DoubleTree by Hilton Amsterdam - NDSM Wharf

Our stay at the DoubleTree by Hilton at NDSM Wharf was a pleasant surprise and a great value overall. The concierge was exceptionally friendly and gave us several helpful tips for getting around, especially recommending the ferry into the heart of the city. The ferry runs every 15 minutes and, thanks to Amsterdam’s excellent public infrastructure, is completely free to use. This made reaching the vibrant city center both easy and enjoyable. The breakfast offered a good balance between quality and price, with a satisfying selection of fresh options. Our room and bed were on the smaller side, but very comfortable, and the view overlooking the shipyard district was truly special. The surrounding area has a strong artistic and cultural vibe. While the neighborhood might appear a bit rough around the edges at first glance, it is full of creative character and hidden gems if you explore with open eyes. Street art, local galleries, and quirky design shops bring a unique charm to the Wharf. Despite the lively surroundings, the hotel itself is very quiet and peaceful, allowing for a relaxing rest after a day in the city. We felt safe throughout our stay and appreciated the good price-to-quality ratio. A rare bonus for Amsterdam: a parking option within walking distance. All in all, a great base for exploring both the alternative and central sides of the city.

Nice hotel in Amsterdam ! Not in the city Center but easy to reach from the central station with the free ferry. The rooms are very nice and well designed. We can definitely recommend the hotel. Especially if you are looking for a hotel for a good price, but still close to the city Center.

DoubleTree by Hilton Amsterdam - NDSM Wharf is a stylish and modern boutique hotel. From the moment we arrived, we were greeted with warm cookies, which was a thoughtful and delightful touch. The atmosphere throughout the hotel feels contemporary and welcoming.||Our room was located on the first floor and was quite spacious, much more so than we expected. The design was clean and comfortable, making it easy to relax after a day of exploring Amsterdam. One small downside was the occasional presence of a couple of fruit flies, which seemed to come from the bathroom drain. It wasn’t overwhelming, but it did pop up from time to time, which I suspect may have had to do with being on the ground floor.||Aside from that, the experience was very positive. The staff, especially at reception, were incredibly courteous and helpful. When our room wasn’t ready at check-in, they gladly held our luggage so we could head out and enjoy the city without any hassle. That level of service really stood out and made a difference in our overall experience.||I would definitely consider staying here again on a future visit to Amsterdam. Next time, I’d probably choose a room on a higher floor, just to avoid any potential drainage issues. Overall, it was a very pleasant stay in a well-run and thoughtfully designed hotel.

I absolutely loved this hotel! The view from the room was just incredible honestly, it might even be a downside if you’re planning to explore Amsterdam, because you just won’t want to leave the room 😄 The bed faces the window, and I could’ve spent hours just looking out. The reception staff were super friendly and helpful. Housekeeping came every day, and I really liked the convenient control panel in the room where you can press “do not disturb” or call for cleaning such a nice touch. It takes only 15 minutes to get to the city center by ferry, which is a great experience on its own! Beautiful views and a fun little ride across the water. I had breakfast at the hotel a couple of times it was good overall, but since I don’t eat meat, I found the vegetarian options a bit limited. Overall, I totally recommend this place especially if you’re looking for a hotel with a stunning view, great service, and a unique way to get to the city center 🙌

The rooms are modern, clean and well kept, even if a bit small. The location is ideal, away from the crowds, but very easy to reach with the free ferries from the city center. Breakfast is pretty good. Water view rooms have amazing panoramas over the water and the skyline.

While we only booked for one night, we would have liked to stay the whole week. Very nice views from room, super nice and thoughtful staff. We didn’t get to enjoy breakfast as we had an early train. A little out of the way but free ferry service to the wharf is perfect. Thank you! We appreciate your hospitality.

As a Lifetime Diamond Hilton Honors member, I’ve experienced Hilton properties around the world — but nothing prepared me for the shockingly poor service my daughter and I received at this hotel during our stay from 15–17 June.||||This trip was a short reunion with my daughter, who is studying in London. I added her name to the booking, as she was arriving before me. I even called the hotel ahead of time to confirm this arrangement. Unfortunately, I was met with what I can only describe as cold, inflexible, and hostile service from a man at the front desk who claimed to be the General Manager.||||He insisted my daughter could not check in without me physically present, despite her being listed on the reservation and having my full authority. When I asked why the Hilton system allows guest names to be added if they can’t check in, he simply ignored the question and repeated “those are the rules.” His tone was curt, dismissive, and entirely unwelcoming — not just for a Diamond member, but for any guest.||||When my daughter arrived at the hotel, she was met with the same hostility. The same man refused to speak with me over the phone (while I was at the airport in Dubai), and only allowed her to check in after making full payment for the entire stay — but not without a final jab: she would not be entitled to any Diamond member benefits unless I was physically there.||||The whole ordeal left my daughter feeling deeply uncomfortable, unwelcome, and frankly, discriminated against. I would have switched hotels if she hadn’t already paid upfront. I finally arrived later that night, and we completed our stay without a single Hilton benefit or acknowledgment of our loyalty.||||I’m honestly horrified that this man — allegedly the General Manager — is the face of the hotel. His behavior was the rudest and most aggressive I’ve encountered across decades of Hilton stays worldwide. Instead of representing the brand’s values, he came across as a power-tripping gatekeeper lacking basic hospitality skills, let alone any appreciation for loyal members.||||Despite writing to the hotel as advised, we never received a response. This makes the whole experience feel even more dismissive and unaccountable.||||Needless to say, I will never return to this property, and I urge Hilton management to retrain their staff — particularly those in leadership positions — to treat guests with basic courtesy and respect. No guest, and certainly no young woman traveling alone, should be made to feel this way at a Hilton.

We stayed at this hotel 10 years ago when it had been fairly new. We enjoyed our stay enough to say next time in Amsterdam, we would stay again. We still enjoyed this hotel for its cleanliness, service and pricing. It is so easy and convenient to get to central Amsterdam by catching the frequent ferry. Since our last visit, the area has been developed with many restaurant options. We found two great ones!|Two minor issues, power failure shortly after checking in and on our previous stay had a nicely appointed room with floor to ceiling windows. We opted for top floor expecting similar, which unfortunately has a different, less than functional design that is cramped. Also, the windows can be opened, but a metal grate over the windows prevents a great view of the city. We will stay again, just request the floor below.

The hotel is located in an (artsy-f*rtsy) neighborhood which looks sketchy but has really been 'gentrified.' Parking is initially an odd challenge. The hotel is contemporary 'mod.' The desk clerks are sitting... behind desks, and are courteous and helpful. Do you need to purchase a water bottle? They have them. Do you need an adaptor, you can rent or purchase. Do you need an umbrella, they've got them. Parking is an extra charge. Ask about the breakfast buffet charge. You need your room key to access the elevator. The room is tiny but well designed. The bathroom is generous and the shower luscious. The windows can open for fresh sea air. The bed, linens and pillows are comfy. There is a mini fridge & espresso machine. The TV is the odd man out. WAY up above the bed. I very much enjoyed my stay.

I picked this DoubleTree because I wanted to use my Hilton points while staying in Amsterdam last month. This DoubleTree was a lot less expensive than the DoubleTree near the Centraal train station. The reason? This NDSM location is a bit removed from the city center. You have to take a free ferry to access the NDSM Werf (Wharf) area. Luckily, the ferry has a large indoor section, because the weather in Amsterdam is often rainy and/or very windy. The staff at this DoubleTree was fantastic. They were always willing to provide extra DoubleTree cookies from their cookie warmer when we requested them. They also provided extra towels, bar soap, and wash cloths when we asked for them. We had a first floor room right behind the front desk, which was super convenient for entering and exiting the hotel. It was very quiet and we slept well. The room came with an extra roll-out bed. The hotel restaurant ("Brooklyn") served delicious lunches and dinners. It was a great choice when the weather was bad and we didn't want to venture out to the other NDSM restaurants (there are several nearby). We did not try the breakfast buffet, since it added a lot of cost to the room. Instead, we had coffee and pastries at a nearby NDSM coffee shop ("Carroll's"). We would definitely stay at this DoubleTree hotel next time we visit Amsterdam.

DoubleTree by Hilton Hotel Amsterdam - NDSM Wharf is one of the more reasonably priced Hilton-branded properties in the dutch capital, It generally works out 100€ a night cheaper to stay here, compared to the Doubletree at Central Station alone, which is right across the river. Room rates regularly seem to average out at around 140€ at this specific location, but it is easy to get a cheaper deal with flexible dates. The location is great to save some money, but you're reliant on a free ferry taking you to Central Station, the ferry only takes 12 minutes but at non-peak times (during the week), they can run at frequencies of one per half hour, which is annoying if you miss one, or have to run back and get something. It is quite a small hotel, so capacity is limited, and they do not have suites, there is a selection of Deluxe and Superior rooms though, so I didn't have a problem getting an upgrade as a Hilton Diamond Member. The lobby and check-in area are very cool, with chilled hipster vibes, you can sit down in a comfortable armchair while speaking to the staff at reception, which was particularly comfortable to me, checking in after midnight due to the late arrival of my Eurostar. Due to arriving late a night, I was unable to request an extra bed for my guest, and the staff member at the front desk was not very accommodating, granted it was late in the evening and he appeared to be working alone, but I'm not sure why he would knowingly let her sleep on the floor. The following day, I was told we would have to change rooms anyway, meaning we had to pack and unpack, so it would have been better to have been put in the new room straight away. All other staff members in the hotel were excellent and couldn't do more to help and make my stay as much as possible, dealing with any request that they would be able to. I preferred my first room - it had the same vibes as the lobby, it might have been small but it seemed different to any hotel room I had stayed in with the Amsterdam art theme, the only flaw would be how small the room was and the lack of storage space - there was a small desk and other no tables in the room, the only bedside table was built into the headboard, so not the best space to store a glass of milk! That being said, I did appreciate the extra storage space, bedside tables and sofa, in the upgraded room and it was rather comfortable, but it just felt a bit annoying how they took so much effort into designing the other rooms to make them different and stand out from the crowd, and it felt like this one got left behind. PRO TIP: Housekeeping and Maintenance are not 24-7, and generally seem to leave between 4 and 5 pm, so if there's a problem, you need to get it fixed early on, or you'll need to wait until the following day. This was particularly troublesome for me as I did have issues with the safe not working, flickering light and on one occasion maintenance forgot to turn up, so I had to last another night in a dark room. My second room was much larger, but in terms of appearance, it felt boring and plain, even though a Superior room would be ranked higher than a Deluxe room, I also didn't like the blinds that make the bathroom and bed area an open space, it brings in a lack of privacy with bathroom noise - not what you want when sharing the room with someone! Housekeeping also can be slow, as they only work on one floor at once, this meant despite being told my new room would be ready for 3 pm, I was waiting in the lobby for my new room for half an hour and had to end up leaving to come back later, and I had a carton of milk that went off in the meantime. Facilities in the room were the bare minimum, yet basic, there were no sachets of hot chocolate or coffee, only a Nespresso coffee machine, yet bizarrely they did not have Nespresso branded pods and they were a cheaper alternative, that tasted awful. Other minor issues included the sink not being very practical due to being a dip, and the blue light coming from the light switches, which meant they would be very bright when trying to sleep, there was also exterior/interior noise, but nothing too bad compared to other hotels. There were many things I liked though - Breakfast was not only excellent in terms of quality and selection on the buffet and requestable extras (eggs, omelettes, iced tea, fresh hash browns) but it was served until 11 am. 3* - A cheaper alternative when staying in Amsterdam, far from terrible, but there were just so many minor issues and they add up. I probably wouldn't stay here again, but I'd 100% return for the breakfast, and all but one staff member here went above and beyond to deliver the best experience they could.

I loved this DoubleTree! Check-in was pretty smooth despite a small hiccup. Apparently, I had not included my husband on the reservation, so they had upgraded my room (very nice) to a full size bed with a view (I had reserved a Queen - no view). They quickly changed our reservation for us to include the hubby and gave us back a room with a Queen size bed. I know many people will complain about the location of the hotel, but I'm not going to be one of them. The NDSM Warf location was perfect. A 12 minute ferry ride from the hotel to Central Station where you can take public transportation anywhere. It was so convenient and easy to navigate! The rooms were very nice and clean. Small, but I didn't expect a giant room. I loved the modern industrial vibe of the decor of the hotel. Staff were extremely helpful and friendly, offering suggestions of activities to view while in Amsterdam. The only issue I had was with the breakfast (included because of my Hilton Honors status). Overall it was good, but they pre-cook omelettes, over-easy eggs, pancakes and waffles and place them under a warmer. The first day, they were cold. The second day the omelette was warm, but extremely dry. I did mention this in the survey that I completed for Doubletree and immediately received an apology email, so I am satisfied with their response. Overall, I liked this hotel and would definitely stay there again.

Check-in was a smooth and easy process. The clerk was pleasant, knowledgeable, and super cool. The warm cookies are DELICIOUS! The property is easily accessible via water taxi (no cost) and much more efficient and affordable than taxi. The room was great, super comfortable bed, views of the city. The bathroom had a great shower, lots of hot water and pressure, stocked with toiletries. Room has a safe. Breakfast was tasty and plenty of options. Overall great experience!

Remodeled warehouse, fits in with the refurbishment of the dock lands. Similar styled art spaces & eating/drinking establishments a stone's throw away. Hotel is done up in kind of an industrial chic style -- they did the best with what they had to work with. Rooms are pretty small -- I was upgraded to sixth floor & room was only big enough for bed & desk. Bathroom is open shower plan which isn't conducive to long hot shower or keeping things dry. Work out room hidden in oversized closet on ground floor; 4-5 machines & free weights. They rent bikes on site for 16 euros/day -- advantage being you don't have to worry about returning it before 7 pm (or whenever other rental places close). Ferry to central station is convenient & free but does have limited operating hours. For trips between 12 midnight & 07:00 you can take ferry near Eye (film) museum -- 35 minutes walking through existing/redeployed industrial/construction zone. I did walk at 05:00; not dangerous but would take cab if with my wife.

Standard Airport hotel, very clean. Free breakfast Lady at front desk at night was rude even though Diamond member. Thought she was having a bad day, didn't take it personally.

This is a nice hotel but avoid the restaurant. Food is ok; tiny portions; and wine pours inconsistent. As a side note, we booked over a month in advance and paid $200 per night for a two night stay, but saw someone else check in right after us for $50 a night for same two nights.

Wow! Is all I can say... five star service, accommodations and food! Perfect location to old town Amsterdam and magnificent view from my room ( I took this shot from my balcony) can't wait to come back!

We were a bit concerned driving in because the area is very industrial, but Mandy at the front desk was very nice and made us feel comfortable and welcome. The room was a bit smaller than expected but decor is very modern. The location is right next to a free ferry into the city and the hotel has bicycles for rent which proved to be very convenient, especially considering cars are tough to navigate through the busy city streets and everyone is on bikes anyway. Mandy at the front desk helped us book tickets to all the local attractions we visited and went above and beyond in every way possible! The Brooklyn restaurant inside was also very accommodating and modern. The food was amazing and the staff were very pleasant. We realized after staying here that it's an up and coming area and even had a jazz festival next door during our stay. We truly couldn't have asked for more! Huge thank you to everyone here! We will definitely stay again and would recommend it to anyone!

***FRAUD**** this is a horrific hotel that just went under the Hilton name. They charged me more than what what listed, and then waited 7 weeks to charge my credit card hoping I wouldn't notice. I had to cancel my credit card when this came through as a fraud alert and then fight the charges. Their finance person is a crook. They also took Hilton rewards points from me and then tried to say they gave me points (which they did but since they took 9000 and gave me 10000 it was almost a wash). They charged me for upgrades I never asked for and then did something to the reservation so that I can no longer see it in my account. Stay away!!! They also had NO TOWELS and NO SHAMPOO when we arrived. Stay far away.

I debated the star rating here. 4's something of a compromise. If you're spending social time at the wharf, this gets 5 stars. From a tourist POV, there's a significant location penalty, and this is at best 3 stars, possibly 2. The hotel itself is great. It's new, it's clean, it's,sleek and stylish, it's echo-friendly, and the staff is working hard to be positive. I'm a Hilton Hhonors guy, and of the 3 Hilton properties I stayed at in Europe, the property itself was the nicest, slightly nicer than Innsbruck and way better than the nasty-ass Hilton Munich City. But there's the matter of location. NDSM is isolated. To get to Centraal Station and this to anywhere, you grab a ferry. The ferry runs every 15 minutes during peak time, 2x per hour otherwise, and takes 15 minutes. We found if we did our planning well, it was 30 minutes from hotel door to whatever our location is. Really, that's not bad. However, if we didn't plan well, it could double. Also, our preferred itinerary in Europe was, bust our asses in the AM, take a quick catnap in the afternoon, and then walk, eat dinner, walk some more.This was not possible at this hotel, as going back there was too much of a production. If you're here to do Amsterdam, I suggest staying in the heart of the action, and would say rhis hotel is for you only if a) you're hell bent on spending HHonors points or are planning marathon days in the city core. But for EYE film events and other stuff in North Amsterdam, this is the place. The hotel is on its way to being great.

If there is a music festival going on, be prepared to change hotels. The service is nice, and they have bikes to rent if you need them. Trust me, you need them! It is so much fun to tour Amsterdam via bike. The ferry is a very short walk from the hotel, and it doesn't take long to be on the city side for some touring. The food here is really good and reasonably priced. Once again, check out the website, and watch out for the concert schedule! http://www.ndsm.nl/en

This hotel is beautiful, high tech, and Eco friendly. The service was great and they have a sit down check in that I found added a nice touch. Maybe that's common in Europe but I've never seen it in the U.S. The room was extremely modern with an entire wall of glass for a view. It had touch pad control lights stationed through out the room so you could turn any light on or off from walking in the door to laying down in bed as long as the key card was inserted in one of them, forcing the lights off when outbid the room and catering to the eco friendly environment. It wasn't on the mainland, but only a 15 minute ferry ride away and the fairy comes every 30 min or 15 min depending on the day.

We completely mistook the location of our first reservation and had to book the doubletree the day of. The were more than accommodating and helped make our stay more authentic and enjoyable.

I'm not happy with it. The rooms are clean and very modern, but really small. There is barely any room to move around. The hotel is a little too far away from anywhere. To get there you either have to had a very long taxi ride or take a boat that leaves from the central station every 30 minutes. And once you arrive to the hotel there is pretty much noting around, the area feels pretty isolated. Staff is friendly enough (they greet you with a cookie when you book, best thing of the hotel) but management is very poor; I forgot a jacket on my room when I left and they were unable to find it, even if I contacted them within 24h. very disappointed

Friendly staff, great location, clean rooms....what more could you ask for. Short walk to some great pubs. Would stay here again next time I am in town.