Donatello Hotel Al Barsha Dubai

Aside from having large rooms, I can fully say the stay wasn’t worth the value. The room requires some serious upgrades, especially bathroom facilities. The bed can be better by having an actual large bed, instead of 2 large beds put together to make 1 super large bed. However, the cleaning staff were excellent. Maybe the front desk response rate can improve - it took 4 requests (every 45mins) to make a request happen. Some sports match seemed more important than assisting house guests. Would be happy to give them a try again, though, if they had some improvements, and price was more adequate.

Very good and comfort hotel in the middle segment. Clean, comfortable, very good location - 7 minutes to the metro, 7 minutes to the Mall of Emirates. Pool on the rooftop. Prices in off season are pretty affordable. Very passionate room cleaning and service, big thanks for mr. Rajkumar who served my room.

I recently stayed at this hotel and had an excellent experience. The location is unbeatable—right in the city center and just a short walk from the metro station, making it incredibly convenient for exploring the area. The hotel offers a delicious and varied breakfast with fresh options to suit different tastes, which was a great way to start the day. The staff were exceptionally polite, always ready to assist with a smile, and made sure that my stay was comfortable. The rooms were clean and well-maintained, providing a cozy and relaxing atmosphere. Overall, I highly recommend this hotel for anyone looking for a comfortable stay in a prime location with great service!

The hotel is really nice with very helpful staff. It is so spacious with 2 beds in a room, a bathtub and standing shower. The pool is also great and there is a pub for those that enjoy night life. I have to be elaborate for those that really need details of a place.. The price was good too and if your are a member of a certain loyalty reward, the price even reduces and you pay less. So all in all, the place was good and its location is strategic. Donatello is worth visiting.

Really enjoyed my stay at Donatello Hotel. The room was clean and comfortable, and the location was perfect for exploring the city. A special thank you to Omar, the waiter — he was incredibly friendly and attentive throughout my stay. His warm attitude and great service made every breakfast feel special. Highly recommend!And also thanks a lot for Imran for the excellent room service. I really appreciate your kindness and professionalism!

We were actually having a great experience staying at your hotel for the past three nights, but everything was ruined because of your security guard named Francis. On our third day, he suddenly demanded an ID from my husband, even though during check-in, only my ID was requested since I was the one who booked the room. That has always been our experience when booking hotels — only the person who made the reservation is usually asked for identification. What made it worse was his attitude — he didn't even show any sign of apology or understanding. He insisted on seeing the ID without even considering that we were already checking out the next day. It was very disappointing. We’ve been going in and out of the hotel — even as late as past midnight — and never once were we asked for an ID. But suddenly, on our last night, he decided to question us? When we brought it up, all he said was that he had just come back from vacation — but honestly, that’s not our concern as guests. That excuse doesn’t justify the inconsistency or the way he treated us. What surprised us even more is that he claimed to be a supervisor, yet he didn’t seem to know how to understand or properly pacify a guest. Instead of calming the situation, he acted like he was always right and talked to us in a way that came off as arrogant and overly self-important. His tone alone made the whole interaction feel more like an interrogation than guest assistance. To be honest, we’ve stayed in and even recently booked hotels that are more upscale than yours, and we’ve never been treated that way. I hope your security team is aligned with the front desk policies. The way he spoke and treated my husband made it seem like he was being profiled just because of how he was dressed — and he was only in casual, normal clothes. That kind of treatment should never happen in a place that aims to provide hospitality and comfort to its guests. On a positive note, thank you to the receptionist during that situation — they made more of an effort to show concern and understanding than the so-called supervisor. I actually felt more sincerity from the front desk than from someone who’s supposedly in charge of security.

The reception staff at the hotel, especially Tariq, was exceptionally helpful and welcoming. He went out of his way to make sure I had everything I needed for a comfortable stay. To my surprise, he even upgraded my room, which made my experience even more pleasant and memorable. Tariq’s professionalism and warm attitude truly set the tone for a great visit.

Terrible experience at Donatello Hotel. We booked a room through Agoda, and it showed availability. When we arrived, the receptionist first confirmed the room was available. But then a supervisor came, spoke to her in their own language, and suddenly we were told the hotel was fully booked. When I questioned it, the man raised his voice and scolded me in front of others, completely unprofessional and disrespectful. I will never return to this hotel. Be careful before booking what they show online may not reflect reality.