DoubleTree by Hilton Frankfurt Niederrad

I had an outstanding experience thanks to Madi and his team at the hotel reception. I was staying overnight for a morning connecting flight, and the location of the hotel,just 10-15 minutes from the airport. Was incredibly important and convenient.☺️ Madi truly went above and beyond to make sure I was well accommodated. He was welcoming, attentive, and genuinely cared about making my stay stress-free. His colleagues were also very friendly and helpful, creating a warm and supportive environment throughout my visit. Thanks to Madi and his amazing team, I felt well looked after during a long travel journey. I highly recommend this hotel and want to give them all a big thank-you for their exceptional service! Looking forward to stay here again onto my next visit 🥰

I stayed a few time in this hotel, the location is good, just a few hundred meters from the tram station, pretty easy to access through Frankfurt. Breakfast is good, room is pretty much fine. It is good to stay a night or two after landing or before departure. Staffs are friendly and attentive. I had a wonderful service by Mr.SHASHANK SINGH, the recetion section, who willingly eager to assist our request. Tip: in-house restaurants closed on Sunday.

This is probably my 3rd time at this doubletree. I've originally went for the proximity to the airport but frankly I returned for the service. The care and attention to detail I received from Souhaila in the front desk was unmatched. Despite being very busy with a front desk full of people she managed to take care of everybody and found time to help me. She went above and beyond for my elderly parents, going around the corner to personally hand them documents instead of them getting up to the counter, offered waters and continuously checked on them as they waited for the cab, I was very touched and appreciative of her. I was told they are working hard to improve the AC system so I will return, mainly for people like Souhaila, and the gentleman working over night at the front desk, and all the team working there.

Last year I reviewed this hotel and gave it 3 stars but this year I visited twice already and service improved noticeably. The front desk team seems to really want to improve things. Special thanks for Slouhaila who stepped in twice, professionally and quickly to fix issues and clearly had the comfort of her guest in mind. Hospitality is all about care and for showing they care they deserve the 5 stars.

I’ve stayed at the Hilton Garden Inn Frankfurt Niederrad many times over the years, and while it’s generally reasonable and functional, it consistently lacks attention to detail. On two occasions, the air conditioning broke down during the summer - once I was informed in advance by email (which I appreciated), but the other time I only found out at check-in. Small things also make a difference: no welcome cookies, no bottled water in the rooms, and as a Diamond member, upgrades are rare to non-existent. At breakfast, the signage is often missing or mixed up, and the overall experience just feels like the hospitality element is being overlooked. It’s not a bad place to stay, but I really wish the team would care a bit more about the guest experience and the little touches that make Hilton feel like Hilton.

As a Diamond member for the past 10 yrs, I’ve seen my share of Hiltons and Marriotts. This is one of the strangest hotels in Frankfurt and here’s why: - location is decent. In the middle of a business hub with very limited walkable restaurants. It’s about 15 min from the airport so not too bad here. - service is aloof. The front desk staff weren’t able to explain why as a Diamond member I was charged for breakfast other than the bill showing a decorate charge for breakfast. - rooms are hot. There’s no ac and windows only open a smidge. - the shower in the queen rooms are in the middle of the room with no doors, almost like an aquarium.

I will never book this hotel again! We booked eight separate rooms for our group. Every single room had problems—hot water problems in the bathrooms, dirty towels, room defects, heating malfunctions. At checkout on November 12th, a female staff member displayed an extremely rude attitude, clearly impatient. She demanded a €2 city tax from each person but refused to provide a receipt. Despite numerous phone calls and emails afterward, we still haven't received the receipt.

Serious Hygiene Issues I had to change rooms four times, as each one had visible hairs on the towels, drawers, floors, and even pubic hairs in the toilets and shower floors — absolutely unacceptable for any hotel!! It genuinely felt like the rooms hadn’t been cleaned properly at all. Disturbing and disgusting!! The fourth room finally seemed somewhat cleaner, but even there the shower gel and shampoo were missing, and the kettle had been visibly used and still contained water. And if that wasn’t enough, there was a terrible smell in the rooms and even at the reception. You could literally smell the sweat and lack of hygiene from the staff — no deodorant at all.

Absolutely disgusting customer service. Simply overbook your room and then leave you hanging at the middle of the night. Absolutely unacceptable. This is how they treat members

We stayed 7 nights at this Doubletree hotel in Frankfurt, Germany . This hotel is within walking distance to the Deutsche Bank Park Stadium, which is why we chose this hotel. We walked to and from the concert ( about a 40 minute walk). The hotel is very modern with a lot of attractive LED lighting creating a fun atmosphere. The rooms are pretty good size and beds are comfortable. The shower is transparent and situated in the main room with a separate bathroom. Rooms have refrigerators. Breakfast is quite good with a lot of items to choose from. When we checked in, MANUEL was on duty. He was honest and upfront about the Air Conditioning not currently working in rooms. This was not welcome news, since the weather was warm. He gave us a free drink coupon for the bar, which was appreciated. He also gave us a room on the North Side. The rooms have very large windows with a side window that only opens a small amount- which prevents a good breeze from the outside once night comes and it cools down. The A/C was not operational in the rooms for our entire stay. There are really nice fans in the rooms that do a good job of cooling. The other issue the hotel currently has is that only one of the two elevators is working. At times, this causes a long queue. The staff are very nice, and especially EVS ( MUKHTAR & HAMID) and Breakfast ( JULIA And NICO). VANESSA at the bar was also great. If the air conditioning was working, I would rate a 5. If your planned stay will be during hot weather, you may want to call ahead and see if the A/C is fixed. The Reception and Dining Areas do have A/C. I would also recommend requesting a room facing the North ( only about 15% of rooms) .