Don Boutique Hotel Montevideo

Hands down the worst hotel I've stayed at in years. Even if the room was a one-off anomaly, the staff was mostly awful and the property was not good. The list of things that were broken, damaged, and dirty about the room is too long to list. The room was not at all like what was described in the booking site. When this was brought to the attention of the front desk staff (Miguel?) he was staunchly committed to telling me that I was wrong, even after being showed the site description. He also told me that there were no other rooms available. This was clearly a lie as I saw the housekeepers duty roster and only 8 of the 21 rooms were occupied. The hotel is attached to a parking garage and the staff there were exceptionally loud at all hours. The pool and solarium were mothballed. There were no chairs, tables, lights. The breakfast staff were the highlight and were very nice and polite. The neighborhood is great from 9am - 4pm and then 90% of the businesses and restaurants close and the area becomes a sketchy ghost town. Definitely skip this place and just visit the area during the day.

The room was awful and, at least some of the staff were awful. There was no mini fridge in the room, no coffee maker, kettle, cups/glasses, nothing. When I went to the front desk the guy (Miguel I think) at first pretended to be confused. I showed where on their web site it said "gourmet minifridge" he told me no that was not for standard rooms. I showed him that it said standard room. He then said that was for a queen standard and I had a twin. I showed him it said queen and twin. He said "Hmm nothing I can do." He seemed really committed to being right. The hotel has 21 rooms and most were vacant (I saw the house keepers list). Several other rooms had the doors open so I looked inside of 2 of them (higher end than my standard room) and neither had Gourmet minibars, although 1 of 2 had a minifridge and both did not look so in disrepair as mine. The experience went downhill from there. TV had only one channel, lots of broken and damaged fixtures, swing feature of A/C inoperable, both dimmer switches for lights over the bed were non functional, The Place is also next to a parking garage and the staff was incredibly loud. The solarium pool area was barren, not a chair or table in sight, no lights in the evening. The room was awful, the list of problems lengthy. I've attached some pics below. I guess you could claim that it is a one-off room, but if that's the case, why keep selling it? The morning staff and the breakfast was decent, but I'd avoid this place at all costs.

Room dark and dirty, had to change as missing light and broken chair. Dangerous pool area with broken decking over large drop. No smoke detector, blood or poo mark on back of bathroom door. Litter around entrance and in surrounding streets. Had to wait 30 mins for breakfast service, then not given complete order. Definitely nowhere near a 4 star hotel, advise do not use

Pros: great location, very friendly and helpful staff, best hotel breakfast we had in two weeks in Uruguay, room layout||Cons: hotel needs some maintenance —tv in our room was not working, light on one side of bed broken, AC not working very well, pool deck has broken boards, And if there is a concert in the carnival museum venue across the street, you will not sleep, especially in the rooms in the front, until the concert ends at 1:30 a.m.

Room not clean ,breakfast average,pool dirty and broken decking also missing plank with large drop below

Wonderful small hotel in the heart of the Old City with extremely helpful and friendly front desk staff. We had paid for an early check in and when we arrived the room they gave us had not, in fact, been cleaned. They then immediately upgraded us to a larger room and gave us tickets to the Carnival competition at the Summer Theatre (the tickets are not expensive, but it was a very nice gesture). Since we'd just spent 24 hrs traveling, we appreciated being able get into a room early.|Breakfast with fresh squeezed orange juice and pastries etc. was fine and filling.|We enjoyed the hotel's location across the street from the Port Market and an easy walk to many of the attractions in the Old City. The nicest artisan craft shop we saw in the city is only a block away.|The bed was a real king-sized bed and the AC worked very well. We would definitely recommend for a few days in Montevideo.

Pro: Great location - lots of stores around and a 15-20 minute walk to the center of Montevideo. Lot of homeless people around, but no one bothers you. There is a food market right in front, great meats! Free breakfast. Cons: However, lots of cons about the actual hotel. They charge you $30usd per room for early check in, even if you told them before hand. Airport shuttle service is $50usd, Uber is half the price a lot cheaper. Our hot water worked once, the whole week we were there. Drainage system was not good, water stayed in the shower and sink. Toilets had a slight sewage smell, even after room service. Half of the lights in the room were not working or had no bulbs. Pool was not clean, full of bugs. Two days in a row, there was no one to open the hotel or parking garage for us to leave our car. We had to wait outside, banging on the front doors for 10 minutes. I recommend staying here if you want a good location, but nothing else.

The hospitality of this hotel is unmatched by anything I am used to in latin America. ||There was an issue at the parking garage and the staff made every effort to remedy it and were overly apologetic by the short wait we had. I would recommend staying here to anyone you're really in great hands and the location couldn't be better.||As a bonus! There is a large parking garage.