DonJuan Resort Affiliated by FERGUS

Nice hotel great location near bars and restaurants. Food was amazing fresh and tasty with lots of variety. Small pool but only 10 mins from beach. Rooms clean plenty of room we had a twin and added a bed for a third. Balcony small but ample overlooking the main road.

Should be 1 star at most. We travelled as a family group, 5 adults and 1 child on All Inclusive package. We had 1 superior room for 1 adult that did not have a pool view (there is no superior rooms with a pool view if you book as a single traveller) and 2 standard double rooms with pool view. This hotel needs a complete update and review of the clientele they want to attract. Some areas are dangerous and I don’t know how they are allowed to continue to operate. Out of 7 days 5 were absolutely a nightmare as there were 100’s and I’m not exaggerating there must have been about 500 or more kids there and it was awful. They were dive bombing in the pools, meal times they were taking whole trays of food, they were in the pools at 4am in the morning, running and screaming throughout the hotel and corridors, the adults in charge were just sitting by the bar drinking and smoking! Apparently this hotel caters for large kids groups for sporting events around the area throughout the year. It was awful, we couldn’t get anywhere near the pools and couldn’t use the restaurant either! ||Pros:||Location is very central|Always lots of very hot water|Room cleaning good considering the poor condition of the rooms|We used the hotel baby cot which was a brand new travel cot|Despite arriving 4 hours before the 3pm check in, we were given 2 out of 3 of our rooms early (but obviously not the All Inclusive bands until 3pm)||Cons:||Hotel caters for very large groups of 8 to 15yr olds |Very few staff|No security at all to stop kids running a muck in pools, restaurants and corridors |Superior rooms have better decor but constant drain smell|Standard rooms are very dated with dangerous balconies and damp|No air conditioning working until July |Family & child's pool area not accessible for the disabled or pushchairs |No bar open at family/Child's pool area so long way to go for a drink|Roof top area closed |Sun beds old, dirty and very uncomfortable, you cannot adjust them either|No pool towels|Graffiti on corridor walls, doors and lifts|Pool surrounds dangerous with broken decking and torn fake grass|Alcohol contains little or no alcohol, chemically induced|You are only allowed 1 small plastic cup of any drink per person a time (if you are a couple/family then everyone has to fetch their own drink), this can take 20mins to get 1 drink as there is a single queuing system in place|Daily snacks available in restaurant is extremely poor and not available as advertised |Clientele is 90% aged 18 yrs to 20 yrs, not suitable for families or 25 yrs plus|Entertainment is very poor at night and nothing during the day|Children’s mini club is non existent |For British people the TV has just 1 British channel - BBC World News only|AIl Inclusive only available between 10.30am and 10.30pm|Air conditioning in the standard rooms does not work|Electrics tripping out if you use the built in hairdryer in bathrooms|Some bar staff are rather abrupt, the blonde woman and old man do not like serving All Inclusive guests

I spent approximately two weeks at this hotel. The rooms are adequate but unremarkable. The location is convenient, being close to both the beach and the stadium. The standout feature, however, is the exceptional staff, particularly receptionist Wojtek, who was incredibly helpful with my inquiries and efficiently resolved any issues I encountered

They are very disrespectful to the guests. One man in the reception pushed me into the reception table. The same man also hit my friend in the head. The room cleaning was horrible. The bar was okay but if it wasnt free i would have hated it. The aircon didnt work. Everybody thinking about coming here 100% shouldnt

We were there 5days in September on Prom Excursion, everything was fine except waiting for Check-in. Hotel location is in the centre of Lloret de Mar. Restaurant is on the highest level, great offer of food for everyone (vegetarians, vegans, gluten free food). Rooms were clean, on the first floor you have extra games. There are 3 pools. 5min to the Beach. Markets are also in the near.

The food was terrible, the chicken wasn’t even cooked enough. The pasta and chicken have no flavour. Right now, I’m just praying to God I don’t get Salmonela.

Wery bad and security guards was disrespectful towards me and my friends and service for the room was not good. And the ax does not work the walls had mold

Horrible, we couldn’t enter our rooms until 2:30pm if we came at 2:28 they wouldn’t give us the keys. When we finally got the keys and entered our room the horrible stink hit us right in. We told them about the smell and they thought it was the floor not being cleaned well, they cleaned it barely and the smell was still there. We couldn’t figure out where the smell was coming from, we came to idea to smell the beds as if it was very strong when we were lying on them. We turned the beds upside down and we saw that they are moldy. We told the stuff about it they were very rude and they said they couldn’t smell anything, even when they saw the mold. Stuff VERY VERY rude, the cleaning lady stole my shirt, the shirt was literally over the bathtub and it was not being mixed with towels. When we realized the shirt was missing we went to reception and they told us to come the other day early in the morning when the manager of the cleaning ladies was there so she can tell me about it. We came the next morning the main (manager) cleaning lady was very rude about it as well, she was so frustrated that i just asked whats up with my shirt, they told us to come in the night to see if its back from the cleaning. We went to the reception at night, there was short hair blonde woman she was the rudest of them all, she didn’t let us even talk or say anything she was just rolling her eyes at us and cussing us in spanish, she was making some faces and literally throwing her hands in our faces and said she can’t do anything about it and she told us to come next morning again because “it needs 24hrs to wash”. We came the next morning and they told us that they didn’t find anything and again to come the next day because of the washing cycle.🤔 In the end i never got my shirt back. The cleaning lady also entered our room whenever she wanted.||The pool opens at 9am not 8am like it says on the door, the pools was never cleaned for these days that we stayed in, cold water, the staircase barely functional.||Kitchen, people fighting for the croissants in the morning and coffee machines. Same food every day, overall i would give it 4/10. ||Now about the room… i don’t even know where to start. Bathroom crazy how dirty it is, the taps are disgustingly dirty and moldy, the shower window as well, mirrors, shower head broken… The curtains are burned on some places because of the cigarettes, bed sheets yellow and dirty, cover sheets also burned from the cigarettes. Balcony dirty, only one chair, the hard plastic that’s supposed to be “balcony” is literally cracked up, there is grass growing out of the edges of the balcony, moldy ceilings, no light on the ceilings just lamp on the table and two above the bed. Walls are dirty , paper thin u could hear everything that others are talking. For a 4 star hotel i would give this 2.