Syeda Arshiya F.
Google
I’ve ordered from this restaurant multiple times, and my experience so far has been extremely disappointing and unacceptable.
I placed an order online through their official website around 12:40 AM, well before their listed closing time of 1:00 AM. The website was still accepting orders, and to be sure, I even tried calling the restaurant to confirm if they were still open — but no one answered. So I went ahead and placed the order.
However, after placing the order, the restaurant refused to prepare the food, saying I shouldn't have ordered so late. They also refused to issue a refund, blaming me for ordering close to closing time. I'm sorry, but how is it the customer’s fault if your website is still taking orders? Either update your system or ensure your staff is attentive. This was not my mistake — it was the restaurant's negligence.
If that wasn’t enough, I had another incident where I placed an order for pickup, and the staff told me I had already picked it up — when I hadn’t even been to the restaurant yet. I asked them to check the CCTV footage, and only then did they agree to give me a refund. Again, instead of verifying first or listening to the customer, they jumped to conclusions and tried to brush it off.
To make things worse, when I previously ordered a mango lassi and sada dosa, I found a fly inside the mango lassi. I informed the cashier, and they said they could only offer compensation, not a refund. When I went to the restaurant to show the photo as proof, two staff members (chefs working front at night) accused me of lying, saying “this doesn’t look like our mango lassi and that's not a fly” I even showed them the cup with the Dosa Boys logo clearly visible, but they still insisted the drink wasn't theirs Even then, they said that It looks like our cup but the drink is not ours— which made no sense.
Instead of acknowledging the issue and apologizing for the clear lack of hygiene, they became defensive and accused me of lying. One staff member even said, “No one else has a problem, only you,” and that “this is the last time we’re compensating you.” in a very dismissive and rude tone. I felt disrespected and insulted as a paying customer. I’m not asking for free food — I paid for it, and if something is wrong, I have every right to raise a complaint. I live and work nearby, and I always support local businesses. But if I experience a genuine issue — especially with hygiene, I will absolutely raise it.
Honestly, I’ve had multiple complaints about this restaurant in the past, but I never bothered to leave a review. But after this level of unprofessional behavior, denial of responsibility, unhygienic food and customer-blaming, I feel it’s better to share my experience here rather than trying to reason with staff who are clearly not willing to listen.
If you’re running a business, take responsibility, fix your system, and treat customers with respect — especially when we’re paying for the food. Pointing fingers at regular customers and calling them liars is not the way to handle issues.
I hope the management takes this feedback seriously and trains their staff to handle such situations with more professionalism. Mistakes can happen — but how you handle them is what really matters.
