DoubleTree by Hilton Hotel Chicago - Magnificent Mile

This was my first time in Chicago and I read the reviews of hotels before I booked and I'm a Hilton Baby, so I paid close attention! And I chose this Hotel! I'm not sure where the negative ratings came from but it couldn't of been for this hotel! Because from the moment you walked in the front door I was completely satisfied! There was Not one thing to complain about nor did I have a problem with! The Front Desk Staff were Amazing, helped me with checking in, even though I had already checked in on the App, they verified my information and I got my cookie and water! With a suggestion for a close restaurant with a coupon! The Staff in the Lobby, Nice! My room was perfect! And I read the reviews of concerns of cleanliness, so I came prepared, which is normal for me, but the room was clean, the bathroom clean, main room clean, bed clean, and I had an incredible view! Refrigerator, microwave, closet, everything! We were on the 20th floor right by the elevator and quiet! The breakfast at the restaurant was good every morning and if you just wanted coffee and a quick bite to go they had a Starbucks and that was hot and good as well! All of the Staff I came into contact with were nice, helpful and pleasant! There was security present, which was good so no matter the time you came back you felt safe! The hotel is in a very good location and we were even able to walk to some attractions! This is a really good hotel stay and large enough to hold large groups and not interfere with your private vacation!

Location and price were good but the room we got was an upgraded city view. There’s no city view, just another tall building next door. The room was chilly. A lot of static electricity touching anything. The heater dried the room out to like no moisture. We had to turn off the heater which made the room cold. For the price, this hotel was not worth it. Many other people partied very late and were very loud past midnight and kept waking us up. Unfortunate because we typically have a great experience at Hilton based hotels as we are Diamond status.

Positive: Location was great.Staff was very friendly and helpful.Lobby area was calm and relaxing. Beds and pillows were the most comfortable we?ve ever experienced at a hotel. Negative: Shower/tub drained very slowly. Not a big deal, but will need addressed before someone much pickier than us stays there.

This Double Tree is conveniently located just north of the river and a few blocks from the Mag Mile. The room was large enough for our family of four to be comfortable in, and we really liked the windowsill bench. The beds were comfortable and the room was clean but they did feel a little dated. I was glad that the rooms were quiet and there was minimal outdoor and hallway noise. They offer parking for a pretty steep price, but I recommend looking for parking spots through a parking app at one of the many nearby parking garages. Service was friendly and let us check in early which was great! We would definitely consider staying here again when visiting Chicago.

Stayed overnight recently and was very pleased with the staff and the quality of my room. Room was clean, ample and quiet. Location was convenient for my plans and would be a good spot for someone visiting Chicago for fun as well.

Had an amazing 5 day stay here at this hotel. Antonio who checked us into our room was hands down the best! Great conversation and super helpful went above and beyond. The room was in great condition no foul smell everything was clean. Also a great location w/ many many food options walking distance. Not too far from main attractions. I really just wish you would be able to connect your fire stick.

Upon check-in, I asked for a luggage cart but was not allowed to use it myself. The porter rudely swung it away from me and refused to allow me to use it. The unspoken language was this: either pay me to help you with your bags or do it yourself, without the convenience of a cart. This is not a luxury hotel, and even if it was, I would still to be treated courteously. The room was fine and met our expectations. It was clean, and didn’t feel dated. We are a family of four, and indicated this when making our reservation. There were only three bath towels, which is less than the usual four or more. We called and asked for one additional towel and two additional pillows. The hotel brought up six towels and no pillows. They promised to correct this but never returned. The hotel is located near a hospital and loud sirens are frequent. When we went down to breakfast, the host told us there would be a one-hour wait. We were eager to get our day started, so I pointed out empty seats at the bar. We were seated there and tables opened up in about 20 minutes. The restaurant aggressively sells the breakfast buffet and we were warned that ordering off the menu could take 20 minutes. It actually took about 10 minutes and we were happy with the freshness and quality of the food. The aggressive selling of the $30 buffet is annoying and stressful. Not a nice way to start a day. There are two large TVs in the restaurant. When we sat at the bar with our young children, there was footage of Diddy beatng his girlfriend on CNN. Once again, not a nice way to start the day. TVs in restaurants is such a horrible thing, no matter what is on the screen. But doom-and-gloom and violent news really has no place in a restaurant, where we are seeking the comfort of a good meal.

We stayed at the DoubleTree during a Hockey Tournament where we wanted to be able yo explore Chicago when not at games. The hotel had easy access to the highway (no tolls to Romeoville which was nice) and when exploring the city we easily walked to the Navy Pier & Magnificent Mile. We did walk to the Loop on our last day but at that point had walked 15 miles so we found a bike taxi that took us to the hotel, which was maybe a 5 minute ride and a lot of fun! Overall, the location was perfect for us. The room was clean and the beds were comfortable. The bathroom didn't have a fan which was different but that was the only thing that wasn't as expected. There was a fridge, fine view of the city, and plenty of space for 2 of us. What was surprising is that we had our room serviced every day - it was so nice! Seems like that's not typical in most hotels anymore, so we were pleasantly surprised by that. We took disinfectant wipes with us and when wiping things down, all surfaces were clean. We stayed on the 20th floor, so I would say whoever services that floor does an excellent job. We were having a hard time choosing a hotel because of so many negative reviews on all the hotels that weren't $500+/night. This one was reasonably priced, had a great location, and we had no issues with cleanliness, comfort, or staff so I wanted to add our two cents in for anyone getting scared off by reviews.

As Hilton members we are fortunate to be able to pick and choose from a variety of locations and this one doesn't disappoint. It's generally quite with the occasional ambulance because we are near Northwestern medical center. It's good actually in case of an emergency . Checking in is easy, the room was ready and clean. The only issue was that the shower gel bottle was near empty and when I asked housekeeping to refill, they said they were out of stock so they gave me some little bottles. The room has a little sink, microwave and nice beverage fridge. A place to stay again!

Excellent location (Magnificent Mile), near Riverwalk), somewhat dated property (for some elevators the electronic key from the Hilton App just does not work). This was my first stay here and I can recommend (staying some 140 plus nights/year in hotels). Great staff at check-in (I needed cause my key in app did not work), attentive service for dinner and breakfast at the on-site restaurant, clean room with all appliances in working order, shower with no soap scum and refilled condiments, high speed internet- I'll usually frequent another property a half mile down the street but recommend this hotel and will be back here myself as well. Thank you for the hospitality

I had a decent experience at this hotel. I checked in via the app and did not interact at all with the front staff. My digital key worked perfectly in the elevator and the room. It's hard to beat the location. It's close to everything. I was in town for a meeting, and I just walked everywhere. There's even a Whole Foods a block away, where I got some water and a light snack one evening. My room was clean, the bed was comfortable, and the pillows were sufficient. I'm not a big fan of hotel pillows that have no structure. These were ok. I'd stay here again.

Finishing up my stay here. Pretty good, all things considered (did not pay attention and lollapalooza was over the weekend). Background info, I'm a Chicago native, so your experience may differ. Location: 5/5 - 15 min walk to navy pier (brisk walk) - 20ish min walk to millennium park (very brisk walk) - Whole Foods is less than a 5 min walk (good breakfast/lunch/dinner from hot bar. More cost effective than the restaurants around here...then you can enjoy your room) Hotel check in: 5/5 Staff were chill, efficient. Room: 4/5 The room is fine, it was "worn in", but the bed was comfortable, room was as clean as it could be (without scrubbing it from top to bottom). Bonus point for the view, another bonus point for the coffee maker (the location is functional. Still hotel coffee, so don't expect fancy). Pool: (insert side eye) Ok, I'm sure it is fine. I did go down to be nosey. My eyes started to burn from the chlorine in the air, so I decided against taking a dip. The area was not clean; cups, tissues and various stuff thrown all about. I don't blame the hotel, I blame the ill mannered guests. The views were nice-ish. TL;DR: the hotel is fine. The lounge downstairs is fine. The location is fire. I would return for future stays. Parking is $62/day, which is normal-ish. Ooookay. Pro-tips: Parking: head directly to level C. More parking closer to elevator. Reservation: get Hilton rewards app, make an account, do the digital check-in. You get cookies when you check in with the front desk. Food: remember, there is always Whole Foods. I mean, check out whatever you want, but Whole Foods is fire and cheaper. Elevator: you need your room key to make it move. Take it out of the sleeve. Travel: Get the Lyft bike if you go to navy pier. Ride it to millennium park. Unless you want the exercise. Lyft bikes are towards the navy pier entrance. Other then that, enjoy the stay. For reference, I did get an old fashion from the bar downstairs. Nice pour, $16. Food looked good. But, ya know, Whole Foods. Waaait wait. Another pro tip: Dollop Coffee shop is a 2 min walk from the front door. Go there to get your caffeine fix in the morning.

Beautiful and luxury bedroom suite design with new high quality remodeling recently. Front desk phone service called 3 times in 2 days received dirty pillows replacement in 2nd day stay. May be they are too busy forgot to bring back to me until three calls. Overall great location and convenience to the center of city.

This is the first time I have stayed in Chicago downtown hotel. The place is a few minutes' walk to magnificent mile. Almost every place is a walkable distance from here. We booked two rooms for our friends group. We were given the attached rooms on 4th floor, which was super convenient. It was fun staying so close to everything in Chicago downtown. Our rooms were good. We stayed there for 3 nights. However our rooms weren't serviced. We had requested the staff several times for room service and even informed them 24 hours prior. We had also requested room service on the Hilton app but nothing was done. This was disappointing.

When planning our travels to Chicago, my friend and I wanted to stay in the Magnificent Mile area since it was a good prime area where you can walk to the nearby area for fine dining, shopping and plenty of fun things. For our further destinations we were able to get quick affordable ubers/lyfts. So this area has many hotels and my friend narrowed it down to two hotels and asked me to pick. DoubleTree was slightly more expensive (approx $288/night with tax) but it was about the general price of the area. This was a special AAA rate that included parking. Parking itself is $59/night if it wasn't for my AAA promotion. If you know me I usually go for the DoubleTree for the cookies and usually good customer service. This location was definitely one of the higher end DoubleTree I've been to, but also more expensive. They have options where you can check in online and use a digital key from your phone. I prefer checking in in person for my beloved cookies. Also my friend and I forgot to pack our toothpaste and the hotel was kind enough to send us up some free toothpaste. I also got plenty of free water throughout the stay as a Hiltons Honors member. And free wifi as a Hiltons Honors member. Our room had 2 queen size comfortable beds, on the small size with square footage, but it was clean and had everything we needed. There was a shower with complimentary shampoo, conditioner, body wash, soaps, a mini refrigerator for our wine and champagne, coffee maker and enough outlets around the room. No microwave. They also had a nice fitness center that my friend visited each morning. When we checked out, we asked them if we can keep the car in the parking structure for a few extra hours after check out and they actually said we are free to park until 5pm for no additional costs. That was perfect because my friend and I still had plans for lunch and an architecture boat tour that were walking distance before we were leaving Chicago. Glad everything worked out. The stay was enjoyable but it was definitely on the pricey side of hotel experiences. The location was premium and this was in the city so I accept it for what it is. Even if you stayed further and drove into the city, parking everywhere is a hassle and expensive so I rather stay somewhere convenient for a splurge.

i wanted to like this hotel. the gentleman at check-in was quite accommodating and very friendly. at that moment i thought i made a good choice in the doubletree. the entire staff was friendly and helpful (with exception. see below). that's about all this hotel has going for it. i do have a suggestion about the friendliness, though -- at times it felt like members of the hotel staff were just panhandling for tips merely for being 'nice.' the bigger issues were with the other guests at the hotel and the way the hotel staff did not address a problem when alerted to it. * the second evening of my 5 night stay there was an apparent conflict with several guests in their room on my floor. in my thousands of nights in hotels across several continents, i have never heard such screaming. the screaming, yelling and outright verbal abuse these women were engaged in with each other was so jarring, got my spouse and kids off the floor and left the hotel for the (already planned) day. on the way out, my spouse reported it to tyler (?) at the front desk as the four of us (2 adults, 2 kids) were standing there and tyler looked at me. no, "oh my goodness. we should get someone up there to check on things. that is unacceptable." just a "meh" and a look. it was so bad, i told him i was prepared to call the police. he said he would ask hotel security to check on things. several hours later, upon our return to the hotel, i asked tyler what the status was. he said that he 'didn't have an update from security.' i don't believe he ever asked security to check on the disturbance. is this 'normal' behavior from guests at this hotel? * night #2 of 5 the guests in the room across the hall were having a lively time. i get it. it's christmas. at least it wasn't the screaming match in the other room from the previous night. as i walked out of my room to get ice, a guy came out of the room across the hall from mine, falling down drunk with a bottle of not-sure-what-kind-of-alcohol, the stench of the liquid wafting out of his mouth. is this 'normal' behavior from guests at this hotel? * night #4 of 5. drunk woman on a luggage cart was swinging from the top bar at her room door next to the door of my spouse and children's. room. normal behavior? i knew that the front desk would be zero help. at least when i asked her to dial it down, she did. * neither my family nor i felt safe at this hotel and will not stay here again. smaller problems with this property: * there is one (1) microwave for guest use. in the lobby at the starbucks. * being asked to listen to a time share like sales pitch. * being told i'd get hilton points for the stay and not getting them. unrelated to the time share sales. * smoking area within feet of the front door on the michigan avenue side, used by employees no less. * house cleaning carts and materials being seemingly abandoned in the hallway on my floor at 8-9 p.m. good things: * check in and the kind, accommodating man who helped me get rooms near one another. * location.

While everyone I have encountered has been friendly and professional, the hotel rooms are in need of a deep cleaning and refresh. There is not a lot of care put into the cleanliness of the rooms. This hotel has tubs only. No walkin showers. I get in the tub, pull the curtain, and look up and there is still a dirty, hard-dried used wash cloth hanging over the shower curtain bar. Disgusting. The lamp on the desk literally has grim all around it. How does someone look at that and not attempt to wipe it? Here on business. This would not have been my choice of hotel. Certainly questioning the cleanliness of everything in the room and makes me uncomfortable. I called and someone came to change out the shower curtain but that should have to happen at 7:30 at night after a long day of travel.

We booked this hotel for our stay, we unfortunately arrived pretty late due to flight delays when we arrived check in was easy we started with Room#602 good room, convenient floor & size, later had to switch rooms because apparently AC's we're going to be fixed In the entire floor so they changed us to room#1903 ahh way higher & not as convenient but pretty much the same type of room. Both were clean, comfortable bed & nice toiletries to use. If u want your room clean u need to let them know at least the day before not the most convenient because u forget they should try a better way to handle this. Hotel itself is a great location u can walk to a lot from here, they have a Starbucks in the lobby. The market next door is the easiest for grabbing drinks & snacks. Initially we thought we would be able to enjoy the pool more but unfortunately Mother Nature had other plans as the weather was not the best pool weather but we did get to enjoy it at least, nice terrace area , towels provided. It was better with less people/ kids since it's not a very big pool. Aside from having to chance rooms we had a nice stay. U get that delicious cookie when checking in & u can ask for it during your stay which we did, we had a nice stay.

We were pretty happy with our visit. We like the Doubletree and have stayed with them before. The location is good, the price was reasonable and the service was solid. My wife loves the cookies every day. We encountered two issues during our stay, one of which was resolved quickly and the other of which was not resolved or really acknowledged. The one that was resolved was that one of the nightstand drawers would not stay closed and kept opening all the way. I think they just switched it out as soon as we mentioned it. The one that wasn't resolved was the ice machine on our floor was not working for our entire stay. We use ice a lot and it was annoying to have to go to other floors to get what we needed. A minor but annoying issue. That aside, we'd probably stay there again

Came here for a weekend stay in Chicago. Definitely do not reccomend. My room was filthy. I had to request new blankets. Also, my toilet had mold and there was food on the walls. The only draw is the rooftop pool but its not woth the lack of cleanliness.

Located on Ohio Street, the two bedrooms have queen beds. The bathroom toilet and heater are rather loud. The room appears clean but curtains are thin letting in sunshine. This is not for late risers. The guest check ins include bottled water and warm chocolate chip cookies. It did cheer us up. There's coffee and tea in the room. The wall tv was adequate. It's winter so the pool is closed. There's a gym. Downstairs is a restaurant. Staff were not wearing masks. This hotel is close to Navy Pier, Whole Foods, amc theater, and restaurants.

Wonderful hotel.. Room was very clean and comfortable .. bed was super comfortable as well. Service was top notch.. I couldn't ask for anything more. I found my room really relaxing after spending the day sightseeing. Downstairs has a huge lobby and restaurant. There's even a small Starbucks on site.

Do not stay here. All they have are poorly trained employees who are absolutely rude to guests; Ashley in particular. Other reviews tell me she's notorious for giving attitude and being rude to other guests. Anyways, there's a much better hotel just down the street with better service. ASHLEY at the front desk was the stand out in being racist and blatantly rude about her own auditory hallucinations. She was initially already curt and standoffish to my fiancé's parents who came all the way from Korea and don't speak English. Then they call us over to help them out and all we did was ask for three room keys, to which she really wanted to tell us "the answer to your what is yes." Like girl what???? What are you even saying?? Nobody said anything but three room keys to her own question and she's apparently hearing things???Or maybe she just wanted to be racist to Asians not knowing I speak better English than her?? The world may never know. I complained to management with no apology from Ashley and really no rectification, as she continued to be at the front desk being rude the next day and the next until we finally moved hotels due to her insanely rude behavior and additional refusal to help with keys that she messed up on once again. I don't know how she thinks she can do and say whatever she wants while working in hospitality.

It's a beautiful hotel beautiful pool the only thing is parking is so expensive I think if you're already paying that much for a hotel room parking should always be free

Comfortable rooms and great location. We did have an issue with our in room safe. After two hours of failed attempts to fix it they offered us a $50 credit toward our stay as an apology. We missed out on time we wanted to site see so that was disappointing. They settled on $100 credit in the end which was appreciated because it was a hassle to be room bound during our brief stay. They also allowed us an early check in and late checkout, which was very nice. We enjoyed the Hothouse bar in the evening and the room was clean and the beds were comfortable. I'd stay here again.

Beware!! Our car was stolen from the hotel's parking garage and the hotel accepts no responsibility. Come to find out this has been an ongoing problem and the hotel has done nothing to deter thieves. Apparently, Hilton does not value the safety of their guests. Park at your own risk for $62/day.

The pictures definitely make this place much more appealing than the reality. What I didn't like about DoubleTree was how they charged for their WiFi. I guess I don't stay at hotels often, but I assumed that is usually included in the cost, especially if you are already paying $200/night. I called them up to double check and the lady at the desk confirmed that you must pay. THEN I found out from my colleague that you can get free WiFi by clicking on "promotional code" and typing in "freelobby". Like, seriously guys? You couldn't just give me this standard code? Overall the cleanliness was good so I appreciated that. There are tons of spots in the area that I have not been to, so I can't quite compare. But I will say I wouldn't mind staying here again if I had to.

I stayed for 2 nights and it was amazing! The resturant/lounge was delicious. The staff were very kind! I would stay here again.

A very nice hotel with friendly staff. It is located near so many great restaurants and Navy Pier is walkable from here. The breakfast in the restaurant is overpriced, but the food is very good. I also believe the hotel bar's hours are unnecessarily limited. Our train got in at ten. By the time we got to the hotel and got settled, it was after 11:00 and the bar was closed; on a Friday night. I believe it should stay open until midnight on Friday and Saturday. I will certainly come back when my travels bring back to this part of Chicago.

Easy digital check-In through app and keyless entry to the room made it very simple to access hotel. Very clean lobby and helpful staff. Was always greeted with a smile. The warm complimentary cookies were a plus. Safe and secure parking garage; Walking distance to everything. The gym was great; access to a lot of equipment and everything was in working order. My floor was quiet and very clean. Loved walking through and enjoyed the "clean" smell.. you can tell Gloria cares about her job and the guests. She was very helpful and always asked if I needed anything in my room before i left for the day. The bar makes really good Bloody Marys. We will definitely stay here again.

The hotel and the staff were all lovely. DO NOT GO TO THE HOTEL RESTAURANT!!! The Hothouse staff is a brood of vipers! see my review of the restauran: Families not welcome! DISCRIMINATES AGAINST CHILDREN!! we were staying at the Hilton DoubleTree upstairs for 4 nights. We sat in a corner and asked for a high chair. we told them that we wanted to feed our son baby food. First a very aggressive gentlemen came and told us we were not allowed and we had to leave. I asked where w could feed our baby while we stayed in the hotel. He brought the manager and she said she would put us in a closed room in the back (after she removed some carts and other Junk stored back there) They obviously just did not want a baby in the hotel restaurant. We were welcomed at every other restaurant we went to in Chicago... and we cannot even feed our baby in our own hotel? Edit: This happened in the evening. To be fair, the morning staff were very nice. One gentleman in the evening was also very kind.

This place has horrible service. I always thought this was a better brand. Besides charging for everything (including a $7.00 fee for receiving an Amazon package, the place is not a clean or friendly or fun environment. It's motel quality at premium prices.

Comfortable one night stay near the Magnificent Mile. Great walk score. Easy to walk to Michigan Avenue, Navy Pier and the river. Lots of shops, restaurants and even a Whole Foods close by. Check-in was so easy. Everyone was friendly and helpful, which was perfect for our unexpectedly late 1AM arrival. Breakfast buffet was fresh and hot. Standards included eggs, hash browns, an oatmeal bar, pastries, fruits and yogurt. Enjoyed the grilled veggies and hot tea selection. A special thanks to Steve who stored our luggage, gave us some great restaurant recommendations and even offered to walk our luggage over to the Embassy Suites once our new room was ready.

I've tried to file an online complaint with Doubletree for the last couple days to address my issue. Their website lets me fill out the form but won't let me submit. I've tried so many times I give up. My son just graduated boot camp in Great Lakes, so I've been floating all weekend. Was having a great visit until the end of my day trying to get a drink from the bartender Jose. I waited patiently for about 10 minutes while he chatted with everyone but me. No big deal, I was a bartender & waiter before so I never give these guys a hard time. He finally asked me what I wanted. I told him I wanted a lemon drop. He appeared to understand & I proceeded to talk to other guests. He then walked away. I continued talking & waiting. Another 10 minutes later I saw another bartender making my drink then walked it over to someone else. She declined, knowing it wasn't her drink. The patron next to me had asked me what happened to my drink after she saw me waiting a while. She let the waiter know that it was my drink he was carrying around to different people. I wanted a new drink after it was passed around too much for me. The other bartender threw it out. The patrons next to me let them (the waiter & the other bartender) know about the mix up. They even made a joke about it, "he dropped your lemon drop!" I continued to wait for someone to make me a new drink. Jose returned & instantly snapped at me. Told me I never ordered a drink, that I just started talking to other customers but didn't order. Well how did it get made??? How did other guests know it was supposed to be mine? How did everyone around me know I ordered a lemon drink except the bartender? We went back & forth a few seconds until I said never mind, I don't need a drink if you're going to talk to me like this. I sat there for the next hour socializing with customers & not once did Jose try to make things right. He messed up my night. When the other bartender poured out the drink I ordered, he said "Sorry". Thats all Jose had to say. Who goes back and forth with a paying customer & hotel guest about something so minor? I always stay at Doubletree hotels (for the cookie, of course) and I've never been treated so low. I complained to the front desk supervisor but she wouldn't put it in writing.

I usually don't stay at hotels that have a lot of recent negative reviews, but since I had prepaid and was staying based on a timeshare package that was expiring, I kinda had no choice. Anyway, I must say I was pleased with my hotel stay. Pros:Customer service was good, hotel/room was clean and not outdated like most, Starbucks in lobby, the complimentary food/drink vouchers was a plus (diamond member perk), the pool was nice, the hotel was in a perfect downtown location, comfy beds and we were upgraded to a high floor with a city view. Cons: None really. However, I did have to ask multiple times for towels to be brought up (think they forgot but they did apologize), and both my digital key and physical keys stopped working the 3rd day (but the front desk fixed both issues really quick without me having to go all the way back down stairs). Also parking is EXPENSIVE but we didn't have a car so didn't affect us at all. First time to Chicago and the hotel definitely helped make it a good vacation. Planning to use this location next time I visit. I totally recommend based on my stay.

This is a perfectly acceptable hotel. I had a nice room that included a super comfy bed, a modern flat screen cable tv, plenty of plug ins for my electronics, a sparkling clean bathroom with plenty of towels and free wifi. It checked off all of the boxes and I didn't need anything more. I didn't partake, but the hotel also offered up an outside pool with what looked like some outside games and had a restaurant on the lower level. For those who are visiting Chicago, especially those who have families, the hotel is just off of Michigan Avenue and is quite close to many tourist spots. You'll also find some familiar name brand retail stores and chain restaurants close by in case you need anything quick. As a solo traveler who didn't have a vehicle, the hotel is a bit of a hike from the El. You might keep that in mind while you're packing otherwise you might look into taking a shuttle or a taxi. Also, while there are some unique restaurants and bars close, if you're preferring something a little more local, be prepared to take a taxi or ride the train to a different neighborhood.

I had read the reviews that the hotel was under renovations however I had issues with my room as my front desk person recognized me with my hotel award status and made sure she put me in a renovated room...FYI rooms up to the 20th floor are renovated and the floors after that are going to be renovated to a Hilton vacation club rooms in the future I was also promptly given my warm cookies and milk.. I'm giving hotel 3 stars because the WIFI did not work at all during my entire stay...when I called downstairs they said they are having issues with WiFi which I found unacceptable. Location is great 2 blocks alway from Michigan Ave but I don't think I would go back until the renovations are completed

The hotel is ok. The personal was fine....... However, the mattress was like sleeping on concrete. Mentioned it to front desk and rather that doing something about it, they said, "Sorry about that"! And if you want your room cleaned and clean towels, you must let them know each and every morning the day before!! But they do not let you know that detail on check-in.........

Beautiful and very large room (especially for downtown Chicago) with in-room fridge and coffee maker. Super friendly hotel staff. Very clean room. Incredibly comfortable bed and pillows. Good hotel security. Nice amenities including a Starbucks. Would absolutely stay here again.

Stayed there with the family. Other than its location, nothing worth the money I paid. The building is old, and instead of renovating, they preferred re-painting. It ended up rooms look like a motel. Also it was so dirty and not well maintained (see pics). Bonus: Bar closes too early at the weekend + a rude attitude from staff.

Beautiful hotel centrally located and not too expensive for downtown Chicago. Check-in was very fast and was even able to get in a room before 1pm. Upon checking into the hotel, the host gives you a delicious chocolate chip cookie with walnuts. Warm to the touch and chocolate chips melting...mmmm. Now I have to come back ;) Rooms were clean, are very spacious with seating by the window, a comfy chair with chase. Nice work station. Fast internet during the day, in the evening gets a little busy but can still surf. Shower head - rainfall style with plenty of pressure. Bathroom amenities are by Crabtree and Evelyn and include lotion, shampoo, conditioner and verbena and lavender soaps. The air conditioner worked very well and was not overly loud like some hotels. Bed was comfy and clean with plenty of pillows. Thank you DoubleTree by Hilton for a pleasant business stay.

The hotel lost an expensive suit jacket during dry cleaning services. The Manager (Grace Kane) and the hotel's accountant (Thomas Root) have not helped resolve the issue. I have provided the best information available, but they want me to provide my social security number to be reimbursed. Terrible. Shame because our stay was pleasant.

This was my first time staying at this hotel. It felt like a great location. There is a grocery store right next to the hotel. Great food locations with in walking distance and lots of great shopping locations. The hotel was very clean and the staff was wonderful. I just wish they offered a airport shuttle and the lines at the elevators can become a wait. So if those are my only sort of complaints, it was a great first trip to Chicago for me

I don't often gush about a hotel, but this one was great. First of all, it's called the DoubleTree by Hilton at the Magnificent Mile now. Just so we're clear about which hotel we're talking about. Second, it's not technically ON the Mag Mile, but it's a couple of blocks away. It's close enough to earn the moniker, though. The room was very comfortable, despite the constant late-night city sounds. You can't really avoid that, but at least the interior was soothing. The room was very clean and the bed was cozy. The a/c was quick to react and kept the room at the temp I wanted. The location, beyond being ideally situated, is also very nice considering the fact that you're at a hotel downtown in a big city. Everything was easily accessible, though, and we didn't have problems either walking to/from it, or getting Lyft there. The staff is beyond great, and that's what really earns the praise here. Alex who checked us in was fantastic with some great local recommendations for food and beverage. He was very approachable and quite helpful. Holly kept in touch via text to ensure I was enjoying my stay, which was a nice touch I really appreciated. And everyone else, whose names I did not think to note, were friendly, helpful, and inviting. If I'm ever in this neck of the woods again, I would totally want to stay here.

It's close to everything. It has typical doubletree amenities. I wouldn't say not to stay here. My only issue is the manager was rude when I asked how they compensated guests for shutting down their largest amenities. I was disappointed that no kindness or empathy was offered. Even if nothing was taken off the room, a kinder response would've been nice. I literally transferred to this hotel from another location after being on an hour hold with the hotel, just for the amenities to get shut down an hour after I arrived. Kindness would've been appreciated. Maybe it was just a bad day but it changed my feelings about the whole experience.

Tremell J. , who works the nights at the front desk, was extremely rude and said horrible things to me and my family. We called the desk about one small problem, he hung up on us when we asked his name. When we went down to the desk, he was insulting our family and extremely rude. This one employee ruined our entire stay here. Recorded conversation: Tremell- "what do you want me to do about it?" My mom on the phone- "we would like the constant beeping to stop so I can go to sleep" Tremell- "Ma'am, i don't have a magic wand to wave and make it stop" My mom- "what is your name" *Tremell hangs up"

Had a terrible experience at this hotel at the front desk. The front desk supervisor "Shawn" and her colleague Marcus were extremely rude when we were trying to check in today. My husband was in our room for 4 hrs and they said they didn't see him in the system when I tried to get a key since I got there later in the afternoon. All along while checking the system Marcus was aggressive and stand offish. I had my husband call down from the room, and they said "I guess he's obviously in the room but unfortunately he has to come down to get you" in the most loud, rude and aggressive way you can think of. My husband had to haul himself and our three year old down. If the hotels system does not work accurately and show who is checked in vs not, that is not the guests problem. And at the very least staff should be apologetic about it, not entitled and rude. They were rude to my husband on the phone too. When we asked why they were speaking so rudely to us Shawn basically said she didn't care, called me "honey" and dismissed both me and my husband by repeatedly and condescendingly saying "have a blessed day". I have seen other terrible reviews about this hotels staff all over social media. Save yourself the worst hotel experience of your life and stay anywhere else

the room was super hot the ac did not work the tv didn't work and you needed a step stool to get on the toilet. very over priced for things not working correctly the sheets were soiled from past guests and they didn't fit the bed. i would recommend going to a different place

MUST BRING YOUR OWN SOAP, SHOW GEL, SHAMPOO, CONDITIONER. Front desk people were nice at checkin - we arrived very late at night after delayed red eye flight. This hotel looks nice from the lobby, but the room lacks essentials - no shower gel or shampoo in show dispensers, one roll of toilet paper for 4 people. You need to call the front desk to request essentials and it takes them hours to respond. Feels like we're camping.

The price is very reasonable for its location and room quality. One of the best deals around Cambridge area vey close to Harvard Business School. We got a king-size bed suite. It also comes with a comfortable sofa bed. The bathroom is big and clean. They also offer earplugs but no eye masks. Their breakfast is really good. You choose your ingredients and they make your omelet on the spot. We also enjoyed rambutans, strawberries, and pineapple slices. One downside is that parking is $35 a night and the lot was quite full so we had to go all the way up to the roof to find a so

Pretty good stay. Cookies on par. Just need to add the nightly housekeeping "knock" for any needed towels or such.

Great service. Nice bed. Restaurant pretty ordinary but the wait staff was friendly and service was good. Glad we stayed here, close to everything we needed. We will stay here again. One note, the parking garage while fantastic within the hotel is tight in the entrance and exits. Nothing bigger than an SUV. Certainly no trucks, or no large Pathfinders, Yukon's, expeditions. Enjoy

This hotel was super clean and very reasonable priced for the location! The staff was amazing and super friendly. This was honestly one of the best experiences I've had at any hotel before!

This is not a great hotel, but I think we also got one of the older, non-renovated rooms. The location is pretty good. You are close to Michigan Ave. and near to the El and bus stop. I would be aware of your surroundings walking to and fro' though. We were approached multiple times by panhandlers, the Grand station closest to us was very dirty, and we really didn't feel very safe hauling our luggage from the train. We stayed at another property just a few blocks away on Wacker Drive, and it was night and day as far as feeling secure. We had a room on the end of the 16th floor. It was dated but clean. The bed was pretty comfy. Worth noting, you can hear people from another room VERY clearly through the vent, as though they are standing next to you! I heard a man sneeze and almost said "Bless you!" Meaning if you can hear them, they can hear you, so just be aware. Not sure they clean the outside of the windows very often because there were many resident spiders living on the building you could see from inside the room. We didn't go to the pool, but it looked nice. No hot tub though. We were given a credit for breakfast every day, but the little lobby market has minimal offerings. Some sandwiches in a warmer, yogurt parfaits, grab-and-go stuff. I never saw the Hot House restaurant open while we were there for three nights. We met with Hilton Grand Vacations, which covered our stay, so I can't really comment on the price of the room, but we did get to see the upgraded rooms, which were a lot nicer than ours. The housekeeper on our floor was very friendly every time we walked by, but I generally felt dismissed by the staff here, especially those at the front desk. We left a plug-in adapter behind and called a few hours after checking out to retrieve it. The person told me to call back in the morning because housekeeping had gone home. I called in the morning, and the housekeeper told me she needed to talk to her supervisor and asked me to call back but didn't specify when. So we went back to the hotel and were told by the head of housekeeping that the room had already been rented out, and any items recovered are locked up by security, which he didn't have access to. We were totally dismissed and told to go fill out a form on chargerback.com, which is a universal recovery site. Although we knew exactly where we left the adapter, the guy told us there was nothing he could do. He totally didn't care. I doubt we'll see that again.

I had a wonderful experience at this hotel. The check-in was smooth and the front desk agent was attentive. Once I got comfortable to explore the city the concierge was so helpful with an umbrella since it was raining outside. The valet got my door even when it wasn't a taxi but a lyft service. Every time I came back to the hotel, I was remembered by all these staff. It felt great and I loved that there was a restaurant with a bar inside the hotel. Also the hotel is next to a small market. My room was clean and had a simple view of the city. The room is a little older but it is still kept well. I had a great experience and would recommend.

The hotel was recently remodeled! They did a great job! Love those warm chocolate chip cookies and free bottles of water!!!

For the price ($100/night) it was totally fine. The location is great - right on Ohio, just 2 blocks off Michigan. You're minutes from the lake, close to tons of shops and restaurants and near many Chicago attractions. Parking isn't free but you can save some money by prepaying at one of the garages across the street ($25/night vs $48). The property itself is older and thus there are some things that can't be controlled. There are connecting doors (HATE those) so you'll hear your neighbor. Hallway and street noise is also an issue so bring earplugs. Wifi isn't free unless you're a Hilton honors member. Our room was fine - decent size, and reasonably clean. The common areas (halls, etc) really need a cleaning - our hallway carpet looked like it had t been vacuumed in a decade. Someone had crumbled up a cookie outside the elevator and the mess remained there our whole stay. Gross. For what we paid, it was totally adequate. Set your expectations to "aging conference center property" and you'll be fine.