DoubleTree by Hilton Frankfurt Niederrad

We had to book the hotel room because of some problem. But we were then happily surprised. The rooms were much more spacious than the most ofbthe hotels and that too on that price. Breakfast was also super. In the morning room cleaning was also there. You have a small cooking hot plate. But highlight was the staff. They were so so friendly, helpful. Even helped me carrying my luggage, which i did not ask for. I would definitely recommend, for the hotel for sure , but more for the hospitality.

I had a very pleasant stay at DoubleTree by Hilton Frankfurt Niederrad. The hotel is modern, clean, and well maintained, and the atmosphere is calm and comfortable. The room was spacious, well equipped, and very clean, which made my stay very enjoyable. The staff were friendly, professional, and always helpful. Check-in and check-out were quick and smooth. I especially appreciated the warm welcome and the excellent service throughout my stay. The location is convenient, with good transport connections to the city center and the airport. The breakfast was fresh, varied, and delicious. Overall, I am very satisfied with my experience and would definitely recommend this hotel. I would be happy to stay here again in the future. Medi is a very helpfull and nice night shift

I had an outstanding experience thanks to Madi and his team at the hotel reception. I was staying overnight for a morning connecting flight, and the location of the hotel,just 10-15 minutes from the airport. Was incredibly important and convenient.☺️ Madi truly went above and beyond to make sure I was well accommodated. He was welcoming, attentive, and genuinely cared about making my stay stress-free. His colleagues were also very friendly and helpful, creating a warm and supportive environment throughout my visit. Thanks to Madi and his amazing team, I felt well looked after during a long travel journey. I highly recommend this hotel and want to give them all a big thank-you for their exceptional service! Looking forward to stay here again onto my next visit 🥰

I stayed a few time in this hotel, the location is good, just a few hundred meters from the tram station, pretty easy to access through Frankfurt. Breakfast is good, room is pretty much fine. It is good to stay a night or two after landing or before departure. Staffs are friendly and attentive. I had a wonderful service by Mr.SHASHANK SINGH, the recetion section, who willingly eager to assist our request. Tip: in-house restaurants closed on Sunday.

It is terrible experience. The management made two fatal mistakes which will ruin Hilton reputation. 1) On the check-in date , the young staff told me she can offer me late checkout as i told her i would have late night flight on the checkout date. On checkout date about 12.15pm, i went to the checkout counter to double confirm the late checkout offer again. However, on duty hotel manager (Millie) , she told me the late check out offer was not possible and need to pay. She explained the young staff was still under training and made the mistake. And Millie told me she could only allow me to occupy the room until 1pm. I understood , tried to cooperate with Millie and went to the room to pack luggage. 2) while i went back to pack luggage and took the shower at around 12.30pm, one of hotel staff suddenly opened my room door and saw i was showering, then he left. I went down to complain Millie why she promised to let me use until 1pm, still let another staff to open my room door before 1pm. There are two issues here. The hotel management never took responsibility for her staff mistake. The room door can only be closed but the door lock inside is spoiled, i cannot further lock the door, hotel staff with key can easily open my room door. There is no separate enclosed bathroom, the shower room is actually built in the middle of the room, next to the bed, with transparent Glasses. So the hotel staff who open the door see my body and showering. If i were a lady, i would have already called the Police and filed the case.

As a Diamond member for the past 10 yrs, I’ve seen my share of Hiltons and Marriotts. This is one of the strangest hotels in Frankfurt and here’s why: - location is decent. In the middle of a business hub with very limited walkable restaurants. It’s about 15 min from the airport so not too bad here. - service is aloof. The front desk staff weren’t able to explain why as a Diamond member I was charged for breakfast other than the bill showing a decorate charge for breakfast. - rooms are hot. There’s no ac and windows only open a smidge. - the shower in the queen rooms are in the middle of the room with no doors, almost like an aquarium.

Last year I reviewed this hotel and gave it 3 stars but this year I visited twice already and service improved noticeably. The front desk team seems to really want to improve things. Special thanks for Slouhaila who stepped in twice, professionally and quickly to fix issues and clearly had the comfort of her guest in mind. Hospitality is all about care and for showing they care they deserve the 5 stars.

This is probably my 3rd time at this doubletree. I've originally went for the proximity to the airport but frankly I returned for the service. The care and attention to detail I received from Souhaila in the front desk was unmatched. Despite being very busy with a front desk full of people she managed to take care of everybody and found time to help me. She went above and beyond for my elderly parents, going around the corner to personally hand them documents instead of them getting up to the counter, offered waters and continuously checked on them as they waited for the cab, I was very touched and appreciative of her. I was told they are working hard to improve the AC system so I will return, mainly for people like Souhaila, and the gentleman working over night at the front desk, and all the team working there.

Absolutely disgusting customer service. Simply overbook your room and then leave you hanging at the middle of the night. Absolutely unacceptable. This is how they treat members

We stayed 7 nights at this Doubletree hotel in Frankfurt, Germany . This hotel is within walking distance to the Deutsche Bank Park Stadium, which is why we chose this hotel. We walked to and from the concert ( about a 40 minute walk). The hotel is very modern with a lot of attractive LED lighting creating a fun atmosphere. The rooms are pretty good size and beds are comfortable. The shower is transparent and situated in the main room with a separate bathroom. Rooms have refrigerators. Breakfast is quite good with a lot of items to choose from. When we checked in, MANUEL was on duty. He was honest and upfront about the Air Conditioning not currently working in rooms. This was not welcome news, since the weather was warm. He gave us a free drink coupon for the bar, which was appreciated. He also gave us a room on the North Side. The rooms have very large windows with a side window that only opens a small amount- which prevents a good breeze from the outside once night comes and it cools down. The A/C was not operational in the rooms for our entire stay. There are really nice fans in the rooms that do a good job of cooling. The other issue the hotel currently has is that only one of the two elevators is working. At times, this causes a long queue. The staff are very nice, and especially EVS ( MUKHTAR & HAMID) and Breakfast ( JULIA And NICO). VANESSA at the bar was also great. If the air conditioning was working, I would rate a 5. If your planned stay will be during hot weather, you may want to call ahead and see if the A/C is fixed. The Reception and Dining Areas do have A/C. I would also recommend requesting a room facing the North ( only about 15% of rooms) .