DoubleTree by Hilton Hotel Jakarta - Diponegoro

My experience at this hotel was highly satisfying. From the outset, the level of service was professional and welcoming, particularly from Yofal at the front office. I would like to express my appreciation for his attentiveness and effort in ensuring that all my needs were well accommodated throughout my stay, which greatly enhanced my overall experience. In terms of facilities, the hotel met a high standard of quality. The room was clean, comfortable, and thoughtfully arranged. The swimming pool was especially impressive, well, maintained and providing a relaxing atmosphere. Overall, this hotel offers excellent service and facilities, making it a place I would gladly choose to stay at again.

Stayed in a double room with 3 people. The room was nice. slightly dated but so cozy and wonderful. The service was impeccable. Front desk was amazingly good. I had an incident where i had left my room keycards in the room. Front desk just issues me a temp card and no hassle was fast. I love the pool and just the warm feeling of being at home away from home. Room service was well worth it. Good food. Ice cream was amazing. I throughly enjoyed the breakfast as well. As i’ve traveled many countries and places and hotels. The breakfast is in the top 3 in my list. Very hard to criticise the taste and value of the morning breakfast. Thoroughly enjoyed it.

We stayed at this hotel with my husband and family, and the experience exceeded our expectations. From the moment we arrived, the service was warm and attentive, especially from the front office, Yofal. We would like to sincerely thank him for his kindness and for accommodating our needs throughout the stay, which made our time here even more comfortable and enjoyable. The hotel itself is excellent. The room was spacious, clean, and very comfortable for a family stay. The swimming pool was one of our favorite spots beautiful, well maintained, and perfect for relaxing together. Overall, we were extremely satisfied with our stay and would highly recommend this hotel to anyone looking for a pleasant and memorable experience. We would definitely love to stay here again.

I had a wonderful stay at this hotel. From the moment I arrived, the service was warm and professional. Special thanks to Yofal for accommodating all my needs throughout the stay, his help truly made the experience even more comfortable and enjoyable. The hotel itself is excellent. The room was clean, comfortable, and well-maintained. The swimming pool was a standout feature beautiful, well kept, and perfect for relaxing. Overall, a great hotel with excellent service and facilities. I would definitely stay here again. ⭐⭐⭐⭐⭐

I just completed another stay at the DoubleTree Jakarta and it was absolutely outstanding. I travel often and have worked in hospitality for many years, so I tend to notice the small details that separate a good hotel from a great one. This property continues to impress me.||From the moment I arrived, the front desk team made me feel genuinely welcome. Dewi checked me in and immediately remembered my name. She even surprised me with fresh cookies on the spot. It is a small gesture but it says so much about the service culture here. Enzel, the manager, deserves special recognition as well. She is always present, aware of what is happening around her and consistently ensures that guests are taken care of.||The Executive Lounge team is exceptional. Zifo, Icha and Ilma took care of me throughout my stay and I watched them manage every guest with the same level of care. They are polished, attentive and natural in their hospitality. The lounge is one of the best parts of the hotel because of them.||Overall, everything about this hotel reflects a team that truly enjoys what they do. It shows in their smiles, their consistency and the way they anticipate what guests need. I will absolutely return on my next trip to Jakarta and will continue to recommend this property to others.

We stayed here for a family staycation from Thursday, 27 Nov 2025 to Sunday, 30 Nov 2025, and overall had a great experience. The kids absolutely loved the pool — it’s huge, and there was even a kids’ activity organised at the children’s pool on Sunday, which they really enjoyed. We also loved the gym. It’s well-equipped for resistance training and the fact that it’s open 24 hours was a big plus. Breakfast was excellent too, with a wide variety of Asian, Indonesian, and Western options. However, there were a couple of issues during our stay. The fridge in our room was broken, and it took a full day for it to be fixed or replaced, which unfortunately caused some of our food and fruit to spoil. The pillows were also extremely flat — not ideal for those with neck issues or for side sleepers. We booked four rooms and all had the same pillow issue. It would be great if the hotel could upgrade the pillows for better comfort.

I stayed here for a night for work and the location was a big plus—easy to reach by bus, KRL, or even the Bandung pool nearby. Check-in came with free cookies, which is always a win. The room was smaller than other five-star hotels I’ve tried, but surprisingly the size felt just right, and the full pool view from my window was beautiful. You can’t really appreciate the pool’s shape from the restaurant, but from the room it’s stunning. The restaurant itself is elegant with semi-outdoor seating by the pool and a wide food selection, even sushi (though sadly very bland). Overall, the food quality is mediocre at best, and my colleague who stayed here before also noticed a decline. Great stay, great location, great room—just don’t expect too much from the food.

It's like a little oasis nestled in a very busy city. The mood is excellent. The staff is very courteous and friendly. All smiles all day. The pool patio is a nice tension release from the mundane motions of every day life, the scene is incredible. The beds are very comfortable. The best sleep I have had in a very long time. It helped very much with combating jet lag.