KPSomerset
Google
The positives are that this hotel is spotlessly clean, in great condition and the staff are excellent and very friendly. ||You may ask why our review is poor. It was the experience. What is often described as a haven for luxury and relation, best hotel in Vilamoura etc. was not what happened. We went on a couples New Year break and found the place over run with badly behaved children and parents not controlling them. A hotel cannot mandate for their guests behaviour but knows in advance the mix of groups and needs. The hotel had various facilities that were not open and could have made adults only areas etc. The spa was like a children's waterpark and parents ignored all the rules about spa etiquette and the hotel did not enforce them either. In fairness the hotel took on board my comments and explained that they would attempt to mitigate in the future for these situations, so hopefully no-one else needs to have this experience. I also advise the hotel admitted they could have offered a better balance for all guests and made generous offers should we return, which to be fair we will be very unlikely to ever return to Vilamoura; the demographic in the hotel is also representative of the changes in Vilamoura of the type of person who visits. The marina area is now full of Irish Bars and massage parlours. I'm not knocking people who want that sort of holiday, however this resort has been shifting away from a nice couples marina resort to a different type of destination for years and although we regularly visit Portugal several times a year, it was 18 years since we were last in Vilamoura and we will not be returning. ||In summary, had the hotel been the peaceful oasis we were seeking, it would not have mattered what the marina area was like, however this was not the case. I have never witnessed as many poorly behaved children in my life being allowed everywhere and I mean everywhere, in a luxury hotel; when you can't even get a seat in the cocktail bar because it's more like a scene from Bugsy Malone, you know it's the last time you'll visit. Such a shame, as this hotel is potentially an absolute cracker, but I suggest it's better suited as a families hotel who probably love taking their young kids there. Great facilities for them to run around in safety.