DORMERO Hotel Halle

Dormero, DORMERO so good they make you pay twice. I stayed in this hotel in December and was charged twice. I emailed them the day after my stay and two months later I am still waiting on a refund. I understand how a mistake can be made but to have no urgency to correct it is totally unacceptable. The hotel is in a good location. Comfortable but maybe in need of decoration. Rooms are spacious and old style.

Rooms are in normal size. But too old building. Location is great. There is Anatolia Cuisine near the hotel. Anatolia was great 👍 delicius food and great staff

The location of the hotel is excellent, but the rooms had a bad odor. While the rooms themselves are spacious and nicely appointed, the unpleasant smell detracted from the overall experience. Additionally, check-in was problematic, as our room wasn't ready until 4:30 PM. On the other hand, they are strict about check-out times and charged extra for an additional hour.

I had to cancel my room due to a cancelled train. The handling of the cancellation was dismissable by the hotel. They charged the full amount although I gave them a timely call and email. I would have accepted a cancellation fee but there was no willingness or help at all.

Very sweet and cosy hotel. Rooms are clear and big. Service is awesome, so sweet and nice people!✨ Happy about this decision.😇

I really like 'classic' hotels: sweeping staircases, uniquely shaped rooms, vintage furniture, slightly creaky hallways etc. Dormero fits the bill.|but....|Hospitality is key.|I arrived at the hotel at 23:06. I was told I had no reservation. After insisting, I was told that my reservation was cancelled because I was too late, the desk closes at 23.00, and why did I not know that. I tried digging into my high school German to apologise, but was then confronted with the fact that I may not refer to the desk clerk as 'Du', but should use 'Sie' (I remember this, I should have used 'you' (Sie)) instead of 'you' (Du) as a matter of politeness). Then she complained I had a 'foreign' phone number so she couldn't contact me to check if I was coming (I am a global traveller, but have a phone from a neighbouring EU country. SMS/whatsapp/phone calls all work.)|Anyway, it took at least 15 minutes for the clerk to 'retrieve' my reservation and get me the key. |some background about my role in this.|I looked up the hotel on the largest hotel website, but booked on the hotel's own site. Why give more money to the platform. So, you think the hotel would value my consideration. I received the email confirmation and just checked quickly that the date was correct. I was planning to check in to the hotel before my business dinner at 19.00, but my train arrived an hour late, so I had to run to dinner. This stuff happens, and you hope that accommodations can accommodate this.|I have come across hotels with early desk closing. They always mail or text separately that this is the case, and then describe how to enter hotel of pick up key after hours (ever heard of a key-code entry system?). |Anyway, next trip I may book the corporate box hotel and skip the quaint. A pity.|

Absolute disaster. Arrived in the evening on a business trip only to be told that there was water damage to some rooms, and the hotel had decided to relocate me to an alternative hotel over 20mins away by taxi. Domero first only offered to pay the taxi to the new hotel, and only when I insisted they agreed to cover the cost to return to the city the following morning. Whilst waiting for the taxi to transport me to the new hotel, at least two customers arriving after me were able to check in and get a room. No explanation could be provided for why I was not able to receive one of the vacant rooms. Further, the new hotel was in an industrial area with no dinner options nearby. The Domero staff insisted there was a restaurant at the new hotel, however this was not the case and the only option for dinner was to order a delivery pizza. Will never again book this hotel despite regularly travelling to this area.

The location is very good/central, but I found it hard to believe that this was a 4-star hotel. I think I have stayed at better 2-star hotels. The rooms are very old and in need of maintenance: the floor is falling apart, many of the lamps in my room did not work, and the AC did not work either (the room was very warm). The front desk has very limited hours, and is not manned otherwise. Good luck getting into the hotel if you forget your key and arrive after 11pm. They seemed very annoyed every time I tried to ask them a question.