DoubleTree by Hilton Hotel Cairns

The hotel is conveniently located just two streets away from the main restaurants and cafés, making it easy to enjoy the local dining scene without being in the middle of the hustle and bustle. This small distance actually works to its advantage, as the area around the hotel is much quieter and more peaceful, allowing for a restful night’s sleep after a busy day of exploring or working. The staff are incredibly kind and attentive — they checked on me several times throughout my stay to make sure everything was perfect. They listened carefully to my requests and even surprised me with a warm cookie, which added such a personal and thoughtful touch. Their friendliness made me feel genuinely cared for and created a welcoming atmosphere from the moment I arrived. The room itself is cozy and well-decorated, with a comfortable bed, clean linens, and a relaxing atmosphere that makes it ideal for either a romantic escape or a short business trip. Everything felt spotless and well-maintained, and the amenities provided were just what I needed to feel comfortable and relaxed. I also appreciated how smoothly the check-in process went and how the staff made me feel at home. Overall, my experience exceeded expectations, and I’ll definitely come back — it’s the kind of place that makes you feel comfortable, cared for, and completely at ease.

Incredible experience, we check in at the night Gigi and Bela welcomed us so friendly, bela is so kind, she detailedly introduced the hotel and its surrounding facilities, very amazing start of this trip! When we entered the room, we noticed a sock on the carpet. She promptly and professionally resolved the issue, we are very grateful to her. Gigi is so sweet, at midnight, I encountered an issue: my power adapter wasn't working, and all the hotel adapters had been borrowed by guests. Since my adapter would cover the power switch on the outlet, Gigi offered two solutions: I could leave my phone at the reception desk to charge, and she'd keep an eye on it, or she could go to my room to try finding a workable solution. Her keen observation immediately helped me locate a suitable plug. She's both smart and conscientious. She easily solve my problem, awesome! Just today, I suddenly realized my keychain and eye drops were missing. I tried asking the hotel staff did they found anything that I left behind. Eyerusalem patiently listened to my concerns and then helped me to check. She also asked other department to see if they had found any items I might have left behind. I am very grateful for her extremely patient assistance. Unforgettable experience with all Hilton double tree staff! For the room, the facilities is quite old, but nice bedding, the bathtub is quite dirty, some stains could be wiped off with toilet paper, it should be improved, as well as cleaning checking. Clean and tidy rooms are the basic requirements of a hotel. Nice cookies and chocolate.

Hotel in an excellent location and which is well furnished and maintained. Adjacent to the esplanade and bay which provides excellent access to the water and to a large variety of restaurants. We have enjoyed outstanding customer service at the hotel, and in particular Manami, Richelle and Kim have helped our tour group in getting acquainted with the hotel and what it has to offer. Their help has been much appreciated after we arrived following more than a full day of travel to arrive at Cairns.

Hotel is well located, a short walk from the restaurants, but in a quiet area. Easy walk across the street to the Promenade along the waterfront. Front desk service was great, with special thanks to Rachelle and Max for their attention to our requests. Rachelle had towels waiting for us at the front desk. Door to the room was repaired within 5 minutes of my request. Breakfast buffet was quite good, offering omelets made to order. The room was large and the bed was very comfortable. The pool was nice, but weirdly located right on the Esplanade sidewalk. The food in the restaurant for lunch and dinner is good.

Stayed here for our 9th wedding anniversary and instantly met with issues. I had paid for the room which was one of the best rooms on the top floor and then was asked for a security deposit which was fine. Tried all 3 machines at reception and 3 different cards to be told it was an ‘us’ issue and not them. I proceeded with offering a cash deposit which they took but said we wouldn’t be able to receive anything on the room - no food, no drinks, nothing. We then proceed to our room with a bottle of complimentary wine (that we don’t drink) and order room service drink via the app and paid for on the spot which takes 45 min to get to us. Phoned twice to be told it was coming. In the meantime nothing in the mini bar to drink, no water, nothing. I then get a call to the room to say our security deposit had been deducted and they were returning my cash. By this time we were ready to leave from such a frustrating experience. I then thought to check my bank account and we’d been charged twice for the security deposit. Not a great stay and definitely won’t be back. Next time it’ll be Hilton Cairns where I wish I’d stayed. An anniversary I won’t forget.

We came here as part of a tour group & had a very warm efficient welcome. This ia a lovely hotel which has been refurbed. We had a lovely room overlooking the bay & esplanade. It was very clean the bed was seriously comfortable with nice linens. A decent bathroom with a powerful shower & excellent aircon. The wifi was a bit weird & sometimes wouldn't download messages until you were out of your room! ||It had a decent basic gym with the usual cardio machines & a technogym bench with dumbells & a life-fitness multi-gym.||We had a bad experience at the Vine restaurant - 40 mins for drinks to arrive, even longer for the starter & then raw fish served as my main meal. They did take it away & cooked it. Then as I finished they delivered another one! My husband's main course wasn't what he ordered either.||We also spent a day by the very nice pool with comfy sunloungers & great service

What a fabulous night…Accomodation was fresh and clean…upgrade to Ocean…because the views are amazing! Those pillows…we want them for home! The pool area is a holiday dream! The Vine Room needs a round of applause…food and staff were 5 star! Euryeselum, Kim & Bikash were most welcoming at front desk…Jovelyn at breakfast was lovely and made the best coffee! Best night had!

The deluxe room is huge. All the space you need. Comfortable bed and pillows. Breakfast is ok. Enough options for you to find something to satisfy. Only negative was when I returned from a day tour to find a cleaner left my room door open.

My girlfriend and I had a great time at the Double Tree. The service was fantastic and the employees were really kind. The breakfast was like nothing I had seen before back in the sates, So many options. It was really good. I would recommend it for anyone wanting to stay. Morgan at the front desk was really nice as well.

Do not book and stay far away from here. We had booked two double with balcony and we arrived they didn't have any rooms close in proximity although that is what I requested. So they sent us to our rooms and they were horrible, the stench was unbearable, they smelled stuffy and moldy. When I looked up in the ceiling I could see the mold in the ceiling in different places. I went straight to the front desk and asked for new rooms, he gave me keys and had me walk around and look at a few rooms to pick some that I liked. After 3 different rooms of the same mold and stench we finally found two bearable rooms that had clean ceilings. This is a very old hotel I would never stay here again nor would I recommend to anyone looking for a good, clean hotel. I usually love double tree hotels by Hilton but this one was horrible. I felt disgusted to sleep in the bed or walk around on the filthy carpet. Stay far away from this place. It's nothing like what we have in the states. Someone needs to have the health department inspecting these rooms and facilities. Bad management. Worst part is, the young fellow at the desk told his manager someone had complained about rooms smelling, and they still tried to pass these rooms onto us. Rubbish hotel and Rubbish service.

The hotel is big, looks a little dated but the rooms are comfortable. Ocean view rooms are nice if you can get it. With HHonors status you get free wifi and breakfast. The wifi was pretty bad in the rooms. The breakfast buffet was pretty good, plenty of options. You are also eligible for late check-out, but don't count on it if the hotel is full. The location is about 5 minute walk from the center of downtown and all the small restaurants. If I'm ever back in Cairns, I would def. stay at this hotel, decent price and location.

The staff of the hotel are very helpful and friendly. I have not met a more cheerful and helpful bunch. The hotel itself was OK for a doubletree. After our first night here, I found small ants crawling on the counter and around and in the hotpot. They were everywhere and I had my partner ask the front desk if they could move us to another room. Thank goodness that they were able too. The hotel could use a bit of revamp on the outside in my opinion. It looked drab as compared to our other choice, the Hilton. Location wise, it was fine, as everything in the city is walkable. As long as you like the bats. But if you are planning to take a boat to the great barrier reef, it would be better to stay in a hotel closer to the harbor. It was an enjoyable stay, but the ant issue seemed to leave me with a nervousness throughout my stay. As I was on the lookout for ants the entire time.

My rooms view was amazing, watching the bats and parrots at night was unbelievable. Most things were great here, could do better would be more staff at breakfast, the staff that was working was being run ragged trying to keep the buffet stocked. Also no happy hour or executive lounge for diamond members was not as advertised. Pool and food were both solid. Room was good, AC took quite some time to cool room after door was opened.

Got a pretty good deal here. Only paid AU$345 for a 3 night stay. That being said, as others have mentioned here, the property is a little dated. However the rooms are clean and modern. Well sort of. First night stay was fine until we woke up the next morning and discovered a trail of ants in the room. We asked to switch rooms, which they did. The 2nd room was fine. We also tried the breakfast buffet in the hotel on day 2. A little pricey for breakfast but it was convenient and offered a continental style or hot breakfast. The hotel is conveniently located and everything is within a 20-minute walking distance. The staff here is also very friendly and helpful. We walked by the Cairns Hilton which is near the boardwalk. That is a nice hotel. I figured that the Double Tree was more centrally located as opposed to the Hilton Cairns which was on one side of town, plus the Double Tree was more reasonably priced. In hindsight, I should've splurged the extra AU$30 a night for the Hilton.

I decided to stay at the Doubletree because I didn't feel like paying for the Hilton in Cairns and I had previously stayed at a Doubletree in the US and found it perfectly good in quality and service. The thing that stood out for me in positives was that the staff were friendly and very helpful when I stayed there. The location of the Doubletree in Cairns is also exceptionally good, with it being across the road from the Esplanade. It's also a short walk to the restaurant strip. As a few other reviews have pointed out, the building itself feels tired. Upon reflecting on this, I think the building is suffering from very specific issues. Firstly, the exterior looks a bit tired and drab because it seems it hasn't been cleaned and/or repainted for a few years. This is a common thing I've noticed with a lot of buildings in general (not just hotels). There was also an expected amount of wear and tear on the exterior. I found the interior of the rooms to be of good quality. Carpets and other fittings appeared reasonably new. If anything really stood out in the room that suggested refitting was needed, it was the air conditioner control being analog with no digital temperature setting. That being said, the air conditioner was very good at combating the heat and humidity in Cairns. I also found the bed to be one of the more comfortable ones I've slept in, with the height being closer to the ground (seems like I'm having to jump up into my bed in some hotels) and not too soft a mattress (again, feels like I'm going to be swallowed by the mattress in other places). In summary, the facilities were functional and no frills, but the location and staff definitely added to the experience.

This hotel is really good for my trip in cairns. The service can cover my need mostly and the staff are patient.

Sure it's a little dated, but Cairns is a little dated. The room, however, was very comfortable, and I'm glad we splurged for an ocean view room because THAT VIEW!!!!!!!! I would gladly wake up in a hovel each morning if it afforded me that splendid view... The DoubleTree, thankfully, is nowhere near hovel status at this point. Staff was friendly. Wifi was terrible. As a Hilton Honors member we got free wifi, but it was seriously a joke. (Pro tip: sign up in advance of your trip for Hilton Honors rewards program. It's free and there are perks, even if that perk is shitty wifi). Their onsite travel agent, Sue, was an absolute pleasure and a wealth of information. Definitely take advantage of her local knowledge. We were thankful the hotel is situated on the outer edge of downtown Cairns allowing us a fairly quiet place to retreat to when the throngs of tourists became too much to bear. That being said, you are still only a couple minutes walk into the chaos. I'd stay here again if for some reason I found myself back in Cairns.

You get what you pay for. Rooms are small, but clean. Front desk service is alright, every time I talk to the person at the front desk, he or she has to call someone else to answer my questions (what is the wifi password? where is the nearest grocery store? can we borrow a couple of outlet adapters? where can we find these travel adapters?) The only reason why I gave this place three stars is because they have a really good breakfast buffet that had Australian, Japanese and American dishes. Although it was pricey, it was worth it.

The wifi is awful. First you still have pay extra for having wifi in your room, very 2000s. More importantly, it simply doesn't work. Take forever to go to the register page and it doesn't register. I called the receptionist for help and he had no idea how to fix it and no intention to help. He Just gave me a number for the IT department. Yes, I'd love to spend my vacation time to talk to IT department so they can tell me to restart my phone and and reboot my laptop. The second day we were promised by the hotel manager to have a wifi signal booster, then we were told later there were no booster available anymore. Never knew wifi "technology" were so complicated. So we ended up have no internet in hotel room the whole time, and we had a wonderful 90s style vacation.

This was a great location and friendly staff. Beautiful views from the room with balcony. Highly recommend this spot. Great value and right there in the action. everything you could possibly need is a short walk away. This is by far the best spot we stayed while on vacation in Australia

Overall our stay was an enjoyable one. The staff struggled to deal with the volume of patrons and it was a wait to get a room and check out. The breakfast service was very reasonable and incorporated a beautiful vista overlooking the river. The interior of the hotel was also a picturesque setting with interior gardens and open spaces.

My husband and I stayed here when we wanted to spend a few days exploring the rainforest and the reef. It was the perfect homebase for us, very hospitable staff, lovely, clean accommodations and easy to walk anywhere in Cairns. If you want to stay somewhere nice and don't want to break the bank this place is perfect!

The hotel building is a little dated and shabby. Our room was clean but I wish the bathroom had a vent to help with drying things - the towels never dried out completely so we just asked for fresh towels every day. The wifi was pretty bad in the room, and we were only on the 2nd floor. I doubt it would be better on the higher floors. We had breakfast every day at the hotel and the buffet was fine. The breads and pastries were always covered with flies though which was gross. I had an omelet from the kitchen that was good. As Hilton Diamond members we were given two passes - one for a drink and one for a nonalcoholic drink and small appetizer. They weren't kidding with small. My husband chose the buffalo wings and what showed up were three charred overfried lumps. Inedible. The service was great in the morning but incredibly slow in the early evening in the bar. We waited 25 minutes for the wings. The location is excellent though - 5 minutes to the main esplanade and about 15 min walk to the central train station.

A little dated, but it is a pretty good value for the location. The unlimited warm chocolate chip cookies at the front desk is a huge plus. Just keep in mind there's like 31 g of fat per cookie. The hotel is within walking distance of the Esplanade and a couple of miles from the airport ($22 AUD cab ride). The Marina is also within walking distance for all the reef tours. I think the hotel is a pretty good base camp, for $110-$120 per night it hits the sweet spot of not being too ghetto, but not breaking the bank.