Ona Don Juan

The images on the sites are not nearly what you get. This is like a hostel with no room to even put suitcases. We had no aircon, no fridge, no chairs, no bedding and no aircon. The hotel was taken over by nousy, drunk out of control teenagers with mo respect for people at the family pool, lying drunk, puking in the pool, pulling pants fown to take photos.

We arrived late a night, exhausted from the journey. Inititally the individual working said he could not find our reservation. A few minutes later he miraculously found it. He then accused us of not having paid for our room. When we showed our receipt/proof of payment, he said it was insufficient proof. After much arguing, he said he would only let us stay the night if we gave him our IDs or Passports, where he continued to insist we didn't pay. He said there was no manager available at the time. We begrudgingly handed over our IDs, as we were desperage to sleep and had no where else to go. Our IDs were held overnight as leverage for a service we had already paid for. The next morning, when we went back to reception to attempt to resolve the issue, the receptionist was barely apologetic as she said, "He just didn't know how to read the system properly." She did not give us our IDs back until we asked for them. This is unacceptable and frankly inappropriate. Outside of terrible customer service, the state and ambiance of the hotel was appalling. All night long, people were screaming in the hallway, and in the pool. People were also banging on doors next to our room at 3 AM every night. There was no way to contact the reception as there was no phone in our room! There were dead bugs stuck to our ceiling. The bathroom door was water damaged and would not stay closed. The shower was full of mold. The TV and air conditioning barely worked. The bed was the worst bed I have ever slept in. The elevators are extremly slow. The bed sheets/linen and towels were often stained or had holes in them! There wars no queues or organisation to breakfast, wjere there was very little variety day-to-day. I found used gum stuck to the bottom of my plate. More than once I saw children picking up the buffet food with their bare hands, and no one did anything to stop it. I think it is false advertising to day that this hotel is 4 stars. The management does not care, the workers do not care. Do yourself a favour and find somewhere else nearby to stay in.

Food was excelent, rooms are ok. They clean room every day, and location was great.The one thing that left a bitter taste and cast a shadow over my vacation was the bartender at the restaurant bar. After a misunderstanding, he became very unpleasant and quite aggressive. He yelled at me and I believe he said some insults in Spanish. He was waving his hands and chasing me away as if I were a dog. I paid for my stay and the service there. Other waiters tried to calm the situation. I was with my 4-year-old child who got very scared and kept waking up throughout the night. The bartender is older, bald, and wears glasses. I think his name is Juan or Jose Niño, and he was the only unpleasant experience from my holiday and from Spain."

I came to the reception to ask if my room was available because I was told that sometimes the rooms get cleaned and ready before 15h, in fact I saw some people getting their rooms. I asked politely Tetiana and she didn’t even respond but showed me with blank face and rude gesture on time, meaning 15h, as if I’m stupid, when I asked again she repeated. Both her and Nandy didn’t want to give me the name of the manager, I’m so disappointed and would never recommend this hotel with this RUDE stuff, in fact I’ll probably post about all this on my social medias so people don’t get scammed like I did. Hopefully the manager will reach out to me and I’ll get at least an apology

I stayed in this hotel with my grandson who has autism. Upon my arrival at the hotel I emailed them asking for a early check-in. The email I received back saying it would not b a issue check-in early as I was on a early flight .I arrived at the hotel at 12 30 to b told that this is not the policy of this hotel to check-in early it was not a issue paying extra for early check-in. I was left in the lobby until 3pm till I could check-in. I finally got the key for my room .the room I had booked and payed for was a superior room. Got to the room only to find a French couple was occupied the room so back down to reception again. My grandson can't go in a lift so he had to go up and down 4 flights of stairs .they then allocated me another room this room was on the 3rd floor .got to the room it was not cleaned no beds made and it had a bath I had payed for a room with walkin shower .back down again to reception at this stage my grandson is getting very up set .they allocated another room to me on the 1st floor this room had been cleaned and it had a walkin shower no pool veiw looking on to a roof the balcony u could not sit on it as it was to narrow. After I unpacked I want to reception again to ask to speak to a manager the staff were so rude and the security guard thought he was manager he was so so rude also .no manger made any sort of contract .my grandson was in the children's swimming in 3 different occasions not a life gard to b seen in any of these occasions. On our ladt night in the hotel my grandson and myself were in bed as my grandson has to take meds to help him sleep we were in our beds watching a movie. I have to stay at this stage our room door was locked from in side the room .the next min our room door burst open to 4 spainish guys staying in our room .not alone did I get a fright my poor grandson was so up set .so I had to get dressed go to reception Again not as much as apologia. Back up to our room. To find my key was not working back down again to reception. They reactivate it .back up to tge room where my grandson was making sure the balcony door was locked then he got tge stand our suit cases were on to put them to the door and he also got a chair to tge door. How could someone gain access to our room when we had the door locked .the next day Again I asked to speak to a manager I told them I would b sitting in the lobby till 6 pm no manger came near me.i sent the hotel manager a email yesterday yet again no responses I had asked for a full refund for my stay .I was in the hotel for 3 nights thank god it was not any longer .in my opinion stay clear of this hotel. The only staff they were nice were the cleaners. All the rest of the staff were so rude no helpful in any way .

Apparently it has 4 stars and the rooms are old and dirty, the bed linen is dirty and very old. The Internet is bad. The food is excellent and varied, all praise for the chefs.

Good location, the same food every day (including raw meat), dirty rooms, bathroom smells like shit, cloged shower drain, accused of damaging fire alarm (we weren’t in the room at time), slow elevators:(

Unfortunately I only read the reviews after we had booked the hotel. ||Have given it a score of 2, but i'd say its a 2.5. Room was OK, everything was clean, beds/airco were surprisingly good & the maids came every day. Check-in was OK, but we had to wait until 3 to check-in, a few more smiles at reception would help!. In fact more smiles from the staff in general would help, but I understand why they are as they are.||We only had bed & breakfast, breakfast was OK but not great. Some days the ran out of sausage & bacon even before 09.45. It's OK if you get to breakfast early, I'd recommend being down there before 9 o'clock, at least then its not so busy & most of the younger end have not got up yet so it's relatively quiet.||The worst thing about the place is the big groups & I mean big groups, average age is between 17 & 24. They're there to party & you certainly know about it from 4 till 6 in the morning when they start to crawl back to their rooms, it gets very noisy, but considering some of the reviews I have read since we got away quite lightly as we were only woken up 3 nights out of 8.||Pool area is OK, again earlier during the day. But when the younger end finally descend it starts to get very busy & loud. The lifeguard should be doing more to stop the idiots diving, bombing & flipping into the pool with no regard for anybody but themselves.||Would I return, probably not, I do feel sorry for some of the staff as they do try their best. But the attitude of the younger guest spoils it.