Dorsett City Hotel

I stayed here on a work trip and I really have to say was a fantastic experience. The hotel is beautiful and the staff so welcoming. The rooms spacious and clean and warm. The food in the hotel was really nice and such a great variety. The hardest part was choosing what to eat. Food was also quick which I liked as we were hungry from travelling. Restraunt is also 24 hours which I think although I didn't need it is really handy to have if you are travelling late. Would definitely recommend and hope to be back again soon. 5 stars

Arrived to check in with a slightly chaotic reception. Several police officers present and a family with buggy u able to enter as key not available for non revolving door. Room comfortable and hotel clean and pleasant. Shower door leaked in both rooms. Plentiful numbers of staff but didn't feel the same welcome I had in a similar standard hotel nearby.

The room was lovely and clean, with a great view. Apart from the rooms, we felt it was lacking. There was no lounge. The club on the top floor is run separately from the hotel, so you have to book a table in advance to get in, the doormen were a bit snobby and impolite. The music is so loud you can hear it from the ground floor. But the rooms seemed to be sound isolated. Point is, on the weekend you’ll find a long row of people in the lobby trying to get into a club. The hotel restaurant’s food (vq) was absolutely terrible. Like, really really really terrible. Really disappointing.

It was a great service. Happy I stayed there I was pretty central and was able to get around quiet quickly. This hotel is located right next to “Aldgate” and 10 min walk from Liverpool station! You are about 15 min walk from Shortditch. This hotel has a really good rooftop bar, drinks excellent. The breakfast restaurant needs a makeover but the service nice and polite.

Rooms are old and outdated. Carpet in the room has stains that are Obvious. No ironing boards/irons in rooms. Which is annoying as a lot of professionals stay here. On arrival no complimentary waters. Was sent on request - waited an hour. Very hard to reach the main line front desk. During my busy day, I called 13 times, with no response. A little frustrating. Food in restaurant was OK. I would recommend to eat out. Bar was good. Staff were attentive.

4.5/5 Great hotel, just a few nitpicks: The rooms are not big enough to accommodate two single beds unless you are close friends and weren't configured as such when we arrived, the included breakfast menu is limited but my omelettes were good, and the shower door opens outwards so the floor is always soaked after a shower with barely any space to put stuff on the vanity. Otherwise, great staff, comfortable beds and steps away from Aldgate station. Wouldn't hesitate to stay here again.

Stayed for 2 nights May 22. The room was OK, but the pre arrival communication was not great. We were celebrating a special occasion and I asked for items in the room ( was willing to pay, not freebies) and they declined. The check in was average at best, no smile, no welcome the lady had no personality. Breakfast on day 1, they took the order wrong and the tea was served with hot frothy milk. We booked to go to their rooftop bar which was excellent no complaints. Breakfast day 2 we came down at 8.30 and the queue was past reception so we didn't have time to wait. The 3rd lift was blocked off for the bar use and we had to carry heavy luggage down several flights of stairs as the lifts were slow, and full. The checkout the lady was plain rude.. She didn't ask how was your stay, she didn't ask if I wanted a receipt, just "do you need anything else" .. I mentioned our minor complaints and she simply shrugged. Overall a pleasant enough hotel in a fab location but the staff need some training on basic customer service.

Lovely, clean hotel with contemporary decor and mini fridge. The bed and pillows were comfy so I had a good night's sleep. Excellent food is served 24/7 in the restaurant and prices are not too extortionate. The Hotel is located right next to Aldgate tube station, which is handy. And there is a Rooftop bar on the 14th floor. We wanted to swap a double room to a twin but there was no availability, and they had no pull out or portable beds available, which was disappointing. Customer service was average, rooms are a little small and there is no information about hotel services or menu in the room. However, I would definitely stay again.