DoubleTree by Hilton Hartford Downtown

My partner and I stayed here for a valentine's day weekend in hartford. It was perfect and exactly what we envisioned! The parking directions were clear and easy, good discounted parking through the hotel. The location was spot on. Right in downtown while also feeling very secure. We could walk to nice restaurants and bars for our dates. The deli across the street is absolutely delicious. The hotel staff were all accommodating and sweet. Our 2 dogs (shiba inus) were comfortable and had no issues. The whole hotel was very clean. The room was not large but totally fair for a city and what we booked. We didnt have a chance to try the hotel restaurant but will surely be back and try it!

As a Hilton Honors member, I truly appreciate great customer service, and Ms. Sandra exceeded expectations! She was incredibly friendly, welcoming, and helpful, and made our stay absolutely wonderful. We stayed at the DoubleTree from Thursday to Saturday, and at checkout she even surprised us with those delicious chocolate macadamia nut cookies. Such a thoughtful touch! Highly recommend this location, and I will definitely be returning in the future.

Very disappointing experience. The TV has no streaming options—no internet access for apps, only basic DirecTV channels. There was no hot water in the bathroom sink, and the faucet is installed backwards, with the hot water coming from the “cold” direction, which is unsafe and can easily cause burns. The front desk service is terrible. The staff is very unfriendly and unhelpful. I ordered food through Uber Eats, and they did not allow the driver to bring it up to my room. However, they also never informed me that my order had been left at the front desk. Breakfast was also extremely poor. They do not make fresh omelettes; they simply reheat pre-cooked ones, and the hash browns are also reheated. They still ask for a tip even though there is no table service—you have to pick up your food at the counter yourself. Parking is an additional $25 per day. Overall, a terrible hotel. I do not recommend it at all.

I want to take a moment to recognize Felecia Green, Director of Operations, for an act of genuine kindness that I will never forget. During my stay, I became very ill while alone in my hotel room and far from home. It was an incredibly vulnerable and isolating experience. Felecia personally called to check on me, which alone meant more than she likely realized. She then went a step further and brought a thoughtfully prepared basket of items to my room to help me get through being sick. That level of care, empathy, and personal attention is something I have never experienced from anyone working at a hotel before. In a moment when I felt scared, uncomfortable, and alone, she made me feel safe, supported, and truly taken care of. It didn’t feel like a professional obligation ; it felt human, compassionate, and sincere. Felecia exemplifies what exceptional hospitality truly means. Her kindness turned a very difficult experience into one I will always remember with gratitude. She is an incredible asset to your organization, and her actions reflect the highest standard of leadership and care.

Clean and nice hotel. Parking is easy but is $25 a day. Breakfast staff could have been nicer for example I asked for a chocolate chip muffin they gave me blueberry, they tried to charge us $25 for a cup of coffee and a water. Butttt they had cookies for free at the front desk! Tbh just grab breakfast somewhere else and it’s fine. Rooms: 5 Service: 4 Location: 5

My mom and I stayed at doubleTree by Hilton Hartford for one night to attend a concert at People's Bank Arena. The entire stay was great, the rooms were clean and quiet the hotel was safe and secure I liked that you had to use a room key to operate the elevator. The front desk staff were very nice (the cookies were a delicious bonus) we loved the fact that we could get into the arena from the hotel without having to walk a outside! Overall we would stay here again!

This place is terrible. They advertise a pool and restaurant. At check in they told us no pool (apparently it’s been shut down since November) and the restaurant is a joke at best. They serve microwave food that they heat in a toaster oven. We waited for 45 minutes for this inedible crap. They’d bring one dish, then do a different persons order, then bring another dish. And there were only 3 other parties there. Extremely disappointing for a Hilton brand. I plan to reach out to their corporate offices to complain.

We had several issues with this hotel. First is that we booked using our Hilton Honor points, yet they charged our credit card anyway. They refused, both at the hotel and through their phone/email support to fix the problem. Second was with the food in the restaurant. I would pass on the over priced and over cooked microwave breakfast. The room was a fairly standard room with 2 queen beds. It had a slightly strange smell. The tv/entertainment system was quite old with the scrolling tv guide reminiscent of 20 years ago (and no streaming services).

This is a very solid hotel. It checks all the boxes that I need it to check: 1. Good shower. 2. Comfortable bed. 3. Clean. I'm really not very picky. It also checks a couple of boxes that I consider a nice bonus: 1. Friendly people working there. 2. Gym. 3. Sauna. 4. Pool. The pool is surprisingly nice, but the gym does leave a lot to be desired. The latter has a few treadmills, a Peloton bike, an elliptical machine, some dumbbells, and room/straps/mats/foam rollers to stretch out. I'd love a little more equipment, but I'm happy it's there. The sauna is an excellent bonus, but be aware that it's entirely likely that no one will be using it (or the pool or the gym - I didn't see a single soul in any of them), so it's going to take around 20-30 minutes to heat up. Turn it on before your workout. All in all, a good spot to stay right in Downtown Hartford (an easy walk from the train station), and I'm sure I'll be back next time I'm in town.

If you're looking for somewhere clean and nice to stay, this will do it for you. Personally, I wouldn't stay here for longer than one, maybe two nights, but it has all the amenities that you would need. The rooms are clean. The bed is comfortable and you have, a fridge microwave and refreshment area including two bottles of water. If you need a snack or drink, there's a 24 hour market downstairs or you can always go into the dining area/bar and pick up a drink or pastry item and or other fresh food. A couple of things that did turn me off about the hotel itself, is the bathrooms. You can't use the toilet without having the door in your leg or you can't take a shower without closing the door because you can't get in and out of the shower also in order to turn on the shower, you have to be in the shower and you know that cold blast of waters just hurtful in the morning lol. Small tip, if you want to turn on the hot water, you have to turn it one and a half revolutions all the way around to the left. The showers are also on the smaller side, I hit my elbows four times trying to wash my hair and I'm not a big person. Other than that, it's a nice hotel. Also note, there are not many restaurants nearby. So food options are limited.

I know that this place has been getting a bad rep the past year and I do understand why that was. This is one of the older hotels in Hartford and quite frankly is in need of a make over. They are currently in the process of that so some of the amenities are toned back. But still, the quality of service is there and improving. The lobby is small but the folks were friendly , welcoming and very efficient! The restaurant is more of a cafe but with a bar staff that is amazing and working to upscale it as best they can with the limitations of a makeover happening. They have a solid selection that would make most patrons looking for a relaxing drink, very happy. The rooms are clean and a lot have been updated. I had the pleasure of staying in one of these and the bed was awesome, room was great! I do a lot of traveling and yes, have specific expectations from certain brands. The Hilton brand is not tarnished here. They are just in the process of buffing it up! Good luck to all the staff and I can't wait to see the hotel back on top once more!!

Conveniently attached to the XL Center. I stayed here for a night and my stay was decent. I arrived to Hartford about 8:30am and my room wasn't ready yet. I left my belongings with them without issue. After having breakfast and exploring a little I was ready to take a nap. I choose the room I wanted to stay in via the Hilton app, but it wasn't ready yet so I asked the front for a room and I was assigned a different room without issue. The room itself was decently sized. There was an iron, hair dryer, comfortable bed and overall the room was clean. Hilton is merging to become a DoubleTree property sometime this year so I believe they aren't using their upper floors. I was in an Uber and saw that the upper floors of the hotel were vacant. Get ready for the chocolate chip cookies!!! My purpose for my Hartford visit was going to the convention center. There is a free Dash shuttle that is operational during the week that can take you there. There is also paid parking. Union Station isn't too far of a walk. It is also walking distance to some food places.

I can't tell you the most horrific experience my friend and I had this past weekend. Not only were the front desk people rude, they never bothered to help us with our car and where the parking garage was, they profiled us. Didn't even give us the cookie at check in. The next day when we went to check out, we could not find our car for well over an hour due to the lack of help we received when we parked our car at check in, they charged us twice for parking. Both the front desk employee and manager were horrible to us. They treated us horribly and as two white woman, they displayed complete racism towards us. No one should ever be treated like this and quite frankly, both of those employees should be accountable Especially when ALL LIVES MATTER. We will never step foot at this hotel. I was completely overcharged with two very rude woman!

Comfortable bed, a lot of street noise if your room faces the street. Lobby staff was less than professional - incapable of smiling, poorly dressed. One was wearing nurse scrubs. First room smelled terrible and we had to move. Not sure what the source of the odor was - we felt it may have been something in the carpet. three of us agreed it stunk - not just me. Second room was better but the shower curtain reeked of sour dish rag. We just dealt with it. You could smell it outside the bathroom door it was so strong. I guess their cleaning staff does have sensory receptors in their noses.

This is a glorified Motel 6 stay far away. Don't be bamboozled by the "Hilton" name. It's motel 6 with lipstick & a skirt. The carpet is soiled with unknown substances. My toilet was broken and made loud noises through out the night that kept me from sleeping. Curtains and walls are soiled with unknown substances. Room service will knock softly so you can't hear them to avoid cleaning. Room will have a stench. The worst part is when you arrive you will be fooled by the lobby because the outside looks amazing but as soon as they snatch your dollars you see the room and realize this has to be a money laundering scheme. There is a hotel down the road that is much better. Do not, I repeat, do not book.

Conveniently located in downtown Hartford, however the building was much older, could use a renovation. The staff were friendly and attentive. Parking is connected via garage, which helps considering it's location. There are some great food choices within walking distance and it's also near the Mark Twain Museum, highly recommend!

Well, it's not a motel 6 but at least you get what you're expecting there. My room smelled as though someone extinguished a cigarette moments before we entered the room. The curtains are stained and gross (see photos), standing water on the bathroom floor (no one's even taken a shower yet), weird patches on the ceiling and the alarm was still set from the previous guest so 5:59 AM wake-up today. No free coffee except the laughable Cuisinart in the room with no stirs! This is an expensive room for very low quality.

A three star hotel in every sense. Nothing too awful. But nothing special anywhere. Seems quite unchanged from years ago.

The Hilton has a great location and is convenient to several convention centers and large meeting spaces in Hartford. I have stayed here a few times and each time, my experience has been just fine. The front desk staff is very nice and welcoming. I am not sure if it is just a coincidence, but each time I have stayed here, I have had problems with my room keys (it often takes several swipes for the elevator, room, gym, etc. to read they key). My last visit, I was disappointed in the cleanliness of the room -- while nothing too extreme, the bedroom curtains had large stains, and there was a hair in the sink. I have not eaten at the on-site restaurant, but they are open for breakfast, lunch, and dinner. The fitness center has a few pieces of cardio equipment and some free weights, and looks over the indoor pool. If you are looking for a conveniently located hotel, the Hilton Hartford is a solid choice, but if you are looking for a nicer hotel for a special occasion, I would suggest the Marriott.

I stayed at this hotel and left a very personal item. Called within 8 hours after leaving and they put me on hold 4 times. Finally said they would call back. The next day I called again. Got the same answer finally they said the item wasn't turned in. I told them I know for a fact I left them and that I would file a police report. The lady got really rude. The house keeping took my item. I would be very careful if you stay there not to ever leave anything. They will keep it. Not an honest place st all.

Booked here since my boyfriend has a Hilton rewards card, he mentioned it was good. So surprised him for our anniversary. Wanted to take some time to relax and rest.Place seemed like it needed renovations went to the pool. It was dirty. The Jacuzzi had so many chemicals. It was hard to even breathe. Then was waken in the morning to Construction early in the morning, asked to be changed to a different room. The manager said this construction going on through out the whole building that there was nothing I could do, .so I checked out. A few people that I talked to there mentioned new management was white and was unfair to employees that are a majority Spanish and black. Couldn't believe this was a Hilton never again

So the room was okay. It was clean. The shower and sink both dripped all night long. Some of the floors were under construction. Two elevators didnt work and at one point only one did. Parking is super easy in the garage. I wouldn't opt for the free breakfast as it wasnt buffet only a few options made at the counter. The ice machine was not working. Convenient for the xl center. Walkway wasn't accessible due to event going on in the morning though.

I am so sad that my first hotel experience since the pandemic began was tarnished by a front desk person who clearly was not interested in helping us. To make a long story short, one of my best friends pre-paid for a room for a wedding. I decided to attend the wedding last minute and when I was talking about booking a room in hartford, she told me she had one for me since she had trouble finding a sitter and was not going to be staying over. She called the hotel and added my name to the reservation. When we arrived, I walked up to the counter and told the front desk person my last name but the room may be under my friends name. He immediately said "We will see, a lot of people say they were added but almost never are." He took 3 seconds to look and then looked up and said, "nope your not on it." He then walked away and never spoke to us again. Luckily my friend was on her way since she was getting ready with us and walked in 15min later. He NEVER ONCE spoke to us or looked at us or acknowledged us again. She added our name to the reservation (for a second time) and he still ignored us completely. Even when we walked thru the lobby that day and night, he NEVER acknowledged me. Like I had done something wrong. The room was basic and we ended up in a handicapped accessible room so the shower was awkward and it just didn't make sense when clearly they weren't near capacity. Not a fan of this location nor the front desk clerk and I def didn't need to be treated as if I had done something wrong. We never even had a chance to put our hilton rewards number on the room since we clearly were invisible to him. Visiting Hartford? Stay at the Marriott!

I spent one-night last week at this Hotel with my husband and son. We arrived earlier than expected so I tried to call to see if we could check in early. It was about noon and check in was 3pm. I called 4 times and each time the phone rang 3-4 times someone picked it (and I assume set it on the desk) no one talked but I could hear people in the background. And then we were disconnected like they hung up. So, I figured they were very busy. When we arrived when I into the lobby and approached the front desk. The only person in the lobby was one front desk clerk. Sitting in a chair like she had been sitting there a while. I stated I had a reservation and we had arrived early. She didn't ask my name or anything, just said, check in was at 3pm and I would have to come back. Never suggested to have lunch in the restaurant. Never looked to see if maybe a room was ready or maybe ready. Very rude and unprofessional. I've never been treated so badly. By the time we were able to check in, our plans had changed, and we were only staying one night instead of four. which was our decision our plans changed. The price of the room went up almost a $100. I never read anything about the rate change and the front desk person never said anything except give me your credit card. This whole experience has made me double think staying at a Hilton, I may have to change my brand or at least not this one.

Dirty, and was in the middle of a construction project that we weren't notified of when we booked. Restaurant was way over priced and the food wasn't great. Do not recommend and will not stay here again.

The "Restaurant" in this hotel is called Herb N'Kitchen. It is awful. The food is prepared in little airline style boxes. I ordered a bacon stacker breakfast sandwich. The bagel was so chewy, the cheese was crispy, along with two strips of bacon.

I have stayed here close to a dozen times and love the staff here!! Cherene is a gem and always remembers me by name and has me checked in practically as soon as I walk through the door. She is one if the highlights of this hotel! Most recently I was stuck here for the week during a major storm, and the staff did an excellent job keeping up with the needs of its guests, in spite of being at full capacity. This hotel has a boutique feeling to it where frequent guests are recognized and treated well, with the advantages of having the Hilton comfort and satisfaction guarantee. Rooms are always clean, the lobby is spacious and nice, and surpisingly the food at the M&M Grill is very good (which isn't always the case for a hotel restaurant) and comparably priced to other restaurants in the area. All of the employees are gracious and polite, and I always enjoy the breakfast and lite dinner and desserts in the Executive Lounge- Yola, Diane, and Moe greet everyone with a smile and do a fabulous job of keeping everyone fed and happy! The gym as someone else mentioned is nicely-sized and the indoor pool is a bonus! This is the only place I stay when I come to Hartford. They truly live up to the Hilton Promise!

It was ok, but not at all swanky. No room service. Nice staff. Clean enough. The town was dead in March.

This hotel needs to be renovated. The ceiling in my room is chipped and peeling, carpet is sticky. The people at the front desk had major attitude.

I have been here this week for sales meetings. The check in process was by far the easiest that I have had in a really long time. I love the staff everyone is friendly. You have the option of either a free breakfast every morning or Hilton rewards points. The rooms are not state of the art but still really comfy. The maid however does need to pay a little more attention to the slow drainage in the bathroom sink. As a person traveling for work I love how they have a microwave and coffee maker in each room which came in handy. There is only one restaurant that stays open until 10:00 PM and one Bar... Note: They set every clock alarm to 6:00 AM...needless to say trying to figure out how to turn it off with one eye open was beyond annoying. I kept hitting the snooze button on accident which kept going off every 8.5 min. Grrr!!! Make sure you set the alarm to the time that you need when you arrive.

This is not a critique of the staff, just of the room. Room needed some upkeep, multiple carpet stains larger than a foot across, stains on the chair and foot stool. Random sticky spot on the bedside table with a bunch of fuzz stuck to it. Peeling wallpaper in the bathroom. Bed skirt also had a few stains. Bed sheets were clean. The website for this hotel advertises EV charging for cars at their attached garage. This is not true! Upon arrival, we were informed that EV charging was at a garage a few blocks away. Not a huge deal, but don't pick this hotel for that convenience.

We're visiting from NYC- the Hilton hotel and their staff were so so friendly upon our arrival. Location was perfect, it's across the street from the Yard Goats stadium and just a short walk away from a brewery. The hotel was clean and well cared for. My boyfriend & I also rented a pair of cruiser bikes (from BICI Co) this weekend to explore and was able to really immerse ourselves. The city is just beautiful, it's very clean, and everyone is super friendly. I'd highly recommend staying at this Hilton; it won't disappoint.

Decent hotel I guess in downtown Hartford. Tall building as there were I think 22 floors. Decent sized lobby with a parking garage right across the street that is accessible via an elevator within the hotel. Nice desk staff as I was greeted and told which way to head as soon as I got in the lobby. The rooms were nice. Refrigerator as well as a desk. I didn't use it but they also had a gym and pool. They also had a restaurant in the lobby. Room service was available too but I'm not sure if it came from the restaurant.

Booked the room for one night; for a concert. I understand the hotel is busy, but that should not affect the experience. Walked in and the room was 81°. Too hot. I walked downstairs (as we were on the 8th floor) and notified the front desk. Five minutes later a man walked into my room (which my two young daughters occupied) and fixed the air conditioning. To me, this should have been repaired before I arrived (especially for the price). All was well until I wanted to order room service. Then, I was aware that the phone did not work. But, not only did the phone not work, but the hotel did not provide a bible. This is the only hotel I have been to that has not done so. It is a clean hotel but if it is a busy time of year/concert season......... don't stay here.

I'm surprised valet parking is not available at this hotel. It's self parking right around the corner - not far at all; and there is an entrance from the garage to the hotel and vice versus. Still, I'd rather have valet parking. The rooms are fine, but not as quiet as you m might like them to be since you're downtown Hartford: a small city, but still with some city noise. The restaurant is good, i.e. not a disappointment when you end up eating there a few nights in a row because of snow storm. The bar in the restaurant closes early but there is a bar on the other side of the lobby that stays open later. It's very small but has Two Roads on draft.

I just checked in today (01/28/2019). There are no pillows on the bed - not even one! I called to ask for pillows but it has been over an hour now and I can't go to sleep. I had to call the second time and still no pillows! Seriously - wtf! Update: it's 9pm and after 3 phone calls and escalating the issue to costumer service, they finally gave me pillows, but be the judge. See attached photo

This hotel is still suffering Covid effects. The type of room we reserved was not available as they are all under renovation we were told. Funny how they take the reservation but do not tell you there is an issue until you show up. Rooms and hotel in general are well run down. There was frozen moisture next to the window area in the morning and lots of chipping paint. The restaurant and bar are still closed. They offer food that is in a fridge next to the check in desk. This is not the normal Hilton you would expect. I am a Hilton Diamond but would have to pick the nearby Marriot on my next visit.

Was here last night, appreciating the proximity to walking destinations downtown: Hartford Stage, XL Center, Bushnell Park & the Capitol, n right off the freeway. Too bad our room had a view of an ugly eyesore of a parking lot. 20 mins from Bradley International. Serves decent breakfast buffet ( muffins n croissants are killer, but the powdered eggs were simply inedible) at M&M---its bistro---and the gym n pool are clean n good. Surprisingly impressed. Lounge in lobby relaxing and inviting. Woohoo for LG flat screens. Peter Thomas Roth bath products. Coffee Bean tea & coffee Bathroom had brown in some grout, unfortunately. That fact always grosses me out and causes me to cringe.

I stayed here from Sunday - Friday this past week while in Hartford for business. My coworker and I arrived to the Hilton at about 10 PM on Sunday night. The automatic double door at the front entrance was having work done on it (it was fixed on Wednesday) and so my coworker and I entered through a manual side door. Thankfully checkin was a breeze and we were both headed up to our rooms after only a few minutes at the front desk. My room ended up being on the 12th floor and consisted of a couple of double beds. The room itself was clean and there wasn't really anything wrong with it. It did feel cramped though, especially the bathroom where I am not sure I could have shut the door while sitting on the toilet. Where this Hilton really shines is in its amenities. My coworker and I were able to use the complimentary shuttle each day to get dropped off at work. Our building was only about a half a mile away but in sub zero temperatures it was very much appreciated. Then I also was able to use the gym while staying here. The gym had mostly newer equipment including 3 treadmills, 2 Ellipticals and a recumbent bike along with the a few weight stacks and some free weights. One of the treadmills was broke while I was there but everything else was functioning well. Adjacent to the gym was a pool which looked really nice but which I did not use. This was all located on the 5th floor and there was a giant window at the far end of the pool to allow you to look out over Hartford. The bottom line for me is that I probably wouldn't head back here again in the future. It's not that there was anything wrong with this hotel itself but it felt pretty cramped when compared to the money being spent. That combined with the fact that I know there are a number of other hotels within a square mile that I have stayed at and would rather stay at again then make a return trip to this Hilton.

This place is horrible. No luggage carts, staff doesn't wish to be bothered, long lines for elevators, non-working dirty phones in rooms, soap scum filled bathroom, shady and unsafe looking garage, etc. etc. I also learned that HH is no prize either. Despite being a member, I was denied late checkout (regular checkout is 12:00 and late checkout is at 1:00, yes the difference was a single hour) when I was previously told that it was available to me. Interestingly enough, non HH members were able to receive it without a problem , therefore, I had to miss the end of my conference since I wouldn't have enough time to head to the convention center, attend the last event of the conferenc, wait for the city-run shutyle service back to the hotel, make three trips back and forth between the garage and my room to transport my luggage (since a luggage cart would be too much to expect at a major name hotel ), then stand on line to check out of this raggedy hotel before the checkout deadline at noon. By the way, HH informed me that service levels are left up to individual hotels, so that there is nothing that they could do. Didn't even try to compensate me in any way for this lousy experience, they actually blamed COVID. So be sure to bring your own luggage carts, people because they too have become a casualty of the pandemic!

Very friendly staff!! We saw heaps of airline staff staying here. The hotel has a bar and restaurant attached, gym, pool and the reward members lounge. Lots of space for conferences -food was so so. Walking distance from lots of restaurants and pubs.

This Hilton is located about 15 miles from the airport and is very easy to get to. Parking is around the side. Be sure to have the front desk stamp your parking ticket or you will be charged the hourly rate. The hotel is clean and kept up well. The front desk receptionist was so kind and friendly. It was probably one of the most pleasant check in experiences that I've had in some time. My room was nice, clean, cozy with a nice City view. The receptionist gave me a ticket for the Executive Lounge which includes a happy hour and breakfast. There is a bistro on site. The food was good. No complaints. Great stay!

The room service here is horrible. Our food had the word "warm" in the description. And it came to us very cold. All of the food was ice cold, and the fresh fruit was anything but fresh. When we called to tell the front desk, their first response was "I'm sorry, we don't have anything else." We had to verbally ask for a refund due to being very misled, (can't call food warm if it comes to you cold...). They reluctantly agreed. We were not rude, we just informed them that our warm food came in very cold and that we would like it warmed.

Great hotel! Staff very nice. Called ahead for adjoining room. Close to our venue. Nice cafein morning

Worst bed I've ever slept in. The bed must be 20 yrs old. Hotel room needs updating. I'm not sure how they still maintain the Hilton name.

It gets worse and worse. This stay I had both engineering and housekeeping enter my room without knocking first.... Even when I had the Do Not Disturb Sign up and it wasn't even check-out day. Aren't you embarrassed, Hilton? And then the housekeeping staff hollers at one another down the long hallway to communicate, nevermind people may be trying to work, rest, or sleep. Add in: "Staff keeps radios at blaring top volume so it sounds like a SWAT job in hallway" and then that finalizes it. This place is so unpolished it's probably beyond repair.

Not one, but four complimentary wine tickets! Thank you Hilton. Love Herb N' Kitchen !

I cannot say that I have any major complaints with this Hilton Hotel. Checking and checking out was a breeze, and the staff at the front desk were very nice and helpful. I did not find anything wrong with the rooms or the facilities. The hotel has a gym that can meet your basic fitness needs; however, I found the gym to be a little warm for my liking. Also, the hotel provides free headphones to use.

Laughed at when I asked to upgrade my room. Beds are not comfortable. Kids screaming in hall Dog barking in hall at night Pool over run by kids at 9pm at night Sleeping in same sheets for 12 days Was told I have to give a 24hr notice to have room cleaned...and they still didn't come Explained all this to manager on duty 6/12/21, all I got from him was "well, what can I do for you now?" I WILL NEVER STAY HERE AGAIN, and I will make sure people know why. Not worth the money

Ok for $250 a night plus $18 to park this place sucks!!! The room looks old carpet is nasty. Room size is ok and although it's high like 22 floors the view is ok not great. The bathroom was the biggest disappointment of all! SMALL!!! SMALLL!!! You can't fit more than 1 person at a time u have to sit on the toilet just to turn the shower on and if your on the toilet u can't keep the door open or have someone come in because u will not have legs! When it opens it comes within inches of the toilet when fully opened it will hit the tub!! Who designed this mess! Wtf this is what the Hilton is now a expensive super8 as far as I'm concerned!! Stay else where. I kno I will be next time!

I had the unfortunate experience of getting food poisoning. The staff has been so kind and helpful. Got me crackers and Ginger Ale. Just truly fantastic people. Good job hiring such stellar staff.

The greatest thing about this hotel is the convenience of getting to the xl center for an event. The night security guard was the only pleasant staff in the lobby. I observed the night clerk (male) being rude and unprofessional towards 2 pilots who were checking in due to their layover. As for the room, they're completely out dated, the pillows are too small for beds, the drain in the bathroom sink was broken, and breakfast was room temperature. I'm sure there's more but I'm not in the mood to list all the issues. Next time for the same price I'll try the Marriott and walk down the street . So 2 stars is all I have (1 for the security guard & 1 for convenience).

I stayed here overnight and it was an okay experience. I didn't use the mobile check-in but the desk check-in process was efficient and friendly. They don't have my request on my profile (king bed) but it was not a problem for me. I got a room on the 15th floor but was given the access to the lounge on the 22nd floor. The room was clean and everything was good. However, the shower water pressure was very weak - perhaps to discourage people from taking long shower. The lounge was crowded both in the evening time and the breakfast time. The food, service, and drinks there were fairly standard but not exceptional. They forgot to tell me that parking costs $18 per night and it was not in the folio that was sent to me in the morning but was added in the final bill. This is relatively more expensive than other hotels in the area.

I wrote a review here before. but I don't see it. I had the worst experience ever at this hotel. My husband and I were celebrating our 30th anniversary. we were celebrating by going to the Kiss concert. reservations and payment was done months in advance. We got there at 3 PM, and figured we gave them plenty of time. when we finally get to the counter. They didn't have a room ready for us. I t would be hours before they could have it ready. We had no choice but to go to the concert without being able to freshen up and change out our shoes. My luggage had to be left in one of their closets. In all honesty, they fill that there was nothing wrong with the situation. When I call to put in my concerns before writing a negative review, which I commonly don't bother doing. I was told someone would reach out to me and that never happen. Lesson learned. I would advise others not to stay at this hotel. It might not go too well, as it happened with us. Advice from someone who has experienced many stays at hotels. Nationally and internationally.

Staff-very friendly and went out of their way to make it special for the kids. Katara was very sweet to my daughter and the young man that worked with her. Rooms- were very clean. Connecting restaurant-average Pool-very well kept. Gym-Open 24 hours and also very clean well-kept I just wish they would have made it a little more kid friendly. There was a cheer competition there and the hotel was full with cheerleaders. I feel they do not know how to prepare and deal with this clientele.

They are located right downtown in the center of everything. You can walk to the local bar or you can walk down stairs to their bar. You have fine dining downstairs and the lobby or you can walk around town and experience the same culture. They have room service a snack shop and other things that are available. Centrally located near almost everything if you don't want to take her car you can surely walk.

I stayed at the Hilton Hartford back in September. To keep a long story short, I left a small toiletry bag in the room. I realized this the same day of check out but was already an hour and a half away when I realized. When I called the next day, house-keeping claimed that they were unable to locate it. This bag contained more than just toiletrires, but items that value up to $150 (otherwise I wouldn't bother) I have gotten nothing but a runaround from the entire staff over MANY phone calls (was told the GM would call me and never did) I am not making claims that someone "stole it". Yes it's my responsibility to not leave stuff in my room when checking out but it is not that uncommon in the HOSPITALITY industry. If you are unprepared to deal with a situation like this and show zero support when it occurs, then you are not a hotel I plan to recommend.