Ona Don Juan

The location is good rooms are basic but clean. This hotel is advertised as 5 star. We have been here a few times and only thing thats changed is new sun loungers and from 4 star to 5 star. Definately not 5. The first room we was given had one plug socket which we couldnt reach and no balcony. The food was same choice every day although the food was nice. Before when we stayed they used to mix it up every other day. The bar staff were polite and friendly. When we asked why pool bar wasnt open which it as been on previous trips told it was shut for good. Also roof top bar not open even though weather was lovely. Reception staff rude. Went to report concerns over the safety of floor round pool. Got told to go away as they were busy booking a group of people in and would get someone to look at it. The 4 days we were there it didnt get looked at.

Absolutely the worst hotel I have ever stayed in. The rooms were tiny, with cracked walls and a balcony so small only one person could stand. Sheets and towels were dirty despite replacements, toiletries were minimal, and the shower flooded the floor. There was no minibar, and soundproofing was nonexistent. Check-in was chaotic, with hundreds of guests overwhelming the tiny reception. Luggage storage was tiny — overflow was left outside or in a closed bar area. Lounge chairs were few, unappealing, and deteriorating. The outdoor pool was filthy, with dead insects, food, and wound dressings floating in the water. Only 30 fragile sunbeds existed for thousands of guests, with no parasols. The pool deck was dangerous, the indoor pool closed, and the rooftop bar advertised but locked. Rain caused flooding inside the corridors. Food was poor, repetitive, mostly fried, and vegetarian options nonexistent. Queues were enormous, like concert lines. Guests often had to eat standing, leaving dirty plates on counters next to supposedly clean cutlery. Hygiene was terrible, and the dining hall was freezing. Guests stole and reused cutlery. The hotel was overcrowded with unsupervised children and youths, who ran, shouted, and even tried to break doors at night. Staff were rude and dismissive; security was nonexistent. Wi-Fi didn’t work, and there was no entertainment. For the price charged, this hotel is a scam. Facilities, hygiene, food, and service are far below any reasonable standard. Avoid at all costs.

The hotel is massive but is poorly managed. The cleaning service is underwhelming, they only change towels. The towels and the sheets often have brown spots which is disgusting. All the balconies have a gap so you can walk into other people's rooms, so you can't leave the window open or anybody could enter. Also there the safe doesn't have a key. At least the AC works fine and the beds are comfortable. The position is really good. I wouldn't come back though.

My stay at this hotel was, without exaggeration, the worst and most degrading experience I have ever had in hundreds of hotels, ranging from 2 to 5 stars. The property dares to present itself as a 4-star hotel, but in reality, it does not even meet the most basic standards of a 1-star establishment. At best, it is a collapsing building pretending to be a hotel.||||⸻||||Check-in and reception||||From the first moment, chaos reigned. Every day, several buses unloaded hundreds — sometimes thousands — of guests at once, overwhelming the tiny, outdated reception area. The check-in process was absolute bedlam: endless queues, no system, no staff control, and absolutely no designated space to store luggage. The reception area became so crowded that moving through it was like fighting your way out of a packed metro station at rush hour.||||To make matters worse, there was not a single comfortable waiting area. No sofas, no chairs, not even a corner to sit down. Guests stood around with their suitcases piled in mountains, sweating in confusion, trapped in a suffocating environment. The atmosphere was one of immediate stress, disorganization, and total neglect.||||⸻||||Facilities and general conditions||||The entire property is crumbling. The hotel reeks of mold in every corridor and bedroom, the furniture is falling apart, and the décor is so outdated it could be in a museum of bad taste. The walls of the bedrooms were cracked, chipped, and full of holes, giving the impression that the building is on the verge of collapse.||||Soundproofing does not exist: every cough, every shout, every slammed door echoes mercilessly through the walls. Rest was impossible. The electricity was unstable to the point of danger — plugging in a simple phone charger caused power cuts.||||The outdoor pool was not just dirty, but disgusting beyond words: floating half-eaten apples, soggy plasters, and dead insects turned the water into a biological hazard. Only about 30 sunbeds existed for thousands of guests, most broken and unusable, and not a single parasol for shade. Guests were forced to roast for hours in direct sunlight, or to sit on the filthy ground. The pool deck itself was dangerous, with lifted planks of wood that could easily cause injuries.||||The so-called indoor pool? Closed for the entire duration of the stay. The “rooftop bar” promised in the brochure? Locked, inaccessible, and no explanation given.||||When it rained, water poured inside the building, flooding corridors and common areas. It felt less like a hotel and more like a sinking ship.||||⸻||||Rooms||||The rooms were a nightmare: claustrophobic, suffocatingly small, and with zero charm. There was no balcony, no terrace, and no view — only cracked walls and a window facing another wall. The sheets were stained, the towels supposedly “cleaned” were still dirty, and the only toiletries provided were two pathetic slivers of soap.||||There was no minibar or mini-fridge — a basic amenity in any proper hotel. The bathroom was a hazard: no shower screen or curtain, so water flooded the entire floor, making it slippery and unsafe. The air inside was heavy, stale, and unbearable.||||⸻||||Food||||The restaurant was by far one of the worst experiences of the entire stay. Food was repetitive, greasy, tasteless, and almost exclusively fried. Vegetarian options did not exist, not even upon request. Even plain rice was cooked with meat. When we asked for alternatives, staff simply refused.||||The chaos of the dining experience was indescribable. Queues to enter the restaurant stretched down the corridors and genuinely looked like the lines for a major concert or festival. Once inside, the atmosphere was unbearable: hundreds of people pushing, shouting, grabbing at whatever food remained.||||There were not enough tables. Many guests were forced to eat standing up, balancing plates on their hands, or leaving dirty plates piled up over the counters next to supposedly clean cutlery and glasses. Hygiene was non-existent. Tables remained filthy for hours, crumbs were swept onto the floor, and food was left smeared across the dining hall.||||Guests stole cutlery from each other and even fought over forks and knives. At one point, I saw people reusing the same cups for coffee, juice, and water because no clean ones were available. The air conditioning was blasting ice-cold air nonstop, so unpleasantly that many guests, including myself, fell ill during the stay.||||⸻||||Atmosphere and overcrowding||||The hotel was invaded by massive groups of unsupervised children, running, shouting, handling food with their hands, and turning the restaurant into pure chaos within minutes of opening. Peace was impossible at any meal.||||At night, groups of youths stormed the corridors, shouting, kicking, and attempting to break down doors — including ours. The so-called “security” was nowhere to be seen, and staff did absolutely nothing to control the situation. Guests were left completely unprotected and unsafe.||||⸻||||Staff, services, and “entertainment”||||The staff were shockingly rude and dismissive. When we reported the chaos, the receptionist sneered and told us “we should have known what to expect” and that “Lloret is always like this.” Instead of giving us the official complaint book, she handed over a loose piece of paper. Professionalism, empathy, and basic courtesy do not exist here.||||The Wi-Fi did not work anywhere. Entertainment was advertised, but none existed. The only time we saw music in a salon, we tried to walk in — only to be kicked out rudely by two aggressive security guards who said the party was “private.” Guests are treated not as paying customers but as intruders.||||Security in general was non-existent. Suspicious individuals wandered freely through the premises, and the sense of theft risk was constant.||||⸻||||Price and value||||The prices charged by this so-called hotel are nothing short of daylight robbery. The conditions are worse than hostels charging ten times less. Nothing — not the rooms, not the food, not the service — justifies the rating or the cost.||||⸻||||Conclusion||||This hotel is a disgrace to the hospitality industry. It is misleading advertising of the highest degree to present it as 4-star. In truth, it is not worthy of even 1 star. Decrepit facilities, revolting food, nonexistent hygiene, dangerous conditions, zero security, and rude staff make this not just the worst hotel I have ever stayed in, but one of the most disturbing travel experiences of my life.||||My only conclusion: this hotel should be immediately reclassified, shut down, and completely rebuilt from the ground up. Until then, it is a health hazard, a safety risk, and an absolute scam.

Hotel was very outdated, hard to believe it's a four star hotel. For example pool area has wooden patio that has broken planks, bathroom door and curtains were moldy and only one elevator was working and it was very slow. Voices can be heard trough very easily. Location is pretty good, short walk to the beach and restaurants. There was one woman working at the reception, who was not very customer service oriented, more likely rude even. Others were helpful.

I still don’t even know where to start, I haven’t fully processed this terrible experience yet. This was by far the worst hotel I’ve ever stayed at. When we arrived and checked in, we saw our room – the walls were damp, the plaster was crumbling, the furniture looked like something even my grandmother would have thrown away, the tiles were worn, the pillowcases and the bathtub were dirty. And instead of the double room we had booked, we got a room with three single beds pushed together – I was shocked. I felt like we just couldn’t stay there, it was such a horrible way to start our holiday, especially since we had travelled a long way by plane. So I went down to the reception, showed them the photos I had taken of all the issues in the room, and told them that I was really sorry but we needed another room because this one was completely unacceptable. They said they would try to give us a “better” room, but that it probably wouldn’t be much better, since the “new wing” was full. I showed them the pictures from the internet, and explained that our room looked nothing like those pictures and did not reflect reality at all. They replied that those rooms were in the new wing, and that I couldn’t get one there even if I was willing to pay extra. The staff themselves were not the biggest problem – it was really the room. Ants were crawling inside, there was no fridge, the safe didn’t work (the door was broken off). You could hear everything from the hallway and from outside, so it was impossible to get even two hours of uninterrupted sleep at night. On top of everything, the mirror in the room was cracked, our bed felt like an old, worn-out hospital bed, the walls and plaster were crumbling, and it was clear that no renovation or update of the furniture had been done in at least 50 years. We went down to the bar, and I ordered a drink. The glass I was given was filthy – it had brown, red, and white stains all over it, and there was even lipstick on the rim. The lack of cleanliness was characteristic of the entire hotel, which is a huge downside. At the buffet breakfast, the selection was extremely limited and exactly the same every single day, making it difficult to find anything that was actually edible. The unfriendliness of the staff and their lack of English skills were just the final straw. I am both disappointed and sad, but I felt I had to write this down and share it. I want to warn others not to make the mistake of booking this hotel. It is nowhere near a 4-star standard – I wouldn’t even give it 3. The pictures posted online are misleading and do not reflect reality.

The food was great but the service was very poor, on most days we were left with not enough towels, and there was a lack of security enforcement around the hotel. We did not get a single restful night| due to young people in the rooms around us bringing in substances such as alcohol and partying on their balconies and playing loud music on speakers, this was not stopped for hours into the night.||There also was a lack of activities available therefore we were almost never at the hotel. The decoration seemed outdated and there was a lack of utilities in the room e.g fridge.

Worst hotel I've stayed in, advertised as a 4 star but definitely not a 4 star. The decor is outdated, woodwork damaged and black, doors swelling from water damage. Cleaning of the rooms consist of making the bed and changing towels. Room not actually 'cleaned'. If you're on one of the top floors expect to wait 10 minutes for the lift to actually arrive. Felt like the English were unwelcome. When booking the hotel is shows the bar is open until 00:30 but if you go all inclusive this stops at 22:30 and then you have to pay for drinks. The staff come across rude and do not listen, for example when ordering a sex on the beach cocktail they just pour you a pre made warm concotion. The food was mediocre and the same everyday, it's not a restaurant, Felt more like a canteen. If you want a relaxing hotel this isnt the one, full of children that run around the halls of the hotel banging on the doors until the early hours. Everyday between 3-5 it felt like coach loads of school children arrived and spent the next couple of hours taking over the pool and constantly jumping/bombing in to the pool. Again if you want a relaxing hotel this isnt the one, they have football tournaments close by and this hotel is used by the football teams so a lot of children here and often unsupervised by any sort of adult. The pool isnt maintained, it's dirty with all sorts floating about in it, including plastic cups, at one point even witnessed a chair being used in it. The surrounding around the pool area is run down and broken, have to be careful not to fall through it in some parts. Whilst there we see part of it broken (hole in it) and it was covered over with a chair. The only good thing I can think of is the location, the beach is a 10 minute walk.