DoubleTree by Hilton Cape Town - Upper Eastside

I recently had the pleasure of staying at the DoubleTree by Hilton Upper Eastside in Cape Town, and I am compelled to share an outstanding review of my experience. From arrival to departure, the hotel far exceeded expectations and delivered a truly memorable visit. My stay began with a warm and professional check-in handled by Minhlè, an intern whose competence and welcoming demeanor immediately set a positive tone. This first interaction was a testament to the hotel's commitment to excellent customer service, a standard upheld by every team member I encountered. The staff are, without doubt, the hotel's greatest asset. I would like to personally commend Ben, Monique, Chantal, Elna, Fatima, Tamara, and Leonard for their exceptional, detail-oriented service. They genuinely embody the spirit of hospitality. Furthermore, the entire frontline team, including Nicolene, Nisiviwe, Minhlè, and Sisiso, operated seamlessly and deserve significant recognition for their contributions to a welcoming atmosphere. The breakfast offering is simply superb and stands out as the best in the Woodstock area. The quality of the food and drinks throughout my stay was consistently excellent. I particularly valued the hotel's location in the vibrant Upper Eastside, a deliberate and rewarding alternative to the more frequented V&A Waterfront. It provides an authentic local experience, attracting a mix of guests and regulars that adds to its unique character. A special note must be made for the impeccable housekeeping staff. Their attentiveness was remarkable; rooms were serviced meticulously, and they proactively ensured every need was met, always with a gracious and helpful attitude. Combining this exceptional service, superb dining, and a prime location in a burgeoning district, the hotel also represents excellent value. It is a perfect fit for travelers seeking authenticity, top-tier service, and a refreshing Cape Town experience. I will undoubtedly return and highly recommend the DoubleTree by Hilton Upper Eastside to anyone visiting Cape Town. My sincere thanks to the entire team for a flawless stay.

Rooms are clean, staff are very decent. l Loved the welcome coffee gesture and the delicious juice they always keep in the reception. Decent breakfast with goos variety. Delicious coffee 😌 Location is little far but hotel has shuttle every two hours to the waterfront.

This is the best hotel, as it is a Hilton Double tree - the cookies! The staff are all wonderful, helpful and friendly. Asanda Assisted me patiently to get a business booking converted into an add-on vacation and the fifth floor suites are simply the best! And you can ask for a room or suite facing the mountain. In Woodstock, but we had a car and it was easy driving to all the interesting places. Breakfast is great. no regrets. This was our 3rd time this year to this hotel and we will book there again. Also a popular venue for conferences.

The Double Tree by Hilton is situated in Woodstock. Please do not let the location put you off. It is quite safe with ample underground parking. I received an invitation to participate in a site inspection of the hotel and conference room. We began with a tour of the hotel rooms which was clean (a very big deal for me) Most of the rooms have a view of Table Mountain. The Penthouse is like a home away from home. Beautifully decorated with all you need for a comfortable stay/holiday. Following that, we were invited to Bistro 31 restaurant located inside the hotel, to sample their famous Sunday Roast. All I can say is wow, for the amount of food at R260 per head, it is well worth it. Food was not just ample but delicious too. It was immensely enjoyable. The staff were exceptionally friendly and remarkably efficient. I wholeheartedly recommend the Double Tree by Hilton for any event or vacation sleepover. It is designed to accommodate the needs of each individual.

Outstanding property with phenomenal staff! Everyone there welcomes you with a smile each and every day! I loved all the front desk ladies who were so helpful and professional each time we walked up to them! Special shout out to the bar staff, Leonard and Donald who were above and beyond each amd every night!||Rooms were extremely spacious with all amenities necessary for a great stay! The views from the loft suites on the 5th floor were beautiful! The shower pressure is awesome, and the beds and pillows very comfortable! Another mention to Mr Yasir who organized some great excursions and transfers for us! Can't wait to be back again real soon!!

I had a two story room and loved it. Staff was great. Food was typical Hilton quality food. Only reason I put 4 star on the room is because I was there during a roof replacement and the two story rooms are on the top floor. But they did warn me about that 24 hours ahead of time.

Very inconsistent service at the Hotel from day 1. As a Hilton Honours member, I was very dissapointed. The room was very basic with very little bathroom amenities supplied. It was a very noisy environment as well. The cupboard was extremely small with little hanging space. The housekeeping service could have been better, sometimes forgetting to replenish the coffee/tea and bathroom amenities. At breakfast, the service wasn't great either, as I had to wait very long for the servers to offer me coffee and a few times, I had to get up and find a server to help me. Breakfast was supposed to be ready from 06h30, but they take a while to get things ready, so you are better off going for breakfast from 07h00. In summary, it was pretty average and sometime below par compared to most of the other hotels I have stayed at in Cape Town. The one saving grace was the small Korean Resturant (Kimchi) thats situated within the premises, but it isn't part of the hotel itself. The food and servcie here were excellent and at very reasonable prices.

A Simply Outstanding Stay at DoubleTree by Hilton Cape Town Upper Eastside! My partner and I had an exceptional stay at the DoubleTree by Hilton Cape Town Upper Eastside, and from the moment we arrived, everything felt effortless. The warm, super-efficient check-in set the tone for a memorable visit — and for that, we want to give a special shout-out to Ms. Ashaiqha, who delivered truly outstanding service. Her attention to detail, professionalism, and thoughtfulness were unmatched. She immediately sensed we were tired after a long flight and welcomed us with refreshing drinks and the iconic DoubleTree warm cookie — such a comforting and heartwarming gesture. She even allowed us to check in a bit early, which made all the difference. Most impressively, she placed us in a room with a majestic, breathtaking view of Cape Town’s iconic Table Mountain. Waking up to that panorama was unforgettable. She also kindly walked us through all the hotel amenities, making it easy to settle right in. Our room was spotless, modern, and extremely comfortable, reflecting the hotel’s strong commitment to detail and cleanliness. The property is exceptionally secure, with safe underground parking and easy access points that gave us complete peace of mind throughout our stay. Breakfast each morning was a feast worth celebrating! The buffet offered a wide, mouthwatering variety — fresh fruits and vegetables, omelets cooked to perfection, lamb sausages, smoked salmon, fresh pastries, pancakes, coffees, juices, and so much more. The dining experience was elevated even further by the radiant personalities of Ms. Elma and Ms. Sibo, whose warmth, attentiveness, and bubbly energy lifted our spirits and made every morning feel joyful. They set the tone for a perfect start to each day. The 5th-floor spa was a bonus highlight. The therapists there are among the best I’ve encountered in my global travels — deeply skilled, intuitive, and incredibly professional. The treatments were restorative, relaxing, and exactly what we needed. Another advantage is the hotel’s convenient location. The building is nestled within a commercial complex that includes restaurants and a small convenience shop right in the lobby — incredibly helpful for quick bites or essentials. The Upper Eastside neighborhood itself is charming, walkable, and peaceful, offering a nice balance of calm while still being within a 10-minute drive to downtown Cape Town. All in all, the DoubleTree by Hilton Cape Town Upper Eastside delivered excellence at every turn. From the heartfelt service to the stunning views, delicious food, secure facilities, and exceptional spa, we couldn’t have asked for a better experience. My partner and I will definitely return. Highly recommended!