Domo Hôtel Casablanca

I stayed at this hotel from 24th to 26th September, and it was one of the worst experiences I’ve had in Casablanca. The air conditioning in my room was not working, and when I approached the reception for assistance, they kept making excuses such as “it’s working” or “please close the window.” Despite repeatedly complaining because the room was extremely hot, the receptionist ended up laughing at my complaint instead of helping. This level of service is unacceptable and highly unprofessional.

Thank you for the excellent service during our stay at The Domo. The staff treated us so well. The service was excellent. Great location..Try to get a room with a view of the Sidi Maarouf bridge. Thank you for my 50th birthday treat.

had an extremely disappointing experience at this hotel. The air conditioning in my room was not working, and despite repeatedly raising the issue, the staff failed to resolve it for two full days. Instead of offering a room change or any real solution, they kept sending technicians who were clearly unable to fix the problem. What made the situation worse was the unprofessional attitude of the staff. I had to chase them multiple times just to get basic attention to the issue. There was no sense of urgency or responsibility, and absolutely no regard for guest comfort. Staying in a hot, uncomfortable room ruined my entire trip. I would not recommend this hotel to anyone looking for a comfortable and hassle-free stay.

One of the worst hotels I have even booked. 1. Only one towel in the shower 2. Staff open room doors suddenly with master key anytime 3. No tissues 4. No spoon 5. Worst receptionists, wrong receipts and staying periods 6. Towels are not replaced by housekeeping 7. Very unprofessional staff Very bad experience will never be forgotten!

The location is perfect for business trips, The rooms are big, the breakfast was good.but the hotel needs some maintenance...towels are bit old the roof top needs more attention

I stayed in a superior room, but the air conditioning didn’t work and the room was unbearably hot. I called reception the first night, and they said someone would come fix it. I waited over 2 hours, but no one showed up. The next morning, I informed the reception again, and they promised it would be fixed. When I returned that evening, nothing had been done. I called again, and only then did they admit no technician ever comes at night—so clearly, I was lied to the night before. I asked to change rooms, even to a lower category, but was told no. The receptionist said she would check with her supervisor and call me back—I waited 1.5 hours and got no response. I called 10 times, but no one picked up. Eventually, someone else answered and told me nothing could be done. This was one of the worst hotel experiences I’ve ever had. Unresponsive staff, poor communication, and absolutely no accountability. I do not recommend this hotel to anyone.

One of the worst hotels I stayed in Casablanca.. first reception people aren’t friendly at all , rooms aren’t clean and old and internet is very slow !!

Good position for business. Large rooms, quiet. House keeping to be improved. Zero interest from the staff on your requests: the first day I told them that there is no sanitary gel at the gym, and also that the empty tray for napkins in my room was empty... for three days they did nothing about! The pool is nicely located on the terrace, but it is shallow (maybe 110 cm), difficult to swim. Breakfast ok, but no more.