Dormy inn PREMIUM Hakata Kyanal-city

Having just come from a regular non Premium Dormy Inn, there is a difference in room size, amenities, and breakfast spread for the extra you pay for Premium. Location-wise, there is a subway exit (Kushida Shrine station exit Number 7) and a bus stop located at the entrance. Very convenient. The breakfast spread has a big variety but there are limited seating. The women’s onsen has cold and hot pools indoors and one outdoors. If you feeling aches from travelling, I highly recommend the massages from Matchi-Miko (i think that’s her name). My husband and I both had the 40 min massages in our room and felt refreshed. The masseuse has strong fingers and knows the right pressure points. Suggestion for hotel: it would be nice if you could carve out a space for a massage room. This will the masseuse to work safely and with proper massage table/bed. I noticed the lady had to over bend when giving us massages.

Not sure there's much "premium" about this hotel. The rooms and furniture exhibit signs of aging, despite being quite comfy. The big plus of the place is the spa, otherwise it's just a hotel with fairly small rooms and few amenities. They try to compensate for that with free snacks, but it barely helps. The location is up to taste: except for Canal City, there's not much around, and to most significant places of Fukuoka you have to travel. Fortunately, there's subway right in front of the lobby. I'd assume it's a proper place to stay during work trip, but not like for leisure or tourism

The room we stayed was quite small. With a double bed inside the room, there was hardly any room for us to move around. The room was smelly and I suspect they do not clean it too often. It was definitely not worth the price we paid for. We also asked for changing to a twin room but it could not be entertained.

Good breakfast and onsen. But the rooms are too small for a Dormi Inn, which carries the Premium label.Overall, we love this chain for the quality they provide and the onsen in every hotel.

Very convenient location, right in front of subway station and 1 station away from Hakata Station, canal city hakata is just across the street, yatai stalls all walking distance from hotel, lots of shops around the hotel, the onsen was wonderful!

The hotel is clean, staff are friendly and helpful. Onsen is my favourite and it’s very nice and clean. Love their evening free ramen too. We also use their laundry a few times cos of the sweated clothes and their detergent smells really good!

The location is convenient and we love Dormy inn and everything. The onsen, breakfast and free ramen supper. Dormy inn never fail us.

The hotel offer great amenities. The onsen is great & is a nice surprise. We enjoyed the free ramen, ice cream bars and yakult, especially after the hot bath. There is also washing machines with washing liquid for use for free. The price of the room is a bargain considering the free amenities. The location of the hotel is very convenient with a subway entrance just in front of the hotel!

I used to be a big fan of Dormy Inn and we stayed in all Dormy Inn in Kyushu for our previous trips as possible. Since we were happy with Dormy Inn Gion before, i told myself Dormy Inn Premium Hakata should be good or even better because they called themselves 'PREMIUM' Wrong...very wrong. We had difficult time constantly with the front desk whenever we requested them to make restaurant or any reservations for us. We were asked repeatedly whether we were hotel guests and our room #. They eventually made the calls for us however i can tell they were not willing to call and they didn't want to understand how difficult for non-native speaker to talk to Japanese restaurants there. Although i had written down everything they need to make the reservation for us over the phone, obviously that 2 mins call was very annoying to them. PS I had no problem with similar requests in any other Dormy Inn/hotels in Hakata and/or rest of Kyushu. Same thing happened when we asked for extra pillows and they were not aware the ones in the room were way too flat for non Japanese guests. Used the desktop at the lobby to check my personal email. Guess what? my Gmail account was hacked the next day! The package receiving was restricted to minimum as possible while it was perfectly fine without limit in Dormy Inn Gion 18 months ago (these 2 hotels are only few blocks away under the same chain!!) At last, the hotels also refused to keep our lagguage for couple weeks while we traveled around the rest of Kyushu. It was ok again in other Dormy Inn. But this one strongly refused to do so although we were willing to pay storage fees. The alternative offered by them was to ship our luggage only. We ended up taking them all with us and filled our rental car with suitcases. At that point, enough is enough, i cancelled our reservation to move us to different hotel for the last night in Hakata 2 weeks later. I don't want to stay in this hotel ever again!! If you want a hotel located in a great location but NO request on anything, this would be the one for you. Otherwise, don't count on them or you would feel very frustrated the entire time.