Dormy Club Karuizawa

Great hotel, and fantastic hospitality! Very clean Highly recommend. Would specifically appreciate the efforts of the person at the reception. We were only 2 minutes early to the shuttle bus departure but it had left by then, unfortunately. He graciously offered to drop us by car to the train station. Also took a farewell picture for us. Thank him for that! Other staff also very welcoming. Would stay again!

This hotel is great , it provides good service and the staff is very friendly, my cousins, siblings and I played with the staff. The room is small but comfortable and the onsen was nice cozy. I would definitely stay here again if I come to Japan.

Thank you very much to the staff at Dormy club for making our stay exceptional. Its not easy as foreigners with an infant travelling around Japan, but the staff went out of their way to make out trip as good as possible! The restaurant food was delicious and onsen baths such a treat! Thank you

We went here last year for the first time, the staffs performance was awesome, very impressive, then we decide to come here again this year. Same atmosphere, same friendliness, everything is super. They have a lot of special services that does not mentioned on the internet, like the surprise for guests. If we make a stay in Tokyo or Osaka's 5 star hotel, we would just say thank you, but consider their charge, we would like to say it is much appreciated. Hope we could stay at least once a year in the next decade , lovely : )))

We felt welcomed the minute we stepped in. Staff were really friendly and lobby deco was cozy. There was a special present for the kid making here really happy. Ladies can take their pick of sample pack skin care products. We found a little logcake in the fridge when we went to the room and free popsicles outside the hotspring. Really appreciate the heat packs that the staff pass to us everytime we went out too... This hotel went out of the way to make th guest happy and comfortable.

The room was very clean and comfortable. The bathtub was large and there was a nice private wooden deck. This hotel is very child friendly and the staff give topnotch service.

It is very good hotel, the staff and manager are so polite to customer. I went to this hotel and stay in there by one night and celebrated the anniversary date. Manager arranged the gift before we left. Even though we have some communicate problem on language, the manager is so honest and patient that we feel his warm-hearted. Finally, we drove the car leaving the hotel, he was so polite to wait us leaving the hotel until our car was disappeared. If you would like to book the hotel in Japan, I do not hesitate to recommend this hotel.

A very warm welcome of shuttle from railway station and a surprise cake at room. Hot spring spa besides the room is very convenient, clean and quiet. Ice bar is also supplied with different favours! Dinner and breakfast is also very nice!