Dollywood's HeartSong Lodge & Resort

After a big error at check in (leaving out details to protect the innocent) which was resolved to our satisfaction we had a wonderful stay. Every employee was friendly. We could sit on a common area balcony and enjoy our coffee with a mountain view. It really felt you were in a lodge rather than that theme park. It was nice to have a nice calm stay and only feel like you were at a theme park when you got to the park. The trolley is an excellent perk. We parked our car and left it. We booked a room with the 2 bunks for our teen children but the bunk is a little short for the teen boy who is 6'1". If we had younger kids we might have considered Dreammore. But we love the nature and calm experience of Heartsong. It's very pricey but the amenities of a stress free, drive free, calming stay makes it worth it. Also the breakfast is amazing. 😋

We stayed for my husband’s 50th birthday. I booked a room with a balcony and it looked over the front of the hotel, when we arrived there were chocolates and a birthday note from the hotel, which was a lovely touch. The staff were amazing, so helpful and friendly, particularly 1 of the concierges, (sorry don’t recall his name, he was leaving the hotel to work at the park). He advised us to come down at sunset to the front of the hotel and he took our photo with the sunset and the mountains in the background, it looks fabulous! ||On our first night we had fantastic cocktails and sat around the fire pit and enjoyed a chap playing guitar. We went to Dollywood on the second day and the transport from the hotel to the park was brilliant, took away so much hassle. That night we came back and enjoyed a delicious meal in the bar area and was served by a very attentive waiter. ||We had such a brilliant time, the Dolly memorabilia around is lovely to look at and the hotel is just amazing. Our room was clean and had everything we needed and the balcony was lovely to sit on in the evening and look out into the mountains. ||Our only issue is that we returned too late in the evening to go to the gift shop so my husband didn’t get a key ring for his collection - maybe we’ll have to come again 😉😊

I would not hesitate to stay here again, even if I had no plans to visit the Dolly parks. This resort is a spacious and well decorated in the Lodge theme. Don't miss the 'hidden' bar that opens up in the Lounge in the evening! Very clean and well designed rooms (this put them at a 5 star review for me!). The restaurants were good, with convenient in room dining and a bakery that offered breakfast sandwiches, pizza, and soft serve ice cream. Convenient trolley (bus) service is offered to the parks and to Dolly's other resort with pick ups every 30 minutes - (we never waited longer than 10) - back and forth was easy and any purchases in the parks could be sent back to our rooms. Great location to the rest of the attractions in Pigeon Forge and Gatlinburg.

This was a phenomenal stay. The hotel is clean, spacious, and in a great location. The customer service is the best part. Exceptionally friendly people who are very helpful. Did you know you can text guest services? When you stay at a Dollywood resort the resort sends out texts to guest about events happening at the resort. Like daily schedule. I started replying to that text with questions and received wonderful support. We've also stayed both here and Dreammore and we liked Heart Song better. Highly recommend!

This place is amazing! Stayed with my teenage kids and husband in a junior suite with balcony. Loved the room and had great separation from the kids for more privacy. They loved having their own space and didn't argue too much haha. It was spacious and the balcony was next level. The lodge itself is gorgeous and the pool and hot tub were heated but still refreshingly cool. Prices for everything were very fair in my opinion and not the ridiculous resort upcharging we've experienced elsewhere. And the food and drinks - omg so delicious! The best thing about Dollywood and Dolly's resorts though are the people and service. Everyone we encountered was authentically kind and went above and beyond. We love this area. Beautiful landscape and kind, gracious people. We will be back and plan to make this resort a family tradition. Well done Heartsong, and thank you!

Over all, I enjoyed my stay. However, I was charged double for my room. It came out of my checking account, thus locking up over $1,700 of my vacation money in authorization holds. While it was corrected, it still took 4 days for the money to be put back in my available balance. While they were apologetic, they were not accommodating at all for the fact that my money was not available to me and it was their fault. Finally on my LAST day there, I was offered 2 free tickets to Dollywood. This AFTER I had asked about getting them as compensation, and was told NO, so I had already paid for and gone to Dollywood. I was actually told that in their opinion, no compensation was needed. Needless to say, I missed out on several things I was planning on doing, because my vacation money was not available to me due to their clerical error. They admitted it was their mistake, and apologized, but other than that, really nothing that fixed the problem. It put a damper on my whole trip. The place is beautiful, pool is fantastic, and the room was spotless.

The resort itself is gorgeous. It feels like an upscale cabin. The decor and cleanliness are top notch. The front desk receptionist was so polite and welcoming. This resort has SO many activities for kids (and Adults alike). They communicate via text, which I loved. If you needed more towels or coffee in your room all you had to do was text that number. They also keep you updated on activities during your stay. The rooms are spacious, clean and welcoming. The bathrooms were so nice, and really felt like I was in a luxury resort. We have stayed at MANY hotels and resorts. This is top of the list. We have stayed at DreamMore, and while we loved that resort, I felt like Heartsong felt more welcoming. There are firepits outside that feel so cozy. We did enjoy the pool and hot tub! They offer towels so you don't have to worry with them. There are games outside for kids. They have a camp Dolly team that does smores out by the firepit every night. So cute. There is just so much to do. You could stay here the whole time. The grab and go market was good too. We LOVED you could get Cinnamon bread there. I had a few Starbucks drinks and they were good.|I went next door for a facial at the Spa. The valet team made sure to take me over on the Golf Cart. It was easy.|And what can I say? The perks for Dollywood are amazing. You get timesaver passes, and free transportation. I loved being dropped off up front. We go to Dollywood a lot, and this was so nice.

We had the absolute best experience! I could go on for hours. The Lodge is gorgeous and the employees really make you feel like a special guest. To say they go above and beyond is an understatement. I feel like you can tell when people actually like their jobs and they all did! The daily clean up was so nice and they even made the beds and my son left his monster trucks out THEY lined them up ! How sweet !!

This stay has been incredible! Such a warm and calming environment, surrounded by nature. The manager Shawn is great and gave us a mini tour. We loved the chicken and dumplings!! The fire was a nice place to relax on a cold evening. There is an indoor and outdoor pool and plenty of games and activities! We will be back!

I would not define this hotel as a resort, maybe the only resort link is the cost to stay. The Pro: 1) fridge is nice and cold The Con: 1) balcony doesn't have the view as described on website; 2) no complimentary water (WTH) nor complimentary coffee downstairs but you are free to make your own; 3) if you're a POC, some of the staff will not be as friendly nor welcoming (front desk and Honeysuckle store) 4) if you request or comment something when you book, don't expect them to read it nor follow through; 5) no door to the sink area of the bathroom, only the shower/toilet. TIP: visit the hotel (free parking) and walk around, but save your money and stay at a different hotel.

No way to describe this place in words...if you enjoy the little details that make a stay, this is the place to be. If it is your birthday week let them know, you wont be disappointed. Lots of hidden gems and surprises. Yes the price is high, but we ended on tacking on another night we loved it so much. Indoor and outdoor pools and a very large hot-tub no kids under 16!! Woot woot. Seating everywhere, you don't feel crowded ever. The community fire-pit is gorgeous ALL the staff made you feel important Free shuttle ride to front of park. 5 free express passes each person for rides. One of My favorite parts Is if you are going to the theme park is when you purchase anything you let them know at the time of purchase and they will send it to the hotel for you. No carrying souvenirs around! Yes please and thank you.

Wow!, is an understatement. The property is beautiful, the service was awesome, the rooms super comfortable. So glad we got to stay here

Beautiful resort, clean, quiet and upscale. Staff is friendly and helpful. Rooms are luxurious. Lots of nice amenities including discounted Dollywood tickets with a quick pass!

The resort is beautiful. The rooms are spacious! We had a balcony, big couch, huge comfy bed. I am surprised they don't have water in the rooms, that would've been nice for the coffee maker. I also wish the hot tub was open just a little longer, you get back to the resort after Dollywood closes and don't have enough time to soak. I will say it felt so special to come around the holidays to see it decorated with lights and Christmas trees. The acoustic lounge is gorgeous and love the vibe in there! First night we had dinner at the buffet at Dreammore, not normally a buffet person but this was a great buffet! Prime rib was delightful. The creamed spinach is probably the best I've had! The inside of the restaurant is beautiful. Roy was our server, he was great! The bartender Jenn who prepared our drinks prior to having dinner, she was also so sweet and drinks were delicious! The manager Jeremy, so nice, talk about southern hospitality, he came by to make sure everything was great, and it was! Also you have to get a picture with the Christmas tree outside the restaurant! Later that night, we went to the bar in Ember and Elm, Tasha was our bartender, she was also fantastic! Made amazing espresso martinis, great suggestions on late night bites- flat bread was so good! We did the mushroom one, highly recommend. The NYE set up was perfect for kids. Face painting, crafts, and a silent disco. Valet at both resorts are SO nice! So helpful. They will drive you from one resort to another. The trolley to the park makes staying there easy and convenient. With it being in the 30s, we thoroughly enjoyed them being heated. One of the drivers on our way to the park was a pretty big stickler on needing to see every single persons bracelet even the littles, while trying to put the stroller on the trolley and get everyone situated, it seemed a little silly to me but I understand that's her job. My one complaint which has nothing to do with the resort but unsure where to put it or whom to talk to, my mom needed a motorized wheelchair - she has issues with her feet and the gentlemen helping us, inside the park, was so incredibly rude. His name was Ron, apparently a team lead. My mom has a really difficult time walking, but she was embarrassed to get a wheelchair, we wanted her to enjoy her trip so we pushed for her to get one. I only mention that, because she was already timid about renting one. Ron did not make the process seamless or easy. I was actually surprised he felt comfortable being so rude while it was my mom, myself and my boyfriend all standing there, it was unnecessary and started our Dollywood day off on just an icky feeling. I'm sure Ron has dealt with a ton of rude people during the holidays and maybe just fed up, BUT you're in the wrong business if that's how you're going to conduct yourself when helping others at one of the most fun places on earth! Had I not had such a great experience with all the other ppl at the resort, I would've been turned off from coming back. Again, both resorts were fantastic and the room at Heartsong are fantastic!

New lodge themed hotel, friendly staff, hotel perks and no resort fees. You will find everything you need to enjoy a fun family vacation at this resort.

I would like to give this resort at least a four star review because there are some wonderful things about the music played in the lobby and decor. However, I had a very hard time getting to sleep because the beds were uncomfortable. My pillows felt as hard as rocks and I left with a horrible crick in my neck (I am still nursing back to health). The actual beds are very hard as well. Sometimes my sleep is much better in even a three star hotel where the beds are much more comfortable. Disappointed that they wouldn't spend the money on people's better night sleep when it is the most expensive hotel to stay in around Pigeon Forge.

The hotel is absolutely beautiful and spacious. The lobby is stunning with beautiful artwork and photos of Dolly! There sometimes live musicians walking around playing guitar and there is always guitar pop covers playing over the speakers. The rooms are stunning and super clean. They clean them everyday and it is exceptional. There are 2 restaurants in the hotel which are both really delicious and convenient. You can easily walk over to the DreamMore hotel as well which also has lots of delicious restaurants.. there is both an outdoor and indoor pool. The outdoor pool is stunning and super nice for hot summer days. All the staff is super friendly and helpful. The fitness center is incredible there is various cardio, machines, dumbbells, a bench and a cable machine. Overall I had an incredible hotel experience.

We just left the HeartSong Lodge and had the most wonderful time there. Friendly customer service, easy access to Dollywood, and we love the family style rooms they offer with the fun bunk bed option for my little one. We had a wonderful long weekend and look forward to coming back!

We had an amazing stay. New property, absolutely beautiful. It fits in as it's tucked into the Smokey Mountain foot hills. Akon to 5 star resorts. Not as crowded and busy as a Disney resort. Totally family friendly. Staff is superb. Welcoming and attentive. We will definitely go back! For $$475 / night, there should be a coffee station open 24/7. This place is perfect for a family get away- the park and so many activities. 20 minutes from Gatlinburg.

All I can say is wow! It is beautiful and clean. The views are amazing. The staff were friendly and helpful.

We just spent fall break at DollyWood and stayed at the HeartSong. Everything was WONDERFUL! Friendliest staff, great food and very clean! Shaun was our bell hop he was so professional and kind. Clayton the hotel manager went over and above to help us with a car issue. The lifeguard at the indoor pool jumped in to save my kids when their game of Dolphin went bad. The lifeguard still had on his clothes and shoes. Everything was great. Highly recommend!

Booked a King Dormer with a pullout, but we didn't figure out how to use said pullout. Our room is pretty nice. They have these leather strap details on the bedpost and mirror. There is the strange addition of carpet with hardwood imbedded i to the floor, but it didn't off put me too much. It was nice to not feel cold floor in the morning. The TV here compared to the one at the DreamMore is much bigger and a bit nicer. When you turn on the TV, it says the name the room is reserved under. Connected to the stand is a cushioned bench to sit on, with a cabinet underneath for extra bedding. If you don't feel warm, the extra bedding has a fleece blanket. Two things that knocked the star off: - While the staff can be extremely friendly, when we asked the cleaning lady for the bed to be clean with extra towels, we noticed that all she had done was take out the garbage, give us extra towels, and remake the bed, because the syrup my boyfriend accidentally spilled on the blanket was still there when we got back. Didn't feel bad enough about it to complain, because the spot wasn't huge. - The second issue: The Songbird Market. To start this off, I do want to say that Dollywood did try to rectify it? We were called on the phone once, no one said anything, and when we were told they would call back, no one ever did, so they half tried. I had went to go get a soda for the freestyle Coke machine, on their menu it says regular or large, so I tell the young woman behind the counter I want a regular cup for the machine, to which she gets snippy and says, "Well actually a small." I say back that I was just reading off the menu the size that it said, which she responds, "Yeah? Well, it's still gonna be a small." I'm sure written out this doesn't sound that bad, but when you take her tone into account and the fact I was NEVER arguing with her, it puts a bad taste in my mouth. No resolution, it put a damper on the afternoon because I felt bad for the way she had spoken to me, but I also felt like I was being sensitive because nobody got back to me. Not sure what I wanted, but an "I'm sorry" would have been good. You shouldn't talk to people like that, and not expect to be called out on it. Amenity wise, the indoor pool is nice, but not very deep, 4 ft all the way around except for the 3 ft you enter in. It isn't heated, because I felt frigid in the pool. No word on what the outdoor pool was like, but the hot tub was wonderful. Given, it felt kind of dirty. The bottom of the floor of it had grit and dirt and people's hair floating around. Overall, interacting with front desk staff, cleaning staff, and the trolley people made it an enjoyable experience. People are kind. The service workers are always top notch and give a nice experience.

Imo, best family resort hotel in the USA, with a lot of creature comforts, tech, and architectural aesthetics that make you feel well-placed into a luxurious, giant and outdoorsy family-oriented getaway. It probably helps that they finished construction in Nov 2023. The over-sized fire pit in the back seats more than 21 people, and they have 4-seater fire pits interspersed throughout the courtyard, for a more private experience. Posterior to the beautiful fire pits rests a huge gated outdoor pool with several cabanas, plenty of areas to sun bathe, and plenty of areas to read a book, under a parasol. The board games room has a retractable glass wall, allowing you to be indoors and outdoors at the same time. If you like duck breast, their in-house restaurant Ember & Elm makes a really good medium-rare delight. Complements to the chef. What a great place to relax after a day or more of accumulating upwards of 15000 steps/day, in the Dollywood theme park and water park, complete with southern hospitality. Can't wait to come back.

It's supposed to be a new resort but it feels old. The decor in the rooms feels old. Such a drastic difference from the quality of Dreammore. Very disappointed and it cost more than Dreammore. The outside grounds were nice and they had cute outdoor activities, but the room interiors leave much to be desired. Mismatched wood floors, cheap looking platform beds. Just so disappointed for an expensive couple of days. Plus the employees in the market shop were not helpful nor friendly. People were so rude including the trolley driver. I literally almost cried. We used to love Dollywood.

The facility is lovely. However, the hallway near our room was full of smoke from forest fires. We had to check out a night early because of the air quality. They did discount our bill. But it really made our stay miserable.

We haven't gotten to the park yet but are very disappointed in how the reservations are handled. I was told to reserve our rooms and to purchase a gold pass when available. With the gold season pass we were told we would get a 15% discount on all rooms. Season passes were just available so I purchased one and called to have it applied to my rooms but was told the price would go up. When you apply the season pass it's with current room rates regardless if you have a reservation! Classic bait and switch! So disappointed!

The hotel is relatively new and quite pretty. Very wide hallways. Good signage. Lots of cozy seating in public areas on main floor. Indoor pool was nice, staffed with 2 lifeguards. In order to reach our room, we had to use an elevator bank that was far from all of the hotel amenities (pools, back porch) rather the main elevator bank near those amenities. That was very annoying. Our guest room, with two queen beds (no balcony) was tastefully appointed with thoughtful touches (including large mirrors, as well as a good amount of outlets and ports), but there were some strange quirks. For one thing, there were no towel hooks near the sink. Also, no cup was provided for brushing your teeth. There were only a handful of handicap parking spaces in a very large parking lot and we were forced to park some distance away from the resort. Check-in was listed on the website at 4:00pm but our room inexplicably wasn't ready until after 5:00 pm. Front desk staff didn't seem to be all that knowledgeable about the theme parks, which was very surprising. Having the trolley access to/from the theme parks was a wonderful perk (they ran approximately every 20 minutes and the drivers were very friendly), as were the included timesaver passes. However, if you're planning to visit the parks at a non-peak time, I'm not so sure that staying here is worth the steep price given the abundance of decent hotels in the immediate area.