Ona Don Juan

Our room was nice,the bed was comfy,everything was clean and we have no complaints as for that. The food is nice there are various options to eat every day. The only thing is that every lunch and dinner are almost the same,same food and everything. But that wasn’t even a problem. The biggest problem was that there were screaming teenagers everywhere. The first night we got there they slammed our door at 4am and woke us up. Every other night they were screaming,singing and running up and down the stairs. You can’t even enjoy your stay because of them. While we were at lunch one of them came and took the whole tray of dessert and took it over to his table. I guess it’s normal to not just get how much you need. The pool was really dirty they are throwing balls around and jumping in all the time. All in all the hotel is nice but you can’t enjoy it and everything that it has because of teenagers around. I’m not against them having fun but there should be some rules and boundaries. The trash was also all over the stairs. I just think the hotel should separate the family rooms and people who came for the holiday away from kids on field trips etc.

The hotel is massive but is poorly managed. The cleaning service is underwhelming, they only change towels. The towels and the sheets often have brown spots which is disgusting. All the balconies have a gap so you can walk into other people's rooms, so you can't leave the window open or anybody could enter. Also there the safe doesn't have a key. At least the AC works fine and the beds are comfortable. The position is really good. I wouldn't come back though.

Worst hotel I've stayed in, advertised as a 4 star but definitely not a 4 star. The decor is outdated, woodwork damaged and black, doors swelling from water damage. Cleaning of the rooms consist of making the bed and changing towels. Room not actually 'cleaned'. If you're on one of the top floors expect to wait 10 minutes for the lift to actually arrive. Felt like the English were unwelcome. When booking the hotel is shows the bar is open until 00:30 but if you go all inclusive this stops at 22:30 and then you have to pay for drinks. The staff come across rude and do not listen, for example when ordering a sex on the beach cocktail they just pour you a pre made warm concotion. The food was mediocre and the same everyday, it's not a restaurant, Felt more like a canteen. If you want a relaxing hotel this isnt the one, full of children that run around the halls of the hotel banging on the doors until the early hours. Everyday between 3-5 it felt like coach loads of school children arrived and spent the next couple of hours taking over the pool and constantly jumping/bombing in to the pool. Again if you want a relaxing hotel this isnt the one, they have football tournaments close by and this hotel is used by the football teams so a lot of children here and often unsupervised by any sort of adult. The pool isnt maintained, it's dirty with all sorts floating about in it, including plastic cups, at one point even witnessed a chair being used in it. The surrounding around the pool area is run down and broken, have to be careful not to fall through it in some parts. Whilst there we see part of it broken (hole in it) and it was covered over with a chair. The only good thing I can think of is the location, the beach is a 10 minute walk.

The hotel was advertised as 4* but it definitely was not, we had to pay an additional €300 to have a family room as the standard rooms were surrounded by young, rude children running around knocking on doors and playing loud music, along with spitting over the balcony. They have a roof top bar, which is brilliant and Joel who runs that bar is the most kind and friendly member of staff but unfortunately it doesn’t open on the days advertised. Which should be Thursday-Sunday it was only open twice whilst we were there, which was the first Saturday and following Friday and they were the best 2 nights out of 10. The main bar is a nightmare with kids running wild that 1 of the coaches got pushed in the pool one night and snapped his arm so badly the ambulance had to come. They advertise non-alcoholic cocktails which my kids wanted but don’t actually sell them. The family pool is over run by the groups of kids that are unsupervised so younger kids cannot use it or they will be at risk of injury as they was hitting each other and trying to drown each other. When we were able to use the pool it was so dirty it was like they’ve never cleaned it! They don’t even have umbrellas to protect kids from the sun so we had to buy 1 and the sun loungers are flat plastic but the other pool that is unsuitable for families has sun loungers that are comfortable. The main pool near the bar is over ran with 18-30s and they were throwing chairs in the pool. The security just stands watching the lifts near reception which is pointless as the groups can then just act like wild animals. We had breakfast included in our price but we didn’t eat there because it was so disorganised and the food hot food was cold, so we then had to pay more money to eat out for breakfast. This hotel should not be advertised for families as it is more of a hostel for school kids to run wild. The staff were helpful and polite but the maids wouldn’t make the sofa bed for my daughter and we had to do this ourselves and never provided enough towels so we just kept asking. We also had to pay €200 to park the hire car in the hotel car park, if this was advertised on love holidays we wouldn’t of got a car. You can see the staff are fed up with the groups of kids and it could be a nice place if they stopped the football kids but still not 4* Our experience wasn’t as bad because the family rooms are out of the way.

The food was great but the service was very poor, on most days we were left with not enough towels, and there was a lack of security enforcement around the hotel. We did not get a single restful night| due to young people in the rooms around us bringing in substances such as alcohol and partying on their balconies and playing loud music on speakers, this was not stopped for hours into the night.||There also was a lack of activities available therefore we were almost never at the hotel. The decoration seemed outdated and there was a lack of utilities in the room e.g fridge.

I visited Ona Don Juan with my child and sister. The place is ideal for families and has a fun, relaxed atmosphere, but the customer service was disappointing. Staff were not very friendly or helpful, possibly due to how large the hotel is. There was no drinking water provided in the rooms, and towels weren’t changed during our stay. It has potential, but the service needs improvement.

HOTEL FROM HELL! HOOLIGANISM AT ITS FINEST!!||BOOM BOX CITY!||Be prepared for checking queue to be no less than 45 minutes.||Approximately 90% of the guest were yobs/hooligans who arrived by the coach load.||Called security first night as kids played “which door can we kick the hardest and longest.||Flooring - wooden planks move as you walk along them.||Bath was rusty and flaking, door was water damaged. Bedroom half painted. Outside chairs need throwing away - room next door climbed or reached over our balcony and took one of our chairs.||Sleep - you aren’t getting any.||Hotel staff generally polite,. Didn’t interact with guest (only spoke when asked a question)), most likely didn’t want to deal with complaints.||Holes in decking around pool - one appeared 3 days before we left and still there when we did leave.||Yobs ran about in the courtyard all night long, yelling and playing music.||Privatel organised parties (lasted all weekend) took over the whole of one end of outside area, and once their dance sessions were over the pool basically became theirs. ||Best part of this holiday……delaerture

We arrived late a night, exhausted from the journey. Inititally the individual working said he could not find our reservation. A few minutes later he miraculously found it. He then accused us of not having paid for our room. When we showed our receipt/proof of payment, he said it was insufficient proof. After much arguing, he said he would only let us stay the night if we gave him our IDs or Passports, where he continued to insist we didn't pay. He said there was no manager available at the time. We begrudgingly handed over our IDs, as we were desperage to sleep and had no where else to go. Our IDs were held overnight as leverage for a service we had already paid for. The next morning, when we went back to reception to attempt to resolve the issue, the receptionist was barely apologetic as she said, "He just didn't know how to read the system properly." She did not give us our IDs back until we asked for them. This is unacceptable and frankly inappropriate. Outside of terrible customer service, the state and ambiance of the hotel was appalling. All night long, people were screaming in the hallway, and in the pool. People were also banging on doors next to our room at 3 AM every night. There was no way to contact the reception as there was no phone in our room! There were dead bugs stuck to our ceiling. The bathroom door was water damaged and would not stay closed. The shower was full of mold. The TV and air conditioning barely worked. The bed was the worst bed I have ever slept in. The elevators are extremly slow. The bed sheets/linen and towels were often stained or had holes in them! There wars no queues or organisation to breakfast, wjere there was very little variety day-to-day. I found used gum stuck to the bottom of my plate. More than once I saw children picking up the buffet food with their bare hands, and no one did anything to stop it. I think it is false advertising to day that this hotel is 4 stars. The management does not care, the workers do not care. Do yourself a favour and find somewhere else nearby to stay in.