another one in this facility rented by Cabins USA that was much better.

The cabin we stayed in was "God's Country". I chose this cabin specifically because it is only about 1 1/2 years old. Cabin itself is gorgeous & the view amazing. Furniture all new, kitchen well equipped & laundry room provided was helpful. We had trouble with both gas fireplaces, stopped into rental office & they had maintenance come to repair or turn on (not sure what the issue was, but it was fixed). My only reason for giving 4 stars is that I feel it could have been cleaner. There was some sort of liquid dried on the floor in front of refrigerator, someone before us had boiled something over on the stove & it was left like that, the sheets & pillowcases are mismatched & in poor repair. I decided that since it didn't look as clean as it should I would wash the sheets. I wound up having to wash the mattress pad & bedspread too because there were stains on them :0 They really need to step up their game with cleaning! Also, be prepared to bring/buy everything from toilet paper to a kitchen sponge, which is an added expense. It was a great experience staying in a cabin for the first time but for the price I feel like it should have been cleaner.