Dollywood's HeartSong Lodge & Resort

Just finished our first stay at a Dollywood resort, and it was everything we could have hoped for. Convenient transportation to the park, nicely designed, and quiet. The beds were comfortable, which was great for recuperating after days at the park. The sound machine was a nice touch to help us sleep. The staff was amazingly friendly, warm, and helpful. We loved our stay here and can't wait to go back!

I love the location. There was a live singer outside by night campfires and others in the lobby. They were outstanding. The food in the restaurants was delicious but the breakfast buffet was out of biscuits, gravy, and waffles and it was quite a wait before they replenished them. So we ate fruit and the muffins and they were perfection. They have soft serve ice cream that is the best, in the lobby Market. Parking is ample and nearby if you choose to pass on the valet. The problem was the room. The front desk called it a “ king with a dormer.” it was on the 5th floor. There are no windows in the hallways on floor 5. The window in the room is up high so you can't see out. It was the most claustrophobic experience of my life - like sleeping in a pretty attic. The front desk ladies were no help finding me any other room. All the other employees at Heartsong were very friendly and helpful our entire stay. But I won't return because of their lack of concern about the room. It's a beautiful place though.

Just returned from a quick three night getaway. We had to switch rooms after the second night (my fault as I waited too long to reserve), but we were able to experience two different room types. Room 4109, was a suite with two balconies, sofa, king bed, and bunk beds, Room 5117 was similar but one large balcony with table and chairs. Both had views of the pool and surrounding woods and were beautiful in October. We enjoyed the hot tub two nights, warm, clean, and inviting. Pam behind the front desk was awesome and went beyond what was expected to make our stay fantastic. Food at the resort was good, and the pizza was five stars! Shuttle service was quick and the drivers were so kind. We never waited more than a couple minutes both coming and going. Our only complaint was that the outdoor pool was closed so we opted to swim inside. Unfortunately the pool was freezing so we were unable to stay long. We look forward to our next stay.

The rooms are nice, clean but have problems. We stayed in one room and the bathroom shower head didn’t work and the sink couldn’t open or close. We moved to another room the next day and the electrical had issues. The hot tub was broken too. After a long day of walking Dollywood in the cold we were looking forward to relaxing. When I called the front desk (Sandy I think) told me she didn’t know if it was up. It was supposed to be open (past 8am) and so I asked if she could find out. She basically told me no and that I needed to go down and check myself. So I walked down to the pool to see it was still closed. The life guard people were very nice and apologetic. The front deck could take some lessons. The restaurant is really good and their staff was friendly I’ve been a Dolly fan all my life, coming here was a bucket list. We traveled from Seattle and was really looking forward to this stay. The front staff at the hotel did not make it feel special or worth the price.

Heartsong Resort is the most beautiful and relaxing place I’ve ever stayed. From the professional but down home nice staff and lodge feel rooms to Dolly music gently playing in the background everything is simply perfect! We enjoyed meals at the resort restaurants and all were delicious but the pizzas are a don’t miss! If you love sweets the soft serve ice cream is wonderful AND you can get Dolly’s famous cinnamon bread here! Heartsong has the largest outside spa (hot tub) I’ve ever enjoyed while looking at the beautiful mountains. The pools are amazing but the spa is where it’s at! Each evening you can enjoy s’mores at the wood burning fire pit and musical guests by the fire pits. Parking is no worry for Dollywood when you ride the Dolly Trolly. All this and I haven’t even told you how comfortable our room was with a beautiful balcony, a woodsy mural, a desk with 2 chairs and a comfortable chair just to relax in. Every touch of the resort feels like it was made with me as a guest in mind. Well if you listen to Dolly’s message on the television she says Heartsong is her love letter to the smokies and I believe it. We didn’t want to leave but we will definitely come back. Thank you Heartsong and thank you Dolly!

Southern hospitality at its finest! The staff at the HeartSong resort were gracious, kind and so accommodating. Our rental car keys were stolen, and the Dollywood park closed before we could get it towed out of the lot. The security guard took us to HeartSong, and they offered us peace of mind and some amenities while we worked through a difficult situation. Cannot thank them enough for their hospitality, and special thanks to the manager Ommi for being so incredibly generous! Thank you HeartSong staff for a truly wonderful experience.

It’s like being in Dolly’s cabin. Perfect! She planned every detail to make great experience. Noise machine, woodsmen fire pits, and a channel at night that had her reading bedtime stories that even adults loved. If you get a chance to sit in front of the fire place you better take it because if you don’t, someone else will. It was harder getting to sit at the fireplace then it was getting on any other rides at Dollywood. Plus getting the tickets through the hotel reservation made things so much better because we also got the trolley pass and fast passes!!! The hotel was at least 96% full, and you never would’ve known it because it was quiet, calm, and very spacious. And you have to get the cinnamon bread !!!

The hotel staff are the kindest most patient and informative I've ever encountered. I had no clue what to expect on my first trip to Dollywood. I'm a Dolly Parton fan and was curious so we went. The staff welcomed us. They explained everything in detail and even gave us some tips for maximizing our trip while at the theme park. The room was clean, beds were very comfortable and we had plenty of space for our needs.

This stay has been incredible! Such a warm and calming environment, surrounded by nature. The manager Shawn is great and gave us a mini tour. We loved the chicken and dumplings!! The fire was a nice place to relax on a cold evening. There is an indoor and outdoor pool and plenty of games and activities! We will be back!

I would not define this hotel as a resort, maybe the only resort link is the cost to stay. The Pro: 1) fridge is nice and cold The Con: 1) balcony doesn't have the view as described on website; 2) no complimentary water (WTH) nor complimentary coffee downstairs but you are free to make your own; 3) if you're a POC, some of the staff will not be as friendly nor welcoming (front desk and Honeysuckle store) 4) if you request or comment something when you book, don't expect them to read it nor follow through; 5) no door to the sink area of the bathroom, only the shower/toilet. TIP: visit the hotel (free parking) and walk around, but save your money and stay at a different hotel.

No way to describe this place in words...if you enjoy the little details that make a stay, this is the place to be. If it is your birthday week let them know, you wont be disappointed. Lots of hidden gems and surprises. Yes the price is high, but we ended on tacking on another night we loved it so much. Indoor and outdoor pools and a very large hot-tub no kids under 16!! Woot woot. Seating everywhere, you don't feel crowded ever. The community fire-pit is gorgeous ALL the staff made you feel important Free shuttle ride to front of park. 5 free express passes each person for rides. One of My favorite parts Is if you are going to the theme park is when you purchase anything you let them know at the time of purchase and they will send it to the hotel for you. No carrying souvenirs around! Yes please and thank you.

Wow!, is an understatement. The property is beautiful, the service was awesome, the rooms super comfortable. So glad we got to stay here

Beautiful resort, clean, quiet and upscale. Staff is friendly and helpful. Rooms are luxurious. Lots of nice amenities including discounted Dollywood tickets with a quick pass!

The resort is beautiful. The rooms are spacious! We had a balcony, big couch, huge comfy bed. I am surprised they don't have water in the rooms, that would've been nice for the coffee maker. I also wish the hot tub was open just a little longer, you get back to the resort after Dollywood closes and don't have enough time to soak. I will say it felt so special to come around the holidays to see it decorated with lights and Christmas trees. The acoustic lounge is gorgeous and love the vibe in there! First night we had dinner at the buffet at Dreammore, not normally a buffet person but this was a great buffet! Prime rib was delightful. The creamed spinach is probably the best I've had! The inside of the restaurant is beautiful. Roy was our server, he was great! The bartender Jenn who prepared our drinks prior to having dinner, she was also so sweet and drinks were delicious! The manager Jeremy, so nice, talk about southern hospitality, he came by to make sure everything was great, and it was! Also you have to get a picture with the Christmas tree outside the restaurant! Later that night, we went to the bar in Ember and Elm, Tasha was our bartender, she was also fantastic! Made amazing espresso martinis, great suggestions on late night bites- flat bread was so good! We did the mushroom one, highly recommend. The NYE set up was perfect for kids. Face painting, crafts, and a silent disco. Valet at both resorts are SO nice! So helpful. They will drive you from one resort to another. The trolley to the park makes staying there easy and convenient. With it being in the 30s, we thoroughly enjoyed them being heated. One of the drivers on our way to the park was a pretty big stickler on needing to see every single persons bracelet even the littles, while trying to put the stroller on the trolley and get everyone situated, it seemed a little silly to me but I understand that's her job. My one complaint which has nothing to do with the resort but unsure where to put it or whom to talk to, my mom needed a motorized wheelchair - she has issues with her feet and the gentlemen helping us, inside the park, was so incredibly rude. His name was Ron, apparently a team lead. My mom has a really difficult time walking, but she was embarrassed to get a wheelchair, we wanted her to enjoy her trip so we pushed for her to get one. I only mention that, because she was already timid about renting one. Ron did not make the process seamless or easy. I was actually surprised he felt comfortable being so rude while it was my mom, myself and my boyfriend all standing there, it was unnecessary and started our Dollywood day off on just an icky feeling. I'm sure Ron has dealt with a ton of rude people during the holidays and maybe just fed up, BUT you're in the wrong business if that's how you're going to conduct yourself when helping others at one of the most fun places on earth! Had I not had such a great experience with all the other ppl at the resort, I would've been turned off from coming back. Again, both resorts were fantastic and the room at Heartsong are fantastic!

New lodge themed hotel, friendly staff, hotel perks and no resort fees. You will find everything you need to enjoy a fun family vacation at this resort.

I would like to give this resort at least a four star review because there are some wonderful things about the music played in the lobby and decor. However, I had a very hard time getting to sleep because the beds were uncomfortable. My pillows felt as hard as rocks and I left with a horrible crick in my neck (I am still nursing back to health). The actual beds are very hard as well. Sometimes my sleep is much better in even a three star hotel where the beds are much more comfortable. Disappointed that they wouldn't spend the money on people's better night sleep when it is the most expensive hotel to stay in around Pigeon Forge.

The hotel is absolutely beautiful and spacious. The lobby is stunning with beautiful artwork and photos of Dolly! There sometimes live musicians walking around playing guitar and there is always guitar pop covers playing over the speakers. The rooms are stunning and super clean. They clean them everyday and it is exceptional. There are 2 restaurants in the hotel which are both really delicious and convenient. You can easily walk over to the DreamMore hotel as well which also has lots of delicious restaurants.. there is both an outdoor and indoor pool. The outdoor pool is stunning and super nice for hot summer days. All the staff is super friendly and helpful. The fitness center is incredible there is various cardio, machines, dumbbells, a bench and a cable machine. Overall I had an incredible hotel experience.

We just left the HeartSong Lodge and had the most wonderful time there. Friendly customer service, easy access to Dollywood, and we love the family style rooms they offer with the fun bunk bed option for my little one. We had a wonderful long weekend and look forward to coming back!

We had an amazing stay. New property, absolutely beautiful. It fits in as it's tucked into the Smokey Mountain foot hills. Akon to 5 star resorts. Not as crowded and busy as a Disney resort. Totally family friendly. Staff is superb. Welcoming and attentive. We will definitely go back! For $$475 / night, there should be a coffee station open 24/7. This place is perfect for a family get away- the park and so many activities. 20 minutes from Gatlinburg.

All I can say is wow! It is beautiful and clean. The views are amazing. The staff were friendly and helpful.

We just spent fall break at DollyWood and stayed at the HeartSong. Everything was WONDERFUL! Friendliest staff, great food and very clean! Shaun was our bell hop he was so professional and kind. Clayton the hotel manager went over and above to help us with a car issue. The lifeguard at the indoor pool jumped in to save my kids when their game of Dolphin went bad. The lifeguard still had on his clothes and shoes. Everything was great. Highly recommend!

Booked a King Dormer with a pullout, but we didn't figure out how to use said pullout. Our room is pretty nice. They have these leather strap details on the bedpost and mirror. There is the strange addition of carpet with hardwood imbedded i to the floor, but it didn't off put me too much. It was nice to not feel cold floor in the morning. The TV here compared to the one at the DreamMore is much bigger and a bit nicer. When you turn on the TV, it says the name the room is reserved under. Connected to the stand is a cushioned bench to sit on, with a cabinet underneath for extra bedding. If you don't feel warm, the extra bedding has a fleece blanket. Two things that knocked the star off: - While the staff can be extremely friendly, when we asked the cleaning lady for the bed to be clean with extra towels, we noticed that all she had done was take out the garbage, give us extra towels, and remake the bed, because the syrup my boyfriend accidentally spilled on the blanket was still there when we got back. Didn't feel bad enough about it to complain, because the spot wasn't huge. - The second issue: The Songbird Market. To start this off, I do want to say that Dollywood did try to rectify it? We were called on the phone once, no one said anything, and when we were told they would call back, no one ever did, so they half tried. I had went to go get a soda for the freestyle Coke machine, on their menu it says regular or large, so I tell the young woman behind the counter I want a regular cup for the machine, to which she gets snippy and says, "Well actually a small." I say back that I was just reading off the menu the size that it said, which she responds, "Yeah? Well, it's still gonna be a small." I'm sure written out this doesn't sound that bad, but when you take her tone into account and the fact I was NEVER arguing with her, it puts a bad taste in my mouth. No resolution, it put a damper on the afternoon because I felt bad for the way she had spoken to me, but I also felt like I was being sensitive because nobody got back to me. Not sure what I wanted, but an "I'm sorry" would have been good. You shouldn't talk to people like that, and not expect to be called out on it. Amenity wise, the indoor pool is nice, but not very deep, 4 ft all the way around except for the 3 ft you enter in. It isn't heated, because I felt frigid in the pool. No word on what the outdoor pool was like, but the hot tub was wonderful. Given, it felt kind of dirty. The bottom of the floor of it had grit and dirt and people's hair floating around. Overall, interacting with front desk staff, cleaning staff, and the trolley people made it an enjoyable experience. People are kind. The service workers are always top notch and give a nice experience.

Imo, best family resort hotel in the USA, with a lot of creature comforts, tech, and architectural aesthetics that make you feel well-placed into a luxurious, giant and outdoorsy family-oriented getaway. It probably helps that they finished construction in Nov 2023. The over-sized fire pit in the back seats more than 21 people, and they have 4-seater fire pits interspersed throughout the courtyard, for a more private experience. Posterior to the beautiful fire pits rests a huge gated outdoor pool with several cabanas, plenty of areas to sun bathe, and plenty of areas to read a book, under a parasol. The board games room has a retractable glass wall, allowing you to be indoors and outdoors at the same time. If you like duck breast, their in-house restaurant Ember & Elm makes a really good medium-rare delight. Complements to the chef. What a great place to relax after a day or more of accumulating upwards of 15000 steps/day, in the Dollywood theme park and water park, complete with southern hospitality. Can't wait to come back.

It's supposed to be a new resort but it feels old. The decor in the rooms feels old. Such a drastic difference from the quality of Dreammore. Very disappointed and it cost more than Dreammore. The outside grounds were nice and they had cute outdoor activities, but the room interiors leave much to be desired. Mismatched wood floors, cheap looking platform beds. Just so disappointed for an expensive couple of days. Plus the employees in the market shop were not helpful nor friendly. People were so rude including the trolley driver. I literally almost cried. We used to love Dollywood.

The facility is lovely. However, the hallway near our room was full of smoke from forest fires. We had to check out a night early because of the air quality. They did discount our bill. But it really made our stay miserable.

We haven't gotten to the park yet but are very disappointed in how the reservations are handled. I was told to reserve our rooms and to purchase a gold pass when available. With the gold season pass we were told we would get a 15% discount on all rooms. Season passes were just available so I purchased one and called to have it applied to my rooms but was told the price would go up. When you apply the season pass it's with current room rates regardless if you have a reservation! Classic bait and switch! So disappointed!

The hotel is relatively new and quite pretty. Very wide hallways. Good signage. Lots of cozy seating in public areas on main floor. Indoor pool was nice, staffed with 2 lifeguards. In order to reach our room, we had to use an elevator bank that was far from all of the hotel amenities (pools, back porch) rather the main elevator bank near those amenities. That was very annoying. Our guest room, with two queen beds (no balcony) was tastefully appointed with thoughtful touches (including large mirrors, as well as a good amount of outlets and ports), but there were some strange quirks. For one thing, there were no towel hooks near the sink. Also, no cup was provided for brushing your teeth. There were only a handful of handicap parking spaces in a very large parking lot and we were forced to park some distance away from the resort. Check-in was listed on the website at 4:00pm but our room inexplicably wasn't ready until after 5:00 pm. Front desk staff didn't seem to be all that knowledgeable about the theme parks, which was very surprising. Having the trolley access to/from the theme parks was a wonderful perk (they ran approximately every 20 minutes and the drivers were very friendly), as were the included timesaver passes. However, if you're planning to visit the parks at a non-peak time, I'm not so sure that staying here is worth the steep price given the abundance of decent hotels in the immediate area.