Shantel McKoy
Google
This was my second visit to Dolphin Cove, and I can see they've made a lot of improvements since my first visit many years ago. The place is very scenic, and the dolphin experience is absolutely top tier. It was a bit scary walking on the platform and getting into the water, but overall, it was an incredible interaction.
That said, the staff experience left much to be desired. Almost all of the workers were not pleasant. There was an undertone in their attitude and a bit of roughness in how they spoke to guests. One staff member even told the man in front of me that she would laugh if he fell, and she repeatedly told people to turn back if they were afraid instead of reassuring them that they would be okay and that their life jackets would help. The platform in the water was also very slippery, which made it even more nerve-wracking.
Despite that, I’m really glad my nieces pushed through their fear and went into the water. The pool area is lovely and provides a nice space for children to relax and play under supervision. They also have a restaurant and an ice cream parlor, though I didn't visit them.
In the bird aviary, the men working there seemed uninterested and disengaged. I hate to think their attitude was due to us being locals, as I know many don’t tip, though I did. The lobby area was crowded and poorly managed, and again, the staff at registration were not welcoming.
The beach area is very small, but the waterslide was lovely and fun.
Despite the poor attitude from many of the staff, I would return for the experience itself and the beautiful surroundings.
